Rated 1 out of 5 by shelli802 Dissatisfied Guest
Hello, I checked in on Saturday, February 15th--it was near midnight. There was a line of at least 50 people waiting in the registration line. People had been waiting FOR HOURS to check in. That is UNACCEPTABLE in my opinion and you have lost me as a guest.
February 17, 2014
Rated 3 out of 5 by Barnie Average Stay
My stay was okay, however there were a few things that were concerning;
- dusty room
- bed frame was very noisy
- Room Service servers didn't inform me that they had already included a tip, so i double tipped
- No one ask how my stay was
- check-in night waited 20 minutes in line, and then all of the sudden three more agents came out from the back office
The breakfast servers were very good, very lind and warm.
May 17, 2013
Rated 5 out of 5 by Chandrita Quick Trip Stay
From the time of check-in to during my stay and beyond, the staff at this large hotel (I say large for a reason) because at times you don't always get the excellent service they provided, was fantastic! Continuing to always recognize me as a Gold Member and noting my available upgrades, they met all my expectations. Although my trip was quick, this hotel provided all the amentities that were needed.
November 11, 2013
Rated 5 out of 5 by NY99 an amazing stay
It was an amazing stay!!! everyone was wonderful, the staff, food, the hotel is HUGE and beautiful. everyone was very helpful and super nice. Its a great location and its close by the nokia and staples theater, grammy museum. Thanks to Lupe at the concierge she was more then helpful, super nice and sweet! Also sorin at the front desk was amazing!! Love the hotel! thanks for an amazing and unforgettable stay!!
March 30, 2013
Rated 5 out of 5 by BoDeadly Great Hotel
We always love staying at the Bonaventure in Downtown LA...just park the car & leave your troubles behind. No need to go anywhere else for a great, romantic night. We used the fitness center, pool, rooftop bar & restaurant, outdoor terrace, we even got to spend a little time in the room!! The Suites are an outstanding value & we got free tix to the Cleopatra Exhibit nearby with checkin.
We will be back.
September 26, 2012
Rated 4 out of 5 by Thomas88 Funny hotel
Entering to this hotel gives you the feeling being inside a space shuttle. Many elevators, bridges, towers etc... Quite big and 70ies style. Upgrad to tower suite; nice size, clean, but also bit outdated. View was nice, could have been better if windows where less dirty.
Breakfast is nice and stuff there was friendly. Location is in Downtown, a few minutes from the metro station.
December 14, 2013
Rated 3 out of 5 by melanier Will not recommend
the room design at the Bonaventure is awkward. There were stains on the carpet. The cleaning staff kept putting the filter in the coffee maker wrong which made the coffee maker leak. The hotels food court hardly had any restaurants open. The parking is ridiculously expensive and since valet was our only option we had to wait around 15 minutes for them to get the car. Over all, I was not happy with my stay.
June 25, 2013
Rated 3 out of 5 by Poodles02 Customer service needs to improve
Overall attitude of nonchalance. Lupe, the concierge was rude and disinterested...not at all helpful. Front desk staff did not follow thru with request to have safe fixed in our room in spite of several requests. Maid left dirty rag in our room and failed to replenish consumable items such as shampoos. Such a shame that such a beautiful and well located hotel discourages guests with a poor attitude.
October 19, 2013
Rated 3 out of 5 by Sleepy25thfloor 3:30 alarm
I had a room with a door connecting to another guest's room. Doors were closed and locked but that didn't stop both light and sound coming thru from the room next door. This included his 3:30 am alarm, followed by his shower, followed by his breaking something and finally his departure at 4:10 am. Not a very good night's sleep for an overpriced property.
January 8, 2014
Rated 5 out of 5 by Jennifer83 A luxury experience
When I first walked in to the hotel I was amazed by how beautiful it was inside. The elevators going from inside to outside was a favorite feature. My room was really comfortable - I loved the bed and the bedding. Every night I looked forward to coming back to my nice room. The bathroom was also very nice, and I actually liked the complimentary shampoos and lotions. I would definitely stay here again.
