Rated 4 out of 5 by BusinessTravelerBayArea 4 for 5
View, bed, cleanliness, lighting - great. Both phones in room didn't work. Message light on phone would not go off even though there were no messages. Engineering was called. They couldn't repair telephone issue so they recommended I be moved to another floor. They were not sure if it was related to an upcoming prominent visitor's security detail. In the new room, above 4 features still great. Telephone messaging system still did not work during my stay. To be fair, not sure that I would ever have been called in the room making use of this feature.
November 22, 2013
Rated 5 out of 5 by LaaasVegas Awsome Stay
This is my go-to hotel when I come to Seattle. The staff is always pleasant and the accomodations comfortable. The pool area could you a face lift but that's the only thing I can fault. I want to call out Jonathan at the front desk for a wonderful check in experience - Thank you! He made my birthday.
August 4, 2014
Rated 5 out of 5 by JDKC01 Excellent Stay in Seattle
We had a great room, service and staff!
The heavenly beds and showers are fantastic! The downtown location made it easy to walk to everything we wanted to get to during our stay. The staff was really helpful and very pleasant to be around even giving us coupons for meals and attractions they recommended.
We were celebrating our first anniversary and the management sent up a complimentary wine and cheese tray that surprised us including a personalized card signed by the manager, a really nice touch, reflective of the care you receive at this hotel.
October 11, 2012
Rated 4 out of 5 by Christina61 Front Desk
The front desk staff at this hotel was excellent as well as those in housekeeping.
The front desk staff were always quick and efficient. And one gal have a great sense of humour and was a pleasure to deal with.
August 9, 2014
Rated 3 out of 5 by PaigeM Staycation at the Westin
The beds are great, I am considering purchasing one. The staff was attentive and really helpful. On a down note, the room is way too dusty. It makes you feel dirty. I had a deluxe room and expected a bit more.
August 9, 2014
Rated 4 out of 5 by Sunblader Superior views in North Tower and great bathroom
First time staying at this hotel and we were given an incredible room with a view of the Space Needle on a high floor thanks to Jason at the front desk. The bathroom has ben renovated and it was very clean and good size. The gym is in an old 1980's-style location with no windows (so 80s) but the hot tub made up for it in the domed pool area with cool little patio. The woman who checked us in couldn't have been nicer. Staff here make up for the older building. i would stay here for sure but ask for a north tower high floor north view if you can :)
August 7, 2012
Rated 4 out of 5 by hollyde Great for hotel for a powerful conference
I loved the "green" option for more than environmental reasons. In general, I prefer to not have my room serviced during multiple day stays. It was nice to never be bothered yet it was easy to get additional toilet paper etc.
My only complaint is the Concierge seemed on break entirely too often the day I checked in. I ended up walking an extra couple miles due to a helpful employee who did not know the city. Later in the stay the Concierge was always there. How about a back-up Concierge?
Oh, a female manager was non-chalet at 5:30 p.m. when we could not get dinner recommendations - we went entirely via a Google search. Why is a Concierge taking their "lunch break" (what mgr said) during prime dinner recommendation time. This was on Mon Mar 24.
March 29, 2014
Rated 1 out of 5 by Haveadog Not pet friendly
The Westin Seattle says it takes pets. It shouldn't. We traveled with our 22 pound blind puggle and got a call at 1 PM our second day there that basically implied we needed to get back to the hotel and pack up to move rooms in about ten minutes or we'd find our luggage and dog on the street.
I understand that dogs make noise. I've heard them bark in hotels at night and it's not fun. But 1 PM?? Perhaps a staff member should have checked to see if the "barking" was so loud that it was ruining whatever someone was doing at 1 PM during the week when almost everyone in the hotel was there for a conference that was currently runnning.
Long story short, if you have a pet, avoid this place.
Also, the front desk staff are almost all uniformly rude.
January 28, 2014
Rated 1 out of 5 by December1212 Terrible choice for a Celebration or Special event
We chose the Westin for a very special celebration..Our wedding night and my wife's birthday. What a mistake, They went out of their way to make us feel like we were no big deal at all. Our reservation was wrong and we were left on our own from the very first moment. While the view from the fortieth floor was spectacular, every other aspect was less than remarkable. We stood outside our room for twenty minutes waiting for someone to bring us a keycard that would work. Then we were left to fumble around in the dark looking for light switches. Westin must pay their people well, they don't need tips apparently. Cannot rate pool,spa,fitness center, etc. Were not shown or told where they were. The broken elevator roped off and shrouded with tarps was unnerving...and gave the floor a dumpy appearance. The elevators themselves were shabby and worn and though rapid, very rickety. Room decor was dark and dismal not bright as pictured on website.
