Rated 3 out of 5 by Linda1969 Comfortable Stay and great location
I had an overall enjoyable experience in your hotel..all staff and guest services were more than helpful, courteous and professional.. My one and only complaint would be the location of our room in relationship to the elevators. The elevator activity was louder than I was expecting and hindered sleeping, at times. When I return to your hotel on my next trip, I will remember to ask for a room away from the elevators. Thanks, Linda
May 6, 2013
Rated 5 out of 5 great employees
My family and I traveled from Detroit, MI for a funeral, I originally booked one room, I was able to add another room for the one day stay. The service express team was great. As we the five of us checked in. We were greeted with smiles and the willingness to help. The front desk agents name was Jerrell, he helped our check in go smooth and gave us options on dining in the hotel and around the area. We really enjoyed our stay.
August 27, 2013
Rated 2 out of 5 by ryan212 Zero SPG recognition
I was arriving late to the hotel but my younger brother was coming in early- He had just lost his wallet the day before so he had to come in paying cash. (college kids) Well obviously in this hotel they treat cash customers, like they treat like street dwellers. They gave him a hassle at check in. No SPG recognition- When I arrived they told me that all the suites were sold out for the night thats why he didn't get upgraded. REALLY THEN WHY on the SPG website could I still go online and book a suite room minutes later, nice try. I think its shady that they considered us of another class since he was forced to pay cash, even being a platinum member. the location is great and hopefully our case was just one that slipped through the cracks, Ive stayed here a few times before just this year alone which makes it even worse- but overall this looks very shady to me.
December 23, 2012
Rated 2 out of 5 by SoDisappointedinWesting Staff could not be less helpful if they tried
It took 3 calls and 45 mins to get a maintenance man to fix a loud noise in my room so I could go to sleep. No apology from the management - just a fact of life in their world.
The next morning, I requested that my room service tray be taken while I was out. My room smelled like stale eggs when I returned that evening. No one even bothered to show up. Why did I even bother calling?
April 11, 2014
Rated 4 out of 5 by Mom2014 I was happy.
All was good except for the receptionist. She was the only older woman who worked at the from dest, and she was not helpful at all.
June 9, 2014
Rated 4 out of 5 by goldendoodle The Grill Restaurant
It was very difficult to get through the bar to get the The Grill for dinner on Thursday and Friday night. It was very crowded and the people were rude.
After two nights of trying to get through the bar for dinner we decided to get room service on Saturday night instead struggling with the crowd in the bar. Not our choice, but two women along at night the thought this was our only option. This problem needs to be addressed.
April 29, 2013
Rated 3 out of 5 by Daniel27 Business Trip
Staying several days at the hotel for a business trip, I was disappointed in a couple of things. The TV stations were poor, the majority not even in HD. Also, at check-in, were told that we were upgraded to a deluxe room because of joining their reward program. The room we were given was the same as presented on the website and we could not see any deluxe features. The staff was very helpful but overall, I was not impressed.
January 28, 2013
Rated 4 out of 5 by ANagory Excellent stay at Westing Michigan Avenue, as I have come to expect at this hotel!!
There are several reasons I always stay at this hotel when in Chicago!! The Westin Michigan Avenue provides the best service and personal attention from staff than any other hotel I stay at. They also provide me with frequent Platinum room upgrades with rare exceptions! I want to specially commend the following individuals for making sure my stays were comfortable -
Jerrel, Ashley, Carly, Anna and Diana. Thank you guys!!
May 14, 2013
Rated 3 out of 5 by krisd Westin Chicago hotel review
There was a large group of family staying with you for a wedding. Just about all of us had troubles 1. with reservations prior to the check in and 2 after check in needing to change rooms becuase of loud neighbors or location of hotel room.
I personally have a bililng issue that I've been trying to resolve since I made the res. 2 weeks ago and still have not resolved. I called 2 times before my stay to get resolution and was promised a call back from billing that never came. Then while at the hotel I asked 3 times for help, once at check in, once at check out, and 1 time during the stay while I was trying to help a family member to change rooms, and still no call. I plan to dispute the charge and then I expect someone will take care of my problem. My overal rating of average is because of the issues, otherwise this is a beautiful hotel and area and has great potential.
December 30, 2013
Rated 1 out of 5 by Gst1005 Getting by on its location
This hotel is fortunately located in a great place for downtown Chicago shopping because that is its only high point. Our room had mold in the bathroom, our customer service was lacking (no housekeeping showed up until I called and asked for towels), the concierge is impossible to get a hold of and parking is $65/night (not the published rate on their website). There is a lot of competition in the area, so look around!
