Rated 3 out of 5 by ChanP Hotel needs improvement
I've stayed here a few times before, but this time was my worst. I never noticed how thin the walls were, but my neighbors snoring kept me up every night. The bed wasnt as comfortable as it used to be and the sheets didnt feel as soft as they used to be. Not sure if there has been management changes, but didnt feel as warming as this property used to be.
Whoever is in charge of the platinum breakfast should change it up a bit. Great to do the yogurt with granola, but we are forced to have pastries or toast, but no fruit. I think a fruit option instead of all those carbs/sweets would be a great option.
August 21, 2012
Rated 5 out of 5 by EvonA75 Hotel had amazing ocean views
The lobby is a beautiful way to start your experience here. The amenities for guests were also pretty amazing. From the bell service guys up front to the concierge and outside activities planners all were extremely helpful as well as very friendly. Some food service folks didn't always have a good attitude, but we rarely ate onsite.
July 22, 2014
Rated 4 out of 5 by AB5413 Great place
Had a wonderful time and the property is amazing. Knowing feedback is good here are a couple things that would have taken the hotel to a 5 star:
- housekeeping missed an eaten lollipop next to the bed. We noticed it when we checked in
- valet staff was not real friendly. One guy (didnt get his name but he is short white guy) was downright rude one night
- servers at the beach would be great. We got an umbrella and chairs on the beach but had to walk to bar to order a drink or food
Again, we had an amazing time but wanted to provide thorough feedback.
Feel free to contact me with further questions.
March 7, 2013
Rated 5 out of 5 by arabidopsis Great Resort,and location
We have been going to this Westin since 1992, it was an independent chian a subsidiary of United Airlines. We absolutely loved it, we stil think, the combination of luxury, convenient location, great beach, and easy access to the beach, five pools with separate kiddy pool, impressive landscaping, great architecture with the lagoon with animals welcoming you right out of the registration area.
A very unusual welcome-a macaw, welcomes you by "hello" and if you use the flash of your camera, he will screech at the top of his lungs and say "good bye".
The Tropica restaurant is our favorite at Kaanapali Becah area, it has the best view, fine food and, great service.
Planning my trip for 2014!
February 19, 2013
Rated 2 out of 5 by pat64 Terrible experience
The experience was the worse hotel experience I have had in twenty years of coning to hawaii. Our expectations were severely missed in being met.
This was not a Westin experience as you try to represent.. our original room upon checkin was reoresented as an upgrade and it overlooked the Whalers village which provided a continuos stream of cigarette smoke.....
The room we were moved to turned out to be under the construction zone and we had continuous .noise all day long without being notified of this inconvenience when placed in the room. Room also had a significant amount of deferred maintenance.
July 8, 2013
Rated 5 out of 5 by tracy57 Love this hotel!
The rooms are very nice and the views are spectacular! The staff was friendly and very helpful in every aspect of our stay including suggestions for activities and places to dine. The pool and the beach in front of the hotel are in my opinion the finest in the area. Highly recommend for anyone going on a family vacation or a romantic getaway.
July 19, 2014
Rated 5 out of 5 by ross87 amazing hotel!
We had an amazing vacation at Westin! our room was beyond beautiful, with an ocean view and a very comfortable bed) everything was very nice, staff always helpful, especially Jason at the front desk. The hotel itself is very beautiful along with the premises and a nice beach. The location is great also with many places to eat and shop within a 2-5 minute walk. I can definitely suggest this hotel to those wanting a great get away location in Maui.
July 9, 2014
Rated 4 out of 5 by JAB47 Westin Maui
Very nice hotel. Self Parking was terrible. Pools were in need of renovation. Tile old and dirty. Pool chase lounges at adult pool needed upgrading to padded seating like the Sheraton next door.
SPG check in counter, two of the three people were not real friendly. Seem to be pre-occupied with their computer while answering your question. No eye contact?
Pool side service was excellent. Food at the Relish was very good as well as the service.
