Rated 3 out of 5 by jasonmon A few glitches but ok stay
We have stayed here before and enjoyed it so we were expecting nothing less than a great stay. The only real problems we had was when I left my car for valet parking only to find out 2.5 hours later my car was still parked out front with the keys in the ignition. Luckly, no one decide to take off with the car. Next, the a/c was broke and they did send some up to fix it but it was a hot and humid day. Other than those 2 things, our stay was plesant.
August 8, 2012
Rated 4 out of 5 by Greg13 July 4th Week Stay
Overall, staff was excellent in providing service and meeting our needs (one exception is maid service not coming on our third and final day - and it took three phone calls to get fresh towels, coffee, etc.). All staff members very friendly and helpful, and the crew that worked the Fourth of July activities worked extremely hard all day and kept friendly/helpful attitudes. The hotel is beautiful and very nice, but overall, hotel pool is not large enough for size of the hotel, especially during full conditions - very crowded conditions on July 4th. Also, July 4th oyster roast and barbecue was a great idea that wasn't well executed. Oysters were not washed nor cooked properly -- at $18 per bucket, I would've expected more. Overall, food at pool is very good, but expensive. This was our second time visiting and we will likely go back again.
July 7, 2013
Rated 2 out of 5 by JHB2014 JB
Not very good. Pool was closed half the time. Had to hunt someone down to open parking deck. $24 for eggs grits and bacon.
July 14, 2014
Rated 4 out of 5 by Bigdaddy1127t Beautiful
The hotel was great loved the view right on the river. The only problem was the slow drain in the tub.
July 14, 2014
Rated 5 out of 5 by DTravelMan Fun Friends and Savannah Westin
We had an awesome stay at the Weston Resort Savannah Georgia. Great Hotel, Great friends equaled fantastic Fourth of July. The Resort and especially the staff were great.
July 8, 2014
Rated 3 out of 5 by guest1304 disapointed
i was expecting something great - the promised bathrobe did not exist, the starbucks closed mid day, the gift shop didnt have much in the way of snacks, room service - the best i can say is the food arrived as promised, the people bringing it were nice - the food was not good, premade pizza? no fork with my eggs for breakfast?
the electric outlets did not hold the iron plug - no outlets by the bed for cell phones
i just expected more there
February 6, 2013
Rated 5 out of 5 by mike6945676794 title
Staff were extremely helpful and responsive
July 16, 2014
Rated 2 out of 5 by heidien73 Average facility, poor service
We stayed at the Westin Savannah for a conference. The facility seemed understaffed in most areas. Valet was too busy to justify, the lounges were not only understaffed but wait staff would not assist you if your tab was started at the bar. Housekeeping was the worst we had ever experienced - our room wasn't touched the first day, only one soap and conditioner on arrivial, we had to snag a roll of toilet paper and kleenix from the cart as they were not replaced after housekeeping had "attended" to our room, and the bedding was literally thrown up on the bed, the bottom sheet didn't even cover the mattress!
The facility is decent, especially for conferences, though nothing spectacular. Having to take the ferry across the river to do anything was a bit inconvenient, but not a deal breaker. Because of the "unkept" housekeeping I would not recommend.
September 19, 2013
Rated 5 out of 5 by Carhartt Always a pleasure
The Westin Savannah Harbor Golf Resort & Spa is always a please each time I visit.
1. Staff recognizes and upgrades platinums
2. Staff is always courteous
3. Rooms are clean and well maintained
4. Super high speed, lightning fast internet
5. Top notch gym facility
6. Excellent food on site
7. Close to all the action in Savannah but seperated by a river (a free ferry shuttle zips you right over to River Street).
Negatives - NONE
March 20, 2013
Rated 5 out of 5 by Lauren25 Westin Savannah
Great Experience. We loved how the water taxi took you right from the hotel to Market Street. Our room was ready by 11:30 and front staff was very friendly.
July 8, 2014
Rated 4 out of 5 by HOMES GREAT PLACE TO GO
HAD A GREAT TIME. LOST OF THING TO DO, CLOSE TO RIVER ST. ALL THE SHOPS AND DOWN TOWN SAVANNAH. GREAT GOLF AND POOL AND SPA. GREAT PLACE FOR THE WHOLE FAMILY . WILL BE BACK!!
July 7, 2014
Rated 2 out of 5 by GreyDawn33 " Extreme Disappointment "
I booked this hotel for the dining room service that was offered on Christmas Day and left because of the dining experience
there. The cleanliness of the rooms was
fair. The noise level of the other guest was
extremely high. The amenities were disappointing. I feel that this was a waste of
money. I left a day early and lost money because the room service and food was so bad. " Resort" should be used loosely when describing this hotel.
December 26, 2013
Rated 5 out of 5 by MrsBGreg Anniversary Weekend
Beautiful hotel, warm and welcoming staff. Everyone we came across welcomed us and made sure our stay was comfortable. This hotel and staff made our stay a 'home away from home'. Excellent views, and convenient transportation to River St. and other Savannah attractions. We look forward to coming back to Savannah and staying here again! An A+ to the Westin Savannah Riverfront staff and management!! You really exceeded our expectations!
March 25, 2013
Rated 5 out of 5 by Ruthann250 Great staff
The hotel is very good, but what made our stay excellent were the wonderful staff. We loved the SPG floor, it was quite and the view from the balcony was very pretty.
The short trip across the river to downtown can take a bit more time than you might always like. But the up side is that the hotel is likely quieter and less subject to craziness at peak times of the year because of this distance from the bars and other venues.
