Rated 5 out of 5 by Syaharudin Best hotel in KL
I stayed in Westin KL about 3-4 times a year and each time, the service has been superb. I've never been disappointed. A special thank you to the Westin Executive Lounge staff who has made the stay at Westin a very pleasant one. A special mentioned to Odie, Sayed, Elaine and Chef Jemian who are true assets to your hotel. Keep up the good work!!
13. Dezember 2013
Rated 5 out of 5 by TheLotus Exceptional great hospitality at Westin Kuala Lumpur
It started off at a great tele-communicator, patiently suggesting the desire room type for us, promptly n politely, far better then any other hotel's communicator I've ever encountered.
The city view from the room was a truly delightful scene for the kids.. n the pool was extremely nice, different depth levels for kids enjoyment, n with friendly crews..
At The Living Room, buffet breakfast, surprisingly a wide spread of delicacies served, with a very friendly manager really chat with us there.. even the chef would serves hot delicious French toast right from the oven to us, n constantly being served by the friendly waiters there.. never experienced these in any other 5 stars n 6 stars hotel at KL before. We love especially the salad, the grille n the dessert!
Room make-up crews were good, polite n friendly too..making our needs met.
Was truly a nice wonderful stay..however was really regretted that, only at our checking out, did we find out that there's a '2 nights stay for 1 night free' promotion using Mastercard.... we weren't informed about that upon checking in, or we would've used Mastercard rather then Visa.
Looking forward to our next visit to KL, staying at The Westin again. Thank you for the great hospitality, n best wishes to all at The Westin Kuala Lumpur.
12. Dezember 2013
Rated 5 out of 5 by LRFletch Exceeded expectations
I have stayed many of the SPG properties and this is one of the best so far. The hotel and waitstaff were exceptional and the food was some of the best I've had.
8. Dezember 2013
Rated 5 out of 5 by Cami34 This hotel is superb!
I really would like to compliment the staff in Westin for their service and their heavenly bed. Even though we reached the hotel earlier than expected, your staff made sure we are able to sit in the Executive Lounge for some light snacks. And the room was made readily soon after we had our lunch at your Chinese Restaurant Five Senses. I must also say the food in your restaurant was good! My family loved it! Though the air-conditioning was a little colder. From checking in to checking out, my family received really good service from the staff. The Westin Executive Lounge staff are also very attentive and friendly. I really think the Westin staff deserves a thumbs up! Good job!
3. Dezember 2013
Rated 5 out of 5 by stargroep home from home
We are frequent travelers to Kuala Lumpur and checked in the Westin first time in May last year and since then we have stayed there 8 times and in total more the 75 nights. For us it is our home from home. Everything is possible here and nothing is a problem! The staff is extremely friendly, the business-lounge great and we are always given a great room.
16. November 2013
Rated 5 out of 5 by OshanaD The hotel is great!
Its a great hotel location is good as well. Friendly staff and the best breakfast buffet!
10. November 2013
Rated 5 out of 5 by Iqbal777 Great Location, good experience
Right in the middle of bustling KL, Westin stands as a beacon of comfort and hospitality. Nice rooms and hospitable staff amount to an overall enjoyable experience.
It will be great if Westin can have a relook at it's food menu to cater to the culinary requirements for the vegetarian customers .
31. Oktober 2013
Rated 5 out of 5 by moree48 Great place in KL
We upgraded to a Club Room and it was worth every dollar. The lounge was great. Evening cocktails delicous, breakfast plentiful. we were able to enjoy our breakfast as the dining room was peaceful and sunny. The staff in the Lounge very welcoming, especially Raj and Zani. The rooms were very large. The hotel is positioned in a central location not too far from many shopping malls.
27. Oktober 2013