Rated 4 out of 5 by Dotti Trouble with bathroom & wi fi
There was very little water pressure in the bathroom sink. Very, very weak, even turned all the way up. Also the toilet would not flush unless you held the handle down for 10-15 seconds. It took longer then usual to flush which was annoying.
Why isn't wi fi free in your hotels? So many hotels, resorts and even small hotels do not charge for wi fi. For the amount you charge for rooms & parking, it should be free. Especially for those of us who do not have a business expense account, but who are "seniors." Thanks
April 21, 2014
Rated 1 out of 5 by zarashta family trip
we choosed this hotel by its location, and name. but we had worst experience , the cooling of room was not good
. . no response to calls. we booked room fr 3 adults and every thing provided like towels etc was only fr 1 person.over all experience was bad
August 18, 2014
Rated 4 out of 5 by RGrant Great location
This hotel was extremely quiet despite being right in the city. It was very close to all the major shopping spots and attractions. The vallet was very friendly upon welcome at the hotel and left a lasting impression.
The rooms were very comfortable and spacious and there was a lot of fitness equipment in the gym. I really liked the fridget of cold towels.
August 6, 2014
Rated 4 out of 5 by Anonymous17 Great hotel with excellent location
I stayed in this hotel for 3 days while attending a conference. The rooms are spacious and very comfortable and the hotel offers great amenities (big gym with a lot of equipment, good restaurant, etc.). However, upon my arrival, I found 4 syringes in the desk of my room and was really disappointed in the management for their lack in addressing this issue with me. The staff they sent to collect the needles were nice but I never heard from a manager and there was no attempt to rectify the situation by management. I felt a little uncomfortable in that room after that discovery. I would hope this won't happen again. I will recommend the hotel but I will mention this story when talking about this hotel to others. Otherwise I would have given Westin Seattle a glowing review
June 5, 2012
Rated 3 out of 5 by LizzyLR Needs updating
Bathroom too small. Bed was lumpy, sheets too old, no robe, last night food trays in hall next day. Hotel needs updating. Not up to Westin standards. We are now at a Westin in Vancouver. Totally Better!
August 20, 2014
Rated 4 out of 5 by santafenm Great views, good location, thin doors
The hotel has amazing views of the water and the space needle. The central location and availability of close public transport was definately a plus, however my stay was almost ruined due to the lack of soundproofing through the adjoining room doors as well as the door to the outside hallway. The soundproofing was so poor I could hear bedsheets rustling and sighing of the occupant in the room next door. Knowing that every sound I made could be heard by at least one neighbor made me uncomfortable for most of my stay.
October 30, 2012
Rated 4 out of 5 by R1504 Some elements were "tired"
There were some problems that can be easily fixed- the power strip behind TV was hanging loose (it had been ripped off wall) and as a result had difficulty with coffee maker. Also, switch on desk lamp was broken, so the only way to turn it on/off was by reaching behind and plug/unplug the cord. The glasses were dirty. And why was there only one complimemtary bottle of water for two of us? But other than that, it was very good and we are glad we stayed with you! Our compliments to staff- very helpful and responsive.
April 1, 2013
Rated 3 out of 5 by Sleeplessinseattle2014 Good, not great
Problems started at check in when my confirmation number brought up a different arrival date and name. Fortunately I had the original email from the hotel with the proper info. In retrospect this was not the hotel’s fault; the travel arranger changed the reservation. It took about an hour to sort out the situation. in the end I received a (physically) great upper floor room with a partial bay view. The problem with the room was terrible (i.e. none) soundproofing between the room next door through the connecting room door. The noise from the room next door was terrible and at 1 AM I finally contacted the front desk who assured me they would take care of the situation. About an hour later the neighbors quieted down. The same thing happened two nights later necessitating another front desk call after midnight and a resolution about an hour after that. So much for a restful night's sleep. In fairness, at least the second time, I don't think the neighbor's were being all that loud, but the noise through the connecting door sounded like I was in the room with them. Putting pillows around the base of the door helped a little, but not much. Internet worked OK and meeting service was good. I think they need to address the sound issue but other than that the hotel was fine.
August 27, 2014
Rated 5 out of 5 by SnappyVictoria Best Stay in Seattle
Staff, facilities, and restaurant all highest standards....location a dream for getting about city and meeting friends...SPG - become a member and enjoy great premiums...pool has sun deck (yes!)...stay here.
