Rated 4 out of 5 by Nynana11 Plumbing
You could here water from upstairs room. Bathroom flushes and showering It was noisy.
Construction not luxury category.
January 8, 2013
Rated 4 out of 5 by CBLAW Wonderful staff
Every staff member we encountered was engaging and friendly. Ricardo, Jorge, Manny, Cameron, Cecilia everyone. Bravo.
December 13, 2013
Rated 4 out of 5 by Travelhound Nice hotel, but...
Room wasn't very clean (ants, spider and webs, etc...). Service was average at best. Spa was sparse on amenities.
January 22, 2013
Rated 5 out of 5 by Maggie19 Wonderful customer service
The staff at the Westin was very professional and informative and went that extra mile to help out the guests.
March 28, 2013
Rated 4 out of 5 by duffer8 Wonderful features
The Facilities at the Westin were extensive. I would recommend this hotel for adults as well as families.
August 30, 2012
Rated 3 out of 5 by SPGGuest27 A Great Stay Overall
As a SPG member we were welcomed by the friendly staff. The resort is beautiful and in a great location.
August 22, 2013
Rated 4 out of 5 by BigRedMrT Guest location for a special event / meetings
A wonderful location for a guest event or buisness meetings
March 30, 2014
Rated 5 out of 5 by blaketer VERY RELAXING!
RESORT STYLE POOL! LOVE IT!
Staff very helpfull!
Amazing fitness centre!
February 7, 2013
Rated 5 out of 5 by JSea Staff
Everyone everywhere was exceptional.
Helpful, polite, gracious, professional...outstanding!
February 16, 2013
Rated 5 out of 5 by Aulfat Great view
This hotel has a great view and walking area. Staff is very friendly and he
December 28, 2013
Rated 5 out of 5 by Ukky Great overall
Spacious room, with full amenity and good view of golf course, very helpful staffs
November 7, 2012
Rated 4 out of 5 by Jhwg Good stay
The resort has been upgraded in terms of both facilities and management.
March 16, 2013
Rated 5 out of 5 by Austin111 Comfortable hotel
The hotel staff was pleasant, great amenities and very comfortable.
November 12, 2013
Rated 5 out of 5 by Liz49 Nice spot in the desert
Totally enjoyed my getaway
March 26, 2014
Rated 4 out of 5 by SouthBay Very nice
Very nice resort. Perfect for families with Kids (and pets...).
December 31, 2012
Rated 5 out of 5 by Quandomal Wonderful!
Fabulous facilities; wonderful staff, and convenient services.
December 17, 2012
Rated 4 out of 5 fair enough
Place was great. Staff weren't 110% friendly as you experience from other top notch hotels, but I'd say 90% friendly. Fair enough. Rooms were clean, everything was within reach in the facility, although the hotel was a bit far from downtown Palm Springs ($30 cab ride), lots of kids at the pool which was open til 10pm (the outdoor bar closed at 5pm though), overall it was a pleasant trip.
The only disappointment I had was the kids club (babysitting service onsite). We tried to use the kids club so that I and my wife can have a romantic anniversary dinner. First of all, it took some time to make a reservation (no one answered the phone, and I later learned that I can make a reservation through the staff at the main pool). The staff at the pool was very friendly and told me she would take care of the reservation. However, when I took my kid to the kids club, the door was locked. I had to ask a hotel staff to find out what's going on. After waiting in the 105F heat for 20 min, a young lady showed up and opened the door. No apologies. Instead, she had the "i have to be stuck here because of this one kid?" look all over her face (my kid happened to be the only one that evening), so we ended up taking my kid to dinner with us.
August 22, 2012
Rated 5 out of 5 by armenian as always excellent
the best front manager in the company Bruno and his staff
August 22, 2012
Rated 2 out of 5 by nostayinwestin Nothing to say
I would not recommend staying here when in Palm Springs.
August 14, 2012
Rated 5 out of 5 by Toos Survey
Staff's attention to service & detail was outstanding!
February 16, 2013
Rated 5 out of 5 by 1vm1 relaxing
everyone was very pleasant, had a wonderful time
August 6, 2013
Rated 4 out of 5 by Ken82CA Great property for meetings
Nice properrty...great food and service.
March 2, 2013
Rated 5 out of 5 by Donnabby Lovely
Well appointed room and lovely grounds.
July 27, 2012
Rated 5 out of 5 by Shak76 It is a GREAT Place for a get-a-way
The golf courses are outsatnding
March 23, 2013
Rated 3 out of 5 by PG57 Sales and marketing conference
Nice big rooms and surroundings
June 4, 2012
Rated 2 out of 5 by AngelaV Major improvements needed
The resort grounds are really beautiful so I bet this was a great place many years ago. As others have mentioned, the rooms are out of date. When I first arrived, I pulled back the covers on my bed to find stains on both the top sheet and fitted sheet. The cleaning ladies showed up about 30 minutes later only to find the sheets they were going to use to replace mine were stained as well. The third try was the charm.
There were some nasty things on the rug that sort of looked like raisins so I stuck washcloths over each of them so I wouldn't step on them. I didn't have time to call the cleaning crew at the time. When I returned, I went in the bathroom to wash my face and when I picked up the washcloth from the sink, it had that nasty thing that was on the floor on it. They actually picked the washcloths up from the rug and put them on my sink to use. That is just nasty.
I asked for a vegan lunch during a conference I was attending there and they served me steamed vegetables. I would have expected more from a resort. When I spoke to the catering manager, she was very receptive and they worked to find something suitable for me for dinner. It still wasn't anything special. They also sent fresh fruit to my room with a very nice note, which I appreciated.
