Rated 4 out of 5 by Sunblader Superior views in North Tower and great bathroom
First time staying at this hotel and we were given an incredible room with a view of the Space Needle on a high floor thanks to Jason at the front desk. The bathroom has ben renovated and it was very clean and good size. The gym is in an old 1980's-style location with no windows (so 80s) but the hot tub made up for it in the domed pool area with cool little patio. The woman who checked us in couldn't have been nicer. Staff here make up for the older building. i would stay here for sure but ask for a north tower high floor north view if you can :)
August 7, 2012
Rated 4 out of 5 by Lola34 Great Seatle Downtown Location
I highly recommend this hotel for convenience to the many attractions of the Seattle downtown area. The hotel is full service with very pleasant accomodations.
March 26, 2014
Rated 1 out of 5 by December1212 Terrible choice for a Celebration or Special event
We chose the Westin for a very special celebration..Our wedding night and my wife's birthday. What a mistake, They went out of their way to make us feel like we were no big deal at all. Our reservation was wrong and we were left on our own from the very first moment. While the view from the fortieth floor was spectacular, every other aspect was less than remarkable. We stood outside our room for twenty minutes waiting for someone to bring us a keycard that would work. Then we were left to fumble around in the dark looking for light switches. Westin must pay their people well, they don't need tips apparently. Cannot rate pool,spa,fitness center, etc. Were not shown or told where they were. The broken elevator roped off and shrouded with tarps was unnerving...and gave the floor a dumpy appearance. The elevators themselves were shabby and worn and though rapid, very rickety. Room decor was dark and dismal not bright as pictured on website.
December 19, 2012
Rated 3 out of 5 by AmeliaA39 No Sound Proofing/Poor TV
1) This hotel has many room with connecting suites. I was able to hear conversations and the TVs in the adjacent rooms completely clearly, even at normal volumes.
2) I was on the 47th floor and it was so windy, that the wind noise woke me up multiple times, even though I had ear plugs in. The wind also conjured up strange pressure noises from the toilet and bathtub. I talked to another hotel guest on the same floor and she said the wind kept her up all night and she hadn't slept at all.
3) There are nice HD TVs in the room, but the TV channels were all analog and somewhat grainy. The On Demand had about 5 selections.
4) The fridge was packed full of drinks, and there was no room to keep any stuff I bought in the fridge.
One positive; The bed was amazingly comfortable.
January 13, 2014
Rated 4 out of 5 by Eric1967 I left my keys in the room
I was in town for a corporate meeting. The room and overall hotel was very clean and up to date. The staff were very friendly. I felt like I was on vacation spending big bucks because the staff greeted me wherever I went. At the end of my stay I accidentally left my car keys in the room and the hotel staff Ben and Nathan took real good care of me. My keys arrived via FedEx to my home the following Saturday morning. Thank you Westin Seattle!
February 24, 2014
Rated 5 out of 5 by tinab84 Hotel has great features
This Hotel was very comfortable, staff was super friendly. It had a nice bar, pool, spa to your room, and restaurant. Also, a great location. Everything I was looking for in a hotel. The only issue were the extremely slow elevators but aside from that, my stay was excellent.
March 19, 2014
Rated 3 out of 5 by Michelle Great location.
I stayed at this hotel two weekend in a row. First weekend, i stayed two nights. First night the housekeeping clean the room but said still waiting for the towels. I thought they would bring it back later in the day. They did not. Had to call down. The second weekend, I took a shower after my daughter and realized she used up the only towel in the bathroom. I can't believe they only put one towel in a two bed guest room. I guess they are really low on towel inventory. Overall, it was a great location and great front desk service at check-in.
March 25, 2013
Rated 4 out of 5 by Renno Exceptional People/ Bad Room Service Food
All the Staff we interacted with were exceptionally Friendly, Professional, and Helpful. Great Location, Views.