December 19, 2012
Rated 5 out of 5 by Charlie27 The Westin is a first class service hotel
I experienced a well managed, very professional staff and team here at the Westin Seattle. Everyone was well prepared and very accommodating with every request or question I had during my stay.
The rooms were very clean, with a modern feel, very comfortable and impeccably kept.
The beds were also heavenly, allowing great quality sleep every night .
I will definitely return for my next stay in Seattle.
July 20, 2014
Rated 5 out of 5 by Jack1917 Thank you
Thank you for have me stay at Westin, it was a nice experience. All of the staff I met was professional and also the location of this hotel is strategis. The food is great too. Only one thing that I got the room with back view, so never see the window since then :).
August 4, 2014
Rated 4 out of 5 by Renno Exceptional People/ Bad Room Service Food
All the Staff we interacted with were exceptionally Friendly, Professional, and Helpful. Great Location, Views.
The Room Service staff was also great, the Room Service Food was the worse, inedible, Really. They obviously do not have a decent Chef on staff. On a busy Saturday Night the kitchen was putting out soggy stinky calamari, the vegetable fried rice was a JOKE, TERRIBLE. The few selections lacked any kind of originality or fresh ingredients. Go down the street to the Dahlia Lounge ,Palace Kitchen or Serious Pie for edible & great food.
December 18, 2011
Rated 3 out of 5 by Michelle Great location.
I stayed at this hotel two weekend in a row. First weekend, i stayed two nights. First night the housekeeping clean the room but said still waiting for the towels. I thought they would bring it back later in the day. They did not. Had to call down. The second weekend, I took a shower after my daughter and realized she used up the only towel in the bathroom. I can't believe they only put one towel in a two bed guest room. I guess they are really low on towel inventory. Overall, it was a great location and great front desk service at check-in.
March 25, 2013
Rated 5 out of 5 by Summerville14 Great and comfortable stay!
I really enjoyed my stay.
August 13, 2014
Rated 2 out of 5 by JLLDave Should be Guest policy, not Pet friendly policy
I've stayed at the Westin Seattle over 100 times in the past 10 years. This last stay was highlighted by barking dogs IN THE ROOM NEXT DOOR. No guest was in the room at 10:15PM. YOU are not a Motel 8, stop accepting PETS!!
August 6, 2014
Rated 2 out of 5 by Shannon Sorry but dirty room and loud hallway
My room was not cleaned well. The bathroom vent had a thick layer of dust on it. I tested a spot and very easily wiped off. Mold on back of tub faucet. Light switch plate in bathroom is pulled away from wall. Main westin Seattle book was chewed up in corner from a dog. Large stain on lampshade between bed. The hallway is VERY poorly insulated for sound. My family was awakened throughout the night from loud talking in the hallway. Finally at 3am Went to use the phone but it was dead, discovered in the morning it was unplugged. So overall not close to a four star hotel. No attention to detail in the housecleaning and maintenance departments and loud poorly insulated rooms for sound from hallway.
That being said it is in a great downtown location.
March 18, 2013
Rated 4 out of 5 by toomanyfeet Great place to stay in Seattle
We enjoyed this hotel very much, but had some issues with the wireless access that were never really resolved with the staff. We were also charged for wireless on days promised to be free based on conference we attended.
August 6, 2014
Rated 5 out of 5 by Barrik Brilliantly Managed, A Luxury Property
The Westin Seattle has it all - style, grace, views, features/ amenities, and the most professional and knowledgeable staff in the hospitality industry today. The front of the house runs with brilliant precision - as a frequent traveler for business and leisure one couldn't wish for more. The property is clearly well managed and schooled in the highest arts of hospitality. Make this your destination of choice in Seattle: relax and enjoy the sights, great food, and arts this city has to offer... or just get to business with more elan!
