Rated 5 out of 5 by holly51 great stay in the windy city
From the wonderfully welcoming lobby to the very friendly and helpful staff, I love my stays at the Weston.
The bed is to die for, the amenities smell heavenly, and you can actually control the room temp yourself,
Thank you for always making my annual stay a vacation though I am working.
February 24, 2013
Rated 5 out of 5 by WayneJo Great Hotel & Great Staff
Hotel was very, very nice and the staff was extremely helpful and friendly. The concierge provided great breakfast and dinner recommendations. The doorman even remembered our name and greeted us by name whenever we arrived. Great place to stay or anyone even families.
March 29, 2014
Rated 2 out of 5 by disapptd Not my favourite Westin stay
We paid extra to stay in a deluxe rm on an upper club floor room with access to the lounge to ensure a more comfortable stay. When we were checking in we were hesitant to take a room close to the elevator but were assured that it wouldn't be an issue. We should have stuck with our first thoughts because it was very noisy throughout the night in the hallways and it continued to disrupt our sleep. Also, the room next to us had two wake up calls sometime between 4:30am and 5:30am which I could hear very clearly and then afterwards a gentleman speaking loudly into the phone. Also, when I asked for additional towels to be sent to our room on our second day, since we opted for the green option and not have our sheets changed, they didn't take the used ones which we left over the tub and the fresh ones were put over the bathroom sink. We agreed to the option because it's okay to not change the sheets for a short stay but we do expect towel service. We have stayed at many Westin Hotels throughout Canada and the US and I have to say that this did not measure up. Lastly, the drive back to the airport was with a hotel vehicle and we were lucky to make it there without incidence due to his erratic driving and the vehicle smelled both of vomit and smoke.
On a positive note the concierge desk was always available and helpful and gave great dining advice.
July 8, 2014
Rated 4 out of 5 by ctouchard Greg stay !
Was so happy to be back at the Westin River North !
Thanks to Katelyn from front desk for giving us the corner room!
The Ipad in the club floor room was a good plus!
Can not wait to be back again at this property!
Great location and club lounge was really nice
I had a fantastic stay!
August 12, 2013
Rated 1 out of 5 by EE19 Handicap Room
I have no handicap room on my profile. The check-in person, Cameron, did not even mention the handicap room.
June 19, 2014
Rated 3 out of 5 by BB13 Everything was broken
This might have been a perfect storm fluke, but the iron was broken, the hair dryer was broken, and you couldn't set the minutes on the alarm clock. Wasn't really clear why people around me got newspapers when as a gold SPG i did not, perhaps gold is not a significant level with spg?
February 22, 2013
Rated 5 out of 5 by Dan92673 Great Continental Breakfast in Club Level
The breakfast you serve in the Club Level is great. Had everything we liked. And, the assistance from the staff was spot on.
June 15, 2014
Rated 4 out of 5 by Mike121212 Yolanda - Front Desk
Asset to your property. Very friendly and takes care of business. Keep her there or at least with Starwood.
Breakfast buffet, hot stuff was cold, but selection was good.
Room was awesome. Water pressure not so much.
Fitness center not functioning while we were there.
December 16, 2013
Rated 5 out of 5 by Terrie Fabulous Anniversary Experience
We stayed at the Westin for our 24th wedding anniversary. One of the managers gave us an incredible room after wanting to change rooms for a better view. He also sent up a bottle of wine and a fruit, cheese and cracker tray for us. Thanks for making our anniversary extra special.
November 18, 2012
Rated 5 out of 5 by Chicago Excellent service from manager
The manager at this hotel was a huge help for me. When I discovered I had lost the pair of pants that went with my suit, he let me borrow a pair from the cleaning staff, which was a pretty close match. Totally saved my presentation to a client later that day. A million thanks.
April 26, 2013
Rated 5 out of 5 by Markie59 Quiet and Comfortable
Very quiet room even with hotel full. Comfortable bed. Great location near all forms of public transit. Couldn't get sauna to work on two occasions; fitness area not manned and telephones to report problem not available. Otherwise great stay and will return if price is right.
August 16, 2012
Rated 4 out of 5 by TravlnDawg Winter in Chicago
The Westin River North is in an ideal location. Multiple restaurants are nearby in all price ranges. Access to public transportation is easy. The facility has great views of the Chicago River (green for St Patricks when we were there), downtown, Marina City.
March 22, 2014
Rated 5 out of 5 by Crutch Robert A.
We were there Christmas eve and Christmas Morning. The staff could not have been nicer. I know it was hard to work on Christmas Day, but the hostess, waiter, front desk person and of course the front door attendant who always recognizes us and is happy to welcome us back.
