Rated 5 out of 5 by 1Red Green Choice Program
Overall, an outstanding resort. We appreciated all of the Green Choice initiatives. However, we did not like the fact that when opting to participate in the Green Choice program we received no housekeeping services whatsoever....thus the trash accumulated, toilet paper & shampoo ran out, dirty dishes not picked up, etc. I certainly am glad to use the same towels and sheets for several days to save water/electricity, etc., but basic housekeeping services would have been nice.
July 31, 2013
Rated 2 out of 5 by tickedoff hotel un prepared for bookings
i reserved 12 rooms in Oct 2012 for 4/ 11- 4/14. four nights. The last week of March the hotel call and ask if we were going to need all 12 roms. After reviewing our needs. we told the general manager we could give up 5 rooms but we needed 7 for sure at that time we gave the names of guest for each room and type of room needed. we ask for a total so we could bring a check for the rooms. We were given a total. We arrived Wednesday evening to be told there were no rooms .
May 1, 2013
Rated 5 out of 5 by LadyRed21 Relaxing Hotel- minus checkout
Our stay in the hotel was great. The staff was more than accomodating from the time we pulled up to checkin till we left. The only thing that was not satisfactory was that we had paid and reserved for a later checkout ( 3pm). We even received confirmation of the late checkout both via email reservation and during checkin. However, the day we were supposed to checkout, we received a letter under the door that checkout was at 12. Good thing we checked it. We only had an hour to pack and leave and everything felt rushed. I did forget my charger. :/ It wasn't a relaxing checkout as I had hoped. Good thing we woke up early even though we had been out late the night before. When asked, the staff just said it was because of availability and they were booked full--- That the case, they should have notified me sooner than the day of about the new checkout time. Lesson -- in future, make sure to verify checkout information more than once before departure.
March 17, 2014
Rated 3 out of 5 by STEER Reservations in correct
I was playing in a Charity Golf Tournament and had called in March to book two rooms for two nights under the room block reserved by the Tournament Sponsor. I never checked the dates since I asked for the block which was Fri and Sat night. I was incorrectly booked for Sat and Sun night, which everyone was leaving Sun after the tournament. I was told by the manager that it was my fault for not confirming correctly. I felt she did not care about my situation at all.
August 1, 2013
Rated 4 out of 5 by 1R9B3G7 Guests need advance warning about your pre stay debit card approval policy
I was not warned that the hotel would get pre stay credit card approval for an amount greater than my final bill. Over $200 more than my final bill was debited from my account without my knowledge. As a result this amount now appears on my bank statement as "pending" and is not available to me to meet my other expenses. It seems that after my complaint to the hotel my bank will be notified "in three days" that the extra amount will not be needed.
Not good enough.
February 6, 2013
Rated 3 out of 5 by Sandra42 This hotel is in a great location, but has a few drawbacks
The location and hotel ammenities are exceptional except for just a few issues. We had a room on the 7th floor that had an adjoining door to the next room. We could hear EVERYTHING from the next room as if there were no wall there at all. There was no continental complimentary breakfast as in other upscale hotels. I just don't see paying $15 for breakfast. Besides these few issues, our stay was great and nice to be able to shuttle to River Street versus driving.
August 1, 2012
Rated 5 out of 5 by TN8SHUS The WOW factor!
I had always seen the hotel from River Street, but had not considered it before. I was overwhelmed with staff, service, location, price, view, amenities and overwhelming "how can I help" attitude. I have stayed in other Westin's that i did not feel I was treated so well. This measured up to a Ritz like treatment. I will only stay here when in Savannah going forward. The ferry ride across the river was so convenient, once we parked the car we never used it again.
August 15, 2012
Rated 3 out of 5 by frankbama Westin going to the dogs
My family love the location for the 4th fireworks BUT stepping into an elevator and standing in dog urine was not pleasant. Then walking the grounds and dodging the dog droppings on the public lawns not a great activity. Poolside becareful if you leave the deck to use bathroom someone will move your belongings and state you left to bad. The day was a chore when you have to post afamily member to guard spot at all times.
Debatable at this time if we will return.
July 6, 2013
Rated 3 out of 5 by Mikey Not up to par for Starwood experience
Stayed in February and were excited about returning, but our bathroom toilet had not been cleaned (blood under the seat) and although housekeeping came when we called, we felt disturbed and uncomfortable to say the least! Never experienced this low standard of cleanliness in any hotel before.
We had paid more on cash and points than our original Sunday booking but were offered only a "standard apology" upon check out.
Not staying here again - still creeped out!
