Rated 4 out of 5 by AKAK Excellent Location, Great Food, Friendly Staff
The hotel is centrally located for restaurants, shopping and site seeing. The in hotel restaurants offer excellent food, and staff exceedingly friendly and willing to help....the tour desk just a little lacking in short tours on offer.
February 15, 2013
Rated 5 out of 5 by Rayman My Stay
I ind this place well kept, convenient, and especially the Club floor and the breakfast on the 1st level. Unfortunately due to busy schedules I couldn't use the facilities although i brought my gym gears. I shall use it the next time.
April 8, 2013
Rated 4 out of 5 by Seb01 Proactive
Hamzah at Check-in was very sensitive to guest’s needs, he noticed that I was having coarse voice when I was checking in and offered to send me honey lemon tea to my room. To my surprise, it was complimentary which I did not expect.
January 14, 2013
Rated 4 out of 5 by Alps1369 Sauna not working for one week
I just can't understand why the sauna is down for more than one week.
February 16, 2014
Rated 5 out of 5 by stargroep verry well trained staff
Very good location, staff was very helpful and well trained. Stayed three weeks in an nicely furnished apartment and would suggest an extra cleaning session after each week.
We will back as we had an overall positive experience.
November 3, 2012
Rated 5 out of 5 by toosuave Top Class Front Desk
Front Desk guys especially Shalesh call me by my full name even before I present my passport ie they remember me like family!
Well done and Syabas (Malay for Bravo) for the great job of making this hotel a second home for me.
April 9, 2013
Rated 4 out of 5 by Hyap1976 Bed is too old
We had a great experience either westin KL, every detail was great except the mattress is old n too springy and the fridge is not cold... I hope this point can help uyou provide a better service to your future customers.
December 24, 2012
Rated 5 out of 5 by Sayang22 Great stay at The Westin KL
My family and I enjoyed our stay at The Westin KL as it was just walking distance to shopping and eating places. The staff were friendly and helpful and the rooms were spacious. And, of course, we love the Heavenly Bed.
December 24, 2012
Rated 4 out of 5 by Thmnx Great Bed
the bed was fantastic!
i used the bar facility - the staff was unobtrusive yet attentive.
the conferencing staff were great. they give restaurant-like service.
January 9, 2014
Rated 5 out of 5 by JKONG Excellent
Stay over at the Executive Residence this weekend and its nothing but great.
Had business meetings in KL so bought the family over with me. They had a great time at the pool, kids club, etc whilst I was away for work.
March 19, 2013
Rated 4 out of 5 by sunkiss Perfect Service
Excellent location right next to Pavilion Mall. Most friendly and helpful staffs all around the clock. Westin: Do consider providing free wireless connection for your guests. We are in the world of technology now. :)
August 21, 2012
Rated 4 out of 5 by seteamz Front Office
I think this section in the hotel needs improvements.
Firstly, this is my first time checking in using cash+award points as a Platinum member. I am not sure if I am entitled to all the Platinum member benefits as I was checking in using cash+award points. Only on the 3rd day was I made aware that I was entitled to all the benefits when one of the check-in staff handed me the list of benefits. Check in staff should remind guests of their entitlements. Due to this, my guests and I missed 2 days worth of benefits.
Secondly, there was a discrepancy in billing where one of the rooms I was in wasn't billed accordingly. The mode of payment was meant to be cash+award points but full award points was billed. I can’t see how this mistake could have been made when there was already a pre arrangement on payment mode.
Thirdly, one of the rooms checked out a day early which then caused one of the other 2 valid room’s keys were wrongly cancelled. Information like this is important which can prevent annoying inconveniences to the guests. In this case, it caused my guests problems.
December 24, 2012
Rated 4 out of 5 by sa39 Slight Disappointment
Housekeeping needs to supervised more closely.
In our room the bathroom marble floor was not as clean as it should be.There was dust on the telephone.
Quality of food in the Dining Room seems to have deteriorated
August 27, 2013
Rated 5 out of 5 by Ddddd1 Very nice hotel.
The hotel has a good club lounge and excellent service.
We love the location as well!
If I had to find one thing I would like them to improve, it would be a pool area. Then again this hotel is in the heart of KL!
December 3, 2011
Rated 5 out of 5 by adamsfamily Great Value, exceptional facilities, excellent location
From checking in to checkout, everything was perfect, the friendliness of staff was above expectations. The variety at breakfast was awesome. The fact that the pool was opened upto 21:30 made it even more relaxing
January 21, 2013
Rated 5 out of 5 by mayy Excellent Hotel
I would recommend The Westim Hotel for my friends because of the following:
- Location of the Hotel.
- Very clean and neat.
- Nice rooms.
- Reasonable price
- Staff dealing with their gusts.
October 22, 2013
Rated 1 out of 5 by JTan Poor Service and Overall Experience
We wish to register our complain about Westin KL while we were staying at room 2407 from the 25/26 March 2014.
Following are the issues that occurred during our short stay:
1. Upon arrival, while waiting at 3rd floor executive club for check-in, we found your service staff unattentive and poorly trained. Our drinks arrived late and was delivered to the wrong table.
