Rated 4 out of 5 by birchy71 Hotel worked well for a large meeting
Hhotel as expected for a large US downtown complex. Front desk staff excellent and efficient, quickly changing my room when I was placed in one which had not been cleaned. The room was comfortable and spacious. The food and conference facilities were very well run. Only complaint would be the hotel breakfast facility which is undercapacity and rather disorganized when I was there.
April 28, 2014
Rated 5 out of 5 by Peter67 Post Renovation Renaissance
We stayed at the Westin Seattle for three nights (Sept. 20-22, 2013) for a very busy football weekend; both Huskies and Seahawks were playing. We had a delightful Premium Water View room on the 30th floor. Facilities were great but the most important and pleasant surprise was the very much improved customer care and service standards. From arrival at the door, check-in, restaurant service (especially our breakfast waitress Natalja C.), and throughout the hotel, people were friendly and accommodating. The one service glitch (no coffee supplies in room one morning), was quickly remedied through "Service Express". The Seattle Westin again takes its place as a Westin worth re-visiting.
September 24, 2013
Rated 4 out of 5 by hollyde Great for hotel for a powerful conference
I loved the "green" option for more than environmental reasons. In general, I prefer to not have my room serviced during multiple day stays. It was nice to never be bothered yet it was easy to get additional toilet paper etc.
My only complaint is the Concierge seemed on break entirely too often the day I checked in. I ended up walking an extra couple miles due to a helpful employee who did not know the city. Later in the stay the Concierge was always there. How about a back-up Concierge?
Oh, a female manager was non-chalet at 5:30 p.m. when we could not get dinner recommendations - we went entirely via a Google search. Why is a Concierge taking their "lunch break" (what mgr said) during prime dinner recommendation time. This was on Mon Mar 24.
March 29, 2014
Rated 3 out of 5 by KellieF poor experience
the bathroom ceiling was stained and dirty , the bathroom floor was unclean. The maid had turned the shower head out toward the sink so when I turned on the shower the entire bathroom was soaked. The room was not cleaned until after 2 pm each day. The 20% restocking of the drinks and snacks is outrageous - especially as they were not restocked!!
I usually really enjoy the Westin but this was very disappointing.
Minimum of 10 dollars a day for internet in the room is not business friendly.
April 13, 2014
Rated 5 out of 5 by Barrik Brilliantly Managed, A Luxury Property
The Westin Seattle has it all - style, grace, views, features/ amenities, and the most professional and knowledgeable staff in the hospitality industry today. The front of the house runs with brilliant precision - as a frequent traveler for business and leisure one couldn't wish for more. The property is clearly well managed and schooled in the highest arts of hospitality. Make this your destination of choice in Seattle: relax and enjoy the sights, great food, and arts this city has to offer... or just get to business with more elan!
March 27, 2014
Rated 5 out of 5 by LiuLu Great Service! Great location!
Pro: Great location! 3 minute walk to west lake mall for monorail to space needle. 7-8 minutes walk to pike place market. 3 minutes walk to nordstorm, pacific center, macys. Plus, they have one of the best services among all spg chains that I have stayed.
For example, our neighbour next door was blasting their music late at night, I rang the service express and minutes later they sent security up to warn them.
Con: The building looks old, and the facilities are also quite old. The city view ( only apartments across) is not that nice I wished I could get a space needle view or water view instead.
November 12, 2013
Rated 4 out of 5 by GRP1921 Great Location
I just finished a two night stay with my brothers and Dad. We were in town to watch the Seahawks. The hotel is in a great location, close to shopping, very nice restaurants and Pike Place Market. For the football game it is about a 1/2 hour walk but it will save you time trying to get a cab away from the stadium after the game. The hotel is also very close to the last stop of the Link Light Rail and takes you to / from the airport - only $2.75 each way. It takes about 45 minutes. Overall, great location and very nice hotel with floor to ceiling windows. We will stay here again when we return next.
November 7, 2012
Rated 3 out of 5 by Skinny1957 My Two Night Stay
Hello. This is probably my 8th or 9th time to stay at the Westin in Seattle. It will be memorable, not because of the high quality, but because of the lack of quality of the room and staff. The room was too small and there was essentially not drawer space. We had three suitcases and we could not open them and just work from the suitcases--no room. We agreed not to ask for clean sheets for only two nights., but the house keeping person forgot to leave clean towels and bath mat. We solved the bath materials with a simple phone call just as I was ready to step iinto the shower, but the space is not solveable.
We wnjoy Seattle and I am sure that we will be able to find a more suitable hotel room.
July 31, 2013
Rated 3 out of 5 by Manju everything was just ok
I had made a reservation for a room and decided to go for the upgrade for a room with a city view. Totally not worth it. we were put in the tower that was under renovations and our room was only 4floors higher than friends who had the same view for a cheaper price. I was also told there would be wine waiting in the room for us--wasn't there obviously. Upon check-in the agent was semi-friendly but seemed to be distracted and didn't really give me any info about the room--he said it was an upgraded newly renovated room. It didn't look renovated and the upholstery on the chairs in the room were cracked and old looking. I was not impressed. Overall staff was incredibly friendly and accommodating.
