Rated 2 out of 5 by GKube Hotel walls are extremely thin
I was very disappointed given the perceived quality and price of this hotel to experience noise from the rooms next to me. When completely quite I could easily hear noise from the next door rooms but most disturbing was how loud the showers next to me were when being used at 6:30 am while still trying to sleep. I would expect this at a 2-3 star hotel, not a Westin. Will not return to this hotel.
November 2, 2012
Rated 2 out of 5 by nta2014 Needs up-dating
Carpet and soft goods were soiled or stained and should be replaced. Mattress pad would not stay in place and made for a lumpy bed.
February 24, 2014
Rated 4 out of 5 by MichaelSF Westin Bonaventure LA
I was looking forward to my stay at the Westin Bonaventure in Los Angeles.
However, the A/C never cooled the room as it should and the refrigerator in the room was mildewed and had a bad odor.
Retail and food options in the hotel are very limited and poor.
I appreciated the hotels architecture and movie history, everyone who goes to the movies already has a relationship with the building.
September 16, 2013
Rated 3 out of 5 Usually I love this hotel...
...I have stayed here before and loved the experience, but this time was horrible due to hardware problems.
My key cards would hardly work despite the fact that they were brand new, just created, and kept away from all things that would demagnify them. I went back a total of 5 times for new keys for a 1 night stay. Also the internet was down, which left me unable to work on this business trip.
September 4, 2012
Rated 4 out of 5 by lrhughes NIce
This hotel was very nice. The staff was outstanding, the room was beautiful. The only complaint I have is that the restaurants on the 4th floor are a little run down, and don't offer much variety. I did not want to eat at them, and only did out of necessity. Other than that the hotel itself was beautiful. The bed was amazingly comfortable. The bathroom offered a hair dryer, and was very clean.
March 4, 2013
Rated 2 out of 5 by Manju Mismatch
The valet system in the hotel is bad. Recommend self parking system where one would get their car quickly. also, the idea of charging $40 per night (I was given a discount after I complained to the Duty Manager - Thank you) is mismatched when the cost of hiring the car for one day is under $30! (This is US and almost all have a rental and Westin is a business hotel and not a resort in Tahiti.
April 8, 2013
Rated 5 out of 5 by mhall Above and beyond expectations
The entire staff was friendly and helpful. The hotel was beautiful and well maintained. The room was so comfortable and smelled amazing. The brewery was a terrific place to unwind and all of the amenities made me feel at home.
February 11, 2014
Rated 5 out of 5 by msmortimer2010 Exquisite and Heavenly
Beginning with the walk to the registration counter which was breathtaking, to meet your lovely professional check-in associates, who were so friendly. I had a chance to talk to your housekeeping staff and restaurant staff, all who made me feel that I was your only guest and there was nothing they could not do for me. Thank you for having a wonderful Exquisite and Heavenly hotel and staff.
July 30, 2013
Rated 3 out of 5 by blueyes Lack of business needs
I was shocked to learn you charge for
WI-FI internet in today's world. I was told I could go to the lobby and use the WI-FI for free. That isn't really conducive to working, most all hotels provide internet for free. The room looked as if it had been remodeled but the hotel shows sign of an older building not updated. Was way over priced for what you received.
December 11, 2013
Rated 3 out of 5 by CBreezy19 Close to a lot of things (during the day)
I was in town to watch a basketball game and wanted a hotel close enough to walk to the staples center. We were surprised to find out that you have to valet park and its $40/day. I've been to other hotels that have valet as an option but never as the only option. The staff was great checking us in and we were in our room in no time. The rooms are smaller than what was expected but very clean. My boyfriend has horrible allergies and not once did he have a problem.
We arrived late and were very hungry. We were surprised to find out that hardly anything stays open in the area. Luckly we asked a employee and he directed us to a 24hr restraunt about 6 blocks away. I didnt feel scared walking in the area late at night. However i wouldn't do it by myslef, there's too many dark areas and not enough traffic (car or pedestrians). All in all it was a great location but limited on night life in the vicinity.
January 24, 2013
Rated 4 out of 5 by Juan88 Not just a hotel - an experience
This is a beautiful place. An architectural masterpiece. A series of rounded towers, external elevators, and glass ceilings create a beautiful space with the lobby, shops, restaurants. You can spend days and never leave the interior. Beautiful rooms, luxurious beds. Pool is nice, but the huge building next door obscures the sun much of the day - too bad. I would return, for sure.
