The Westin Copley Place, Boston

  • 10 Huntington Avenue
  • Boston,
  • Massachusetts
  • 02116
  • United States
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Guests must be 21 years or older with photo identification to reserve a room and/or check in.

Rated 4.2 out of 5 by 564 reviewers.
Rated 3 out of 5 Thin walls We checked in the day after christmas. The first night we were up almost all night due to loud parties on our floor. The room was supposed to be around 400 square feet with two queen beds. Well the room was smaller and the beds were not queens. The hotel was fine and in a nice location but for that kind of money I will stay elsewhere next time. Sorry! December 29, 2013
Rated 4 out of 5 by Good location, some nice features Great location in the middle of town; nice, if not overly spacious rooms. Public areas attractive if a bit chopped up. Apparently Westin is trying to cut down on staff, which shows from time to time - offer not to clean your room, expensive valet parking service that doesn't answer the phone, etc. A very good value if you buy enough in advance to get a lower price. December 9, 2013
Rated 5 out of 5 by Two things 1. We attended a conference with many people from the Middle East. Pork should not be served in buffet lines or it should be clearly marked. 2. There were times - especially in the morning when hot water was limited. Great stay February 10, 2014
Rated 5 out of 5 by First Time Stay We were very impressed with the Westin Hotel. We were in town for the dental convention and were greeted by a friendly and competent staff. The view from our room was terrific and the breakfast at the Huntington Restaurant was delicious. We will definitely return. February 2, 2014
Rated 3 out of 5 by GREAT VIEWS OF COPLEY SQUARE Very well trained They smile well! Short of that it is another coprorate hotel with everything hyped for sales and extra profit. Water bottles for $4 left around is crass. Mini fridge empty. . Meals in hotel dining ares to expensive for even well off people or companies. Comes across as gouging SWIMMING POOL IS HORRIBLE!!! NO STAIRS. Too small. Needs to be completely redone or closed. August 20, 2013
Rated 4 out of 5 by Great view, gorgeous room Everything was excellent, except the temperature conrol! The room was freezing, and despite a setting of 72!!! it was never a comfortable temp (and I keep my home at 64). February 17, 2014
Rated 4 out of 5 by Great Hotel You cannot go wrong here. The hotel is in a great location, the service is superb and the staff could not be friendlier or more helpful. Rooms are large, uncluttered and views from the higher floors offer a great city view of Boston. Highly recommended. February 3, 2014
Rated 3 out of 5 by Mixed feelings The staff that met us at the door of our vehicle upon our arrival and took control of our baggage were extremely courteous and helpful. The check-in process was the same. Thereafter the level of service by the hotel staff mutated into a hybrid of sullen disinterest and reluctance from the concierge staff to the "express help service". A smile every now and again would not have been a bad thing. On the second day of our stay, our room was made up at 5.30pm and then only when we asked for it to be made up. The baggage helpers/handlers on our departure managed a smile only when they received a gratuity. I went into Bar10 for a drink fairly late one night. The barman was too busy talking to a female patron and only bothered to notice my presence after a few minutes. The Bar10 environment was uncomfortable for me. I felt as if, because I was not a regular, I wasn't really welcome. Overall experience - mediocrity. Staff need to make their guests feel more welcome. January 6, 2014
Rated 5 out of 5 by Macy07 We have stayed at the westin in Waltham and downtown Boston, both are great hotels, the workout room and pool were perfect for our needs, especially the hours of operations. The parking at Waltham is free whereas the parking in Boston was $47.00...worth it though because there was a snow storm during our stay. Rooms were both clean and bed very comfortable. A great place for the price. December 31, 2012
Rated 5 out of 5 by Great location and excellent service I stay at here at least once every three months when I go back to Boston to see my daughter who is in college there; the staff is always very pleasant and very helpful, the rooms excellent, the spa and other amenities: Turner's restaurant, room service, the fitness and pool area are all great; and the location is so convenient from the airport, getting around by T, or traveling by car. December 6, 2012
Rated 3 out of 5 by Where did the minibars go?? This is a great hotel but sometime lacking in the quality of staff and commitment to service. Recently, they removed the mini bars based on "guest requests". I only got double talk on this issue and was told that I was the only one who ever complained about this - hard to believe. Looks like this property is striving to be a no frills property and not an outstanding Westin Property. August 19, 2013
Rated 4 out of 5 by Room smelled musty Everything was wonderful, except a weird musty smell. I say weird because the first room we had smelled, and in a rare move (we've never done this before), we requested a new room. We got a new room, it was as beautiful as the first, but had the same musty smell. I wasn't going to ask again, we dealt with it. The breakfast in the 3rd floor place was amazing! The staff were remarkable. August 11, 2012
Rated 5 out of 5 by Loved it! This hotel is amazing! I loved being able to enter and exit from different street entrances and into the Copley Place mall. We could reach the subway easily, go to the Public Library, take our Ducks Tour and shop for groceries across the street. We also loved the views of the city. The pool and spa were very nice. I would love for them to provide free Internet access to their guests. August 27, 2012
Rated 2 out of 5 by Location, Location, Location Great location and good value for the money, but lacking on the customer service. February 24, 2014
Rated 3 out of 5 by Okay stay - a working shower would have been nice I stayed at the Westin Copley Hotel from November 9 to 13. I am a loyal patron of the Westin Hotel chain but my recent stay was not great. Upon learning that my shower was not working I contacted the hotel staff on numerous occasions to get it fixed - no one was ever sent up. Not having a shower for 5 days was not great and all I received at check-out was a 'my apologies sir'. November 16, 2012