March 4, 2014
Rated 5 out of 5 by DK42 This hotel is a fun place to stay
The Westin Savannah is an excellent facility. Outdoor and pool areas are relaxing and beautifully landscaped. Rooms are quite comfortable. Food is very good; additional restaurants would be a plus. Staff is very accommodating. I would definitley stay there again. The location, across the river from Savannah, provides the best of both worlds for vacation with a relaxing restful location with plenty of sighseeing options minutes away.
October 29, 2012
Rated 3 out of 5 by kaylie Unorganized
First of all,we had reservations for 5:30 on Nov.22 in Aqua Star,they didn't open until 6:00,we had to leave & come back.The service was very slow,no one was organized,alot of people just walking around & the food was ok.The brunch was alot better,last yr.The 10th Fl.was full of kids & noisey.Had they asked us,how our stay was,when we checked out,I would of told them.There should be a website,where you,can complain or a real person.
November 25, 2012
Rated 5 out of 5 by VMM1908 Excellent Customer Service!
I would strongly recommend The Westin if you appreciate a beautiful facility and outstanding customer service. Planning another visit in the near future.
July 7, 2014
Rated 5 out of 5 by BrittleFamily Forget the trendy places - Westin is here to STAY!
We have stayed at the Westin for years and seen renovations, upgrades, and improvements. The Westin is a consistently great property for Starwood. We appreciated the new decor and attention to detail. Service is among the best. Our son loves the amenities and was especially surprised by a special birthday card and treat delivery from the staff - truly the nicest gesture ever! Our family wouldn't choose any other hotel in Savannah!
November 16, 2012
Rated 4 out of 5 by Rolo50 Expected More
I was told upon check in I would receive a card to allow me to get 50% off food and drinks at the hotel, and I had to go back and ask for it. The bathroom sink was badly clogged and drained very slow which was both annoying and unsanitary .And to beat all I was charged a whopping 32% gratuity at dinner after receiving very fair service Also Wi -fi stopped working and had to contact the front desk other than that my stay was fine.
August 26, 2013
Rated 5 out of 5 by FnKH 4th of July
Great location to explore the history of Savannah, excellent Concierge services and THE best location to watch fireworks from.
July 8, 2014
Rated 3 out of 5 by Bob1107 Beautiful hotel
I was disappointed in some aspects of the hotel. Our room was fine but our toilet worked but you had to hold the handle down to have it flush properly. The cushions on the chairs near the beach had mold on them.
I also think you should have a newsletter ie, things that are going on such as what movies playing outside, or that there were fireworks and where they would be.
Just a couple of things I thought you should be aware of.
September 16, 2013
Rated 1 out of 5 by southernbelle Don't stay over a holiday
The hotel is beautiful, but we were kept waiting for a room. Check in is advertised for 4 pm. We had to wait until 5:30 to check in because "rooms were not ready." At the Midnigt Sun restaurant/bar we were not able to get the drinks we wanted because they were "out of" certain ingredients. The evening buffet and Sunday brunch were wonderful. Pool was heated which was nice even when it was 40 degrees outside, but a little dirty.
January 3, 2013
Rated 3 out of 5 by Spawar Housekeeping
Housekeeping and facilities management had not done their jobs adequately prior to my arrival. there was a light bulb out in the bathroom; tv remote control did not work; floor in bathroom had not been mopped; dirty wash cloth was hanging on the shower rod; shower appeared not to have been cleaned; and the towels were suspect...after multiple calls, all was fixed.
May 22, 2014
Rated 3 out of 5 by jeez the food for our banquets was excellent
The hostess in the resturant upstairs has horrible people skills. That is a HUGE NEGATIVE reflection on your resort.
July 8, 2014
Rated 4 out of 5 by Travel70 The bed is like sleeping on feathers
We had a good experience. I think it could of been better if the staff would have asked what the special occasion was. My husband had just returned from Afghanistan. The bathroom needed re painted and the tub was not properly cleaned. We order room service and my pancakes were hard and over cooked and bacon was burnt. Did not want to wait another 25min. to order another one. But the bed was fantastic .We slept like babies.
November 11, 2013
Rated 5 out of 5 by Sarah0906 EXCELLENT Vacation Spot!
I booked this hotel for my husband and my anniversary trip. I am SOOOO glad I chose this hotel! The minute we checked in, we were treated special! They upgraded us to a riverfront view and had champagne and chocolates waiting in our room! We also really loved the pool and pool facilities. We ordered food and it took longer than expected, so they gave us a cocktail for the inconvenience. The Westin made a customer for life!
May 28, 2013
Rated 3 out of 5 by NHCOJ Barking Dog?
Bath/ shower was not as clean as I would have liked. Stayed 3 nights. The last night there was a barking dog on my floor which lasted way too long. With what a room costs I should not have to worry about barking dogs or any other animals.
June 25, 2014
Rated 4 out of 5 by Stevesdfadsf Improvements needed
Real good hotel, but it needs new toilets. The existing toilets are the old, short toilets that don't flush very well. The toilets are "too short," they need the new upgraded toilets that are taller and that flush.
June 28, 2014
Rated 1 out of 5 by Liz50 Very disappointed
To be a 4 star hotel - we were extremely disappointed in the service . Were told when we checked in they would call when the room was ready - at 5:00 on Friday we called the front desk - it was ready then but they never called us to advise. If we had not called wonder when they would have called us. Upon getting home and receiving the final bill - we were charged 2.74 for a bottle of water that was on the desk- really ??
March 12, 2013
Rated 5 out of 5 by Nette247 4th of July
The place to be for 4th of July! We enjoyed the up close and personal fireworks, live band and beautiful pool area.
July 7, 2014