The Room Service staff was also great, the Room Service Food was the worse, inedible, Really. They obviously do not have a decent Chef on staff. On a busy Saturday Night the kitchen was putting out soggy stinky calamari, the vegetable fried rice was a JOKE, TERRIBLE. The few selections lacked any kind of originality or fresh ingredients. Go down the street to the Dahlia Lounge ,Palace Kitchen or Serious Pie for edible & great food.
December 18, 2011
Rated 2 out of 5 by dd1111111 Outdated Westin
This bed was not "heavenly". Old rooms and scuff marks on doors.
March 28, 2014
Rated 2 out of 5 by Shannon Sorry but dirty room and loud hallway
My room was not cleaned well. The bathroom vent had a thick layer of dust on it. I tested a spot and very easily wiped off. Mold on back of tub faucet. Light switch plate in bathroom is pulled away from wall. Main westin Seattle book was chewed up in corner from a dog. Large stain on lampshade between bed. The hallway is VERY poorly insulated for sound. My family was awakened throughout the night from loud talking in the hallway. Finally at 3am Went to use the phone but it was dead, discovered in the morning it was unplugged. So overall not close to a four star hotel. No attention to detail in the housecleaning and maintenance departments and loud poorly insulated rooms for sound from hallway.
That being said it is in a great downtown location.
March 18, 2013
Rated 5 out of 5 by Max2213 Great staff, great hotel !
When we arrived at the Westin Seattle,we were more than a little frazzeled. You see, our bag containing all of our Grandson's birthday gifts as well as our medications had been lost . Fortunately the front desk person( Trevor ),couldn't have been more pleasant, reassuring and even funny. Eventually our luggage was sent to the hotel and thankfully our nerves had been calmed by the outstanding hotel staff. The entire staff was great. What a fine hotel and what fine people work there.
February 4, 2014
Rated 4 out of 5 by Secret Westin Seattle Stay Feb. , 2014
Nice Hotel ! We had a beautiful view of the Space Needle and Harbour, especially spectacular at night.
Great location, close to shops and great restaurants.
Only thing we didn't like was the amount of chlorine used in the Hot tub. Hurt all of our eyes and we had to get out, both days we were there.
Staff friendly and courteous , eager to help.
Didn't feel any special recognition for being a SPG member.
March 1, 2014
Rated 5 out of 5 by ebp1234 Overall great hotel and location
Overall, the Westin Seattle was a great place to stay. The hotel was very clean and comfortable. It was close to everything we wanted to see. The lobby bar had wonderful staff that were always willing to recommend local spots to eat. Only 2 issues occured during our stay. The first problem was that the free internet promised by priceline was not listed on our reservation. When we called the front desk, we were told it was not included in the reservation. When we actually went down to speak with the staff, the issue was corrected. The other issue was with the in-room movie. The picture quality was fine, but the sound had a terrible humming noise the entire movie. I did not mention this to the staff. Overall the hotel was great and I would stay again.
September 14, 2012
Rated 5 out of 5 by Sall Front desk
I wanted to compliment one of your front desk representatives. His name is Trevor and he was extremely accommodating to us. My daughter's luggage failed to arrive with her flight and we were anxious and hopeful that it would be delivered to The Westin. We informed Trevor of the situation. He was courteous and sensitive to our concerns. When the bag was delivered to the hotel, he personally brought it to our room. Trevor is an exceptional representative of The Westin and I hope he will be commended for how he dealt with our situation.
March 7, 2013
Rated 5 out of 5 by AM2k Exceptional service, great location
I had requested a suite upgrade for my stay. I had an early AM flight and got to the hotel at around 11:30am. None of the regular suites were available, so they gave me another upgrade and put me in the Rainier Suite on the 39th floor. It was very nice of them to do that and I thoroughly enjoyed my stay. Thank you, Amanda!
The location is also very convenient. The valet service was great - I never had to wait on my car. I would call ahead from the room and the car would be ready by the time I would get downstairs to collect it.
