Rated 5 out of 5 by Lenne Excellent location
Excellent location. Rooms exceptionally clean and amenities galore. Pool and fitness above expectations. Staff very courteous and helpful although confirmed reservation was wrong at check in, adjusted but then somehow appeared again with length of stay confusion for all
parties. No in/out priveledges with self-parking.
October 7, 2013
Rated 4 out of 5 by ExperiencedConferencer Excellent location - free wifi would have been nice
Stayed at Ottawa West for 5 nights due to a conference. Staff were exceptional and room was clean. The conference rooms were very cold for the majority of the conference and having free wifi in-rooms would have been nice. In addition, upgrading ports in-rooms to support newest technology of iPods/iPhones/iPads is recommended.
June 6, 2013
Rated 5 out of 5 by Blackwood Gorgeous room
Upgraded to a great "junior" suite. Spacious, interesting design & decor. Except for valet, who made no attempt to assist with luggage, excellent service. Very smooth check-in, check-out. Excellent location, easy walk to the market, Parliament and shopping complex connected to the Westin. Very slow elevators (under repair).
March 6, 2013
Rated 4 out of 5 by Josie29 Winterlude Experience at the Westin
We stayed for one night night in a Starwood Premium Room. The room was clean; however the door was not easy to close. The pool was small and not heated (barely warm) and the hot tub was small. Staff members were polite and helpful. Great location to stay if you want to be downtown and within walking distance to attractions.
February 19, 2013
Rated 4 out of 5 by Spellbinding21 Excellent conference facility
This is an excellent place to hold a conference. The hotel staff are excellent, room are well appointed and with many of restaurants, pubs and shopping opportunities nearby, there is plenty for everyone to do. The Byward market is a 5 minute walk away. The Hill is close and the Canal makes a great place to walk.
October 9, 2013
Rated 3 out of 5 by Mini Overall experience
Took consistently 25 minutes to get car from valet 3 times call plenty of time ahead
Elevators were under repair and line ups and time delays were extreme
I asked the store in the lobby for change on 20 to tip staff she replied only if I buy something
on morning of check out one person was working the front desk
March 17, 2013
Rated 5 out of 5 by dcmens Wonderful Girl's Weekend
My best friend drove in from Montreal to meet me at the end of a business week where I had been staying at another hotel close by. We both have that "princess gene" so moving over to the Westin was really the only option. It was perfect! Even with the Arctic COLD and the elevator challenges. Thank you so much!
January 28, 2013
Rated 5 out of 5 by PortHope21 Best Concierge
The hotel was beautiful, our room had the best view of the canal and Parliament building. Every where we went in the hotel the staff are very kind and helpful. Thank you to Sam in reservations for the great room and the very best treatment by Andrew, the very helpful concierge, he made us feel so welcome.
September 10, 2013
Rated 5 out of 5 by Mardi72 Prefer floors with adults only
I loved everything about my stay in Ottawa and this hotel. I would however prefer to have the option of staying on a floor with no children. There were kids on the floor I stayed on and I could hear the shrieking as they ran past my door - I get that they're having a good time but I would rather not hear it.
July 9, 2012
Rated 4 out of 5 by WITS Always a pleasure to stay
Great property and enjoy every stay.
February 10, 2014
Rated 4 out of 5 by GeordieBG Westin Ottawa
Improved wi-fi appreciated as this was a persistent problem in the past. Initial room I was given 14th floor had a strong chemical smell and staff did accommodate a change.
January 20, 2014
Rated 3 out of 5 by Myself01 Not in 2013
Internet connection in your rooms is poor, very poor. I have had stronger signals and better connectivity in Afghanistan.
Also, leaving a couple of bottles of water in the rooms will not cost you more than a dollar, but it will be bring you up to the standards of hotels that charge a lot less.
October 19, 2013
Rated 5 out of 5 by fieldbus Excellent ambiance
I always stay at this hotel when I am in Ottawa. The rooms are consistently clean and comfortable. The staff are always friendly and helpful. I would like to have access to a club room as Westins in other countries generally have club rooms. It very convenient/quick to grab a coffee and a light breakfast.
April 16, 2013
Rated 4 out of 5 by MsLLM Nice hotel, could use more SPG
The handful of times I have stayed at this hotel have always been very pleasant. Rooms are cozy and spacious. Lobby is inviting. The only suggestion I have would be complimentary in-room wi-fi for SPG members, otherwise SPG is not that special beyond collecting points.
December 1, 2013
Rated 5 out of 5 by Cheri Over the top care
! have stayed at this Weston in the past and found everything to be quite adequate.
However, this time things were different. They have obviously embarked on a client total experience training program. The customer care was genuine and over the top - succeeding in having value exceed price. Well done.
August 30, 2012
Rated 3 out of 5 by Happy2BHome Disappointed
During a recent stay at the hotel, there were definitely some positives but there were also a number of detractors. The cleaning staff was excellent and pleasant as were the majority of staff in other areas of the hotel, doing their best to meet the needs of the individual. Unfortunately, the elevators were being upgraded which left a lot of people frustrated and I am sure that the elevator attendants heard way too much about it as one of them was quite unpleasat and sarcastic, The elevator wait time was in excess of 10 minutes at times. Additionally, the room temperature was hard to control, either being too warm or too cold; the beds were not of the standard and comfort that I would expect from a hotel of this caliber; even though the rates were quite significant, the hotel nickel and dimed the amenities - extra for internet, toll charges for local calls, and substantial pricing in the restaurant. So, while the staff was exceptional, the hotel itself was inferior to my expectations.
