Rated 5 out of 5 by bigmo Great Westin stay.
First I love Westin Hotels. I have never asked to change rooms I should have made and exception to the rule with Room # 814. The room is next to the Elevators and the Ice Machine. As you walk in the room the floor is not flat it has a slope to it. I dealt with it for 5 nights I should get and award for that.
August 27, 2012
Rated 3 out of 5 by Bonjour1 Not impressive at all!!
The staff was not friendly. No greeting upon arrival, Also, check-in process took a lot longer than usual or expected! The room was very stuffy, seemed moldy and damp, not very clean for this type of hotel! Sheets were not changed until we took the old sheets off the bed and tossed them to the floor, as a hint! every morning we were awakened by a knock on the door at 8 or 8:30 am, very early! Yes we didn't have a do-not-disturb sign on the door, but the newspaper was still in front of the door and the cleaning person should have recognized that!!!! We were tipping the cleaning crew, but after being awakened every morning, we stopped the tips! We even heard the knocks on other rooms near by every morning!
August 22, 2012
Rated 5 out of 5 by Brock Great Experience
We stay often and have enjoyed our many visits in the past. The staff is friendly and always accommodating. We ate at the hotel restaurant and Bethany ? (waitress) was very attentive. There was an issue with our in room safe and the maintenance guy quickly resolved the problem. I am sorry that I do not remember the gentlemen's name but I spoke with him long enough to know he was originally from Charleston SC. Harry??
We also used the fitness room and found it to be very beneficial. Staff provided us with appropriate ear phones for the workout machines.
August 21, 2012
Rated 5 out of 5 by GrandAuntie Lovely, comfy hotel
If you love comfortable beds with lots and lots of pillows, nice amenities and close proximity to great eateries, this is the hotel for you.
August 20, 2012
Rated 2 out of 5 by MaryYo1 GGrass1
The room smelled like cigarette smoke. The street down below was very noisy.
August 20, 2012
Rated 3 out of 5 by GreenvilleRes3 The hotel is beautiful and has a great location.
This hotel has a great location. However I expected better service and more attention to detail at this hotel. I came here on my Anniversary and was disappointed to the lack of attention to my request and no follow up when brought to their attenion.
August 14, 2012
Rated 5 out of 5 by Damian2 Features and Benefits
The rooms are very spacious and provide all the amenities needed for a very confortable stay. The location is exceptional and provides easy access to all of the Main St. shops and restaurants.
August 13, 2012
Rated 5 out of 5 by AB1813 Excellent Hotel
This hotel has all the classic amenities and old world charm you would expect. Service was outstanding. The hotel was so well located that I was able to walk to almost every point of interest in Downtown Greenville.
August 12, 2012
Rated 3 out of 5 by silas Repeat custmoer - rethinking
longtime customer of this hotel, so when we experienced problems on our last stay, we dismissed it as an aberration. Our stay last weekend was similarly lackluster, however. As such, we are rethinking our patronage and will not recommend to our friends.
We booked the Indulge package, which specifically includes sparkling wine and strawberries. These never materilialized. Then, we were startled awake at 10:30 pm by roomservice, who had apparently mixed us up with someone else. When we didn't answer the door immediately THEY LET THEMSELVES IN. Luckily we had the door catch in place, but it was still unsettling.
'Spoonbread' also has a rude and unattentive waffle cook. He actually argued with me about my order!
Overall, attention to detail is now completely missing from this hotel.
August 8, 2012
Rated 5 out of 5 by JeffA2012 Old world meets new world
Great hotel... beautiful early 1900's architecture... outstandng service from every functional area... great location in middle of Greenville historic district... Very Westin... wish there was a pool
August 8, 2012
Rated 5 out of 5 by Daniel61 Awsome
Great location,views, and service. In the middle of all the action in Downtown Greenville. Easy walking to EVERYthing
August 1, 2012
Rated 3 out of 5 by javagold This hotel seemed old and outdated
bathrooms were small. Ventilation was poor. Beds were great. Noise level was excellent. Rooms were big but had a lot of wasted space. closets were small. Storage (drawers) did not exist. Room smelled musty. Lighting was poor.
August 1, 2012
Rated 4 out of 5 by None104 Always love staying here
Excellent location for seeing Greenville. Only problem was the air conditioning; the room was too warm and we could not cool it. Had the same problem last year.
July 31, 2012
Rated 3 out of 5 by Jakeman Not worth the cost of the hotel
Other than location, the hotel offers very little for $199.00/night. As an SPG member I was disappointed. The hotle elevator system is one of the slowest I have ever experienced.
July 30, 2012
Rated 5 out of 5 by Mikeco Old school charm with modern ammenities
Loved the bed comfort and the shower. The coffee in the room was great. We would have enjoyed a mini fridge in the room.
We loved the farmers market in front of the hotel and the ability to walk everywhere.
July 28, 2012
Rated 3 out of 5 by SWatEP Bed switch
I booked this room for 2 special guests visiting me, and reserved a room with 2 double beds. We walked in the room to find a sitting area + 1 King bed. When I asked the front desk about it, they said, "we're full. there's a sofa bed in that room, so that counts as 2 doubles." I just couldn't believe it! If 2 doubles weren't available, I should have been told when making the reservation. I love the Westin, but this was a huge embarrassment for me and far below the standards I've come to expect from the hotel and its staff.
July 25, 2012
Rated 5 out of 5 by Lisa08 Great hotel
Excellent experience. The rooms were very clean and comfortable.
July 18, 2012
Rated 5 out of 5 by Beachbunny Great stay (again)
Came to Greenville for the Peace Theatre, this hotel is very convenient, great location, close to everything, nice old building, lovely rooms and EXCEPTIONAL staff in every department
July 4, 2012
Rated 4 out of 5 by jechho Charming hotel
Stayed here for one night on a road trip, The location in downtown Greenville cannot be beaten, and the hotel itself is charming and old-style.