March 27, 2014
Rated 3 out of 5 by RandK14223 Not what we expected
For a Westin Hotel, this was a disappointment. While the location in downtown Seattle was terrific, the facility seemed a bit rundown and overwhelmed by large conventions and cruise ship groups who were staying there. Our room was uncomfortably warm thanks to getting sun all day; a note left for housekeeping to please keep drapes drawn went unheeded so we returned each day to a warm room, and a request (actually 2 calls required) to the front desk to have the a/c checked got a response from the engineer who came that the temperatures were centrally set and couldn't be lowered. Housekeeping did provide a fan but the room remained uncomfortable. There was also an issue with having the room made up; our reservation was mistakenly labeled as not wanting bed made/clean towels and it took 3 days of the stay, with phone calls to housekeeping every day, to get that cleared up
July 16, 2014
Rated 5 out of 5 by Hershey2015 SSIB Conference
We stayed here for a conference last week. Everything from the facilities to the food to staff was excellent. Every request was taken of quickly and with a smile. Highly recommend this hotel.
August 7, 2014
Rated 3 out of 5 by Hammy3 Very Central
The Westin Seattle is located in DT Seattle. Very central location close to shops and restaurants. Room was pretty good but walls were pretty thin. You could hear muffled conversations very easily. But overall, still a good place to stay.
August 5, 2014
Rated 2 out of 5 by jh4good Great location - not-so-great hotel
We had traveled from north Vancouver Island that day and were looking forward to checking into the Westin, showering, and experiencing Seattle and the "heavenly bed". After a long check-in experience, we settled for a room with two double beds and a view (because they said they were "sold out" of king beds). When we got to our room, my heart sunk as I entered, because the room was hot and dirty - like someone else was living there, and the phone didn't work. I went out to the hall and called for help... and waited... 20 minutes later, I called again, and asked to be connected to the front desk. Finally someone in charge attended to our needs, and got us (miraculously) into a room on the same floor with a king bed (I thought they were sold out!!!) Anyway, no concierge lounge and very expensive parking ($41.00/day!), but after much ado, a great room. Never had this happen at a Westin.
July 18, 2014
Rated 5 out of 5 by Muni Very pleased
We were very comfortable with our stay at
Your hotel. The two ladies at the Concierge
Desk were very helpful, and it was thanks to
Judy and Louise that we got reservations at the Space needle restaurant, and they also
Guided us re. Transportation and other
Sightseeing places. Very professional.
Please convey our thanks to them. We loved
Seattle and hope to be back soon.
Your front desk check in were also very nice.
July 15, 2014
Rated 5 out of 5 by bert2014 good hotel
enjoyed stay especially after arriving 7 hours late on train from Chicago. Welcome by all concerned reassuring.
SPG recognition not a problem as only joined on arrival at hotel.
August 7, 2014
Rated 4 out of 5 by sam9999 good experience
The only thing lacking was hot water in the morning.
August 11, 2014
Rated 5 out of 5 by ebp1234 Overall great hotel and location
Overall, the Westin Seattle was a great place to stay. The hotel was very clean and comfortable. It was close to everything we wanted to see. The lobby bar had wonderful staff that were always willing to recommend local spots to eat. Only 2 issues occured during our stay. The first problem was that the free internet promised by priceline was not listed on our reservation. When we called the front desk, we were told it was not included in the reservation. When we actually went down to speak with the staff, the issue was corrected. The other issue was with the in-room movie. The picture quality was fine, but the sound had a terrible humming noise the entire movie. I did not mention this to the staff. Overall the hotel was great and I would stay again.
September 14, 2012
Rated 4 out of 5 Good place stay in Seattle
Nice, comfortable room with a great location in downtown Seattle.
August 10, 2014
Rated 4 out of 5 by BLP3 Westin
We stayed from July 1 - July 4 and overall had a good experience. Price was fair esp on short notice and we were placed on the west side w/ a great view of Puget Sound. The companion room for our adult children was given a discounted rate that we were not aware of until we arrived to verify our check in. It was not cited on the phone. Help at the desk was TOP NOTCH
The rooftop pool was OK, a lot of kids splashing and yelling at one visit.
July 7, 2014
Rated 5 out of 5 by Sall Front desk
I wanted to compliment one of your front desk representatives. His name is Trevor and he was extremely accommodating to us. My daughter's luggage failed to arrive with her flight and we were anxious and hopeful that it would be delivered to The Westin. We informed Trevor of the situation. He was courteous and sensitive to our concerns. When the bag was delivered to the hotel, he personally brought it to our room. Trevor is an exceptional representative of The Westin and I hope he will be commended for how he dealt with our situation.
March 7, 2013
Rated 4 out of 5 by Geonliz Quiet and restful
Room was great, and bed was exceptionally comfortable. On ly negative was that there was not a hair dryer to be found, and i did not discover until too late to request one.
August 6, 2014