January 31, 2013
Rated 5 out of 5 by nff67 Home Sweet Home
Love my bed and pillows....isn't that what everyone always says. that's what I say when I stay at the Westin!
Take advantage of not having room service for an exchange of $5.00 Breakfast voucher or 500 points! Come on, do you really use clean towels at home with every shower! Hang them up and re-use!
March 11, 2013
Rated 5 out of 5 by Carl38 The best place to stay in Ottawa
This excellent facility is in the heart of the Ottawa downtown. Connected to an excellent shopping mall and within easy walking distance of the Market area and many fine restaurants. The in house dining is also excellent for those that prefer to dine in the Hotel. The Spa is extraordinary as well.
August 14, 2013
Rated 1 out of 5 by Kencdm HORRIBLE service
I'm not sure I've ever regretted a stay with a "branded" hotel as much as at the Ottawa Westin. I've never seen as poor example of "Luxury Brand" as here. Small, simple experiences like check in are painfully slow [2 desk clerks with long lines waiting - and no sign of managerial recognition that this is unacceptable]. We then waited longer for an elevator than the time required for check-in [everyone in the elevator commented on the fact that Westin should PAY customers for taking higher level rooms, rather than charge more, since the ride to higher levels was interminably slow], and then after we left for dinner, and returned HOURS later, we still had no baggage delivery. Everyone who spoke with us was very SORRY for such poor service, but none seemed aware or engaged with the concept of PREVENTING problems for customers. Adding insult to injury, the manager calls and awakens us the next morning to apologize for our experiences... This hotel is simply an embarrassment to the Westin brand.
June 7, 2013
Rated 5 out of 5 by vmijeb Great Place to visit
The room was fantastic with a panoramic view of the Ottawa River and Parliament. The workout room was as equipped as any gym I've seen. The service was fantastic across the board. I will definitely stay here the next time I am in Ottawa. The food was quite tasty and room service was very fast.
October 11, 2012
Rated 1 out of 5 by Tiredformeetings Noise
For some reason the noise really travels between rooms. The room above me toliet flushed every 8 seconds all night. I called the front desk 3 times but they were full and would not wake up the person staying in the room above me.They offered me ear plugs. The second night they had it fixed
February 22, 2013
Rated 4 out of 5 by BW01 Great hotel, elevators a nightmare
The rm, food and facility were excellent. The elevator system was a NIGHTMARE! and other guests has said it has been over a yr with the systems operating as they currently are! Such an amazing hotel in every other way, it is surprising more effort is being made to fix the elevators.
June 11, 2013
Rated 5 out of 5 by Mark0215 Nice hotel, great location
My entire experience here was good:
-Valet and Check-in
-Proximity to Canal and Parliament
Hotel is in great shape - appearrs to have been recently renovated. Better condition than some Westin properties I have visited.
July 26, 2013
Rated 4 out of 5 by Brentie Great hotel
The elevator situation really tarnished the entire experience for me. Waiting 25 minutes every time I had to use the elevator was extremely irritating, especially since the stairs can not be used to access the lobby or lower floors which completely negates their usefulness.
November 28, 2012
Rated 5 out of 5 by TetePrata In the heart of Ottawa
I stayed in this hotel using my Starwood points and I am very happy with my choice!
I was in a very comfortable room with wonderful views of the city and the Parliament building. The location is perfect. I really recommend this Westin hotel. The staff is also very friendly.
July 23, 2012
Rated 4 out of 5 by Jordie Nice Hotel
This is a nice upper end hotel. The rooms have great views, it is centrally located (a block and a half from the market), the rooms are comfortable, and it has all of the amenities you would expect from a Westin Hotel. It is also only 15 minutes from the airport.
October 7, 2013
Rated 5 out of 5 by Lainey44 Very impressed with updated room!
From the minute we parked the car, the staff were attentive to our every need. They assisted in carrying our luggage to the front lobby and we checked in immediately at the spg preferred guest counter. The staff all make you feel very special when staying at this hotel.
August 5, 2013
Rated 5 out of 5 by ET57 Wonderful stay
This hotel is located within walking distance to all major attractions in downtown Ottawa. It offers excellent service, it is clean and even though it is located on one of the busiest streets it is quiet. Beds are comfortable. Excellent value for the amenities it offers
December 23, 2012
Rated 4 out of 5 by Clue2 The hotel is in a great location
Our stay was comfortable and staff were accessible and helpful. The bed was incredibly comfortable. The location is within walking distance of many Ottawa sites. The only negative is the parking. Use valet parking when visiting this hotel it's worth the extra dollars.
September 2, 2012
Rated 5 out of 5 by BillandManon Examplary Customer Service
After notifying the reservation desk that we would be checking in very late (highway 417 closed because of an accident), we arrived at the hotel to find out that we had been upgraded to a deluxe king room for the duration of our stay. Very thoughtful and appreciated.
January 16, 2013