Rated 4 out of 5 by Phoenix108 Great location, need to review cigarette smoking
Located across the waterway, this location provides the best city view of Savannah - and water taxis run frequent enough that it is very convenient. The rooms matched the excellence Westin is known for, with one exception. The shower ventilation was allowing the odor from cigarette smoke to enter the room. I can't say whether it was from a lower floor or employees having a smoking area near the ventilation unit - what I do know is it nearly ruined my stay as I am highly sensitive to cigarette smoke.
November 16, 2012
Rated 3 out of 5 by 2874 2/10 - 2/13
For the price I was expecting more than I received. The hotel lobby and staff were wonderful. The room is the basis for most of the negative markings. The TV scrambled the entire visit. Over all the bathroom needs attention. Specifics were that the toilet didn't work correctly, the bathroom was lacking water pressure and I would have preferred a less modern shower head, and caulking needs to be redone. The bed was very comfortable and the view of the river was very nice.
February 17, 2014
Rated 5 out of 5 by knowsvalue Couldn't ask for more
On the day of arrival, we arrived before check-in time and the hotel let us up to our room early. This gave us more time to settle in, try the excellent buffet brunch and the pool. Forgot my swimsuit, but the hotel boutique sold a nice selection. Tried the golf range, and bought a nice shirt there too. We came for a wedding in downtown Savannah. Going to/from the island hotel to Savannah is hassle-free with the free "DOT" ferry, and we were on time for the wedding with plenty of time to spare.
May 31, 2012
Rated 2 out of 5 by Guest92013 Hotel needs cleaning and extra maintenance perofrmed
Cleaning Staff needs to pay attention to details. Hallways were dirty and needed vacuuming badly. There were a lot Fruit flies or some small insect flying around the back of the bar area at the Midnight Sun Lounge in the lobby area. There was a beer tap that has been out of service for about 3 weeks now. I probable would not recommend The Westin Savannah Harbor Golf Resort & Spa at this time. The GM or Asst. GM need to walk the hotel and check behind the cleaning staff. Vacuum the Hallways.
September 6, 2013
Rated 4 out of 5 by tertiarydog Good meeting hotel
Everyone was very nice; the food was pretty good, but the rooms were pretty worn out and not well cleaned. The towels were ratty - you know like when the towel is so old that it shreds and is see-through and falling apart. There were blood stains on the skirting of the bed and there were tears in the sheets, skirting and pillows. It wasn't that great. The desk was dirty and there wasn't even a remote control for the TV. I called about all these things and Sandra came and visited and was really nice and said she would take care of it - and the rest of the week went by and I was too busy to ask again. So I slept in the other bed without the blood stains and made my own bed the rest of the week. Again, for the most part it was good, but just a moderately lazy cleaning staff and very old linens (yuck).
February 23, 2013
Rated 5 out of 5 by TheNewYorker A Fabulous Resort!
My wife and I stayed at this Westin resort. All I can say is, its a fabulous resort! Being a SPG Gold member, we have stayed at alot of the Starwood resorts, this is one of the best. Everything about it was wonderful-the staff, the resort, the amenities, the design. We especially loved the location, which is away from the hustle/bustle of Savannah, but easily accessible by a fun ferry boat ride away. My only regret was not being able to spend more time there. We definitely will be back.
July 5, 2012
Rated 4 out of 5 by Hornets50 Awesome Location!
The location was great and the hotel was awesome. Loved the décor and the ambience. I only wished our room would not had been given away after making a reservation over a month ago. The room we were given had a small sink and it drained rather slowly. Also, we should have been told upfront that gratuity would be added to our bill if we used the 50% off discount card (not a savings). We were charged 32% gratuity on a meal for two people. What in the world!!!! Charged 18% gratuity in the lounge (no problem, that's fair#, and 21% gratuity on room service #still not bad). After it was all said and done, it was a great place to celebrate my boyfriend's 50th birthday. We look forward to going back, but we won't eat at the restaurant in the future, and we will inspect the room before we unpack and settle in.
August 27, 2013
Rated 5 out of 5 by Ron77 Excellant Choice in Savannah
We got a good deal through Travelzoo and decided to spend a night in Savannah at this hotel. It was wonderful. The view across the river to Savannah was priceless and the room was first class. They have a Starbucks in the lobby and nice lounge. The only cons were their parking spaces in the outdoor lot are about as narrow as you can get. They also charge a daily resort fee each day to cover internet access, parking, pool, fitness center, etc. which are usually gratis at other places.
December 25, 2012
Rated 4 out of 5 by Natasha77 Met our needs
We were in town for the holidays and didn't want to stay at our in-laws/parents. They had other guests from out of town, so we didn't want to overcrowd. This hotel was right on the money. Staff was outstanding. Service was excellent. The only complaints that we had was cleanliness of the bathroom (corners were dirty, foreign hair) and not all cable stations were receptive. The checkout process could have been better as well. These are not deal-breakers. We will stay again.
December 28, 2013
Rated 2 out of 5 by WORLDARCHITECT Platinum member guest experience???
