Rated 5 out of 5 by Waterboyh20 This Hotel has the best Staff.
Being close to Beale St. is a plus, but what keeps me coming back is the Staff. They are helpful from the time you check in until the time you leave, and all this with a SMILE on their faces. :-)
September 23, 2013
Rated 1 out of 5 by kentk42062 Unacceptable
Checked in at 1:30 pm. Along with several dozen others, did not get a room until 6 pm. No communication from the staff and no offers for any compensation whatsoever. Will never stay at a Westin again.
March 25, 2013
Rated 5 out of 5 by MemphisMitch Weekend Get Away
We had a nice corner room on the 8th floor overlooking Beal Street and the FedEx forum. The room was comfortable and the service was great. Lots of fun things to do on Beal street.Cant wait to go back
January 7, 2013
Rated 4 out of 5 by tinkie has friendly staff and rooms are large and bed was comfortable
I was happy with everything but the room service example clean towels daily and clean glasses and empty garbage on a daily basis, it was done one time and even after a request , it did not happen
September 9, 2013
Rated 5 out of 5 by wannfamily00 This hotel is one of the best downtown.
We live in town but our choice of hotels when we do decide to stay downtown Memphis is Westin. Would recommend this to anyone. The beds are heavenly divine and the rooms have all the modern features.
February 22, 2013
Rated 4 out of 5 by Hayslaw Front Desk Staff Excellent
Upon arrival there was some difficulty in finding the type of room we had requested. The delay was fairly minimal, but the manager on duty upgraded our stay to a Junior Suite for delay.
October 16, 2013
Rated 4 out of 5 by Scout5 Nice hotel, good location
Had troubles with only one operational elevator. Not good for a hotel this size. Long waits and people crammed in as a result.
Rooms were great. Bathroom excellent with separate shower and tub.
July 15, 2013
Rated 2 out of 5 by BWIBlues Lacking
I always felt Wetstin's were top tier hotels but when you pay for steak and get hamburger it's very disappointing. No hand towels or wash cloths in the room. Look like it needed to be vacuumed .
August 18, 2012
Rated 3 out of 5 by LO17 Disappointed
Carpet is worn.
Furniture is worn.
Received no maid service.
No towels in lobby restroom.
No bartender at lobby bar for 10 minutes.
Took 20 minutes to have car brought to us from Valet service
May 20, 2013
Rated 2 out of 5 by jabarnett worst starwood property i have ever stayed in
room was poorly maintained. bathroom was in poor shape,broken shower,broken toilet seat and mold. shady staff member knocking on the door thinking it was vacant. overall very poor experience.
December 27, 2011
Rated 4 out of 5 by Ron10 Staff
Front desk friendly. Checked in and went to room only to see my toilet was backed up. Called downstairs and within 5 minutes, they came up and fixed it. Staff at restaurant was very friendly.
January 28, 2013
Rated 5 out of 5 by bscott Great Staff, Great Hotel
Spent the weekend at this hotel and the staff was friendly and very accommodating of our needs. The room was above expectations. The hotel location is perfect for exploring downtown Memphis.
April 7, 2013
Rated 5 out of 5 by Losanno Great Location; Great Platinum Recognition
We had a gre stay at this hotel. We received a nice upgrade to a suite and the location cannot be more convenient. The front desk staff and valets were welcoming and attentive. Great hotel.
April 11, 2012
Rated 5 out of 5 by EL747 Great place to stay
I loved this hotel. Great rooms...very comfortable beds, clean, nice bathrooms, plenty of room. The staff was helpful and polite. Perfect location to everything anyone would want to do.
June 16, 2013
Rated 3 out of 5 by bullit The staff were friendly and helpful.
We asked the staff for information and directions regarding points of interest. Their response was excellent. Our expectations were met within the Starwood standard. Had a great time.
October 23, 2012
Rated 4 out of 5 by tubadogg04 Great Stay
The Westin has very spacious rooms I was excited about the Heavenly Bed. It meet my expectations!!. At check-in the young lady was very polite, but she never offered me a better view.
February 17, 2013
Rated 5 out of 5 by Alwaysonthego1 This hotel is fantastic!!!!
Could not have asked for better service from valet, front desk, restaurant, housekeeping and service express. Even engineering was friendly.
December 10, 2013
Rated 4 out of 5 by Scars Sales meeting
The staff worked with my people very well to set are meeting. Everything for the meeting as well as having lunch set. Work very smoothly with no problems. Would come back again.
August 19, 2013
Rated 5 out of 5 by DRZrider61 Great Weekend Getaway
Decided to stay downtown for a Saturday night event. Had dinner at Blue Friday and it was great. Staff was exceptional. Room was wonderful and staff was very friendly and helpful.
August 29, 2012
Rated 1 out of 5 by VandyFan Disappointing and Unmet Expectations
Although the hotel is aesthetically pleasing from the outside and has an inviting entrance/lobby area, our expectations were not met. The stay started off poorly because of the staff’s seemingly complete lack of organization coupled with an inability to determine what rooms were available during the check-in process. (The reservations had been made at least a month in advance.) Other reasons for our disappointment resulted from the poor cleanliness of the room, improperly made beds (short-sheeted?!), no pool, no free wifi and a mini-bar/snack system designed to nickel and dime guests. It is amazing that at least one other reviewer had similar comments about the bed sheets not being made up properly. Due to these issues and since there are several other hotel choices in the Beale Street area, this hotel cannot be recommended. This hotel does not provide the soothing and relaxing experience that Westin hotels strive to provide.