April 3, 2013
Rated 2 out of 5 by Mitch22 Not my style
The view was nice. The cleanliness was fine. I did not like the lighting in the bathroom. I understand energy saving, but I feel like you have gone overboard. I don't function well in dim light. The seat at the foot of the bed was certainly good for a bloody toe at 5:00 a.m. on my way to the dimly lit bathroom. I did not like the modern shower head. If it was functional, there would not be a hand-held wand that cleans up the disfunctional characteristics of the shower head. It seems that the environmental theme of the hotel went too far. My final complaint is the restaurant. The service was terrible, and the food was less than desirable. I ordered breakfast from the menu and was disappointed. I am an adult and would like to have been served an adult portion. It was more like a child's plate. I will not return to this hotel.
December 7, 2012
Rated 3 out of 5 by Verydisappointedgroom First and last Westin experience
We travel to Savannah 3-4 times a year. It has become a favorite place to get away. We had decided to spend our honeymoon here but knew we were in trouble when they failed to honor our reservation and rather than appologize and attempt to make up THEIR MISTAKE, the desk clerk simply "well you can take this room". A down graded room. The restraurant staff all appeared to uninterested it was a bad experience for the price. Many more complaints not enough space.
March 31, 2013
Rated 5 out of 5 by Nick763 Customer Experience
Absolutely first rate staff completely focused on delivery of an exceptional customer experience. Loved our visit and have already recommended the Westin Savannah to family and friends. Savannah exceeded our expectations in virtually every way.
March 30, 2014
Rated 3 out of 5 by Mark76 Needs improvement
Was here for a Business conference. Tracking and getting packages was difficult and took along time. Room was not great and paper thin walls were a problem hearing the next door neighbor conversation and TV. Had to call security twice to get the TV lowered. Felt bad because I thought it was the neighbors being rude but I think it was just the thin walls. On a positive note the gals at the check in we're great and Merry at the concierge desk was top notch.
October 30, 2012
Rated 4 out of 5 by savannah2013 Beautiful views and amazing location. The ferry ride was always beautiful and always there.
I enjoyed my stay very much, however was given attitude when I stood in the starwood gold line when I checked in. They did however upgrade me to a water view room which was not expected and not asked for. I was not however given the late check-out of 4pm that was much need because my girlfriend got severly dehydrated from her massage the day before and slept all day on the day of our check-out. They did give us a 2pm check-out after I requested it again.
They also did not give me the usual 250pts or drink at the bar.
I left something in the room and when I tried to call the hotel while on the road I got no answer after calling several times over the course of the day. I finally got through and they directed me the loss prevention and they were able to lcate my lost item and are mailing to me at my expense. I was very thankful for that.
November 12, 2013
Rated 4 out of 5 by ExperiencedTraveler54 Good location and service
Good experience here as usual with two exceptions. This visit I saw a number of guests with dogs in the hotel. I was advised that dogs were only on the 4th and 5th floors, but they were on other floors as well. I am a dog owner too, but found this disconcerting. Some others guests were also happy with this. Due to a storm, guests stayed in the hotel but found that the restaurants on property could not manage the increased number of guests needing meals.
June 8, 2013
Rated 4 out of 5 by PTBJR The hotel has a great Location
Everything at the Hotel was superb.
The Golf Course was beautiful,but we
paid for 2 Days of the Golf Pkg. and
could only play 9 holes each day because the Mosquitos were so bad
we could not complete either round
of 18 holes that we paid for.we were not told @ the Hotel there was a problem.
The staff @ the Golf Course warned us when we arrived to play. On the second
day one of the Cart attendents gave us
his personal Bug Spray to use,but it did not help.
August 21, 2012
Rated 5 out of 5 by Cutenapinay12 AWESOME HOTEL
My husband and I chose Westin in Savannah, Ga to celebrate our 21st Anniversary. The lobby was very inviting, room was clean, service was excellent and to top it off the staff went above and beyond on making our event extra special. They sent us chocolate covered strawberries with champagne and we just felt very special and honored. It was such a pleasure to stay in a Hotel that cares about their customers and go above and beyond!!! Thank you so much!!!
December 12, 2012
Rated 3 out of 5 by Emma52 Transportation to City Market
The hotel a great water ferry to take you over to City Market.
The Golf Course at hotel has a great Spa.
April 8, 2014
Rated 4 out of 5 by MixedFeelings Confirmation Trouble
We were attending a meeting & had schedule changes. So we added a day in front & behind our initial booking dates. We discussed at check -in but still got checked out of our room each day & had to go back to desk & get new key daily.
Also ate at the restaurant twice & had the slowest service we've ever experienced. Would never eat there again.
The meeting food, facility, service was outstanding. Our room & view were wonderful. Service was exceptable.
April 17, 2012
Rated 2 out of 5 by GreyDawn33 " Extreme Disappointment "
I booked this hotel for the dining room service that was offered on Christmas Day and left because of the dining experience
there. The cleanliness of the rooms was
fair. The noise level of the other guest was
extremely high. The amenities were disappointing. I feel that this was a waste of
money. I left a day early and lost money because the room service and food was so bad. " Resort" should be used loosely when describing this hotel.
