Rated 5 out of 5 by Runner01 Boston 2014
Had a great stay. Messed up a bit by not having a room with two beds as stated, but sent up a roll-up which was fine. No complaints, really.
April 23, 2014
Rated 4 out of 5 by TRMorris Forgotten Bearkfast
I ordered a breakfast Friday AM at 6:30 using the card that was hung on my door. It was taken away, but no breakfast arrived. That was my only complaint. Nice facilities, and a great location in Boston. The layout on the 1-4th, 7 floors is a little confusing for conference attendees, but that's architecture, not anything to do with the services.
March 31, 2014
Rated 4 out of 5 by BusyBeeVee Just a couple complaints but overall well worth it!
This hotel is located near copley square and Boston public library, close to the copley t stop, indoor access to the malls and short walk to Newbury st. Taxis always available upfront so very accessible location wise. The rooms are modern and new. They recognize your Starwood status and treat you well for it. I got a free room upgrade twice, once when i paid for a king room and once when I got a room on my points. Ipad two issues during my stay. One, my junior suite bathroom had some red dirt in the tub, which the housekeeping staff said was cleaning liquid. But seeing red in the morning gave me a real scare. Two, the concierge wasn't prompt about sending someone for my luggage giving me a vague answer like will send him if I found him. Not sure how long to wait I took my luggage (with much difficulty) myself.
November 30, 2012
Rated 4 out of 5 by dthom Great staff
The staff at Copley Place were very professional and we had no problems. The room comfort was great, but the sensored snacks were a surprize. The staff fixed an accidental charge on one of our rooms with no problems. My only complaint, if you want to call it a complaint, is the elevator bank has about 7 elevators, of which I noticed only two or three worked at any one time making waits for an elevator during high volume times between 5 to 10 minutes. That gets old quick.
July 20, 2012
Rated 2 out of 5 by LDMassachusetts Disappointing
The Westin Copley is so pretty, but this past trip was far more style than substance. Valeting the car was a nightmare (not enough staff to move all the cars coming in and out). The revolving front door stops and stalls quite a bit. The check-in area is terrible; four employees at computers avoiding eye contact with guests and no clear line. The room was pretty with an amazing view, but the SPG free water bottle was clearly opened and partially drank by the last guest.
September 30, 2013
Rated 4 out of 5 by influenza Cant beat the convenience
Has everything you need for a comfortable stay. Room service was prompt and good. The spa is really a hair and nail salon with some converted closets in the back for spa services, but my massage was great.
unfortunately, "no upgrade available" for SPG gold. signed up for 4th night free, but "you didn't make your reservation correctly". I chose this hotel for those reasons and it seemed like bait and switch.
March 5, 2014
Rated 4 out of 5 by Vincewal A little yucky
Check in staff seemed great. Room overall was spacious. Good location. But I don't think that I would tell anyone I know to stay there. When we went into the room, the toilet needed to be flushed, more than once. the shower was also leaky and we found a black hair in the sink. There are too many other options in the area to recommend to stay at this Westin.
March 24, 2014
Rated 5 out of 5 by Leach Meeting staff is outstanding
From the front door staff to the set up crew, no one was without a smile or helpful attitude. We discussed our feedback with the conference service manager in detail. My only negative comment was the service level and friendliness of the bell staff. I was completely taken back that their level of service was not the same as the rest.
March 28, 2014
Rated 5 out of 5 by mudd14 Great Boston Marathon Hotel
Great hotel for the Boston Marathon
April 24, 2014
Rated 4 out of 5 by luna11360 Lovely hotel
We have stayed at this hotel once before and it was excellent, so I chose it again for a 2 night stay. For the most part, it was just as excellent. The rooms are spacious and clean, and the beds super comfortable and warm. The only complaint was that without the curtains closed, it felt like a window was open, and even then we had to keep the heat at 74 degrees. The only other complaint was the pool. We went to use it and it was very murky. Once I mentioned it to the concierge, it was dealt with, but my daughter was disappointed that it wasn't usable until we were leaving. I was surprised that no one had been aware of the problem. We love being able to walk into the malls that are attached, and find restaurants and shopping. Overall, our stay was excellent. Everyone who works at the hotel is courteous and helpful and we would stay here again.
January 7, 2014
Rated 5 out of 5 by Tori Highly Recommended!
I stayed at the Westin for a work conferenceThe staff was pleasant and helpful and rooms were clean and comfortable. Also, the location was great! The area was convenient and there is a train station right across the street for easy access to the rest of town. No complaints about the hotel itself! The only complaint I have would be the service in the Bar/Restaurant--we ate/drank there a few times and the servers were not always as friendly as I would like.
