Rated 4.1 out of 5 by 371
Rated 5 out of 5 by Cami34 This hotel is superb!
I really would like to compliment the staff in Westin for their service and their heavenly bed. Even though we reached the hotel earlier than expected, your staff made sure we are able to sit in the Executive Lounge for some light snacks. And the room was made readily soon after we had our lunch at your Chinese Restaurant Five Senses. I must also say the food in your restaurant was good! My family loved it! Though the air-conditioning was a little colder. From checking in to checking out, my family received really good service from the staff. The Westin Executive Lounge staff are also very attentive and friendly. I really think the Westin staff deserves a thumbs up! Good job!
December 3, 2013
Rated 3 out of 5 by JKS1 Unsatisfactory based on price of room
The room atmosphere appears to be well maintained (fantastic!).... however when you get into the nitty gritty of comfort in what I pay for is not there....
An example will be the Heavenly Bed - it appears to be a little worn out and i can feel the springs of the bed when i sit on the bed... As compared to my previous stay at Westin Shenzhen, the texture bed sheets used in Westin KL is alot more rougher and plastiqy...... i do not feel that it was the luxury kind that were being used as compared to the one in Shenzhen... I would expect it to have a plush kinda feeling but sadly i do not feel so.... pillows used were good. but the sheets do not feel good at all.
Further to note... the attitude of the staff who checked me in was horrible. HE did not even show me the direction to my room... which caused me to run around the hotel lobby look for the correct lift is that what you call SPG special treatment ??? I was rather disappointed with how i was treated.
December 2, 2013
Rated 4 out of 5 by TravelkingNB Good, but could be better
I had a good stay at the Westin Kuala Lumpur this past weekend. The rooms were nice and the executive lounge and gym were definitely up to Westin Standards. The only thing I would say is that I was disappointed by the Bathroom especially the Shower. The shower never maintained a consistent temperature and was either scalding hot or cold. For a quality hotel like the Westin especially with it being next to the other nice properties, I definitely felt that the staff/engineering could do better by checking rooms that Starwood Platinum members get because we stay at hotels a lot and tend to judge them based on certain things. Overall, I had a good stay but I’ve stayed at other properties in KL and felt that they had nicer hotel amenities and me being a frequent traveler and having platinum status at Starwood and other chains, I expect the same or better amenities from SPG properties as I prefer them generally over other chains but in this case it’s the other way round and I prefer other properties in the general Bukit Bintang area.
Anyway, thought I would highlight this to you guys as I am very fond of the SPG brand but expect you guys do a little more due diligence in the future.
November 25, 2013
Rated 2 out of 5 by onlyukiko 完美的地理位置
November 17, 2013
Rated 5 out of 5 by stargroep home from home
We are frequent travelers to Kuala Lumpur and checked in the Westin first time in May last year and since then we have stayed there 8 times and in total more the 75 nights. For us it is our home from home. Everything is possible here and nothing is a problem! The staff is extremely friendly, the business-lounge great and we are always given a great room.
November 16, 2013
Rated 3 out of 5 by Norbert12345 Rude staff
The hotel and the facilities are right.
But the staff need to really listen to guest instead doing the obligatory smile and turning away right after answering.
Please learn how to serve the client from Sheraton sukhumvit Bangkok.
November 14, 2013
Rated 4 out of 5 by Guillame Hotel is conveniently located
The hotel is a covenient place to stay in KL. It is in the heart of downtown. Only problem is the traffic and the ongoing road repairs.
November 11, 2013
Rated 5 out of 5 by OshanaD The hotel is great!
Its a great hotel location is good as well. Friendly staff and the best breakfast buffet!
November 10, 2013