January 2, 2014
Rated 5 out of 5 by mnaa4 Calm before the storm.
We stayed at the River North Westin November 16 which was the night before big storms rolled through Chicago. We had a great experience and it all started off with a wonderful welcome from Sarah. Our check in experience was exceptional and it set the tone for a great stay.
November 18, 2013
Rated 3 out of 5 by gigi917 too little staff
Asked for extra towels on friday-didn't receive
by 3 on saturday-room still not cleaned-no extra towels
told they had until 6 to clean rooms
shortage of bartenders at bar in lobby
obviously hotel was busy,overwhelmed staff
not a good experience
July 20, 2012
Rated 1 out of 5 by CRS777 Excellent hotel and staff
Room was very modern and tastefully decorated. Excellent location on the river with a great view. Bedding was extremely comfortable. Fitness center was one of the best with modern and well maintained cardio and resistance machines, and a bright and pleasant workout area.
March 17, 2013
Rated 5 out of 5 by syrmn Great business hotel
Easy and fast check-in, clean well stocked room, strong wi-fi signal, great room service (good variety, punctual, 24hr options), free newspapers, very convenient executive club lounge and a well appointed gym. What can I say- Westin makes 5 star reviews so easy!
February 11, 2014
Rated 5 out of 5 by Chris222 Very nice hotel
I enjoyed my stay at the Westin with friends. They seemed also impressed with the hotel. The hotel was very near all of the downtown attractions. The only negatives were: No extra blanket in room & not enough towels. I would however stay here again. Very clean.
February 16, 2014
Rated 4 out of 5 by MAP123 Found only one bad thing
Lovely place and loved the Heavenly bed, BUT the towels were so scratchy and bad that I would have thrown them away long ago. AND although the bed linens were nice, they were starchy and noisy when you moved on them. It sad how one bad thing just sticks in your mind.
September 26, 2012
Rated 5 out of 5 by mics12 mics12
'excellent service and very impressed with all level of service, Enjoyed my stay, thanks
June 16, 2014
Rated 4 out of 5 by DaveMi12345 Summer Visit to Chicago
Good experience. Bit disappointed that I did not get a river side room as requested when I made the reservations.
June 10, 2014
Rated 5 out of 5 by halea32 Great Location/Friendly Staff
I stayed in Chicago this weekend and has a great experience at this Westin. The staff was very courteous, especially Malcolm. The hotel was very nice and had a great location for shopping, restaurants, bars, etc. I plan on staying here on my next visit.
November 25, 2013
Rated 5 out of 5 by HR2012 Check in -Check out
From check in to check out the hotel met my expectations. I travel very often and although I do not always stay at Starwood properties, I would choose to stay here in Chicago. Although I am gold they were even able to upgrade my room which was very comfortable.
September 13, 2012
Rated 5 out of 5 by Cysis Getting comfortable
This is our second stay here. We are a family of four and find this place to be very cozy. It almost has an apartment feel to it, like a condo. We could call this our Chicago apartment, since we now make this location our first choice when staying overnight.
December 15, 2013
Rated 4 out of 5 by LouiseR Good for business travel
This is a good choice for business travel. Well run, nice rooms, good location. Staff often excels at recognizing Starwood status. Lobby bar is pleasant and roomy. Only thing lacking is a decent onsite restaurant and room service menu. So, plan to go offsite.
January 18, 2013
Rated 4 out of 5 by ErinT Great place to stay in the city!
Great place to stay in the city - easy cab ride to where I needed to be, and walking distance to restaurants, bars, the Miracle Mile. Staff was friendly and curteous and I really appreciated the late check out option. We were hoping for a pool, but no luck.
July 18, 2012
Rated 3 out of 5 by Jen1960 Poor Service
Shocked and dismayed when our room was never serviced even after brought to the staffs attention. We did however receive a fresh set of towels late into the evening. Apparently there were no housekeepers on duty ??
Overpriced for the service we received.
October 31, 2012
Rated 5 out of 5 by Stickymann Great
My guests and I all appreciated your hotel. Well managed and well kept. Chicago itself a fun place.
June 6, 2014
Rated 2 out of 5 by justinjla Won't stay there again
My phone was stolen from the conferance room. The lost and found dept. wouldn't return my call. I finally met with them but they didn't have my phone. The front desk is very slow. I saw people waiting the entire time I was there. Rooms were good though.
September 24, 2012
Rated 5 out of 5 by PhillyChick Great Hotel! Great Staff!
From the moment I pulled up to the hotel and was greeted and helped out of the cab to the moment I stepped off property - the staff was SO courteous and friendly. The room was amazing - the bed was SO comfy!! Thank you for making my stay so enjoyable!!
February 1, 2013