2. We ordered room service on the 25 Mar 14 night, a plate of Seafood Ho Fan and 2 glasses of fresh orange juice with 2 sets of cutlery as we were sharing.
We received our food served on a badly stained (dirtied) table cloth, only one glass of orange juice, one set of cutlery with no napkins.
3. The Room key card malfunctioned, we had difficulty in getting into our room each time. We ended having it replaced in frustration.
4. On the 26 Mar 14 morning around 10am, while my wife was sleeping in the room, a hotel personnel entered our room without any notice or ringing of bell. He entered our room and removed the room service table, and startled my wife. This is the worst thing to have happened. There is a breach in security and privacy issue that we need to address here. The question that we need to ask here is that can Westin afford for something to happen to my wife while she was sleeping when a stranger entered our room?
5. At around noon on 26 Mar 2014, we headed for Westin Café "The Living Room" for a quick lunch as we need to check out. We ordered Caesar Salad and Nasi Goreng. Not only was the food badly cooked with the rice all soggy, we were not served our salad even after our meal.
6. Upon checking out, we provided feedback to your service staff but nothing was done.
7. In additional, stationery was not available in our room.
8. We cannot located "Room Service Dinning Menu".
Please contact us, our experience this time round with Westin KL is totally unacceptable. Being a regular guest, we are very disappointed.
March 27, 2014
Rated 3 out of 5 by Maine2012 The hotel is good but housekeeping could do better
I was surprised that the housekeeping would left the unwashed cups in the sink. No one washed the cups during my stay. Also, our pyjamias were left unfolded on the sofa. I think the housekeeping could do better
December 28, 2012
Rated 5 out of 5 by Subrina This hotel has great featuresv
This hotel has great features and with a really good location as well which is easy for shopping and relax.
January 27, 2014
Rated 4 out of 5 by Kevin001 Super hotel
Enjoyed my 4 night stay, will stay again on my next visit in october
Staff were very helpful and friendly
Only minor compliant, they were a bit slow in coming woth the bill.
Hotel has spmething for everyone
August 21, 2012
Rated 4 out of 5 by teamGD Good Service
Felt welcomed by the Westin staffs, they are accomodating and quick to provide assistance.
Point to note, i have trouble adjusting the bathroom water temperature, it is always either too cold or too hot.
March 31, 2013
Rated 5 out of 5 by Double88 Splendid
Another excellent stay... Hotel one of KL's finest, superb location and one of the best Exec Lounges around.
Room amenities first class with very comfortable bed.
QBA & Prego excellent choices for dining.
March 1, 2013
Rated 4 out of 5 by YH26 Location of the Hotel is convenient
The hotel is located at the central of KL city, which provide a great convenience to access shopping malls and restaurant. The room is spacious and comfortable. The food served in the hotel is nice too.
December 25, 2012
Rated 3 out of 5 by Yang This hotel cleaning condition may need more improvement
I found room carpet is sticky, and dust can be seen on the phone, and drawing hang on the wall. (maybe no body using the phone for sometimes?)
January 2, 2014
Rated 5 out of 5 by des555 Superb location
Right at the heart of KL's upmarket shopping belt, everything we need are a stone throw away. staffs are very genuine, very friendly and very helpful. Rooms and facilities are modern and clean.
December 29, 2012
Rated 4 out of 5 by yan1007 Great Service
We were met with excellent level of service throughout our stay at Westin KL. A special mention to a front desk staff called Amanda. She was superb both upon our checking in and checking out.
August 5, 2013
Rated 5 out of 5 by LRFletch Exceeded expectations
I have stayed many of the SPG properties and this is one of the best so far. The hotel and waitstaff were exceptional and the food was some of the best I've had.
December 8, 2013
Rated 1 out of 5 by March13 Executive lounge poor staff and bad manager
during the stay, the room key was disfunctioning at least 3 time, the food served by staff is NO standard and poor quality. the staff and the manager in the lounge need to be re-trained well.
April 12, 2013
Rated 3 out of 5 by Kocl13 House Keeping Needs Improvement
Westin KL is a nice hotel and convinence location. This was not my first time there. However, the last stay was disappointed due to 2 incidents occurred with laundry and housekeeping service not up to expectation. 1) housekeeping staff did not come to clean my room and pick up the laundry. It was 2:30pm when I was back to my room, room was not cleaned, laundry not picked up. Housekeeper explained that I did pushed the button of "Privacy Please" button and that why they did not came in but the interesting facts is there are someone brought me a plate of fruit and left it on my desk. And then they said I didn't push the "Clean My Room" button as this makes a lower priority. I never have to done that anywhere I stayed. Good that they were able to rush the laundry for me the same day.
The second incident is the mixed up my laundry with someone the next day. It took them around 2 hours to sort things out and bring back my cloths. Due to I am planning to check out that late evening, I end up staying in my room waiting to ensure I am able to get the right cloths that afternoon. My afternoon was toasted.
August 24, 2013
Rated 5 out of 5 by michsch great hotel in a perfect location
This is a fantastic hotel in a great location.
Great rooms, the heavenly bed , many outlets to choose from and very friendly staff members who are all very caring.
I will be back.
February 7, 2013