Above/Met Expectations: Convenient location; courteous staff; large and spacious bathroom
Below Expectations: No pool; improperly made bed (short-sheeted?!); room cleanliness lacking
January 5, 2012
Rated 2 out of 5 by VanejohnStillInRoom425 Hotel Focuses Too Much Penny Pinching On Small Stuff
I'm currently staying at this hotel & I'm highly disappointed in many areas. Cost per night doesn't equate 2 what's offered. Room has refrigerator fully stocked w/items 4 purchase & NO room 4 guest items. Items are stacked on weights & if you even lift an item, it's automaticaly charged 2 ur room regardless if you put it back in its place. The room has 2 bottles of Nestles water, but guests only entitled to drink 1w/o charge. We had a cot delivered 2 room. The employee requested a tip. When my hubby said he didn't have enough cash on him, that he'd leave it at the front desk, said employee asked him how much did he have on him. The rooms are small w/ barely enough room 4 the cot. We've had 2 constantly ask for toilet paper in the room. The front desk are unfamiliar w/outside surroundings when we've asked about places to eat, tours of area, etc. The cleaning people need 2 take lessons on making beds. My 13 year old makes a neater bed. It takes forever 4 them 2 clean the room. The last t2 days we've spent hours out of the room & both dayss we returned & they still haven't cleaned the room and it's after 3 p.m.
July 28, 2012
Rated 5 out of 5 by jbauto1 Great Stay!
The hotel was above and beyond our expectations! Right across from Fed Ex forum and just a block to Bealle St makes it so conveneint. The bed was "Heavenly"...
October 26, 2013
Rated 5 out of 5 by AUTigrr Downtown Gem
Great place to stay right in the middle of everything downtown Memphis. Great staff and a great property that will stay at the top of my list for overnight stays in Memphis!
February 14, 2013
Rated 5 out of 5 by hollywood1 Great location
Nice hotel,in the best location. the staff were great and very friendly. Would definitely stay here again,and recommend the Westin!
December 8, 2013
Rated 2 out of 5 by Justin31 Hotel Needs Some Improvement
The positives (I always like to start here) - Bleu Restaurant and Room Service. The staff at the restaurant and those that delivered room service were GREAT! Hospitable, friendly, etc. I actually had breakfast and lunch there both days and ordered room service both nights. The new BBQ chicken on the room service menu is a great add.
Areas of improvement:
- Check in process - this is my second stay at this Westin and both times there was nobody at the front desk checking people in. Also, why have the “Preferred” line if there isn’t anyone there to man it?
- The Room – I would prefer to be informed if I’m in an accessible room. I actually would prefer not to be in an accessible room, but understand if that is the only room left, but at least should be told before I go up to the room. Once I got up there, I was too tired to go through the motions of changing rooms.
- Starwood Amenities – typically there are a couple of complimentary bottles of water in the room when I stay at Westin’s. That wasn’t the case on this trip. Not sure if that is a Starwood amenity or just a nice gesture, but I’ve come to like it a lot.
April 9, 2013
Rated 5 out of 5 by LoriAnn staff
I've attended our annual conference at this hotel for a number of years and I find the staff to be very friendly and always there to answer any question you may have
October 30, 2012
Rated 3 out of 5 by MetalTiger Extra, Extra
For the price, i would expect an empty fridge not one full of $4 beverages. Having to pay for internet on top of a fairly high rate is a little surprising as well.
March 17, 2013
Rated 5 out of 5 by kono16 Great location for a hotel in Memphis.
II had a wonderful stay! the hotel was right near Beale street as well as the basketball arena.
The staff was courteous and friendly.
I will be back in the future!
October 8, 2012
Rated 2 out of 5 Westin Customer Service: Unacceptable
I have traveled and stayed at Westin Resorts regularly, having wonderful experiences with raving reviews of rooms, accommodations and customer service. Unfortunately for this particular hotel, it's staff/management team simply do not measure up. I had a room reserved for over a month at the Westin Memphis Beale Street. Upon my arrival at 4:30pm, when check-in begins at 3pm, the front desk attendant informs us that a large group had a late check out, and our room was not yet ready, assuring that the room would be ready soon. So I waited in the lobby with 20+ other guests with the same issue. After 2 hours of waiting, complaints, being ignored by management and getting shooed from the front desk, our room became available. Not to mention I was supposed to be at an NBA game at 7pm, and I didn't get into my room until 6:30pm, 3 HOURS after check-in. This was UNACCEPTABLE customer service. And to add to the unfavorable situation, I have been trying to contact management for OVER 2 weeks to work out some sort of compensation for this discrepancy. I have called the desk, multiple managers and left numerous messages.
So in conclusion, the hotel itself is beautiful with lovely accommodations, but the staff were simply unwilling to address our issue and are evading any compensation. I would love to talk to someone that can address this issue, if anyone monitors these reviews.
February 11, 2014
Rated 4 out of 5 by TG62 Memphis Weekend
Hotel was very clean, in an excellent location and the staff was courteous. Management was very helpful and went above and beyond to resolve an issue we had.
July 27, 2013