July 15, 2013
Rated 2 out of 5 by F3604 poor service to requests.
The upgraded room did have a nice view of the lake, the bed was comfortable. The shower was weak and not very modern.
I told the staff we needed coffee creamer and they said it would be sent up, never arrived in the two days we stayed.
May 26, 2014
Rated 3 out of 5 by CDB685 Loud Room
I stayed here for a weekend in February for a little "staycation". The room was very cold when we arrived and we could never get the temperature right (was either too hot or too cold). Additionally, our room shared a wall with the service elevator which ran constantly. It was very noisy all day and night long. This was especially noticable and aggrivating when morning room service started at 6am on Sunday morning.
February 18, 2013
Rated 5 out of 5 by sara0114 great stay
Everything was great. Anna at the front desk was great, friendly, quick, effecient but still took the time to make sure I recieved my spg points for making a green choice. Only downfall was that their was hair in my shower when I got in - at that point it was too late to call housekeeping. Not a deal breaker but a few extra seconds from housekeeping would have prevented this.
Deja at the spa was also wonderful!
April 8, 2013
Rated 2 out of 5 by Bonedoc Too much noise
This is the first time that a Westin has not met my expectations. The rooms are not very sound-proof-and outside noise was a problem. Our next door neighbors were especially noisy and prompted us to ask for a room change which was appreciated. You could hear evry guest get off the elevator and open and close room doors. Even in the new room we were able to hear upstairs guests on the 12th floor use the bathroom.
March 25, 2013
Rated 4 out of 5 by Opaa Great location
No complaints w/respect to hotel & restaurant
However in all the years we have stayed @ Westin this was the first time we have had a problem w/parking our car. I have a new Mercedes Benz & it was not parked on Westin property but in a public lot w/ little security! The first time we asked for our car it took 35 minutes, the next time was time to check out & after a 30 minute wait our very good Bellman asked a man who appeared to be the boss about our car which showed uo 10 minutes later. All this for only $67.00 a day. So a wonderful stay in Chicago was marred by a lousy parking experience !
With all the competition in downtown Chicago it is easy to go to another venue. We have been staying @ Westin for 12 years. One last comment while we were waiting for our car a number of employee autos were coming out of the Westin lot, yet we were parked in a public lot. What a ripoff!
September 10, 2013
Rated 2 out of 5 by ScottD Wait for room to be ready
My wife and I had less than 24 hours to spend in Chicago after dropping family off at the airport. We needed a nice room in a convenient location, were planning on a show and special dinner. I even joined SPG on arrival because free internet and water were offered for our stay. The Westin did not meet our expecations.
We arrived at 4:30 pm, and we were informed that our room was not ready. We were given $10 in vouchers to get a snack while we waited. Almost 2 hours later, when our room was ready, we were told we were upgraded to a room on the 20th floor. Upon arrival, there was a smell of cigarette smoke in the bathroom, and there was no bottled water. We considered complaining right then, but we had already been inconvenienced, and just wanted to get on with the fun of our time in Chicago. Perhaps this was a fluke, but we will stay elsewhere the next time we go to Chicago.
April 8, 2013
Rated 4 out of 5 by IowaMomof1 LOCATION, LOCATION, LOCATION
I HAVE STAYED HERE TWICE WITHIN THE PAST YEAR. HOTEL AND ROOM HAVE ALWAYS BEEN UP TO WESTIN STANDARDS AS FAR AS CLEAN.
CONS: VALET COST IS ALOT HOWEVER THIS IS CHICAGO. DON'T EXPECT ANY UPGRADES COMPARED UPON CHECK IN. THERE IS NO SPG CLUB FLOOR AT THIS PROPERTY WHICH DOES SUPRISE ME.
PROS: LOCATION, LOCATION, LOCATION IS WHAT BRINGS ME BACK TO THIS PROPERTY IN CHICAGO. WITHIN WALKING DISTANCE TO ANYTHING.
September 8, 2013
Rated 3 out of 5 by Grayhaze Room was tired
Room needs updating. Stained and worn carpet with sticky spots.
June 9, 2014
Rated 3 out of 5 by Trixie Not the nicest Westin I've visited
I was dissapointed in what was considered a delux room. It was small with onlly seating for one. The hallways on our floor were drab as well as the room. Room service got our order wrong twice. On our check out morning housekeeping knocked and then let themselves in to clean at only 9:30 My guests in the adjoining room did not get a robe to use during their stay.. I am used to better as a Starwood customer.