Rated 4 out of 5 by What you expect from Westin If you have high expectations from Westin, you will be pleased with your stay. Rooms are updated, lobby nice, gym very good. Only downside is lack of simple restaurant for dinner. Bar 10 is a bar, almost zero seating for dinner. Room service menu is lacking so you really need to leave hotel for dinner. January 10, 2014
Rated 5 out of 5 by Great Service. Great Location It was our first visit to Boston. Impeccable service from all staff members. We arrived early morning on Columbus Day weekend. A nice gentleman welcomed us. The hotel was completely booked, but we were told we would be checked in as soon as a room became available. Had breakfast at the Huntington. We got our rooms by 12:30. Very satisfied with our accommodations. October 27, 2013
Rated 2 out of 5 Save up before you make a reservation! Hotel seemed nice but - wow - is it expensive! Hotel itself plus an astronomical parking charge. Then when I tried to leave and head to the airport early the next morning, the valet told me it was a TEN MINUTE wait to get my car back. Where on earth could they have parked it? I had a flight to check and that was unacceptable. I think I'll find a different hotel next time. November 18, 2012
Rated 3 out of 5 by Great location, for a price Pro: location, great view, clean room, very comfortable bed, helpful front desk staff Con: no free internet access in room, no fridge in room, no SPG check-in line open, very expensive parking Overall good experience, although expected more from a flagship Starwood property as you do pay a premium for such a great location and do not get anything extra in return. October 6, 2013
Rated 5 out of 5 by copley - quick visit Stopped into town for a Sat night visit with college age daughter- We were afforded an excellent corner room on a high floor overlooking the Charles River- everything was excellent and the hotel location was really great due to some rain settingin and able to get around the areay copley place/newbury st without much distance traveling from point to point. SPG from Miami October 3, 2012
Rated 5 out of 5 by Excellent Accomodations From the minute I arrived until I departed, the Westin exceeded my expectations. The room was incredible - great bed, great shower,etc. The meeting rooms (with MFS) were well lighted and very comfortable. The food throughout my stay was excellent. From the fresh pastries, fruit and nuts and the Starbucks coffee I don't know how things could have been better. Thank You! August 20, 2012
Rated 5 out of 5 by A perfect location The Westin is perfect for both business and for just enjoying Boston's sites and shopping. The river views are spectacular and the rooms really quiet and comfortable. The only disadvantage is that the number of conferences and events always going on means the wait for an elevator or for your car from the valet can be long. Plan ahead if you need to be anywhere quickly. October 16, 2012
Rated 3 out of 5 by Just average. For the money we spend, I would not recommend stay in this hotel again. Over $300.00 for one night would have been fine if the room was better. Service of the employees was excellent and staff was friendly and helpful with most questions, but doorman need to have access to internet for maps and directions for non Boston residents. December 10, 2013
Rated 5 out of 5 by Best stay I've had in beantown! Very comfortable room, perfect location, attentive/professional/friendly staff, Starbucks coffee in the room, very affordable when I waited for hot rate, and bar 10 inside had great food and a comfortable loungy atmosphere. The elevators were annoyingly slow but I came across a manager and they're actively working on getting a new company. Excellent experience!! August 19, 2013
Rated 5 out of 5 by Great Front Desk My wife and I celebrated our 30th anniversary in Boston. the hotel surpassed our expectations, but the front desk clerk at the SPG desk arranged for a beeter view and sent up a bottle of champagne and a cheese board, along with a hand-written note from her wishing us a happy anniversary. What great service! No wonder the Sheraton chain is my favorite hotel group September 26, 2012
Rated 4 out of 5 by Almost had it all! Love the bathrobes, love the super plush comfy beds, staff are kind and helpful and very responsive. Was heartbroken to find that they'd taken out the whirlpool -- guessed it was because a handicap access chair was installed for the lap pool and there had to be maneuvering room for a wheelchair. Lovely fitness center. $21.50 is a bit pricey for breakfast though. December 3, 2012
Rated 5 out of 5 by Lovely property I truly enjoy the option to receive Starwood points in exchange for having housekeeping each day. My stay at Westin Copley was 6 nights. The staff was most congenial, the food good and the overall hotel lovely! The kind of accommodations I've come to expect from Starwood! January 14, 2014
Rated 3 out of 5 by Great Location But.... Great location in central Boston, large rooms but service is not a priority. When checking in, room was not ready till 5 pm and eventhen, when we went to the room, it was still being cleaned. Were told a manager would meet us at the room and no one ever came. Valet also take over 30 mins to retrieve your car and at $47/night one would expect better service. August 26, 2013
Rated 4 out of 5 by Location Prime location in the city with easy access to all nearby points of interest. February 18, 2014
Rated 5 out of 5 by Great stay at the WCP We wrote ahead to let the Westin Copley Place know that we were coming for a special occasion, and they were kind enough to reserve a wonderful accommodation for our group that would be comfortable for pre-dinner cocktails and more. And comfortable it was...with spectacular 180 degree views over all of Boston! The newly renovated rooms and public spaces are Westin high style...no more tired or thread-bare for the Copley Place...this seems top of the Brand. The WCP also enjoys an enviable position in Boston...literally connected to an indoor high-end mall, and nearby many fine restaurants, galleries & shops (think: Newbury Street and beyond.) We enjoyed the SPG platinum complimentary wi-fi and buffet breakfast (with an option to upgrade to "full" declined by us, as the cold buffet was plenty.) The valet parking was a bit hectic around typical check-in time, but in their defense, it was a deluge out! We will definitely return! August 5, 2012
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