As a platinum member, 103 nights at Starwood properties this year, i was disappointed in not being upgraded and put in a standard room.
Additionally, food and service at Aqua Restaraunt, was not memorable. There where only two other people in bar area and i would have to go top the bar for service. (Bartender responsible for serving my area). Food was mediocre. One highlight was a server not in my area, made sure i got bread, etc.
Most disappointing stay at a Starwood property.
September 30, 2013
Rated 4 out of 5 by BJp1983 Quick Visit to Sav
Overall experience was very good. Only thing is I reserved a river river room and was given a golf course view. Thought the rate would be lowered or given a drink or breakfast for the change but did not receive anything. Ferry was perfect and looking forward to visiting again.
April 17, 2014
Rated 5 out of 5 by VitoVino Great except pet fee
The hotel is exceptional,great service especially at Midnight Sun lounge. I have one negative comment and it's the 100 dollar pet charge,which also is subject to 2 different local taxes,bringing the total to 113.00 dollars. The hotel doesn't provide you with anything for the dog. I have stayed at 5 star hotels where the pet fee is only 25 dollars. Also my previous night 's stay was at a Sheraton in Alexandria Va ,a Starwood property and the charge was only 25.00
January 19, 2014
Rated 5 out of 5 by Ruthann250 Great staff
The hotel is very good, but what made our stay excellent were the wonderful staff. We loved the SPG floor, it was quite and the view from the balcony was very pretty.
The short trip across the river to downtown can take a bit more time than you might always like. But the up side is that the hotel is likely quieter and less subject to craziness at peak times of the year because of this distance from the bars and other venues.
March 4, 2014
Rated 5 out of 5 by 1Red Green Choice Program
Overall, an outstanding resort. We appreciated all of the Green Choice initiatives. However, we did not like the fact that when opting to participate in the Green Choice program we received no housekeeping services whatsoever....thus the trash accumulated, toilet paper & shampoo ran out, dirty dishes not picked up, etc. I certainly am glad to use the same towels and sheets for several days to save water/electricity, etc., but basic housekeeping services would have been nice.
July 31, 2013
Rated 2 out of 5 by tickedoff hotel un prepared for bookings
i reserved 12 rooms in Oct 2012 for 4/ 11- 4/14. four nights. The last week of March the hotel call and ask if we were going to need all 12 roms. After reviewing our needs. we told the general manager we could give up 5 rooms but we needed 7 for sure at that time we gave the names of guest for each room and type of room needed. we ask for a total so we could bring a check for the rooms. We were given a total. We arrived Wednesday evening to be told there were no rooms .
May 1, 2013
Rated 2 out of 5 by HungryRm2 Poor Service in Restaraunt
The restaurant ruins the experience. Multiple diners complained. I saw one guest ask if he could get the food from the kitchen himself. To bad the rest of the resort is very nice!
April 22, 2014
Rated 5 out of 5 by Jimmy78 Great Hotel
Someone should explain your room rate policy to me.I booked the room at a $209 rate and while confirming my reservation while in route to the hotel was quoted a rate of $159 and when I checked in and asked for that rate was told it was not available but could have a rate of $183.I took that rate with no explanation as to the reason for the multiple rates for the same room.Your explanation would be appreciated.
March 4, 2014
Rated 3 out of 5 by STEER Reservations in correct
I was playing in a Charity Golf Tournament and had called in March to book two rooms for two nights under the room block reserved by the Tournament Sponsor. I never checked the dates since I asked for the block which was Fri and Sat night. I was incorrectly booked for Sat and Sun night, which everyone was leaving Sun after the tournament. I was told by the manager that it was my fault for not confirming correctly. I felt she did not care about my situation at all.
August 1, 2013
Rated 4 out of 5 by 1R9B3G7 Guests need advance warning about your pre stay debit card approval policy
I was not warned that the hotel would get pre stay credit card approval for an amount greater than my final bill. Over $200 more than my final bill was debited from my account without my knowledge. As a result this amount now appears on my bank statement as "pending" and is not available to me to meet my other expenses. It seems that after my complaint to the hotel my bank will be notified "in three days" that the extra amount will not be needed.
Not good enough.
February 6, 2013
Rated 3 out of 5 by Danny2388 Confirm what you ask for
I reserved my room 3 months in advance to that I could get a specific room. When I arrived, I was told that I would not get the room that I requested. I was given an inferior room. Very displeasing.
Reserved a room on one of the upper floors facing the river.
I was with a group. I was told the reserved rooms were not on the river side. I told them that didn't matter, I would pay the difference but I wanted a room on the river side.
I was given a room with two regular beds.
At check in, I was told that I could wait on a room with a king bed but it would probably be on a lower floor. Or I could go ahead and get an upper floor which is what I wanted but I would not get a king bed.
Again, I ended up with a room with two regular size beds.
When you reserve a room 3 months in advance and you tell someone that you will pay the difference and that you want a certain room, you should receive what you requested and thought you had reserved!
March 26, 2014
Rated 3 out of 5 by RTPNOTHAPPY Not a Great Trip
The property is average when compared to other resorts I have visited, I always felt like I was at a hotel vs a resort. The room was small, the balcony was small, the bathroom was small and was not special at all.