December 7, 2011
Rated 1 out of 5 by Gloomcity81 Wireless service was not very good
I spent parts of three days in the hotel and the wireless service in my room was sketchy at best. Logging on took a long time and occasionally timed out. On occasion I would get kicked off the service. It may be the location of my room, I've been in other hotels including Westins were wireless access was variable. In the end I went across the street to Starbucks and didn't have any trouble.
December 5, 2011
Rated 5 out of 5 by MaryV Great Location and Stellar Service
The location of this hotel makes it one of the best choices to make. Besides the exceptional service and quality of rooms, the hotel staff helped us find the perfect dining locations all within walking distance! The only less-that-stellar aspect is the confusing overnight parking. We weren't told that the primary entrance locks early so we ended up wandering around and finally running in to ask how to get back into the lot. This could have been avoided if upon exiting the gate host gave us a heads up about the closure. Otherwise, it's easy accessible to the freeway and a great place to stay.
January 26, 2013
Rated 5 out of 5 by MarVee Great Comfort and Healthy Food options
Loved, Loved, Loved our stay.
What a gracious and spacious and amazingly comfortable room! the bed was magnificent.
The healthy food options were tasty and reasonable - I felt so well cared for...
I was so happy with my stay - and I might add I have never said the following before - that I asked my husband, that if in the future he wanted to surprise me with a treat - that it be a night at the Westin!
Even the reception food after our event was very well done indeed - excellent and healthy preparation. Very helpful and thoughtful staff.
Thank you so much for making our stay so enjoyable.
August 17, 2012
Rated 4 out of 5 by Chah22855 Comfortable place to stay
Strategic & convenient location
Good, responsive & friendly service
Room spacious and well equipped
Very quiet at night & no disturbance
Good seminar/conference facilities
Internet & wifi access available
April 29, 2014
Rated 4 out of 5 by Manny1015 Great stay
We had a wonderful stay for Blue Jays games in Seattle. There are a few things I would like to mention.
1) There were some hair in bathroom and pretty dusty on the bedside table (we didn't bother telling)
2) I ordered late snack (chicken nuggets) and dipping sauce looked jelly and I could not use it... I mentioned when I asked someone to pick up dishes. I am not sure if it was old.
3) We wanted to pay for my sister in-law's room and taxes and asked FD agent to set it up but she did not know how to because (I guess) she is new....
All bell staff were great and very helpful everytime we walked by. We also loved our room and very spacious and great view!
We look forward to staying with you again!
August 30, 2013
Rated 3 out of 5 by Fisherman69 Nice View
This was my last nights stay on an 9 day trip that started in Seattle and included several night s in the Vancouver, BC area. I was taken back by the extra charges for everything. The luxury hotels in Canada included wifi, the honor bar prices were at least 20 percent lower, and they all had wide screen TV's with HD. I could not believe at the price we paid hatt the TV was analog. The bellman, VEE, was the best I have ever encountered. He took excellent care of all our luggage, as we had three boxes of frozen fish. Overall a real nice place, just a few things that could have been better.
July 15, 2013
Rated 4 out of 5 by HalfMarathonRunner Not quite what I expected for the price
Initially I was checked into a room with a view of a huge concrete wall. I asked for a different room, and was moved to a room on the 33rd floor for $20.00 more. The view was fantastic so I gladly accepted, and was fine with the room until trying to sleep. The fan in my room was extremely loud. It sounded like something was loose and needed repair. Also, I had ordered breakfast the morning of my event to be delivered between 0600 and 0615 (earliest available option). It was delivered late, so I did not get the chance to eat it before I had to leave, and for the price I paid for the room and the breakfast, I was very disappointed. This stay was not consistent with previous visits to the same hotel.
June 24, 2013
Rated 3 out of 5 by SPSanta Convention Guest
We had a very fast check-in to begin with. We were convention guests that don't have a lot of money to spend. The Full refrigerator with a $25 fee for using for store bought items was disappointing. The bed was VERY comfortbale but the chairs and couch were terrible. Our in-room safe failed to open after items were put in but the staff repaired very quickly while they maintained proper security procedures. One morning at the large breakfast they did not have Earl Gray Tea because they "ran out." That is hard to believe. Fortunately we did not have a car so we did not have to pay the high parking fee. There is a drugstore across the small plaza where you can buy any snacks or drinks you would like.
June 3, 2012
Rated 2 out of 5 by cm2014 Carpets still smell like smoke
The carpets in the lobby still smell like smoke, if you needed more indications of how dingy they are than how dingy they look.
There were loud mechanical clicking sounds coming from inside the walls of my room, it was like getting 25 wakeup calls every hour. The drain gurgled so loud I had to close the bathroom door. The ice machine across the hall must have had a motor form the '70s. I swear I'm a decent sleeper. All this even woke up my 5 year old, and she sleeps through anything.
March 31, 2014
Rated 5 out of 5 by Ludo We absolutely recommend this hotel to anyone visiting Seattle
The Westin is very central near to the Monorail that takes you to the Space Needle and the Light Rail station that goes directly Seattle Tacoma International airport.
