Rated 4 out of 5 by RobL6 Weston Chicago Northwest
This is a magnificent hotel, beautiful and perfectly maintained. The room was clean and in good repair, the atrium and other areas were beautiful. The level of service was less than top notch. No sense of urgency. The restaurant was at best confused staff. The food was delicious but very much over priced. For someone without a car, the ability to find diversion in food was not good.
May 8, 2013
Rated 5 out of 5 by mrbf Great hotel and conference space
Customer service, hotel room, location, and conference space were excellent.
May 7, 2013
Rated 5 out of 5 by Regular Short but pleasant stay
We went to the Westin in Itasca, IL because it was near the Sears Centre where we were taking my 16-year-old daughter and her friend to attend a concert. I booked 2 rooms and hoped we'd get adjoining. When we checked-in, the front desk staff was very friendly, and acknowledged my SPG status without me mentioning it. We were offered an upgrade to a suite with an adjoining room which was a very nice surprise. The beds and bedding, as usual, were very comfortable. The shower had 2 heads and the water pressure and temperature were good. We did not spend much time in the room (we only stayed 1 night) but when we were there I was pleased. We had lunch in the lobby bar and it was yummy! I also got 2 free drink cards for the 2 rooms and the martinis I ordered were ... more than I needed (very yummy!).
May 6, 2013
Rated 3 out of 5 by Bk729 Better in Previous stays
- Shower/Tub look old
- Stains on carpet
- Maid knocked on door at 8:00 am on day of departure and opened door after two of us yelled at her to come back. Felt pushed to get out.
- Front desk clerks were rude and very short.
- Phone in room did not work. Not charged!
Was here for annual conference. Last few years stay was great. This year I was definitley disapointed.
May 5, 2013
Rated 4 out of 5 by Miner12 Good value for the weekend
Spent weekend nights and met all my expectations in the brand of Westin.
A couple of shortfalls are pool area is not able to reach by elevator and smaller bathroom size compared to other Westins.
Overall good value!
May 5, 2013
Rated 5 out of 5 by Kathy1950 Thhis location has an exceptional staff
We were guests at the Westin NW Chicago Itasca Il. May 1,2,3rd. We were there for the wedding of our son . The reception was held in the hotel's Pavillion area . From the moment we arrived to the Doorman assisting us getting our luggage in the car on our departure we were treated like Royalty. The service(front desk- wait staff at the cocktail hour/ reception- the cleaning personnel all were above professional. The meal at the reception was outstanding. The Hood/Koch reception was a delight from start to finish. Both of our families in attendance were so very impressed with the whole experience. Thank you so very much for a delightful week.
May 5, 2013
Rated 5 out of 5 by Retire2014 Always a good stay
Each May, I travel to the Westin for an annual conference and have truly never been disappointed. I look forward to my visit the facility, staff and food make it a consistently nice stay, I
Am glad my association has negotiated a new contract with the Westin.
May 5, 2013
Rated 5 out of 5 by Jesse6749 My Stay at the Westin North West Chicago
This was by far one of my best experiences staying at a hotel. The romm was always very clean and the staff was very helpful with any needs or questions I had, I would recommend Westin to anyone.
May 5, 2013
Rated 3 out of 5 by jree Not the best - but that's unusual
I have stayed at this hotel many times over the years and found it to be wonderful. This stay was for a conference and I was put in the room next to the workout room - without being told that's where it would be. I had to listen to weights being dropped at early and late hours when I was hoping to sleep. Also, the grout on the sink was hanging lose - not nice.
May 4, 2013
Rated 4 out of 5 by DaveG Westin Review
I enjoy this hotel, the staff is friendly, the rooms are clean, the restaurant selection is better than most and the workout facility is nice and well maintained. The parking is easy and close. I will stay here again.
May 2, 2013
Rated 3 out of 5 by Redadair21 Okay Stay
This is a beautiful hotel. Staff at the resturant are very welcoming. The first room that I was assigned was very dirty. The desk had what I assumed was dried coffee. The bathroom sink had soap residue and hairs still left on the counter. The carpet had several stains. I asked to be moved to a different room, which I was. This room was better, however, there were marks on the drapes, and soap film on the bathroom sink counter.
May 2, 2013
Rated 3 out of 5 by Italian23 Wow
Well our stay began by being greeted by a friendly door man and helpful front desk clerk. Get into a beautiful suite room and it was not completely clean when we arrived. The counter tops had ring marks from drinks all over them, the lights on the wall were broken, stains on the carpet. Ok that was fine, then the light in the bedroom had a broken switch kept turning off and on, next we go into the bathroom, the toilet was not bolted down to the floor almost tipped over not to mention the tub was not very clean and bottom had a worn finish. Called down to front desk and the manager sent someone up right away to correct problems with the toilet and light, Thank you Josh! Now comes the next morning ..breakfast ... we upgraded to include breakfast well there arose another problem with communication and allowing the three of us staying in the room to have breakfast but yet again the manager Josh took care of things. Now comes the second night...after a long day we are greeted by LOUD music engulfing the whole room. There was an event going on downstairs in the ballroom which in turn the music from the event could be heard and felt throughout our room until 1:00 am! Next morning after not having a very good night sleep and having to wake up early... same problem with breakfast yet again! Got corrected after speaking with front desk and hostess. After breakfast my son and husband decide to take a swim, my son hits the side of the pool /hot tub with his arm gets a cut that will not stop bleeding, proceed to the front desk for a band aid to at least stop the bleeding and was told to go buy my own from the gift shop?? Really, my son cuts his arm in the pool area and I have to purchase my own band aids?? Was told by front desk that the hotel was not allowed to give out band aids! Ok but at least apologize! That was the breaking point of the weekend stay!