March 11, 2013
Rated 3 out of 5 by Traveler416 Average at best
Recently spent the weekend at the Westin Michigan Avenue & I left unimpressed. The location was perfect for a weekend in Chicago, but the room and hotel left much to be desired. The room was comparable to what you'd find out of a budget hotel chain, the TV in the room only worked intermittently and housekeeping somehow decided to skip over our room on the first night. I simply expected better for my money.
September 18, 2013
Rated 5 out of 5 by JBOB Outstanding comfort and location
I have been traveling for 30 years on business and pleasure and find the Westin North Michigan my favorite Starwood property in the United States. This includes all the others that are part of the Starwood offering. Location and outstanding attention to detail and service make this a truly exceptional experience. Try it ! ... you will become addicted to it! The Redline to Wrigley is only a 12 minute walk.
August 6, 2013
Rated 4 out of 5 by vbmom slipping a bit
I come her with business partners almost every year for the past 5 years for the comfort and wonderful location.
This year the lobby and staff are great as always but the room was slipping a bit for
westin standards. Our fridge wasn't keeping things cold even after they serviced it and the shower only worked well as a hand held.
Love this place just a little disappointed but the beds were comfy as always!
March 12, 2013
Rated 5 out of 5 by JPinMSP Wonderful Place for Christmas in Chicago
Location, Location, Location. This Westin is in the middle of the action on Michigan Ave, with easy access to roads heading into the area's neighborhoods. Our room was in an older section of the hotel, where the Heavenly Rest beds and new pillows were not in place. A bummer as the Westin is our hotel for these very amenities. Despite the rock-hard bed, we had a great time and the staff was great.
December 16, 2013
Rated 3 out of 5 by JOY13 This hotel needs some improvements
The housekeeping was abominable; i.e., I had to request cleaning more than several times the same day. At approximately, 8:10 A.M. I called housekeeping to request that my room be serviced but when I returned after 1:00 P.M. it had not been serviced. Eventually it was serviced. Also, there was confusion with the front desk--where and when the SPG members should approach for checking-in checking-out.
June 2, 2013
Rated 4 out of 5 by kerryabc Great location but a little worn
This hotel is in one of the best locations and our price was excellent. The downside was the noise from poor sound proofing from the next room/hallway noise and a little worn from use. The staff was very very good but would say a little understaffed at least at check in. I would stay at this hotel when the price was right but didn't seem as much like Westin as what I am familiar with.
February 18, 2014
Rated 2 out of 5 by Ecm80 Disappointing Stay
The hotel's location was great. Other than that, this was the worst Westin experience I have ever endured. My room was filthy, there was dust caked on the air vents. The walls were paper thin - two nights of my stay we could not sleep due to a dog barking constantly. I was embarrassed that I trusted the Westin for my Chicago trip when there were multiple higher end options I should have gone with.
October 15, 2013
Rated 4 out of 5 by Adni Top Notch Bed
The location in the heart of Windy CIty is super excellent. Facilities like bed and pillows were top notch and staff were guest friendly. In room coffee provided was excellent as it's Starbucks. The only disruption was the noise during day time from the cleaning next rooms and corridor that can annoy guests who need to sleep during day time and check out at night.
Overall stay was very satisfying.
January 24, 2013
Rated 5 out of 5 by cindylou68 Stay Here
I was very please with the Westin. It was very clean, comfortable beds and great pillows, great soap and lotion line, nice shower with extended curve shower curtain and over-sized rain forest shower head. I also appreciated the apples and "spa" water they had out to enjoy, just wished they were more consistent with offering it. I stay at many hotels and this ranks up there for quality and value.
January 14, 2013
Rated 1 out of 5 by 1234 Stay away!
Huge disappointment! Save your money and save your points, stay away. Extremely old and run down. I was on a Starwood Preferred floor - cannot imagine what the regular rooms look like. The bed linens were filthy, the bedspread was full of hair and the pillows did not have pillow protectors and only had one pillow case. The underlying pillows were stained and filthy. The towels were old and thin.
April 4, 2013
Rated 4 out of 5 by LE14 Good staff and location. Poor windows.
Location is good.
However, windows in room actually had ice on inside panes and sills. Desperately need to replace windows as air and ice make room quite cold near window even with curtains closed. Heard similar comments from others in the elevator so not an isolated problem with my room. Housekeeping placed rolled towels on window sill against windows to try to lessen the impact.
February 8, 2014