We would like to come back, overall nice place. Next door to Whalers Village was good.
June 18, 2014
Rated 4 out of 5 by JuliaO12345 Beautiful property with great ammenities
We really enjoyed our stay at the Westin Maui. The property was beautiful, with everything we could need or want from a vacation stay. The location was great, it had all the amenities we could ask for and grounds were beautiful. The breakfast buffet was delicious and the Westin Workout allowed us to keep with our daily workout routine even being on vacation. We enjoyed the luau at the Westin and the show, along with the food, were wonderful! We would definitely return to the Westin in Maui for another stay! We had one minor disappointment when leaving sunglasses in our beach umbrella that miraculously disappeared 5 minutes after being picked up, but other than that everything was wonderful.
September 3, 2012
Rated 5 out of 5 by drjxg Great hotel stay
This Hotel was a wonderful experience. Great Rooms, Grounds and excellent staff. The convenience of having Whaler Village next door for convenient shopping and restaurants was a plus as well. Oh and the beach and all that goes with it was cool as well.
July 22, 2014
Rated 4 out of 5 by hawaii22 too many people at pool
we paid $39 resort fee everyday to enjoy the pool but no one check the wrist band at the pool. i see lots of people are not hotel guess using the pool without paying resort fee.
July 24, 2014
Rated 3 out of 5 by kgw1 "Upgraded Room" means "over the loading dock"
As a resort, it's as good as you would expect. Great pool, lots of kids for ours to play with and next to a good beach.
We paid for an upgraded, ocean view room. They didn't explain that it would be just above the loading dock (no sitting outside in the morning unless you like the sound of diesel engines. In the evening all you could hear was the air conditioning).
As part of our resort fee, we were supposed to get a "free" family portrait. We understand there would be an offer to purchase more, but the woman selling them was not particularly friendly and was giving the hard sell for a $600 package of photos. It was so offensive, we didn't even sign up for the free one.
The front line hotel staff were very friendly and professional - our issue is with the way the hotel is marketed and managed.
June 29, 2014
Rated 5 out of 5 by ColorScapes Westin Maui A Great Place to Stay
We just completed a great 10 day stay at the Westin Maui and would definitely recommend this location for it's great amenities, staff responsiveness and resort experience. Having stayed at other resorts on Maui, the Westin is fully updated, features a great luau experience and has the best pool deck on the island in our opinion. We always felt welcomed and appreciated as guests.
The timeshare tour for the Villas is also excellent and one we hope to take advantage of in the near future. Beach
and catamaran tours which leave right from the hotel are a highlight of our trip !
April 25, 2014
Rated 4 out of 5 by wbauer20 good location
The location and beach are good
July 26, 2014
Rated 5 out of 5 by UCLAman Fantasic Stay!
My family and I were very pleased with the hotel and staff of the Westin. We stayed there for the 4th of July and also for my Birthday on the 8th. The facility itself is beautiful and the location of the beach is even better!
We ate at the Bistro for breakfast nearly every morning (we had breakfast buffet vouchers with our Costco purchase package and my daughter absolutely loved it, as did my wife and I !!! Lots to choose from!!!
The pool was awesome! The pool never seemed overwhelmingly packed although by about 9 or 10 am nearly all the pool chairs had been saved. Although my family and I were early risers and we typically were the first to get out to the pool to "reserve" some chairs when we wanted. The best part (for my daughter anyway) was the large pool slide! Though I must admit I had a lot of fun riding it numerous time myself!
I would more than likely stay at this resort again in the future - although I like to try other resorts as well just to keep things fun. Well done Maui Westin!!!
July 18, 2014
Rated 4 out of 5 by jmillares Westin Maui
Our family stayed at the Westin for a week in July 2013. We loved the hotel and beaches. The staff was very accommodating to all our needs. The common areas were very pretty and clean. The pool and beaches were excellent, our kids (13 & 10) loved it as well us. The hotel had plenty of activities for the kids including a flower drop from a helicopter which was neat. The restaurants were priced appropriately and the food was great. The only negative about our stay was that the rooms are in need of remodeling. We went with 2 other families and we all agreed that work is needed in the rooms.
