Rated 5 out of 5 by sunbeam Great location
Right in the middle of it all. Great location for restaurants, shopping and just walking around. We got a great upgrade. The only sad thing was no pool or hot tub...Also, awesome, hopping lobby restaurant/bar, and even a sushi bar.
July 17, 2012
Rated 5 out of 5 by jay8721 Nice Hotel, Great Location
The hotel was a great place for my parents to stay for the weekend. They were able to get around the city easily and had plenty of options for food and drinks! Katelyn at the front desk was also extremely helpful.
September 24, 2013
Rated 3 out of 5 by teddyzinca This hotel needs better maintenance staff
No hot water and very dirty water (due to a prior maintenance procedure per the Front Desk). Still should have flushed the system in the rooms prior to renting the room to anyone.
November 14, 2013
Rated 5 out of 5 by wmson6465 Picture Perfect
Excellent location with outstanding views of the Chicago River and easy access to shopping on Michigan Avenue. Outstanding sushi bar and staff that goes out of their way to make it a wonderful experience for their guests!
August 15, 2012
Rated 5 out of 5 by Jessmal Great Experience
Thank you to Michelle who checked me in and was very welcoming upon arrival. She made the process seamless. Great stay overall.
December 9, 2013
Rated 5 out of 5 by ABS27 Wonderful Time!
We went on a girls trip to Chicago. The hotel was beautiful and in a great location. The room was clean and spacious and really made our trip even more enjoyable. There were wonderful restaurants only a few blocks away.
February 18, 2013
Rated 5 out of 5 by Bill This hotel has a great location and a wonderful staff
We enjoyed everything about our stay at the Westin. From the valet to the front desk staff to the staff cleaning our room, we were impressed with the congeniality of everyone. Your staff made our stay very enjoyable.
June 17, 2013
Rated 5 out of 5 by BAJ2000 So luxurious
We loved the room. It was so comfortable. It smelled fresh and clean. We loved the bathrobes and the view was fabulous! Even the kids were impressed with how nice the hotel was. They can tell quality when they see it!
December 19, 2012
Rated 4 out of 5 by Harmony Great Location
Room was ok, needs some updates and quality control, but location is great. The water would not stay a constant temperture and the thermostat would not stay at set temp, also outlet on wall was missing a face plate.
February 23, 2013
Rated 5 out of 5 by KJHG Outstanding
I have stayed at this hotel before and always enjoy my visit. The staff recognizes me upon my arrival and goes out of their way to help in all situations. One could not ask for a better hotel experience in Chicago.
October 22, 2012
Rated 5 out of 5 by Clayton48 Recent Meeting
From the front desk staff to catering and housekeeping, the staff was friendly and helpful.
Quality and delivery of food was excellent and timely.
Overall the stay was as anticipated, both pleasant and productive.
January 28, 2013
Rated 5 out of 5 by glennrw Great Hotel / Location
Stay here almost once a month when trveling for work. Exccellent staff, great views.
December 20, 2013
Rated 5 out of 5 by Carn2thdoc One night Stay
The hotel was great, including staff, location and rooms.
My only complaint was the Breakfast Buffet was Bad; over cooked food and wet/runny scrambled eggs. My suggestion don't offer it if it can't be more Fresh.
November 7, 2012
Rated 2 out of 5 by Savvydora Dark Hotel with Okay Service and Features
The hotel is very dark, with poor lighting in rooms and public areas. Very depressing. Concierges were nice and helpful, but restaurant and front desk staff were just okay. Not up to other Westin hotel standards.
August 8, 2012
Rated 4 out of 5 by Norm Had a great time!
The location is great. Lots of great restaurants, shopping and activities close by.
Staff was great, especially the concierges.
Did not have the opportunity to use the facilities or restaurant at the hotel.
March 4, 2013
Rated 1 out of 5 by Sonny bad hotel never stay
Room Temp is 75 all the time, NO A/C. staff refuses to do any thing. Will not stay here ever. Came for work here in Chicago and could not get any sleep. Bad bad bad hotel. do not stay, they are over rated.
