Rated 5 out of 5 by Afif42 Excellent as usual
I'm going to Westin Hotel at KL, almost every 3 weeks.
I really like the staff : friendly, efficient (even when I ask for a I phone charger, they say Yes, we'll bring you it in a few minutes).
Keep this high level of service:-)
I love it
May 18, 2013
Rated 4 out of 5 by waiyee Relaxing environment
Room and bathroom are spacious; equipment in gym is well maintained; breakfast has a wide variety of selections and overall food quality is good; would be nice if the hotel has a spa; occasionally had to wait for a long time for the lift
October 24, 2012
Rated 4 out of 5 by JNPY Good overall except food can be better
Everything was fine except for the food at The Living Room can be better or at least at the same standard as Prego which I also had the pleasure of trying.
The people at the front desk, lobby and conscierge were pleasant and helpful.
December 11, 2013
Rated 4 out of 5 by AKAK Excellent Location, Great Food, Friendly Staff
The hotel is centrally located for restaurants, shopping and site seeing. The in hotel restaurants offer excellent food, and staff exceedingly friendly and willing to help....the tour desk just a little lacking in short tours on offer.
February 15, 2013
Rated 5 out of 5 by Rayman My Stay
I ind this place well kept, convenient, and especially the Club floor and the breakfast on the 1st level. Unfortunately due to busy schedules I couldn't use the facilities although i brought my gym gears. I shall use it the next time.
April 8, 2013
Rated 4 out of 5 by Seb01 Proactive
Hamzah at Check-in was very sensitive to guest’s needs, he noticed that I was having coarse voice when I was checking in and offered to send me honey lemon tea to my room. To my surprise, it was complimentary which I did not expect.
January 14, 2013
Rated 5 out of 5 by VinceTWB First Time Guest of WestinKL - I had a wonderful stay
I had the pleasure of being able to stay at Westin KL for 2 nights.
Check in - Check in was efficient and I am happy to be able to get a room at about 130pm which i am very grateful for. All guests love to get a room when they check in and to get a room immediately makes me feel valued. A valued guest is a happy guest.
The Room - Nothing outstanding in terms of room deco. Everything seems to be working which is important. There are sufficient towels in the washroom. Hotel is generous with shower essentials and drinking water. The bed is awesome !! This bed is what differentiated Westin and others.
The Pool - the pool and surroundings were nice. There is a also a pool table and table tennis table for guest use. The pool table seems slanted so all the balls were more to one side and the wind was quite strong since the table tennis table is placed outdoors. But it is fine since we are leisure guests though i hope they would be better equipped.
The Living Room - Westin KL had one of the best breakfast experience. Have this homely feeling while enjoying breakfast. The quality and taste of most items i had were up to standard. Tried their superFX food items. Efforts channeled into these range of feel-good food items paid off. They have quite an extensive range for selections using berries and super plants and they taste great as well.
Service - I cant fault their service. They were occasional laspes but they were not much to impact the whole level of service that westin Kl is striving for. Generally, the services rendered at all levels were good.
I would love to come back again when i am in the area. I like the theme about feeling good and leaving feeling better. I think Westin KL achieve that.
July 16, 2014
Rated 5 out of 5 by stargroep verry well trained staff
Very good location, staff was very helpful and well trained. Stayed three weeks in an nicely furnished apartment and would suggest an extra cleaning session after each week.
We will back as we had an overall positive experience.
November 3, 2012
Rated 5 out of 5 by Brother5 Hotel Of High Standard
Staff courteous, obliging & accommodating. Top location for shopping & international restaurants. I will continue to choose the KL Westin over other 5 star hotels.
May 5, 2014
Rated 5 out of 5 by toosuave Top Class Front Desk
Front Desk guys especially Shalesh call me by my full name even before I present my passport ie they remember me like family!
Well done and Syabas (Malay for Bravo) for the great job of making this hotel a second home for me.
April 9, 2013
Rated 4 out of 5 by Reg1 Friendly,happy staff which made stay relaxing & enjoyable
Right from arrival the staff focused on helping me relax & enjoy my stay,there was no stiff formality,just friendly help & guidance when needed. Entertainment in Q Bar was superb & added to the relaxing experience
February 12, 2014
Rated 3 out of 5 by Watani Good hotel but needs improvement
Comfortable hotel but rooms are now becoming in need of improvement and revamp. No recognition by staff towards Spg gold member. Enhanced room or room upgrade not offered. Breakfast is very good. Excellent location.
January 26, 2014
Rated 4 out of 5 by Hyap1976 Bed is too old
We had a great experience either westin KL, every detail was great except the mattress is old n too springy and the fridge is not cold... I hope this point can help uyou provide a better service to your future customers.