October 20, 2013
Rated 4 out of 5 by dakine Plumbing Issues and WIFI
my bath tub had plumbing issues and i requested to be move to a different room...
Room Service Food was Good. Room Service Fee of 19% was not.
Internet should be FREE for all guest, SPG member OR NOT.. offer it FREE... come on Starwood, this is year 2013. Cities, Town, Starbucks, McDonalds, Libraries offer FREE WIFI, be the first to offer Free WIFI for ALL Guest..Think outside the BOX.
June 3, 2013
Rated 4 out of 5 by LawyerCat Post-renovation and it's great. And round!
The Bonaventure has recently been renovated and this has really helped with the facilities: it looks sharp and not at all dated, which is a great upgrade and makes this a great choice for downtown hotels. I joke about it being round but there's a good thing about round hotels: the rooms, because they are wedge-shaped, often have a bit more floor space than in a regular rectangular room.
August 13, 2012
Rated 5 out of 5 by Love54 This hotel has a great professional staff
The staff in the hotel was able to accomodate my having to extend my stay in Los Angeles by three days. I was able to get my business done and depart without having to go to a new hotel. This hotel also has an excellent breakfast buffet and the concierge was able to give us excellent advice on restaurants, shopping and transportation to famous Hollywood locations (e.g., Rodeo Drive).
February 6, 2013
Rated 3 out of 5 by wdb3154 dirty dishes, scrimp on shampoo
I returned to my room at 6PM last Wednesday, and noticed a room service cart with someone's dinner remnants outside my door. At 8 AM THE NEXT MORNING that same cart, with the SAME FOOD, was still outside my door. Unacceptable. One two occasions, the shampoo bottles were not replaced the following day.
For the so called image of this hotel, I was quite unimpressed.
November 23, 2013
Rated 5 out of 5 by LFNW Nice features and staff
Very nice hotel, lots of amenities, staff very helpful
February 27, 2014
Rated 5 out of 5 by Tatiana75 Comfortable & Convenient
I've stayed at the Westin Bonaventure for many years as a leader in the California Teachers Association. Each time I visit I can be assured of a clean, comfortable room where I can relax after completing my work. Thank you.
February 6, 2014
Rated 5 out of 5 by evrtnfc Great hotel...after you finally check in
First impressions were not great, valet was full, so was told I had to self park in a parkade across the street for $37 a night, then line at check in was huge so took 25 mins even in the SPG preferred line to check in. After that however, cannot say enough positives about the place or the staff. Ken, who checked us in was excellent, really helpful for any questions I had (it was actually Ken who checked us out as well, and thought from a customer service standpoint, it was pretty good he remembered my name the next day)We had a snack in the bar in the lobby, and ate in the restaurant upstairs later that evening. service at both was fantastic. We also had a roll away bed in our room for one of our kids which we needed some additional bedding for. Guest services had someone at our door within maybe 3 mins max of us calling down. Room was great and service was too would definitely recommend this hotel to anyone
August 6, 2013
Rated 5 out of 5 by Jerr Very Nice
I generally stay in the Westin Bonaventure when I'm in town. I like the gigantic lobby, with the pond, fountains, trees, and little birds flying around. The lobby level bar is open and friendly, and the restaurent in this area serves very good buffets for breakfast. I was in a king suite in the red tower this time, with a floor to ceiling glass wall with excellent city views. The red tower has the revolving restaurent overlooking the city on its 35th floor. I heard a waiter explain to someone that it takes 90 minutes for a complete revolution, but I think it moves a bit quicker. The food is very good in this restaurent. But food, in general, is a reason to stay at this hotel. Room service meals have a lot of variety, and service is prompt. Employees are all friendly, without giving you the impression they're trying too hard. All in all, the Westin Bonaventure adds reliability and pleasure to your time in L.A.
April 5, 2013
Rated 5 out of 5 by ubtraveler1 Outstanding Hotel in the heart of Los Angeles!
I can not say enough good things about staying at the Westin Bonaventure. As a platinum member, I am always upgraded to a suite, which I greatly appreciate. The staff (valet, front desk, room service, and housekeeping) are all friendly, warm, and welcoming! When I have to be away from home for work, which is quite often, I actually look forward to my stays at the Bonaventure!
