Rated 4 out of 5 by Nhuskers0827 Staff Responsiveness
I used the service express option in my room and no one answer the phone , then I called the operator no one answer . I finally had to used my cell phone to dialed your outside twice to order room service
August 2, 2014
Rated 5 out of 5 by Keys Almost perfect
I really enjoyed staying at the Westin Atlanta Airport. The place was sold out which may have contributed to the one area that fell short. When I was in the workout room there were no towels initially. By the time I finished, the towels had been serviced fully. The equipment is pretty good but it is showing its age from lots of use though.
September 4, 2012
Rated 5 out of 5 by Mike327 Great service
From the front desk (Kim) to the lobby bar (Lori), I had great service. I would like to note that my drycleaning was back in just a couple of hours instead of a full day, that's service!
August 5, 2014
Rated 5 out of 5 by Naples980 Nice hotel with comfortable rooms
Rooms were spacious and clean and beds were comfortable. The staff was friendly and attentive to requests. Breakfast buffet had great variety and was reasonably priced. Dinner menu had nice options and food tasted great. Nice that it's so close to the hotel. If going downtown their are cabs at hotel available for the 30 min drive.
April 7, 2014
Rated 4 out of 5 by Tennis12 Eventually Comfort was Achieved
I've stayed here several times, never any problems with room or staff. But on recent stay bed linens needed changing upon check in. Took five attempts to get fresh linens....Finally. After this ordeal....A Good Night Sleep. Bed extremely comfortable. Reported everything upon checkout, Expressed how sorry they were...Will Stay here again.
August 28, 2012
Rated 5 out of 5 by iflyrjs wake up calls
for the past month Ive been staying there twice a week and still have 4 more stays 21 22 July and 27 28 July
This is not the first time Im writing about this but I now expect it from this particular hotel. I don't get wake up calls it doesn't matter if I tell the rep at the front desk or call from my room I NEVER get a wake up call......
July 16, 2013
Rated 4 out of 5 by Hansej Poor Wifi
The wifi service at this property was the worst I've ever experienced. When I called the front desk explaining I could not connect they gave me a service center number to call. After 20minutes on hold I gave up and used my celluar data access. This is such a basic amentity I can't believe they don't provide better access to this.
March 26, 2014
Rated 4 out of 5 by PT7GR VERY NICE
THE PROBLEM WE HAD NOT ABLE TO GET CLEAN TOWELS AND HOUSE KEEPING GAVE US TOWELS OUT OF A DIRTY ROOM SHE WAS CLEANING. SHE CONTINUE TO STATE THAT WAS ALL SHE HAD. ALSO WHEN IT WAS TIME TO CHECK OUT THERE WAS A LONG WAIT. OTHER THAN THAT ,VERY NICE PLACE. I HAVE STAYED AT DIFFERENT LOCATIONS AND THEY ALL ARE VERY NICE AND SO BEAUTIFUL.
August 8, 2012
Rated 4 out of 5 by WillyIt Noisy aircon units
Everything fine in the hotel, but no "Club Room" for meetings etc? My room 1085 although not close to the huge aircon units was quite noisy with them. In fact I thought that they were running engines tests at the nearby airport but in the morning I saw the noise was caused by the aircon units. Good job I was dead beat and jet lagged!
September 3, 2013
Rated 5 out of 5 by bethany34 Highly Recommend!
We enjoyed a wonderful stay at this Westin in College Park. The staff was friendly and very quick to respond, and the room service was DELISH!!
August 11, 2014
Rated 5 out of 5 by Solotravel The people who work here are great!
The people at the front desk were most helpful in a very stressful situation. Mika was the best!! Delta's inability to get me home as scheduled, caused me to be very upset. Mika was kind and helped relieve my anxiety and went out of her way to help me
July 13, 2014
Rated 5 out of 5 by UnhappyPlatinum Hotel employees know how to connect with their customers
The key in making a hotel experience extraordinary is the ability of the staff to truly connect with its customers. Last Wed I was ready to head back home, checked out and reported to work for the day - my flight was due to depart in the early evening. As business requirements change, I found it necessary to extend my stay. I booked my room at the Westin and proceeded to check-in around 7:30pm. I was warmly greated while checking in. The young gentleman was engaging and I explained that I had thought I was returning home but as work would have it had to extend my stay. He empathized with the situation excused himself for a moment and returned to the desk and provided me with two cookies nicely packaged in a celephane bag. I would also like a shout out to the shuttle drivers - they have been nothing but professional, kind and assistive, always happy to see me each week I return. It is simple gestures such as these that make a difference.
Kudo's Westin - your team is second to none!!!
June 6, 2014
Rated 5 out of 5 by diva101 Great Hotel
Happy to experience what the hotel advertises.
Disappointed that a $14.00 sandwhich turned out to be $21.00 with taxes and room service delivery charge. Sandwich itself was a disappointment.
Great location for what we were doing. Lighting and water flow was no so conservative that you could not see or required a 20 minute shower.
February 2, 2014
Rated 3 out of 5 by Volleyballmom2 Service not consistent
One night service in the bar area was awful. But next night in the restaurant it was good. Worse thing was at 3:00am there was emergency sounded and everyone was told to leave the hotel. Staff was not up on emergency procedures and guests were left outside in cold, windy weather longer than necessary.