April 7, 2013
Rated 3 out of 5 by jmr12 my stay
I have stayed in this hotel at least 10 times, it is my hotel of preference everytime I go to LA, but this time I was a little dissapointed, the room was not very clean, but overall it was good value for your money. It seems that my room was a entry level or basic, last time I stayed at the Westin my room seemed newer or updated, but not this one. LA prime is a must while staying here. Overall is OK.
February 11, 2013
Rated 5 out of 5 by Andrew58 outstanding service and staff
Dynamic service, outstanding staff.
From check in until departure the staff was truly on top of their game.
March 3, 2014
Rated 3 out of 5 by Shauntavious Two different nights. Two issues.
Smoke detector started chirping at 3 am. Engineering came up at 3:15 am. Had no spare batteries. Removed unit from ceiling . Awake from that point on.
Next visit. Shower handle loose and ready to come off in my hand. Shower faucet leaked and dripped. Engineering called to fix handle and dribble.
Hotel is in decline.
January 24, 2014
Rated 4 out of 5 by enrico78 Excellent location, service to match
Had a wonderful stay at this hotel. The service was excellent, the views, the bed. The rooms are smaller than I expected and the hotel is dated, but not much of an issue. The location is great for business and if you want to stay in the financial center of LA, otherwise there's not much going on at night, kinda dead; you will always need a vehicle to go anywhere after dark especially.
November 14, 2013
Rated 1 out of 5 by George1234 One of the worst experiences ever at a Westin
Hotel very dirty. Front office Staff clueless. No return call from management. Restaurant staff attentive.
March 3, 2014
Rated 2 out of 5 by GKube Hotel walls are extremely thin
I was very disappointed given the perceived quality and price of this hotel to experience noise from the rooms next to me. When completely quite I could easily hear noise from the next door rooms but most disturbing was how loud the showers next to me were when being used at 6:30 am while still trying to sleep. I would expect this at a 2-3 star hotel, not a Westin. Will not return to this hotel.
November 2, 2012
Rated 4 out of 5 by MichaelSF Westin Bonaventure LA
I was looking forward to my stay at the Westin Bonaventure in Los Angeles.
However, the A/C never cooled the room as it should and the refrigerator in the room was mildewed and had a bad odor.
Retail and food options in the hotel are very limited and poor.
I appreciated the hotels architecture and movie history, everyone who goes to the movies already has a relationship with the building.
September 16, 2013
Rated 3 out of 5 Usually I love this hotel...
...I have stayed here before and loved the experience, but this time was horrible due to hardware problems.
My key cards would hardly work despite the fact that they were brand new, just created, and kept away from all things that would demagnify them. I went back a total of 5 times for new keys for a 1 night stay. Also the internet was down, which left me unable to work on this business trip.
September 4, 2012
Rated 4 out of 5 by lrhughes NIce
This hotel was very nice. The staff was outstanding, the room was beautiful. The only complaint I have is that the restaurants on the 4th floor are a little run down, and don't offer much variety. I did not want to eat at them, and only did out of necessity. Other than that the hotel itself was beautiful. The bed was amazingly comfortable. The bathroom offered a hair dryer, and was very clean.
March 4, 2013
Rated 2 out of 5 by Manju Mismatch
The valet system in the hotel is bad. Recommend self parking system where one would get their car quickly. also, the idea of charging $40 per night (I was given a discount after I complained to the Duty Manager - Thank you) is mismatched when the cost of hiring the car for one day is under $30! (This is US and almost all have a rental and Westin is a business hotel and not a resort in Tahiti.
April 8, 2013
Rated 5 out of 5 by msmortimer2010 Exquisite and Heavenly
Beginning with the walk to the registration counter which was breathtaking, to meet your lovely professional check-in associates, who were so friendly. I had a chance to talk to your housekeeping staff and restaurant staff, all who made me feel that I was your only guest and there was nothing they could not do for me. Thank you for having a wonderful Exquisite and Heavenly hotel and staff.