November 3, 2012
Rated 5 out of 5 by BellaMia Great architecture
First of all, this hotel has great architecture! I felt like I was at an airport, it was fun! Great clean rooms, decent size. When you first walk in, theres an amazing light citrus scent! Smells so fresh and clean! Their bell men, and reception desk was EXCELLENT! Very accommodating, helpful and one step before me! Haha! You're in good hands, should you choose to stay here!
April 17, 2013
Rated 4 out of 5 by Dbloch7986 Stayed here for one night
Had a great time. I stayed here so that I could get hammered in DTLA and not worry about driving home. It was a great idea. Hotel was nice. Beds were comfortable. The downstairs bar is awesome. The upstairs rotating lounge is overrated. They were able to push my checkout time to 2pm free of charge. I was able to wake up late, take a nice long shower and head home in the early afternoon. Most attractions/bars/clubs in DTLA are just a short cab ride away.
Excellent service. Excellent amenities. Comfortable room. Parking is extremely expensive and is the only reason I would not recommend this hotel to someone. Overnight guests should not have to pay $40 a night. I think the best option (barring cutting the parking fee in half or three quarters), would be to provide information/directions to lots in the area that are overnight at a cheaper rate and walking distance. That way the guest can make a choice between the two.
September 16, 2013
Rated 4 out of 5 by Steve Good, but...
Nice property if you're looking to stay downtown. Friendly front desk. Design is starting to show its age, but is well maintained. Rooms are comfortable and clean...not spacious, but more than adequate. The lobby bar/restaurant...well...let's just say that attentive table service is not their strong suit...nor is the signage for finding meeting rooms and specific meetings.
February 24, 2013
Rated 5 out of 5 by WearyTraveler Overall Great Experience
This was my second stay at the Westin Bonaventure Hotel in Los Angeles. My 2nd stay was as wonderful as the first. Very high standards, friendly professional staff, great location, clean and comfortable room with a great view, fantastic variety of restaurants and on the go fast and healthy food choices, free lobby wifi all made my business trip most pleasant and enjoyable.
January 26, 2013
Rated 4 out of 5 by CT1984 HOPA conference
I stayed at this hotel as part of the HOPA convention. Overall both the conference and personal accomodations were excellent. The only 2 concerns (complaints) I had with my stay were the birds in the atrium which made dining in the lobby restaurant less enjoyable, and the ice machine on the 27th floor (between Blue & Red towers) did not function throughout my entire stay.
March 25, 2013
Rated 5 out of 5 by AjayC Terrific property
I stayed in a tower suite for a recent meeting in LA. The room was clean, well furnished and had all the usual SPG amenities. LA Prime steakhouse on the 35th floor was terrific. My only complaint was the size of the fitness center. With a hotel in downtown LA the options for outdoor exercise were not great, and folks who didn't hit the gym early had to wait for equipment.
January 30, 2013
Rated 4 out of 5 by TOMA68104 Great Comfort
These rooms are roomy for Los Angeles, and very comfortable. The Staff are pleasant and pleasing to the guest.
February 19, 2014
Rated 5 out of 5 by BlueDove A Very Sweet Sixteen
My daughter celebrated her 16th birthday with a few friends in one of the fabulous suites, and the staff went out of their way to make them feel welcome. They even brought them cupcakes and candy, and the staff hooked up her dvd player so they could watch movies! We really appreciated the extra care in making her birthday so special! It's a memory she will never forget.
February 4, 2013
Rated 5 out of 5 by Janig3 3 Night stay
This hotel had wonderful staff in every place I went. From the valet, to the towel person at the pool. Everyone was very helpful & friendly. It was quiet, comfortable & clean. I was in the green tower, and it overlooked the freeway. We saw 5 different sets of fireworks from our room. I was pleased with everything. It's only 1/2 block from the metro. Clean neighborhood.
July 15, 2013
Rated 5 out of 5 by karlito2 The place to stay
We have attended the Art Show the last three years, however never stayed downtown. This time we did it and had a wonderful experience at the Westin Bonaventure Hotel. It is close to the convention center and other attractions that we wanted to visit. We will stay there again.
January 18, 2014