December 26, 2013
Rated 5 out of 5 by BSwank A breath of fresh air
We enjoyed the Westin at Savannah so much it made us forget we were there for business. The staff stayed on top of anything that came up: Kelly in the gift shop found a tie for my business meeting and the concierge found business supplies for my last minute presentation. All hands on deck made for smooth sailing and a successful business trip. The spa was a great way for us to reward ourselves afterword. I'll have to bring the clubs next time.
May 24, 2013
Rated 3 out of 5 by jasonmon A few glitches but ok stay
We have stayed here before and enjoyed it so we were expecting nothing less than a great stay. The only real problems we had was when I left my car for valet parking only to find out 2.5 hours later my car was still parked out front with the keys in the ignition. Luckly, no one decide to take off with the car. Next, the a/c was broke and they did send some up to fix it but it was a hot and humid day. Other than those 2 things, our stay was plesant.
August 8, 2012
Rated 4 out of 5 by Greg13 July 4th Week Stay
Overall, staff was excellent in providing service and meeting our needs (one exception is maid service not coming on our third and final day - and it took three phone calls to get fresh towels, coffee, etc.). All staff members very friendly and helpful, and the crew that worked the Fourth of July activities worked extremely hard all day and kept friendly/helpful attitudes. The hotel is beautiful and very nice, but overall, hotel pool is not large enough for size of the hotel, especially during full conditions - very crowded conditions on July 4th. Also, July 4th oyster roast and barbecue was a great idea that wasn't well executed. Oysters were not washed nor cooked properly -- at $18 per bucket, I would've expected more. Overall, food at pool is very good, but expensive. This was our second time visiting and we will likely go back again.
July 7, 2013
Rated 2 out of 5 by heidien73 Average facility, poor service
We stayed at the Westin Savannah for a conference. The facility seemed understaffed in most areas. Valet was too busy to justify, the lounges were not only understaffed but wait staff would not assist you if your tab was started at the bar. Housekeeping was the worst we had ever experienced - our room wasn't touched the first day, only one soap and conditioner on arrivial, we had to snag a roll of toilet paper and kleenix from the cart as they were not replaced after housekeeping had "attended" to our room, and the bedding was literally thrown up on the bed, the bottom sheet didn't even cover the mattress!
The facility is decent, especially for conferences, though nothing spectacular. Having to take the ferry across the river to do anything was a bit inconvenient, but not a deal breaker. Because of the "unkept" housekeeping I would not recommend.
September 19, 2013
Rated 3 out of 5 by guest1304 disapointed
i was expecting something great - the promised bathrobe did not exist, the starbucks closed mid day, the gift shop didnt have much in the way of snacks, room service - the best i can say is the food arrived as promised, the people bringing it were nice - the food was not good, premade pizza? no fork with my eggs for breakfast?
the electric outlets did not hold the iron plug - no outlets by the bed for cell phones
i just expected more there
February 6, 2013
Rated 5 out of 5 by Carhartt Always a pleasure
The Westin Savannah Harbor Golf Resort & Spa is always a please each time I visit.
1. Staff recognizes and upgrades platinums
2. Staff is always courteous
3. Rooms are clean and well maintained
4. Super high speed, lightning fast internet
5. Top notch gym facility
6. Excellent food on site
7. Close to all the action in Savannah but seperated by a river (a free ferry shuttle zips you right over to River Street).
Negatives - NONE
March 20, 2013
Rated 5 out of 5 by Kaycb Wonderful stay
Enjoyed room, food , decor
and great service
April 7, 2014
Rated 5 out of 5 by Irishonceannually Westin Savannah St. Patrick's 2014
Thoroughly enjoyable stay. Special mention of Server David in the Midnight Sun lounge.
This guy gets CUSTOMER SERVICE!
Food in the Aqua restaurant was okay, but not special....but service throughout the hotel was Top Drawer both nights of our visit.
March 19, 2014
Rated 3 out of 5 by Sammie1 Front desk VERY accommadating.
We noticed several areas that needed to be paid attention too. Example...shower curtain rings all unattached, small refrig was dirty and looked like it had been beaten up, spa shower had broken tile, no light in the closet,cigarette butts and garbage in parking area. We were very pleased with the people working there and the food was good. The Westin just needs to pay attention to detail.
February 3, 2014
Rated 5 out of 5 by MrsBGreg Anniversary Weekend
Beautiful hotel, warm and welcoming staff. Everyone we came across welcomed us and made sure our stay was comfortable. This hotel and staff made our stay a 'home away from home'. Excellent views, and convenient transportation to River St. and other Savannah attractions. We look forward to coming back to Savannah and staying here again! An A+ to the Westin Savannah Riverfront staff and management!! You really exceeded our expectations!
March 25, 2013