August 6, 2012
Rated 4 out of 5 by FLLouisianan Excellent location - Slightly overpriced
Stayed at the 35th floor during a conference week.
Plus points: excellent location, friendly staff at the hotel (avoid business center at all costs)
Minuses: Overpriced internet service (just one equipment per payment), slightly overpriced restaurant (Bar10). Elevators can not hold demand during conference, need 15 minutes to reach lobby.
Paying a plus to be at Copley Place is clearly a mistake considering the extra taxes (including convention center tax)
August 13, 2012
Rated 4 out of 5 by jpidgeon Almost a perfect stay...
We truly enjoyed our stay at the Westin Copley place. The hotel was conveniently located to most attractions, and being attached to the mall was excellent, particularly since we stayed here on Black Friday. However, I chose the hotel for the pool area and the spa. When riding up in the elevator in our room there was a posted sign stating the pool area was closed for renovations for 2 weeks. There was no other indication of this, which was disappointing.
November 30, 2011
Rated 5 out of 5 by GJ28 Like Coming Home
Checking into The Westin Copley Place, is like coming home. From Ben welcoming me as I drive up, Sarah and Dan G. at the Front Desk with a welcoming smile to Rob taking my coffee order (and remembering exactly how I take it) and Myrna helping me with whatever I need at Service Express...the customer service is EXCELLENT and why I am a Platinum Starwood Member.
March 14, 2014
Rated 3 out of 5 by Summerdale Poor housekeeping
I have stayed at this Westin many times. I have to say this was the only time I was disappointed. The room was far from clean and I had to climb behind things to plug in the TV, Phone, and clock. Things were dusty and when I pulled out the bedside table to plug in the clock it looked like it had never been vacumned! There was a heavy layer of dust and old peanuts back there. YUCK.
March 5, 2014
Rated 4 out of 5 by CaitM Wonderful Experience with Westin Copley
I had a very worthwhile and comfortable stay at the Westin Copley 3/16-3/18. Upon arriving, the staff at check-in was incredibly warm and helpful. The room and the views on the 24th floor were great. I found the beds to be very comfortable as well. It was so nice to have such a spacious room. I appreciated the little aspects like the complimentary water, robes, Starbucks coffee, etc. I ordered breakfast on Monday morning and it arrived promptly with a friendly face. Fruit was very fresh. On my second night I ordered a fan and a toothbrush which also came quickly and fit my needs perfectly. The staff was even helpful with allowing me a late checkout on Tuesday. I was in Boston for business meetings and the hotel was perfect to relax and prepare for my busy days.
The only criticism I have with the room was that the toilet flush was sensitive and not very strong. Also, the clocks need to be updated for daylight savings time!
Thank you again!
March 19, 2014
Rated 4 out of 5 by Jakelong8i Elevator debacle
I've stayed here several times and enjoy the location and amenities. However this week, the elevator delays were interminable. There was a convention that was utilizing several floors for meetings and I had no less than 8 stops on every ride except this morning- I guess they've departed. Sometimes 10 or 12! It was very unpleasant.
Would give higher rating if Bar10 had a better layout and vibe.
Ask for a low floor!!
February 5, 2014
Rated 5 out of 5 by MrsH2010 Hotel is in a great location!
As always the Westin group did not disappoint.
April 20, 2014
Rated 3 out of 5 by Recruiter37 The staff is excellent. They are very friendly and extremely helpful
I paid an additional $15.00 per night for a room which I thought would be larger. It had a very nice view of the city but was actually smaller than the rooms which were $15.00 less. Since I was there for 7 nights for the main purpose of hiring people, the room was way too small for four people trying to have a conversation. The picture of the room provided me was not even close to the actual room I paid for.
February 10, 2014
Rated 2 out of 5 by Prsndr The hotel never quite makes it
This hotel tries hard to give the impression of a quality hotel, but never quite makes makes the grade. The concierge service to only obtain directions. It was of no value in obtaining information of events or obtaining reservations. The pool is beautiful and functional for exercise, but no place to change clothes. The rooms are crowded with little room to relax (unless you lay on the beds). The shower floor is slick with no handrails.
December 15, 2013
Rated 5 out of 5 by ralphieboy100 A Premium Location and Excellent Service
The Copley Westin is perfectly, centrally located to take in all that Boston has to offer...Red Sox Game, mere minutes away...Faneuil Hall, mere minutes away...Duck Tour, across the street...Shopping, you are in Copley Place with Newbury Street right there...more restaurants than you can imagine within walking distance. The Westin is immaculate with big, comfy rooms and the staff was friendly and courteous from start to finish. Thanks!
June 19, 2012
Rated 5 out of 5 by Jamie518 This hotel has great banquet servers and service!