Given the experience, I don't think I'd stay here again.
October 14, 2012
Rated 4 out of 5 by Rumbda 4-Day Getaway
We took a 4-day Explorer Package offered through our vacation ownership and had a wonderful time. The restaurant at the hotel has REALLY stepped up its game. The service was great and the dinner food and wine were actually reasonably priced for a hotel restaurant. My husband and I shared our plates and the staff was kind enough to split our meals for us without making us feel like we were asking too much!
The resort golf course was in beautiful shape and the greens were perfectly manicured. Great job!
The resort itself could use some sprucing up. It is showing its age. There were some flaws and signs of wear in our room. Torn carpet, chipped furniture and bathroom fixtures. Some of the common areas could use upgrading and maintenance.
Also, the spa area could use some upgrading. The robes and amenities are showing their age. The water fountain with the fruit enhancements in the women's locker room was pretty horrible in appearance and I would not drink from it. The whirlpool area could use some new cushions on the chairs-they have been the same for years!
We have been vacation owners for almost 10 years at this resort and we enjoy it every time we come out to the desert. Please keep up the great work in the main restaurant! You are doing wonderful things there.
My suggestions for improvement would be the things listed above. Please do not let this beautiful place go downhill. I am proud to be an owner here and would hate to see my investment diminish.
February 27, 2014
Rated 5 out of 5 by Vinay29 Westin Mission Hills and Pinzimini Made Our Day!
This place deserves a 5 star. I don't know why folks are giving it lower ratings. During the recent Thaksgiving break, we visited Palm Springs and stayed at Westin Mission Hills. We ate breakfast and dinner at Pinzimini. Our experience was amazing. Entire staff of Pinzimini were very courteous. The food was very delicious too. We were concerned that they didn't have any vegetarian entree items on the menu for dinner. It was a special dinner since two of us in the party had our birthdays (my self and my friend's wife) and all four of us were vegetarians. I approached the host and she introduced me to the chef (Shawn). He assured that he will prepare a multi -course vegetarian Italian dinner for us. He in deed kept his promise. He went out of his way to prepare the best Italian dinners we ever had in the continental US! Our server Ryan was extremely friendly and very helpful. Both Westin and Pinzimini staff made my birthday very special.
I also noticed that Westin mission hills and Pinzimini staff were very accommodating with babies and kids. It looked like everyone was having a good time. I certainly recommend this restaurant and hotel to anyone and especially to ones with kids.
Here is what we ate and liked very much.
Breakfast: Orange granola pancake (YUM!!), Oatmeal and Blueberry protein shake.
Dinner: Antipasti Misto, Cured Olives, Asparagus and special bruschetta, Minestrone soup, Fried Zucchini, Pasta with creamy pesto and steamed fresh vegetables, Cappuccino Tiramisu and plum cake for dessert!
The portions were just right for us and price was comparable to similar high-end restaurants. We would definitely go back here!
December 1, 2013
Rated 4 out of 5 by WhiteyLewis Great Place for a Weekend Getaway
We live in Los Angeles and visited the hotel on the last leg of a circular christmas break road-trip through Las Vegas, Sedona/Grand Canyon, Palm Springs and back home. Though tourism was a large part of our trip we felt that this hotel was truly the most comfortable and family oriented of the places we stayed on our trip. The rooms are large and well outfitted and appear recently updated, though they left the cottage cheese ceilings, and the rooms have nice amenities as part of a resort fee like free coffee and internet that were not available in our Las Vegas room that charged an offensive $5 for self made coffee in the room. Otherwise, room service and pool service prices were also reasonable. Because I am a Starwood Gold member, we were immediately upgraded to a pool view room which meant we could walk from our room balcony to the pool and watch our kids swim from the room if we so desired. The hotel is also dog friendly which made us wish we had our dog with us who would have loved chasing the ducks who are all over the premises. (In fact, I think the highlight of our trip was when one of the ducks decided that it was having such a good time at the hotel that it jumped in the pool for a swim until the hotel guests' laughter scared it away. The grounds are large and if you are not in the best spot, its a bit like a TIme Share, which is a part of the resort next door, where you have to work and walk to use the amenities but not too bad. However, in sum, if your looking for a place to sit and relax and enjoy comfortable weather by the pool, this is the spot. Its a great place for a weekend retreat and we will definitely come again or like to come again.
January 3, 2012
Rated 3 out of 5 by CharlieBrown I was expecting little more...
We (with our kids) just came back from our long trip all over the California and my wife and I decided to stop by this place again during our trip to spend some time (two nights) with our kids. Since it was a resort and my family decided to spend the whole time at the resort so we decided to dine at the restaurant. My wife and I were little disappointed with over all experience at the restaurant becuase of food quality, taste and composition of the dish were little on the low side (chicken was way over cooked, you can see the burnt skin, my Salmon was just too dried and wish that kids had a better menu to chose from...) After a good slice of Mousee cake we wanted a coffee but they said both espresso machines were broken and told just walk over to the gift store (middle of our family dinner) or order it from the Starbucks near by resort gift shop (I was thinking how come they can't use their Starbucks represso machine to make coffee? and I had to walk over to the store to get it? I didn't mind getting it for myself but is it necessary that resort/restaurant customers need to hear that their machines are broken? (But one thing really made a difference was our very nice waiter# At the sametime were thinking that we should of made a reservation at some other restaurant at Palm Springs for better dining experience instead of the resort restaurant...
Our Room: Very clean and excellent #but my wife jumped and scremed when we saw some pest outside of our door, at the same time I understand that big property like that its hard to keep out all pest out of the property)
But over all our family will come back to this place, its a great place to bond with family or as a couple...
July 20, 2012