August 13, 2013
Rated 3 out of 5 by PolkRB Hotel ok, service terrible
On check-in we requested eco-green service where towels are not changed every day. On the following day our room was serviced for some reason and all clean towels were replaced. This was upsetting. On the next 3rd day at 10pm we were in bed preparing to sleep and cleaning lady comes in and starts cleaning the room!! I was speechless and didn't say anything. As soon as she noticed us she left right away! Who would have known that room service comes at 10pm?
The following day one pillow got missing. I assume room service people took it for some reason and never replaced. It didn't need to be replaced and was clean.
Most of the restaurants around the hotel and in the hotel offer junk food a little better than mcdonalds. I could absolutely not eat there. No wonder why there are so many obese people were staying at the hotel.
On check-in I said that I want to be checked-out at 4pm as gold SPG member, but on check-out day my request was declined and I had to hand out most of the day in the lobby of the hotel and wait for my shuttle to the airport.
While waiting for the shuttle I asked to store my bags away with the valet. They handled the bags unprofessionally and broke a glass bottle of water in my bag.
If it wasn't for the service personnel and food quality, overall the hotel is nice, clean. The beach and the pool area are great.
July 26, 2014
Rated 5 out of 5 by Jorge64 Great Staff and Facility
I want to say all of the staff at the Westin were excellent, friendly and helpful. The activities personnel were helpful in they recommendations and setting up my activities. I would like to point out one individual that I think was above all, Alicia Zoetewy. As were the others, she shinned most of all in her efforts to help and guide me. She gave me details on a road trip that I was taking to Hanna, places to stop, things to see what to expect, where to stop and hike. She detailed these items on a map that I had and made notes on. Thanks to her I don't think I missed a thing. Her knowledge and experience helped me so much I can't say enough good about her. It was almost like she was on the trip with me. I will return and stay again at the Westin due to your excellent staff choices.
June 25, 2014
Rated 5 out of 5 by scottscottscott family vacation
We had a great family vacation...everything about the resort was top notch and it's in a beautiful location right on Ka'anapli Beach...hard to beat!!
July 22, 2014
Rated 5 out of 5 by Mauimama Simply amazing.... AGAIN!
We have stayed at this resort 5 times in the last 6 years. From the moment you step out of the car it's an incredible experience. The staff are all kind and welcoming and it's so wonderful to see the same familiar faces working there year after year. The newly renovated rooms are beautiful! So well done! The food on site is varied and delicious and the prices are typical for anyplace on the island. The convenience and proximity of Whaler's Village can't be beat! The location and beach are exceptional and the resort has everything you could ever want or need if you simply wanted to stay put and relax, but is also easily accessible from any place else you could ever possibly want to go. The spa is delightful and such a treat! We cannot wait to go back! Thanks for another exceptional stay!
June 21, 2014
Rated 4 out of 5 by Shancan87 Room service not up to par
After reading the reviews of this property, I decided to stay here with my family instead of the Ocean Resort Villas. I have been pleasantly surprised with the pools and beach in front of the hotel. However, I am disappointed in the fact that repeated requests from "Service Express" have been unmet. At different times, we asked for bowls, slippers, towels...all to never have them show up. A few times I called twice but never got satisfaction. The program where you can refuse housekeeping but earn a coupon or Starpoints is a good idea. We were upgraded to the SPG floor after two nights' stay. Great location in Kaanapali. Short drive to Lahaina. The beach out front is a hub for all sorts of activities.