May 13, 2013
Rated 4 out of 5 by Lance78 Great rooms and location
The hotel has a great location on the river and my suite had a great view. The room was renovated very well. I always prefer a hotel with a pool but the gym was quite good and very close to running routes.
August 17, 2012
Rated 5 out of 5 by 0719Kim Never disappointed at the Westin...
Westin River North is beautiful and so centrally located to many Chicago attractions. Everyone so pleasant and helpful. I would definitely stay here again.
November 11, 2013
Rated 4 out of 5 by SJR22 Classy Westin on the Chicago River
This Westin property is just what you would expect. Good location, good service, nice staff. In a town where mega hotels are becoming the norm, this classic, smaller Westin stands out as a value.
August 10, 2013
Rated 5 out of 5 by babak91 Great Hotel, Great location
Had a great stay and really enjoyed the staff, especially Fernando (maybe, Francisco) who worked the front desk.
Was a great stay and really made us feel welcome at the hotel.
March 26, 2013
Rated 3 out of 5 by Fredrico not ready
When i did arrived in hotel to check in after 6 hours drive the room was not ready at time of checking wasi almost 45 minutes in lobby .
November 19, 2013
Rated 4 out of 5 by CBCElvispresley Everything was made easy.
Needed a place to stay just for the weekend that was close to Randolph St. restaurants, and this Westin fit the bill very well. Clean and comfortable, to be sure. We truly enjoyed our stay.
August 19, 2013
Rated 4 out of 5 by Lorraine Westin Chicago River North
Everything was very good except for an awful old smoke smell in the bathroom that would not go away. Very dishearteneing for a non smoking hotel. The maid tried spraying it but to no avail.
March 20, 2013
Rated 5 out of 5 by JDC60 Excellent location for theatre district!
Excellent location to stay when you plan to attend events in the theatre district! Great shopping within walking distant to the hotel. I highly recommend this hotel when staying in Chicago!
November 4, 2012
Rated 4 out of 5 by Bruisedface First visit to Chicago
We enjoyed our stay at the Westin. The location is great - - on the river, close to several entertainment venues and the CTA stations. The front desk staff was very friendly and helpful. The room, although showing a little wear, had a view of the river and was clean.
Must mention :
James - who always greeted us with a big smile and was helpful when offering options of dining and assessing weather conditions.
Allan (sorry if I spelled his name incorrectly) - who also greeted us with a big smile and always had a "Good morning" for us. Met Allan on the elevator and we talked all the way to the lobby. He offered some helpful pointers on finding our way around the city. And he gave me a hug when we left.
The bartender from Puerto Rico (Juan?) - who again was very friendly and amused by my husband's endless jokes (I have a hard time doing that), so great job!
And last, but not least, the employee who was at the front door (sorry, I don't remember his name, but he is turning 50 soon) who suggested Sullivan's for a place to people watch, have a glass of wine and listen to some piano music. Great recommendation!
September 18, 2013
Rated 4 out of 5 by JOEYC Clean rooms - Roomy bathrooms
The room and the bathroom were very clean and especially liked the size of the bathroom. There's a nice large lobby with bar that was very comfortable.
Also in a nice location by the river
September 26, 2012
Rated 5 out of 5 by Dublin23 A great hotel in a perfect location
This Westin exceeded my expectations in atmosphere, comfort and service.
A great location for seeing the city and close to restaurants and nightlife.
October 29, 2013
Rated 5 out of 5 by marv1730 Excellent place
Great location, right on the river and across the street from House of Blues and Harry Carey's. Beautiful inside, and the rooms and the rest of the hotel are very clean. Friendly staff.
July 31, 2012
Rated 5 out of 5 by SJR22 One of the nicest properties in Chicago
The Westin Chicago River North is one of the nicest hotel properties in the Loop. The hotel is not overwhelming in size, the staff are very nice, and the facilities are well maintained.
August 14, 2012
Rated 3 out of 5 by Expect1 Recent Stay
Bathroom needed work. Wallpaper coming loose. Shower head loose, sprayer loose. Would not hold shower without faucet also running. Water shooting out loose hoses.
October 8, 2013