The staff was wonderful and the platinum treatment great. Even had a small welcome letter with some snacks from the front office manager. That's the way to treat spg elites, well done!
The platinum continental breakfast was good and even included some hot items - also a big plus. I missed a few more healthy options, though. No whole grain/multi grain bread, toast or cereals was a drawback.
The big minus for us on this hotel, was the noise. Yes, we are light sleepers, but be aware that the windows in the rooms are old and not doubleglassed. If you stay in a room facing the main street you could eailyl hear traffic. We changed room to a wonderful suite facing the back, but here the generator/main airconditioning outside made a very loud and constantly humming noise. Note - this may not bother others, or even most people, but just be sure to bring your earplugs if you sleep lightly like us. I may suggest that the windows are replaced sometime soon, though.
Other minues? Well, the hotel is active on social media (twitter & facebook) but should prioritize adding an email address to their contact info on spg.com
All in all, five out of five in all aspects, except when it came to the noise issue.
July 3, 2012
Rated 5 out of 5 by Reic Great
Liked the place very much, hope to stay there again next year
July 1, 2012
Rated 5 out of 5 by Larry674 Staff Can't Say "No"
My wife and I stayed at hotel while attending a court hearing in Greenville. From the time we checked in, the hotel staff bent over backwards to make our stay comfortable. From upgrading our room to providing a compact refrigerator.
June 29, 2012
Rated 5 out of 5 by bluegrass This stay impressed us
I rank my stays based on quality and services received for costs paid. We were there overnight 9 PM to 7 AM. The staff greeted us wamly and accomodated the fact that we had 3 in our group for the platinum recognition brakfast. The decor is quite appealing. The beds were the usual BEST. Surpassed our expectations. The parking is only $6 and is convenient and not too crowded which is important if you have a nice car that you don't want dinged.
June 27, 2012
Rated 5 out of 5 by Brad1044 I would come back!
Having stayed at many hotels for business, I was extremely impressed with my stay at the Poinsett Westin. The manager, I believe her name is Dru, made us feel right at home and made a very stressful business week much better with outstanding service.
June 12, 2012
Rated 5 out of 5 by Brad1044 Best stay ever at a hotel while on a business trip.
I recently stayed at the Westin Poinsett for a week while I was in Greenville for an arbitration hearing. The arbitration involved a very complicated matter, with 14 bankers boxes of documents. We had many unforeseen needs with respect to the documents (including shipping, delivery to the arbitration site and copying of documents), and the hotel staff met every single need, sometimes volunteering to help as my partner and I stood at the front desk discussing what we should do to address issues that had come up. They made a stressful week seem like it was not so stressful. The helpfulness of the staff was unmatched by any other hotel I've stayed at - for business or pleasure - they went far beyond "above and beyond" and they were among the most genuinely friendly people I've ever encountered. I highly recommend this hotel to anyone, and I liked it so much that I intend to return sometime on a vacation.
June 12, 2012
Rated 5 out of 5 by AMH12 Wonderful place for wedding reception!
We hosted our daughter's wedding reception at the Westin Poinsett. The wedding party also stayed at the hotel. The event was wonderful! The Westin staff was so helpful and accomodating. We could not have asked for better service. The food at the reception was great. The ballroom just gorgeous! We highly recommend the Westin Poinsett!
June 6, 2012
Rated 5 out of 5 by apotheka A lot of character!
Great hotel with good service. Since it's more of a historical location, the building has a lot of character. Additionally, the location is nice since it's in the middle downtown Greenville. Highly recommend. The only complaint would be the fact that the room keys kept malfunctioning; had to go between the front desk and my room on numerous occasions.
June 4, 2012
Rated 4 out of 5 by JRP04 Great Hotel
We've stayed at the Westin Poinsett a number of times - one of our favorite Starwood hotels. Location is perfect, staff evokes the expected Southern charm. Unfortunately, during our last stay the rooms were not clean - bugs and cobwebs around the windows and corners of the ceiling.
June 4, 2012
Rated 5 out of 5 by GSAE1 This hotel is a classic
I had an overall great experience. I wish the hotel had provided a complementary bottle of water in my room but I was able to get one at the front desk.
June 4, 2012
Rated 4 out of 5 by Traveler1234 Nice hotel, staff was not very helpful
Hotel met my expectations but the staff did not. Unable to accommodate any requests and there was no Gold recognition. I was not impressed by the food either. Rooms were very clean and had everything that was needed.
May 20, 2012
Rated 4 out of 5 by nvmiller25 Wrong Reservation Date - OH NO
So I travel quite a bit for work and I have never made a reservation for the wrong date. However, it happened during my stay at the Westin in Greenville, SC and happened the same time as the BMW Pro AM tourney. So when I checked in the receptionist told me it was the wrong date and she was very rude. Basically she just dismissed me as if I was a bother. Need less to say that was the worst experience I ever had at a Westin but it was very busy and I decided just to sit in the lobby and sulk and try and find a new hotel. BUT THEN the General Manager noticed I was upset and stopped and asked me how he could help. Let me remind you that celebraties and pro golfers are all around me at this point but he stopped for me. He proceeded to tell me ever y hotel is sold out due to the tournament but he would try and find a room for me. I also tried to find a room with no luck but due to his connections he found me a room at another hotel and saved the day for me. I was so appreciative of his help and it was nice to see someone go out of their way for a customer. I will always stay at this hotel anytime in Greenville, SC because you never know when you need someone on your side and I hope he has a great career at Westin. What a great employee!
May 18, 2012