October 10, 2013
Rated 5 out of 5 by majalala just what I wanted
lovely room...staff is well trained...
lobby is delightful..
hotel close to the venues I attended
March 23, 2014
Rated 2 out of 5 by DaveMD27 Broken Jacuzzi & Lost Reservation
When we arrived our reservation was lost and the room I had selected was taken. After 20 minutes of waiting at the front desk for a solution we were sold a room was of less quality and not only that, there was a dirty plate and napkin next to my door for two days. After that ordeal we decided to change and get in the Jacuzzi, once we arrived at the Jacuzzi it was colder than the pool and remained that way for two days. I spoke with the front desk twice about the matter and they we’re unsympathetic and said it would be taken care of. The main reason I chose your hotel was for the Jacuzzi and your high standards of service, which do not exist in the Seattle location. This was our first visit to Washington and I will find other accommodations for our next visit.
December 12, 2012
Rated 4 out of 5 by rick33 Hotel needs sound proofing
This is a great hotel and we have stayed here many times. This trip however was less optimal than in the past due to the noise that came from an adjacent room into the wee hours of the night. Security had to be called three times before the problem was finally rectified.
March 13, 2014
Rated 5 out of 5 by Young430 Location Is Everything !!!
The hotel has great food at the restaurant and excellent customer service. It was wonderful to see so much in walking distants from food to shopping. Looking forward to returning soon.
March 18, 2014
Rated 3 out of 5 by DJforwork 3 month feedback
Overall my stay at the Westin has been good. The staff is nice and attentive to my needs. At times the rooms have needed some work especially in the North Tower bathrooms. I had one room it would not stop flushing, another room the tissue holder came out of the wall. Also, most of the rooms in the North Tower have thin walls so you hear your neighbors and the elevator. The room could use a refrigerator to store food. Most of my co-workers have moved to other hotels due to availability of food for frequent business travelers
March 22, 2013
Rated 1 out of 5 by TerriN Never Again!
I stayed at this property about 6 years ago on a business trip and said I would never stay there again, subsequent trips to this market I have stayed at other hotels. I decided to give the property another try. Upon checking in an overly cheery front desk clerk thanked me for being platinum and then told me that they put me in an upgraded room, I asked why it was upgraded from what I booked and was told because it was on a higher floor and no suites were available for my three day stay. I went to the elevator and it took 10 minutes for the elevator to come down. Upon reaching the room, I entered it was dingy dark and had a small bathroom, the bed was wrinkled at it looked like it was not made correctly. I took the trip back to the lobby and told the staff that I was not happy with the room, they sent me to another room a corner room that was oddly configured, the desk did not face the TV. This room at some chocolate desert VOSS water on a tray that looked like it was delivered for a guest but that the guest never showed up or left ahead of time. I put it outside of the door as I was too tired to argue at this point. The bathroom was dingy and clearly not clean as it should be. I then realized that I was not on an SPG floor and I did not have the amenities which I’m accustomed like a robe and a an extra water. Perhaps the rooms had a nice view but I was not treated as an SPG guest. he gym was old and oddly shaped as well. There were lines for the equipment at 6:00 am. The restaurant was closed and did not reopen until the day I left. Breakfast was served in the lobby bar and the space was tight. I was told the hotel went through a renovation in 2012 but it was definitely no apparent to me. I did tell the staff that I was not happy not being on an SPG floor and was sent a bathrobe and additional water to my room. Still this should have been done first instead of me having to bring it to their attention.
March 4, 2013
Rated 5 out of 5 by Header55 Wine Women & Wonderful WESTIN (girls weekend)
Another memorable stay at the Westin Seattle. Everything was perfect for our girls weekend. Amanda at check-in was exceedingly friendly as always, having everything ready for us upon arrival including excellent upgrade. Hotel close to everything we wanted to visit, & staff graciously accommodated all our requests throughout the stay. . including providing both wine & champagne glasses for our stay. Thank you again for everything, we all can't wait to return for another girls getaway!