December 24, 2012
Rated 5 out of 5 by Sayang22 Great stay at The Westin KL
My family and I enjoyed our stay at The Westin KL as it was just walking distance to shopping and eating places. The staff were friendly and helpful and the rooms were spacious. And, of course, we love the Heavenly Bed.
December 24, 2012
Rated 5 out of 5 by JKONG Excellent
Stay over at the Executive Residence this weekend and its nothing but great.
Had business meetings in KL so bought the family over with me. They had a great time at the pool, kids club, etc whilst I was away for work.
March 19, 2013
Rated 4 out of 5 by seteamz Front Office
I think this section in the hotel needs improvements.
Firstly, this is my first time checking in using cash+award points as a Platinum member. I am not sure if I am entitled to all the Platinum member benefits as I was checking in using cash+award points. Only on the 3rd day was I made aware that I was entitled to all the benefits when one of the check-in staff handed me the list of benefits. Check in staff should remind guests of their entitlements. Due to this, my guests and I missed 2 days worth of benefits.
Secondly, there was a discrepancy in billing where one of the rooms I was in wasn't billed accordingly. The mode of payment was meant to be cash+award points but full award points was billed. I can’t see how this mistake could have been made when there was already a pre arrangement on payment mode.
Thirdly, one of the rooms checked out a day early which then caused one of the other 2 valid room’s keys were wrongly cancelled. Information like this is important which can prevent annoying inconveniences to the guests. In this case, it caused my guests problems.
December 24, 2012
Rated 4 out of 5 by sunkiss Perfect Service
Excellent location right next to Pavilion Mall. Most friendly and helpful staffs all around the clock. Westin: Do consider providing free wireless connection for your guests. We are in the world of technology now. :)
August 21, 2012
Rated 5 out of 5 by Ddddd1 Very nice hotel.
The hotel has a good club lounge and excellent service.
We love the location as well!
If I had to find one thing I would like them to improve, it would be a pool area. Then again this hotel is in the heart of KL!
December 3, 2011
Rated 5 out of 5 by adamsfamily Great Value, exceptional facilities, excellent location
From checking in to checkout, everything was perfect, the friendliness of staff was above expectations. The variety at breakfast was awesome. The fact that the pool was opened upto 21:30 made it even more relaxing
January 21, 2013
Rated 4 out of 5 by sa39 Slight Disappointment
Housekeeping needs to supervised more closely.
In our room the bathroom marble floor was not as clean as it should be.There was dust on the telephone.
Quality of food in the Dining Room seems to have deteriorated
August 27, 2013
Rated 3 out of 5 by Maine2012 The hotel is good but housekeeping could do better
I was surprised that the housekeeping would left the unwashed cups in the sink. No one washed the cups during my stay. Also, our pyjamias were left unfolded on the sofa. I think the housekeeping could do better
December 28, 2012
Rated 5 out of 5 by A380 KL Again
As per usual this hotel never fails me, even though during my stay there was a problem with the hot water this was resolved very quickly. As per normal they always never fail to look after me in this hotel.
December 29, 2013
Rated 3 out of 5 by Shami79 the experience was nice, but would have been better if the service was faster
all the staff was very friendly and supportive, but the service was a bit slow, we wait for long time to get our order done.
but in general the experience staying in the Westin KL was very good.
March 2, 2014
Rated 4 out of 5 by Kevin001 Super hotel
Enjoyed my 4 night stay, will stay again on my next visit in october
Staff were very helpful and friendly
Only minor compliant, they were a bit slow in coming woth the bill.
Hotel has spmething for everyone
August 21, 2012
Rated 3 out of 5 by JS79 Great location
Great location, food could be much better
June 6, 2014
Rated 5 out of 5 by Double88 Splendid
Another excellent stay... Hotel one of KL's finest, superb location and one of the best Exec Lounges around.
Room amenities first class with very comfortable bed.
QBA & Prego excellent choices for dining.
March 1, 2013
Rated 4 out of 5 by teamGD Good Service
Felt welcomed by the Westin staffs, they are accomodating and quick to provide assistance.
Point to note, i have trouble adjusting the bathroom water temperature, it is always either too cold or too hot.
March 31, 2013
Rated 5 out of 5 by mayy Excellent Hotel
I would recommend The Westim Hotel for my friends because of the following:
- Location of the Hotel.
- Very clean and neat.
- Nice rooms.
- Reasonable price
- Staff dealing with their gusts.
October 22, 2013
Rated 3 out of 5 by GooiYC Comfortable and great location
No free wifi (something I cannot understand why this is the case for Msian hotels), car park needs some really good touch ups, rooms are dated and need some improvements. Poor sound proofing at rooms.
December 23, 2013
Rated 4 out of 5 by YH26 Location of the Hotel is convenient
The hotel is located at the central of KL city, which provide a great convenience to access shopping malls and restaurant. The room is spacious and comfortable. The food served in the hotel is nice too.
December 25, 2012