June 14, 2012
Rated 4 out of 5 by GWF1 A number of Issues
We had to move from the 1st room we were assigned as bathroom was dirty , worn carpets, moved to the new wing after the 1st night. Spa ( hot tub ) was inoperable for the 1st couple of days due to a maintenance issue? ie) given the size of the resort the spa is under sized. Relish restaureant ... breakfast service was slow and minimal restaurant selection so we ate most of our meals off site. Elevators seemed to be being serviced most of our stay in the new wing. Not trying to be picky but you asked and a little disapointed in our stay as the property did not meet our expectations.
February 9, 2014
Rated 2 out of 5 by maui14 Rooms needed updating
needed updating in rooms .. problems with room keys.. staff
July 23, 2014
Rated 2 out of 5 by Mike31 Could have been much better for a Honeymoon
Although the property itself was stunning and we loved the pool area and beach, the rooms left much to be desired. We were in the Ocean tower in room 217 and we had constant issues. Issues included water not draining properly in the shower so it felt like you were taking a bath and a shower at the same time, the bathroom mirror coming off the hinge and hanging from the wires, the safe not working due to the battery running out, and constant noise from construction being done in the early morning and all throughout the day. For our honeymoon I was expecting the room to be much nicer.
July 17, 2013
Rated 5 out of 5 by koiwe The Staff was extremely helpful, and Pleasant.
Your staff Identified us by name when using the Guest Service phone line it was awesome. The front desk
accommodated our room when our party grew from 2 to 4. It was my sisters first time visit to your hotel from California. She could
see the ocean what a spectacular view, she enjoyed everyday we were there. Thank you
for making my sisters trip unforgettable.
July 11, 2014
Rated 3 out of 5 by Cindy14 Love the Westin
We normally would rate our stay high. We have been to this resort several times. This visit we found the rooms in poor condition. Tub did not drain, they came and fixed it. The room smelled of possible sewer problems. Towels looked old and dingy. Lania was so sticky and dirty on the floor, we could not go out without our shoes. Carpet smelled like mildew. Tub needed a good cleaning. Buffet seemed as though quality had been cut back on. Tried of complaining we just sucked it up and paid the high price. Remodeling noise was not the vacation I needed. Will be looking for a new resort.
March 16, 2013
Rated 2 out of 5 by ZJ12 Disappointed
While we were really looking forward to our stay at the Westin Maui, and we were very encouraged by the beautiful lobby area and pools, we were quite disappointed by several other aspects of the room, facilities, and service, which did not meet our expectations for a hotel of this reputation and price during our 6 night stay.
January 6, 2013
Rated 5 out of 5 by Brandonr88 Worth staying at the Westin
Hotel is very comfortable and clean. Staff was great, did not have any issues the eight days we were there. The food is ok, too expensive for a family of four to eat there on a regular basis. There are some other nice restaurants 15 mins from the hotel that have good food that are less expensive. Example-Gazebo restaurant on Napili bay. The pool area and beach in front of the hotel is great. This hotel is close to Whalers village (shopping and live music). I will definitely stay again.
June 21, 2014
Rated 5 out of 5 by Shapi 1st family trip to Hawaii
The staff at this property was outstanding. As a Platinum member, and a weekly traveler, I stay at SPG properties all over the country and have to say that this experience was on par with some of the best I have had. As this was my family's first "real" vacation, I was quite anxious about the accommodations, how big would the room be, would the pool be too crowded, will the kids enjoy the trip overall. I am happy to say that all of my concerns were quickly alleviated upon check in. I would certainly recommend this hotel to friends and family and will myself be back in the future.
October 11, 2012
Rated 2 out of 5 by chuckcan Not really what I expected
I felt like I was being sold something from the time I arrived. I was immediately sold an upgrade to a premium room and the woman that sold it to me seemed to be reading from a script. When I was shown what I was getting by upgrading, I immediately accepted it as the Deluxe room I was shown was dirty, smelly and the furniture was filthy. I gladly paid $40 per night to upgrade, (down from the $50 initial offer.) I felt like I needed to be on guard the entire time with the exception of 3 staff members it all seemed like high pressure sells for the most part. Very disappointing.
February 21, 2014