August 19, 2014
Rated 4 out of 5 by Jacktranist Great Staff
Staff well trained and seemingly sincere with offers to go the extra mile to make stay excellent. I asked for a higher floor on my preferences and was given the top floor at no additional cost.
Relatively significant mark downs for poorly-functioning electronics--multifunctional i-radio is junk to start with and failed to operate correctly. TV image quality was surprisingly bad with the only free channels in wavy non-HD poor quality, and no HBO or Showtime available. Fee to use wireless at these rates seems petty.
April 29, 2013
Rated 3 out of 5 by AmeliaA39 No Sound Proofing/Poor TV
1) This hotel has many room with connecting suites. I was able to hear conversations and the TVs in the adjacent rooms completely clearly, even at normal volumes.
2) I was on the 47th floor and it was so windy, that the wind noise woke me up multiple times, even though I had ear plugs in. The wind also conjured up strange pressure noises from the toilet and bathtub. I talked to another hotel guest on the same floor and she said the wind kept her up all night and she hadn't slept at all.
3) There are nice HD TVs in the room, but the TV channels were all analog and somewhat grainy. The On Demand had about 5 selections.
4) The fridge was packed full of drinks, and there was no room to keep any stuff I bought in the fridge.
One positive; The bed was amazingly comfortable.
January 13, 2014
Rated 4 out of 5 by jessie5 This hotel is very pretty
This hotel was very nice and we upgraded to a room with a view. The staff was very nice, but the cleaning crew wouldn't replace necessary items and I would have to call down to ask for restock. It would have been nice to have a fridge and microwave for the expense. I have stayed in nicer hotels for the same price. Very easy for the conference.
August 6, 2014
Rated 5 out of 5 by Seattle1234 Fabulous Customer Service
Everyone, from the front desk manager (Jessica), to the bellman (Brooks) to the valets....were wonderful and accommodating. We were traveling with an elderly uncle and they made sure he was well assisted. The views from the room were outstanding and the location allowed for easy access to everything we wanted to do. The hotel is very large, but we felt like we received very personal service.
July 28, 2014
Rated 5 out of 5 by merrickegan Westin Seattle
Great hotel with great proximity to restaurants.
August 25, 2014
Rated 2 out of 5 Unnecessary $ hold
Here is m issue....I booked 3 nights with Starwood. Each night was 1/2 points, 1/2 credit card. The rooms were $105,00 per night after points were applied.
My American Express was charged $315.00 initially. I was charged Another $75.00 Sunday night of my say. I was charged another $123.00 when I checked out Wednesday. Any incidentals were on ANOTHER credit card...why the $250 hold?
Of course I got to my next destination and could not use m credit card to check in because of the monies being held...not happy!
June 27, 2013
Rated 5 out of 5 by Luvcycln This hotel is in a great area
First time in Seattle, booked at the Westin of course. This hotel was in a great area, within walking distance to everything, and very close to Nordstrom!
August 20, 2014
Rated 5 out of 5 by TheBetsy Beyond Expectations
The service provided by the Westin staff was outstanding. We forgot out iPhone charger, and one was provided. Also, I phoned at 2 am to have a fan brought up ( I forgot to pack our noise marker so I couldn't sleep as well as normal) and they provided one within minutes. The valet staff were great and took our luggage down to the car after checkout so we could explore Seattle on foot. Overall, I thought the staff was super helpful and accommodating. What a great place to stay. I would recommend it to everyone.
September 2, 2012
Rated 5 out of 5 by Sammy07 Great Staff and Great Locations
Westin is located in such a great location. Everything is within walking distance and just around the corner to take monorail.
August 21, 2014
Rated 5 out of 5 by NanaWilli Great Experience
Spent three days in August at Seattle Westin. Can't find anything to complain about....exceptional service and comfort as well as a good location.
August 20, 2014
Rated 3 out of 5 by Zyabliki Parking confusion
It was a very confusing location if you are approaching a hotel by car. Considering a heavy traffic in the area, I spent almost an hour driving around the hotel in order to get our rental car to a valet. I was also told at the reception that I supposed to receive an e-mail with the parking instructions but I have not received such information.
August 3, 2014
Rated 5 out of 5 by jepo Great hotel, but leave your clothes at home!