I stayed at The Westin for a conference and the banquet servers were top of the line! They were pleasant, polite and accommodating! They had smiles on their faces and knew exactly what to do and when to do it! If you needed anything special or extra they gave it to you no questions asked. We had our whole lunch served in a matter of maybe 10 minutes and we were good to go for our business meeting. I applaud them!
January 14, 2014
Rated 4 out of 5 by CAfoodie fotel has great location
The room was not especially clean - floor had dirt on it when I checked in.
Sunday cleaning did not occur until6:00 pm even though I was not in the room the entire day.
Had to request a shower cap every day.
No newspaper on Monday morning.
Concierge was not helpful with coming up with foodie type restaurants - kept referring me to steak houses and local seafood chains. Tried two different concierges
Enjoyed the ability to rent shoes
August 10, 2012
Rated 5 out of 5 by Julsey Great night
Our flight at Logan was cancelled so we decided to stay in the city and went over to the Westin Copley. Daniel R. at the front desk heard our saga and could not have been nicer. We are SPG members and he gave us an incredible room on the 35th floor with sweeping city views. It totally changed our mood and we had a great nite at the Westin and dinner in the city. Thank you Dan and the Westin for turning our lemons into lemonade.
November 18, 2013
Rated 5 out of 5 by TheNJBosss Great Team covering our business
Just a note of thanks and appreciation to Kanako Norton and her team for all of the work she does for my sales team from Bloomberg. I worked with Kanako to allow us access to a few of your larger suites for a group meeting. She was great in getting the support and things we needed. Overall a pleasure to deal with the front desk staff as well. Happy Holidays and Looking forward to 2014 and staying at the Westin. John Kirk
December 20, 2013
Rated 4 out of 5 by mlhb Comfortable rooms but NOISY stay
This is my second stay at this location and the rooms and beds are very nice.
The main problem is the noise level in the rooms. There is a large space under the door to the room and you hear everything going on outside your room very loudly.
Also Guest Room doors Slam shut and make a very loud noise. So you also hear everyone coming and going. Other Business associates told me they experienced this issue as well in this location.
October 3, 2013
Rated 3 out of 5 by bananafran did not sleep well 2 nights
I was on the top floor (36) and had the window open. It was about 40 degrees outside. Temp was turned all the way down to 60. Not only was I hot but the sheets were very uncomfortable; scratchy. Not soft. At one point I took the pillow case off of one pillow and that was softer than the case. I tossed and turned all nigh t- both nights. I would not recommend this hotel. Everything else was fine but you're there to sleep!
December 10, 2013
Rated 5 out of 5 by Marlin60 Doble Conference Trip
The staff as always was great as was the room. The only suggestion I would have is better lighting in the bathrooms.
April 11, 2014
Rated 5 out of 5 by BostonMarathon2 Wonderful Food & Very Friendly Staff! Great Location!
The Westin Copley Place, Boston was a very welcoming place! My husband, myself, our 2 daughters & their boyfriend's (all age 24 & 26), stayed here from April 18-22, 2014. We were in town because I was running in the 2014 Boston Marathon! All the staff were very friendly, helpful & welcoming!...From the staff @ check-in, the Bar 10 Wait staff, the Concierge, the housekeeping staff, to the guys in the coffee shop - Ingredients. The Concierge - (Jen...I believe her name was), on the 1'st night, was able to get us reservations for dinner, for the 3 nights we needed. One was a restaurant we had eaten at before when we were in town for the 2010 Boston Marathon. The other 2 were different restaurants that she recommended! They were ALL wonderful! Bernadette & the other cleaning woman on the 18'th floor housekeeping staff...(sorry I forget her name...Chirena?) were both SO sweet & accommodating. The rooms were very clean. The food, drinks & service in Bar 10....(Stephanie...aka..Nora Jones!) :o) were all wonderful! The male waiters were awesome as well!
The one small thing I was disappointed about, was that there wasn't anything special offered for the runners for breakfast, on the day of the race. (we stayed at the Lenox in 2010 & they gave the runners a complimentary breakfast!) If there was something offered to the runners, I wasn't told about it! :o(
All in all - a wonderful visit to your fine city! We Canadians LOVE Boston & we will be back again! BOSTON STRONG!!!
Thank you...Lorna C. "o)
April 23, 2014
Rated 5 out of 5 by Sandra526 This hotel offers great rooms at affordable costs
The staff are more than efficient and helpful. I forgot to change my arrival from Sat to Sun and the hotel was sold out when I arrived on Sunday and somehow the girl at reservation desk managed to give me a room for Sunday. I lost my portfolio and lost and found was very helpful and courteous.
March 18, 2014