January 14, 2014
Rated 4 out of 5 by Anonymous17 Great hotel with excellent location
I stayed in this hotel for 3 days while attending a conference. The rooms are spacious and very comfortable and the hotel offers great amenities (big gym with a lot of equipment, good restaurant, etc.). However, upon my arrival, I found 4 syringes in the desk of my room and was really disappointed in the management for their lack in addressing this issue with me. The staff they sent to collect the needles were nice but I never heard from a manager and there was no attempt to rectify the situation by management. I felt a little uncomfortable in that room after that discovery. I would hope this won't happen again. I will recommend the hotel but I will mention this story when talking about this hotel to others. Otherwise I would have given Westin Seattle a glowing review
June 5, 2012
Rated 4 out of 5 by santafenm Great views, good location, thin doors
The hotel has amazing views of the water and the space needle. The central location and availability of close public transport was definately a plus, however my stay was almost ruined due to the lack of soundproofing through the adjoining room doors as well as the door to the outside hallway. The soundproofing was so poor I could hear bedsheets rustling and sighing of the occupant in the room next door. Knowing that every sound I made could be heard by at least one neighbor made me uncomfortable for most of my stay.
October 30, 2012
Rated 4 out of 5 by R1504 Some elements were "tired"
There were some problems that can be easily fixed- the power strip behind TV was hanging loose (it had been ripped off wall) and as a result had difficulty with coffee maker. Also, switch on desk lamp was broken, so the only way to turn it on/off was by reaching behind and plug/unplug the cord. The glasses were dirty. And why was there only one complimemtary bottle of water for two of us? But other than that, it was very good and we are glad we stayed with you! Our compliments to staff- very helpful and responsive.
April 1, 2013
Rated 4 out of 5 by Jacktranist Great Staff
Staff well trained and seemingly sincere with offers to go the extra mile to make stay excellent. I asked for a higher floor on my preferences and was given the top floor at no additional cost.
Relatively significant mark downs for poorly-functioning electronics--multifunctional i-radio is junk to start with and failed to operate correctly. TV image quality was surprisingly bad with the only free channels in wavy non-HD poor quality, and no HBO or Showtime available. Fee to use wireless at these rates seems petty.
April 29, 2013
Rated 5 out of 5 by skpbp Great Stay
I was there for the Pac 12 tournament and had a comfortable and enjoyable stay. The staff was very friendly and helpful. The location was excellent. The next time I need to visit Seattle, I will be reserving my room at the Westin (as soon as I book my flight).
March 9, 2014
Rated 2 out of 5 Unnecessary $ hold
Here is m issue....I booked 3 nights with Starwood. Each night was 1/2 points, 1/2 credit card. The rooms were $105,00 per night after points were applied.
My American Express was charged $315.00 initially. I was charged Another $75.00 Sunday night of my say. I was charged another $123.00 when I checked out Wednesday. Any incidentals were on ANOTHER credit card...why the $250 hold?
Of course I got to my next destination and could not use m credit card to check in because of the monies being held...not happy!
June 27, 2013
Rated 5 out of 5 by TheBetsy Beyond Expectations
The service provided by the Westin staff was outstanding. We forgot out iPhone charger, and one was provided. Also, I phoned at 2 am to have a fan brought up ( I forgot to pack our noise marker so I couldn't sleep as well as normal) and they provided one within minutes. The valet staff were great and took our luggage down to the car after checkout so we could explore Seattle on foot. Overall, I thought the staff was super helpful and accommodating. What a great place to stay. I would recommend it to everyone.
September 2, 2012
Rated 5 out of 5 by Fontelle85 Amazing Experience!
My brother and I were staying at the Westin for the PAX convention! Check in was a breeze and the staff was amazing! The pool and hot tub area were nice and the city view from our room was nice! We even were able to take advantage of the free internet promotion for the weekend!
This was our second time staying here and I am already planning a stay for the near future, just for a short weekend getaway!
I love how central this hotel, its close to all the major landmarks in Seattle and was a short walk to PAX!
September 1, 2013