In our room on the 33th floor we had a nice view on the surrounding skyscrapers and the Space Needle. The room had all the comfort : good beds, LCD TV, coffee maker, nice bathroom and shower etc.
We ate at the Relish restaurant in the hotel : reasonable prices and good food !
The staff in the hotel was friendly and warm during our entire stay.
And : the concierge service was outstanding ! The concierges are especially helpfull and friendly, we were blown away by this service.
We absolutely recommend this hotel to anyone visiting Seattle.
September 8, 2013
Rated 4 out of 5 by California0 View
Everything about my stay was good except for the window view of a wall. I had to strain to look up to see if it was sunny or cloudy
April 28, 2014
Rated 2 out of 5 by Terry4738 Sleepless in Seattle
While the hotel has a great location and accommodations are nice, they should reconsider placing guests on same floor as hospitality suites and Presidential Suite. Screaming and running children, who along with adults tried vigorously 3 times to open connecting door one night, and late night, noisy party (who also tried opening connecting door) another night marred what would have been a pleasant experience. The night person on front desk was pleasant and offered some compensation, which was appreciated, but other measures could be implemented to prevent recurrences of situation.
August 27, 2013
Rated 4 out of 5 by tmac360 Amazing views!
I stayed two nights in the North Tower in a Deluxe room. I got a room with a Space Needle View and it was gorgeous. I have stayed at other hotels in Seattle and have never faced the Space Needle so it was a great Seattle experience. I really like the space in the room, it felt like a suite!
The first downsides was that the doors to the room were thin, so you can hear people talking in the hallways and doors being opened and shut. The other downside was my neighbor or vent air smelled like cigarette smoke the whole weekend. The staff tried to help by spraying air freshner.
December 16, 2013
Rated 5 out of 5 by OLEANDER WONDERFUL EXPERIENCE
IT HAS BEEN THE FIRST TIME I STAYED AT THE WESTIN HOTEL IN SEATTLE AND IT HAS BEEN A WONDERFUL EXPERIENCE.
ALL PERSONNEL ALWAYS KIND AND READY TO HELP. MY BEDROOM WAS EXTREMELY COMFORTABLE WITH A GREAT VIEW FROM THE 30TH FLOOR!!!!!!
April 22, 2014
Rated 5 out of 5 by Myrtle66 Great Experience
The Staff at the hotel is super friendly and made our stay very enjoyable!! The view from our room was spectacular! The location was perfect for what we had planned. I highly recommend staying here to anyone who is visiting Seattle!!
April 21, 2014
Rated 4 out of 5 by frustrated999 no free wi-fi
Our overall stay was wonderful. We upgraded to a higher floor for $20 and got a great view of the city.
We were disappointed however that free wifi was not included in the cost of the room. They were charging $9. You would expect after paying for such a nice hotel, that would be included. You get free wifi everywhere these days.
April 14, 2014
Rated 4 out of 5 by AB64 Convenient and practical
Functional business hotel well located near the Seattle shopping area
April 25, 2014
Rated 3 out of 5 by icon Seattle Stay
The Westin was a very comfortable hotel, rooms were spacious, ammeneties, shampoo lotion etc a bit sparse. TV was a nightmare, couldn't access the guide to see what was showing on more than one channel and each time we wanted to change a channel we had to go back to menu and scroll down. We couldn't go back and forth between channels. Very confusing and frustrating, and we got no help from anyone. There was a loud party next door and we had to call security at 3:00am because the noise was so loud we were awakened. I mentioned this at check out and it was appreciated however I thought there should have been a greater gesture since our sleep was interrupted! That might make me think twice before booking this hotel again.
September 9, 2013
Rated 3 out of 5 by Omarion22 Mediocre stay, great location
I've had much better experiences at other SPG properties. The room lacked some basic items like a hotel guide, properly map, list of local restaurants. To get this information required constantly asking the concierge.
The on-screen room service menu from the tv was not legible due to poor resolution, so that was of no help either.
Dining options at the hotel were limited, and not of good value for the price. There are plenty of great restaurants near by, and the location is convenient for getting to the market, the Seattle Center, lightrail, and the waterfront.
October 5, 2013
Rated 5 out of 5 by LaurenElizabeth Would Stay Here Again
Our first encounter at the check-in wasn't the best. When we approached this gal at the desk, she informed us she wasn't ready for us yet. So we went back to wait in line. Another lady had come up in the meantime and she took that lady in front of us. Fortunately, Jennifer came and got us and checked us in. She was able to get us into a room even though it wasn't time to check in. She was wonderful. Keoki was our waiter the following morning. What a gem. We really enjoyed him. With the exception of that one person, our stay was excellent and we'll stay here again.
September 4, 2012
Rated 4 out of 5 by BabyIchiko Valet Parking a lifesaver!
I just wanted to commend your valet parking staff on the excellent job they all did this weekend exceeding our expectations. They were very efficent with our several ins and outs and needs to retrieve items from our vehicle. They even made my 8 year old feel special. We did have an issue at one point locating our keys and they bent over backwards to make the situation right. Their superb customer service will bring us back next year!
March 30, 2014