Rated 2 out of 5 by BusinessTraveler100 Parking ins an issue if . . .
The room was fine. There was some rough spots due to age or the consideration that this was, most likely, a refurbished hotel. Generally, the room was nice, clean, good TV and comfortable bed.
The issue was with parking. I had a Thule on top of my SUV--a medium size SUV and a small Thule. Upon arrival I was told they could not park the car and told and told I had to go 3.5 blocks away because my car was too tall.
Prior to my visit, I called to ask about dog rules, valet parking, and adjoing rooms. The hotel did a great job explaining the first request and honoring the adjoining room request. No mention was made of the odd parking situation. Further, the parking down the street was not only inconvenient but also more expensive. Finally, when I brought the car back in the morning to load up, the morning valet said he thought my car would fit. Very annoyed. While I was compensated with some minimal room credit. My preference is always to have things right.
Additionally, after stopping by the front desk to have my room bill adjusted for a double internet charge, My recently emailed portfolio did not reflect that adjustment.
So generally, nice hotel--but customer service could use improving.
March 17, 2014
Rated 3 out of 5 by BSally Surprisingly Mediocre
I stayed in this hotel for 3 nights in 2011. I had never stayed in a Westin, though I had heard it was a top of the line hotel. I am a Gold SPG member and have stayed at many Starwood properties, mostly overseas.
First, I took issue with the incentives given to NOT have your room serviced; it made the hotel seem cheap, not GREEN. Like, giving a voucher for Starbucks so that they didn't have to enter your room AT ALL. I'm ok with not changing the sheets every day, but really, you can't be bothered to come in, run the vacuum, make the bed and throw out the trash? As it was, my room was not vacuumed the entire stay. So I got no voucher, and my room wasn't cleaned properly.
Also, there was a surprising lack of staff overall, and getting things took a lot of time. Finally, I gave laundry on a Sunday, and no one took the time to tell me there was no one day service on Sundays, so my clothes were not ready when I left. This was AFTER I talked to someone in person about laundry. Thankfully, I was moving to a hotel in the city for a conference, so I was able to get my clothes. I stayed at a competing suite hotel, which was awesome, and is where I would recommend people stay.
June 15, 2012
Rated 5 out of 5 by sylvirui Above and beyond
I loved this location. It was above and beyond with a city view of downtown Denver. I loved it, it was incredable
January 23, 2013
Rated 4 out of 5 by Lanaper Thank you
My request for a better more quiet room was honored. I greatly appreciate that.
March 31, 2014
Rated 2 out of 5 by UrbanNomad01 Service, staff and food all fell short...
Grabbing breakfast was awkward and the food was mediocre and the service did nothing to compensate for the food.
October 29, 2012
Rated 5 out of 5 by christopherh Great stay
Sarah and staff did a great job. I felt very well taken care of. This was one of my best stays. Thanks guys.
August 30, 2013
Rated 5 out of 5 by Chris2013 Great location and nice amenities
Staff wasfriendly and tghe hotel was very comfortable in all areas from the lobby, to the bar and restaurant
March 8, 2013
Rated 1 out of 5 by jwjpm11 way too loud
i was place next to the service elevator which kept me up all night.
April 7, 2014
Rated 4 out of 5 by rvtpaige Love the workout clothes optoin
A great place to stay. Staff very helpful and the $5 workout clothes/shoes was a life saver. thanks Westin!
July 29, 2013
Rated 4 out of 5 by Mike28 Denver Wedding
The Staff was outstanding - especially all the valets. Each was courteous, knowledgeable and eager to help.
August 28, 2012
Rated 5 out of 5 by Elmer Love the Westin Denver
It is always a pleasure to stay at the Westin. Clean and comfortable rooms and the staff is excellent!!
November 14, 2012
Rated 5 out of 5 by Elle Best management
As seniors, we have greatly appreciated the personal help and attention given to us by the management.
April 22, 2013
Rated 5 out of 5 by AJ13 Excellent Stay
Could not complain - asked for something random from front desk and they supplied it with no problems
October 20, 2012
Rated 5 out of 5 by KenB Alawys good
I've stayed at the Denver Westin several times, and the hotel and staff have always been exemplary.
January 30, 2013
Rated 4 out of 5 by BusinessTraveling Great hotel stay
This is a very good hotel, the staff are quite professional and nice! The rooms were comfortable
July 2, 2013
Rated 4 out of 5 by rle51 This hotel is in great downtown location
Hotel is one block off 16th street and very convenient to a number of fine dining opportunities.
September 25, 2012
Rated 5 out of 5 by Frostycpa Breakfast Area
Was cold outside but really cold inside also so had to eat fast or you had cold eggs and bacon.
January 14, 2013
Rated 2 out of 5 by BillV Maybe I needed to pay extra for bath towels
Nothing like stepping out of the shower in the morning and finding no bath towels. Horrible!
February 17, 2013
Rated 4 out of 5 by Savinglives Great Location
Really loved the theatre district. Great location. Staff could be a little more friendlier.
April 14, 2013
Rated 5 out of 5 by Howie442242 First rate! The standard is set here!
From the first impression to the last, This was an awesome place. First class all the way!
September 15, 2013
Rated 1 out of 5 by thecarshop No water
Hotel did not have water for 12 hours. No compensation or explanation. Very poor.
September 17, 2013
Rated 5 out of 5 by jlh1985 Experiences
This is a great place to stay, with a perfect location in Downtown Denver.
November 5, 2013
Rated 5 out of 5 by Giantsfan2012 Westin downtown Denver
Excellent facility, excellent location, clean, very friendly helpful staff.
August 9, 2012
Rated 4 out of 5 by Delta24 Nice location
Nice location near the Pepis Center so one can travel to see a Hockey game.
December 19, 2011
Rated 4 out of 5 by gettawaygal This hotel is well located, comfortable and well-appointed
Staff was helpful, accommodations are excellent, good work space in rooms.
July 17, 2012
Rated 5 out of 5 by Tequillabeau GREAT HOTEL AND STAFF
Hotel was great and staff was excellent. Very nice rooms and very clean.
October 21, 2013
Rated 5 out of 5 by Jing Excellent choice
I stayed fro 3 nights in Westin, everything was fine. I like this hotel.
October 13, 2012
Rated 5 out of 5 by Mary96 Excellent Location
The hotel is in an excellent location and in vicinity of restaurants.
July 24, 2013
Rated 5 out of 5 by Adlgator Good location for small conf.
All the amenities of much larger resorts in a more intimate setting.
July 1, 2013
Rated 4 out of 5 by Buddie Great Room
Clean room, nice and friendly staff, close to downtown dinning.
December 31, 2013