My guest had bad service in the restaurant and also had a bad experience with room service. The gym and spa not being attached to the main property was also a disappointment. There were issues with the internet connectivity all weekend on a weekend that rained for 3 of the 4 days I was there. This put us in the small room a little more than we wanted to be and having access to the internet would have been a plus but I had to make several calls to the front desk and to the technical support team. I requested to not use the maid service during my stay and did not receive my vouchers, when we called the front desk
we were questioned over and over again as if we had stolen something, It was simple we didn't get out vouchers, the staff told us they had to check with the maid service to confirm, then called back and said we could come to the front desk to get our vouchers. Is this a full service resort?
I simply expected more of the property, I can deal with that but the service was not what is expected in any hotel or resort.
April 27, 2014
Rated 3 out of 5 by Sandra42 This hotel is in a great location, but has a few drawbacks
The location and hotel ammenities are exceptional except for just a few issues. We had a room on the 7th floor that had an adjoining door to the next room. We could hear EVERYTHING from the next room as if there were no wall there at all. There was no continental complimentary breakfast as in other upscale hotels. I just don't see paying $15 for breakfast. Besides these few issues, our stay was great and nice to be able to shuttle to River Street versus driving.
August 1, 2012
Rated 5 out of 5 by TN8SHUS The WOW factor!
I had always seen the hotel from River Street, but had not considered it before. I was overwhelmed with staff, service, location, price, view, amenities and overwhelming "how can I help" attitude. I have stayed in other Westin's that i did not feel I was treated so well. This measured up to a Ritz like treatment. I will only stay here when in Savannah going forward. The ferry ride across the river was so convenient, once we parked the car we never used it again.
August 15, 2012
Rated 3 out of 5 by frankbama Westin going to the dogs
My family love the location for the 4th fireworks BUT stepping into an elevator and standing in dog urine was not pleasant. Then walking the grounds and dodging the dog droppings on the public lawns not a great activity. Poolside becareful if you leave the deck to use bathroom someone will move your belongings and state you left to bad. The day was a chore when you have to post afamily member to guard spot at all times.
Debatable at this time if we will return.
July 6, 2013
Rated 3 out of 5 by Mikey Not up to par for Starwood experience
Stayed in February and were excited about returning, but our bathroom toilet had not been cleaned (blood under the seat) and although housekeeping came when we called, we felt disturbed and uncomfortable to say the least! Never experienced this low standard of cleanliness in any hotel before.
We had paid more on cash and points than our original Sunday booking but were offered only a "standard apology" upon check out.
Not staying here again - still creeped out!
April 3, 2013
Rated 2 out of 5 by Mitch22 Not my style
The view was nice. The cleanliness was fine. I did not like the lighting in the bathroom. I understand energy saving, but I feel like you have gone overboard. I don't function well in dim light. The seat at the foot of the bed was certainly good for a bloody toe at 5:00 a.m. on my way to the dimly lit bathroom. I did not like the modern shower head. If it was functional, there would not be a hand-held wand that cleans up the disfunctional characteristics of the shower head. It seems that the environmental theme of the hotel went too far. My final complaint is the restaurant. The service was terrible, and the food was less than desirable. I ordered breakfast from the menu and was disappointed. I am an adult and would like to have been served an adult portion. It was more like a child's plate. I will not return to this hotel.
December 7, 2012
Rated 3 out of 5 by Verydisappointedgroom First and last Westin experience
We travel to Savannah 3-4 times a year. It has become a favorite place to get away. We had decided to spend our honeymoon here but knew we were in trouble when they failed to honor our reservation and rather than appologize and attempt to make up THEIR MISTAKE, the desk clerk simply "well you can take this room". A down graded room. The restraurant staff all appeared to uninterested it was a bad experience for the price. Many more complaints not enough space.
March 31, 2013
Rated 3 out of 5 by Mark76 Needs improvement
Was here for a Business conference. Tracking and getting packages was difficult and took along time. Room was not great and paper thin walls were a problem hearing the next door neighbor conversation and TV. Had to call security twice to get the TV lowered. Felt bad because I thought it was the neighbors being rude but I think it was just the thin walls. On a positive note the gals at the check in we're great and Merry at the concierge desk was top notch.
October 30, 2012
Rated 4 out of 5 by ExperiencedTraveler54 Good location and service
Good experience here as usual with two exceptions. This visit I saw a number of guests with dogs in the hotel. I was advised that dogs were only on the 4th and 5th floors, but they were on other floors as well. I am a dog owner too, but found this disconcerting. Some others guests were also happy with this. Due to a storm, guests stayed in the hotel but found that the restaurants on property could not manage the increased number of guests needing meals.
June 8, 2013
Rated 5 out of 5 by StephBroPres Brown-Preston Wedding
The service from the Westin Staff was amazing (includes valet, concierge, reception, bar etc) The whole experience was beyond what we could have expected or have hoped. My guests had an amazing time. We will definitely recommend your facility and return in the future!
April 8, 2014