In best part of town.
February 18, 2014
Rated 4 out of 5 by dayton13 Great place to stay
I want to thank Daniela at check in she was awesome. Friendliest check in ever. She was also very helpful. My bartender was also great generous servings on wine and overall made a great Washington apple shot.
Enjoyed my stay but it was the staff that made this a special stay. Love the bed super comfortable. I will stay here again.
January 20, 2013
Rated 4 out of 5 by john3 Great service at Palio
I always stay at the Westin Airport when I come to Atlanta. What I noticed this time was how Sharon, Wanda and Cree, who work at Palio treated their customers with deference, friendliness and care. Not only did they treat me this way, but everyone who came in was treated like they were family. I was deeply moved. Wonderful people.
May 27, 2013
Rated 4 out of 5 by Jojo2 Excellent hospitality
This hotel makes a good impression in spite of the unavoidable noise of the nearby highway and incessant air traffic. Inside, all is calm and cheerful. The staff was outstanding, pleasant and helpful. My conversations with the attentive and experienced catering team were delightfully warm. The accommodations are quite comfortable.
September 10, 2012
Rated 5 out of 5 by Maarge Heavenly Beds
We were in Atlanta for a Church Conference, with long work hours to support our conference - so when it was time for bed we were ready for comfort - the beds at the
hotel far surpassed our expectations.
They are heavenly - no need to toss or turn to find that right spot - wherever you lay it was the perfect spot. Thank you Westin
September 4, 2013
Rated 2 out of 5 by blah Not a real Westin
Excellence is in the detail and the detail has been forgotten at this facility, Hallway rugs very dirty, room chair stained dirty, spg gold guest not placed in spg floor when room was available. No water in room. Pool had spit and flem floating on water-appears to not been cleaned. Whirlpool was not filled - water merky,etc.....
August 8, 2012
Rated 4 out of 5 by CaliforniaS Great features but don't know how to deal with power loss
Overall great hotel and very comfortable, but unfortunately staff didn't know how to handle a blackout, felt nervous and wound up giving me the wrong room and wouldn't do anything about it. I can excuse them for this, since the overall experience was very nice, but they need to train and empower their people better then they do.
March 10, 2013
Rated 5 out of 5 by Dee92 An excellent stop for an air traveler
The hotel was very comfortable, had very good food and was quiet. A real treat for a weary traveler. Short trip by shuttle from the airport. The staff was exceptionally accommodating.
August 1, 2014
Rated 5 out of 5 by shamrocklover This hotel has great service
Hotel was very clean, friendly people, great service, we had a problem with air conditioner it was very noisy and we got moved to another room right away. Restaurant was even better AWSOME service from our server S-Hossain he was fantastic fast service very friendly recomended salmon and it was so good. Our stay was fantastic.
September 9, 2013
Rated 4 out of 5 by Musiclady Surprised by excellent food
We ate late in the evening Friday night, and were surprised by the tasty food and prices. We were charmed by our sweet waitress and others who waited on us tirelessly. We didn't hesitate to order room service again the next night, and we were equally pleased.
However, please reupholster the chairs in the dining room.
April 8, 2014
Rated 5 out of 5 by shea front desk staff
I made the reservations, email came in my name David obb
but upon checking in could not check in because the acct in in my wife's name Joni Cobb
made me call SPG call ctr and have them add my name, had to wait for a call from the ctr to front desk, never have had is issue come up before. Not a rea friendly attitude besides
November 6, 2013
Rated 3 out of 5 by Lipoking Clean The Carpets
I realize this is an airport hotel and is one with high occupancy rates, but it looks like the carpets in the rooms and in the common areas have never been cleaned. It's shameful and disgusting.
Otherwise, the staff quite nice and very helpful.
July 11, 2014
Rated 5 out of 5 by SQ25 Great Customer Service
The staff at this hotel accommodated every request we made with a pleasurable interaction.
August 14, 2014
Rated 5 out of 5 by Martha61 Perfect for Travel to and from the Airport
Excellent hotel with the benefit of early morning airport shuttles.
August 17, 2014
Rated 4 out of 5 by jaron227 Very nice airport hotel
I stay here once a week, staff is kid and friendly and courteous. Very professional. Rooms are always clean. Sometimes the hallway floors can be a little dirty but the staff works around the clock to make sure everything is clean. Beds are very comfortable and carpet in the room is always clean which is important to me.
September 13, 2012
Rated 5 out of 5 by E4B6S5 Love this hotel!
This was my 2nd time staying here and it was better than my first. Staff is awesome, nice workout area, and hope to try pool out next time. Food is kinda expensive but average for most hotels. You will need a car if you want to explore nearby areas. Perfect stay for just staying overnight waiting for your next flight.
December 24, 2012
Rated 4 out of 5 by Daisy67 I enjoy staying there
It is more than just an airport hotel and slightly less than a destination hotel. They serve one of the best hamburgers I've had since leaving Californias' In and out hamburgers behind. Try the breakfast buffet and ask to be served by Wanda she goes out of her way to make sure you'll be well taken care of.
April 22, 2014