July 30, 2013
Rated 3 out of 5 by CBreezy19 Close to a lot of things (during the day)
I was in town to watch a basketball game and wanted a hotel close enough to walk to the staples center. We were surprised to find out that you have to valet park and its $40/day. I've been to other hotels that have valet as an option but never as the only option. The staff was great checking us in and we were in our room in no time. The rooms are smaller than what was expected but very clean. My boyfriend has horrible allergies and not once did he have a problem.
We arrived late and were very hungry. We were surprised to find out that hardly anything stays open in the area. Luckly we asked a employee and he directed us to a 24hr restraunt about 6 blocks away. I didnt feel scared walking in the area late at night. However i wouldn't do it by myslef, there's too many dark areas and not enough traffic (car or pedestrians). All in all it was a great location but limited on night life in the vicinity.
January 24, 2013
Rated 4 out of 5 by dakine Plumbing Issues and WIFI
my bath tub had plumbing issues and i requested to be move to a different room...
Room Service Food was Good. Room Service Fee of 19% was not.
Internet should be FREE for all guest, SPG member OR NOT.. offer it FREE... come on Starwood, this is year 2013. Cities, Town, Starbucks, McDonalds, Libraries offer FREE WIFI, be the first to offer Free WIFI for ALL Guest..Think outside the BOX.
June 3, 2013
Rated 4 out of 5 by Juan88 Not just a hotel - an experience
This is a beautiful place. An architectural masterpiece. A series of rounded towers, external elevators, and glass ceilings create a beautiful space with the lobby, shops, restaurants. You can spend days and never leave the interior. Beautiful rooms, luxurious beds. Pool is nice, but the huge building next door obscures the sun much of the day - too bad. I would return, for sure.
October 20, 2013
Rated 3 out of 5 by blueyes Lack of business needs
I was shocked to learn you charge for
WI-FI internet in today's world. I was told I could go to the lobby and use the WI-FI for free. That isn't really conducive to working, most all hotels provide internet for free. The room looked as if it had been remodeled but the hotel shows sign of an older building not updated. Was way over priced for what you received.
December 11, 2013
Rated 4 out of 5 by LawyerCat Post-renovation and it's great. And round!
The Bonaventure has recently been renovated and this has really helped with the facilities: it looks sharp and not at all dated, which is a great upgrade and makes this a great choice for downtown hotels. I joke about it being round but there's a good thing about round hotels: the rooms, because they are wedge-shaped, often have a bit more floor space than in a regular rectangular room.
August 13, 2012
Rated 5 out of 5 by Love54 This hotel has a great professional staff
The staff in the hotel was able to accomodate my having to extend my stay in Los Angeles by three days. I was able to get my business done and depart without having to go to a new hotel. This hotel also has an excellent breakfast buffet and the concierge was able to give us excellent advice on restaurants, shopping and transportation to famous Hollywood locations (e.g., Rodeo Drive).
February 6, 2013
Rated 5 out of 5 by mhall Above and beyond expectations
The entire staff was friendly and helpful. The hotel was beautiful and well maintained. The room was so comfortable and smelled amazing. The brewery was a terrific place to unwind and all of the amenities made me feel at home.
February 11, 2014
Rated 3 out of 5 by wdb3154 dirty dishes, scrimp on shampoo
I returned to my room at 6PM last Wednesday, and noticed a room service cart with someone's dinner remnants outside my door. At 8 AM THE NEXT MORNING that same cart, with the SAME FOOD, was still outside my door. Unacceptable. One two occasions, the shampoo bottles were not replaced the following day.
For the so called image of this hotel, I was quite unimpressed.
November 23, 2013
Rated 2 out of 5 by nta2014 Needs up-dating
Carpet and soft goods were soiled or stained and should be replaced. Mattress pad would not stay in place and made for a lumpy bed.
February 24, 2014