All in all the hotel is nice(suites were spacious and comfortable)had a few problems that all combined to make the visit somewhat unpleasant but the staff was friendly but needed more communication among them .Breakfast did end up being nicely presented and plentiful.
April 28, 2013
Rated 2 out of 5 by Bett3508 Small beds
Three adults staying in a room with 2 "double" beds. These are very small double beds - if you are a husband wife and tend to cuddle while you sleep they'll be great. If you are anything else and have more than 2 adults in the room - plan for something else. I wound up getting extra comforters/sheets to sleep on the floor. They would not allow me a roll away though I had asked on the phone earlier in the week and had been assured it was available - I was then told at the hotel the fire marshall would not allow it. I knew doing anything else would not allow for a good night sleep - so the floor was the only other option. Also - their coffee shop is twice as pricey as you know who, luckily there is one about 2 miles away!
April 22, 2013
Rated 4 out of 5 by simmykue Wonderful place to stay!
Very clean rooms with all we needed. Comfortable beds. Very good food and excellent food service. Wish in-room cooler was cooler. Never tried pool or hottub, however friends went to hottub and said it was too cool to get in unfortunately. Otherwise, everything wonderful. Great conference rooms. There were 650 women, so everything needed to run smoothly
April 22, 2013
Rated 5 out of 5 by Kate7 Great time!
I had a wonderful time at this hotel. The staff was friendly, courteous and helpful. The room was clean and the air quality is so good I left feeling wonderful! The showers are also so refreshing! The room is also big enough that you can stretch out and exercise and even invite someone to sit and talk!
April 22, 2013
Rated 5 out of 5 by JD15 Front staff was excellent.
The warm reception by the hotel staff and their attentiveness insures that I shall return for all of my business meetings.
April 22, 2013
Rated 5 out of 5 by Nicole78 Amazing hotel!
Just attended an event here this past weekend. I was leary, because it's a new venue for our event, but was I pleasantly suprised!! Our room, we upgraded to a suite, was just fantastic!
ONLY down side would be the the young lady at the front desk that checked us in. She was less than personable, and wore WAY too much eyeliner. I don't appreciate being talked down to, which is exactly what she did. Poor judgement call on her part!
ALSO loved that it was so close to Woodfield Mall!! Bonus if you forget anything :)
April 15, 2013
Rated 5 out of 5 by HLynn Great Stay!
My stay was comfortable and restful. I would like to specifically commend Ben, the shuttle driver. He was so helpful in making sure we were set up from day to day to get to our business meetings as well as any after work appointments (dinner, etc.). He's a gem!
April 8, 2013
Rated 5 out of 5 by Cymone The best
I needed a get away and it was the best stay I have ever had. The staff were nice and friendly. A mall close by I didn't care for the bathroom but my overall stay was amazing.
April 7, 2013
Rated 4 out of 5 by Relaxed Hotel heating air was poor
we couldn't control the heat or air in a easy way. Was always suffy in the room
April 2, 2013
Rated 2 out of 5 by Ronin34 Wasn't happy with room
Stayed in a corner king suite, room was nice. However, the bedroom wall was adjoining to the housekeeping/maintenance access hallway. Very noisy into the evening then started again in the morning.
Seriously, as being an SPG member and purchasing an upgraded room I would expect a little better service when it comes to in room amenities , specifically. free WIFI as most other hotels include as complimentary.
March 30, 2013
Rated 4 out of 5 by review001 Review of Westin
Hotel is very large and facilities are nice
March 29, 2013
Rated 5 out of 5 by jgr4749 Great Hotel to set at!
My family and I had a great stay. The room was great, nice and clean. Staff treated us great and made my family feel welcome. Keep up the great work!
March 28, 2013
Rated 5 out of 5 by Susi58 Ms
You need book or sheets in room telling of service. If you did not turn on TV there was no such information in the room.
March 25, 2013
Rated 4 out of 5 by MJCENT Nice Stay...
I enjoyed my stay at the Westin. A great first experience.
March 22, 2013
Rated 4 out of 5 by Vasanta13 None
Over stay was fine but plan on eating outside the hotel.
March 18, 2013
Rated 5 out of 5 by Brunswick Great staff
I attended for a dinner reception and everything was very nice. I stay in a lot of hotels and this was one of the best . The fitness club for preferred members is excellent. Most of all the Manager for this hotel is superb. Hotels need more managers like Ms Connolly.
March 16, 2013
Rated 4 out of 5 by BlessedTom Wonderful hotel for business meetings
I was privileged to stay at your hotel during an important multiday service group training event. The hotel is well designed for ease in staging and special exhibit setup. It is a first rate organization in every respect. Unfortuantely, as these events are so heavily planned, I didn't get to use the fitness center and related services. I've heard good reports of these facilities too.
March 15, 2013
Rated 5 out of 5 by RR2013 Complete Customer Satisfaction
I spent four days, three nights at the Westin. The entire staff was terrific, couldn't do too much for me! The conference facilities were great. Everything was clean. Friendly, happy people all around!
March 11, 2013
Rated 5 out of 5 by Tom73 Rotary Clubm President
The only thing that was missing was a room refrigerator.
March 11, 2013