Rooms are beautiful, but my wife and I had to live out of our suitcases. Furniture is high style but low function - no drawers for clothes! Front desk did send up more hangers and a "closet organizer" which helped a lot, but why would you design a hotel room without a chest of drawers?! Staff and facility were terrific, so really should not complain. Great location too. Walked to everything - shopping, restaurants, Pike Place. Took the monorail to Seattle Center. Only needed one cab during our 5 night stay.
August 27, 2013
Rated 5 out of 5 by Fontelle85 Amazing Experience!
My brother and I were staying at the Westin for the PAX convention! Check in was a breeze and the staff was amazing! The pool and hot tub area were nice and the city view from our room was nice! We even were able to take advantage of the free internet promotion for the weekend!
This was our second time staying here and I am already planning a stay for the near future, just for a short weekend getaway!
I love how central this hotel, its close to all the major landmarks in Seattle and was a short walk to PAX!
September 1, 2013
Rated 3 out of 5 by Kaal Westin Seattle
We spent 3 nights at this hotel. It is centrally located, has friendly staff and less expensive parking right next door. ($25) Our room had a beautiful view of the sound and our request for a room away from the ice machine was well-founded and thankfully met. The one on our floor was broken, but the one on the floor below was very noisy.
My only concern is that the bed was much soft than beds we have used at other Westins. Time to change these. To make matters worse, instead of using a fitted bottom sheet, a too small top sheet was used. This meant that the sleeping surface was not smooth and added to the uncomfortable sleep.
Crumbs on the floor and hair on the bathroom floor were not cleaned each day.
The $7 charge to put something into the fridge was a ridiculous money grab.
February 3, 2014
Rated 1 out of 5 by Carol49 Pre cruise stay
A great place to stay anytime.
August 24, 2014
Rated 4 out of 5 by BLP3 Westin
We stayed from July 1 - July 4 and overall had a good experience. Price was fair esp on short notice and we were placed on the west side w/ a great view of Puget Sound. The companion room for our adult children was given a discounted rate that we were not aware of until we arrived to verify our check in. It was not cited on the phone. Help at the desk was TOP NOTCH
The rooftop pool was OK, a lot of kids splashing and yelling at one visit.
July 7, 2014
Rated 5 out of 5 by Jean45 Great Location
Our checkin was handled immediately upon our arrival. The staff was very accommodating to our needs and very friendly and helpful. I would highly recommend this hotel.
August 18, 2014
Rated 3 out of 5 by RandK14223 Not what we expected
For a Westin Hotel, this was a disappointment. While the location in downtown Seattle was terrific, the facility seemed a bit rundown and overwhelmed by large conventions and cruise ship groups who were staying there. Our room was uncomfortably warm thanks to getting sun all day; a note left for housekeeping to please keep drapes drawn went unheeded so we returned each day to a warm room, and a request (actually 2 calls required) to the front desk to have the a/c checked got a response from the engineer who came that the temperatures were centrally set and couldn't be lowered. Housekeeping did provide a fan but the room remained uncomfortable. There was also an issue with having the room made up; our reservation was mistakenly labeled as not wanting bed made/clean towels and it took 3 days of the stay, with phone calls to housekeeping every day, to get that cleared up
July 16, 2014
Rated 4 out of 5 by study12 not worth the price
The staff was great and the location was good too. We were on the 19th floor facing the North in the North tower and could see some water but no Space Needle or Mtn. The bedrooms were updated well but the Elevators were old and missing a button or two and the bathrooms down stairs need to be updated like the restaurant. Unless you get a deal its not worth the price
July 29, 2014
Rated 5 out of 5 by Charlie27 The Westin is a first class service hotel
I experienced a well managed, very professional staff and team here at the Westin Seattle. Everyone was well prepared and very accommodating with every request or question I had during my stay.
The rooms were very clean, with a modern feel, very comfortable and impeccably kept.
The beds were also heavenly, allowing great quality sleep every night .
I will definitely return for my next stay in Seattle.
July 20, 2014
Rated 5 out of 5 by JRW16 Great service and location
An unexpected detour to Seattle led to a 3 night stay at this property. Due to a busy weekend at the hotel they could not get adjoining rooms the first night but they did get us transferred to adjoining rooms the very next day. This hotel is very close to all the major downtown attractions. It was a great stay!
August 6, 2014