Rated 4 out of 5 by FirstTimer EXPECTED MORE
For the price I was expecting a luxury hotel. It felt more like a weekend beach house rental that had seen too many visitors. Generic furnishings and a bathroom that is so small you could not turn around. We were shocked to hear that the property was only 12 years old and had recently undergone a renovation.
October 17, 2012
Rated 1 out of 5 by Sheepy This hotel did not keep the promises made to me
I was promised an ocean view room and paid a premium room rate. My room was not an ocean view. It was on the side of the hotel. All we could see, for 6 nights and 7 days was the side of a 3 deck yacht. This yacht was in the first slip as close to the hotel as possible. It blocked the view of the little bit of ocean we could see, the entire marina and the sunset every evening. When I called to complain two days later (we were told the yacht would be leaving after 2 days which it did not.), I was told the manager would get back to me and I heard from no one. When I conplained upon checkout, the manager was distant and he said the most he could offer me was $200 off my bill. That amounted to a 50% credit for one night! This is totally unexceptable and very unprofessional for a Westin hotel. I will nver stay at that hotel again unless I am fairly compensated. Fairly compensated to me would be I pay for 3 nights and you comp the other 3 nights. I expect to hear from someone very soon.
January 25, 2013
Rated 5 out of 5 by Schnooky Most enjoyable get-a-way
Looking for a great place to go to celebrate our first anniversary, we picked Key West, and then the Westin for it's closeness to everything and it's facilities. Being within 2 blocks of all the action on Duval Street made everyday a pleasure. Being on the water just made it more fun. We'll be back soon.
August 20, 2012
Rated 5 out of 5 by Jim80018 Great stay, as usual
I had another great stay at the Westin Key West. The room was spotless. The bed is the best. I wish I could sleep this well at home. I normally avoid hotel restaurants. With waiters like Carl, who always ensure your meal is perfect, it is one of the best places to eat high end meals in Key West.
May 18, 2013
Rated 5 out of 5 by Bob40 Great Hotel in a fun city
This was the 4th time we've stayed at the Westin in Key West and each time we loved both the Westin and Key West. The hotel rooms are great, the hotel itself is really quiet (no kids in the halls, no noisy parties in other guest rooms, etc.). Our only wish is for a better (high quality) restaurant.
February 25, 2013
Rated 5 out of 5 Great location and wonderful service
HI; we stayed overnight on Thanksgiving. We had great service. Our room was right outside the pool. We ate at the Westin restaurant for dinner. Thanksgiving buffet, it was fabulous! Service was great, heavenly bed was heavenly, I would definitely stay here again.
The westin is a great hotel chain.
November 26, 2012
Rated 5 out of 5 by fred1528 Excellent facilities
Excellent facilities and very courteous and efficient staff throughout
September 21, 2013
Rated 5 out of 5 by SamsonP Wonderful stay at Westin Key West
A wonderful location, great staff, and a fun place. Doesn't seem like just a hotel but a location to enjoy life in Key West.
The upper deck is great place to watch the sunset if you want to get away from the hectic scene on Mallory Square, but close enough if you want to do both.
Staff is great.
December 30, 2012
Rated 2 out of 5 by Hallie811 housekeeping not what I expected from Westin
There was what appeared to be coffee stains on the side of the bed dust ruffle when I arrived to my room for the first time. Also there were dirty towels left in the room after housekeeping had cleaned.
August 21, 2013
Rated 3 out of 5 by dpdp pets??
there were 2 large dogs at the pool, and a large dog in the room next door. i was not aware this was a pet friendly hotel. i would be very unhappy to know that a pet had stayed in my room before i arrived. the staff was very noisy in the am when they arrived at work and work us up.
May 26, 2013
Rated 3 out of 5 by agnese location saves this hotel
The location is the only advantage of this hotel. You can walk to Duval st, seaport, and other places. Other than that, the hotel itself does need improvement. Parking, check-in counter, and the guestrooms are all different buildings, so it's hard to move around if you have lots of luggage.
January 13, 2013
Rated 3 out of 5 by Taylor The Pool
We were very disappointed in the pool. Could not believe how small the pool was for a building so huge. people were on top of people in and out of the pool. The hall ways smelled like urine. Not enough signage to explain how to get to the next building. I personally wont come back.
May 13, 2013
Rated 5 out of 5 by Jerseygirl The perfect location in Key West!
You cannot beat the location - the sunset view from our room was unbelievable. We also enjoyed a couple of breakfasts which were better than on Duval st. We could walk to the beach, to harborwalk, to Duval - it was great! The pool was beautiful. It could not have been better!
June 2, 2013
Rated 3 out of 5 by Spikitis Not exactly what is described
Oceanfront room description should have a little astrisk next to it saying it's oceanfront, but there's a giant cruise ship in the way. Carpet needed cleaning and was sticky, yuck. The cable tv didn't work very well. When I spoke to the front desk about the issues, no apology was given.
August 18, 2012
Rated 4 out of 5 by Alice29 Great Place
We were pleasantly surprised at the accomodations you provided for us. We were 2 couples and enjoyed the suite. We each had our own bathrooms but were able to socialize in the living room. I was a little disappointed in the very small sinks in the baths. I would return here though
April 20, 2013
Rated 5 out of 5 by JMc12 This hotel is a great location
Went to this location with my daughter as a holiday present. Was greeted warmly and taken good care of by the staff. Rooms are comfortable and clean. Location is within walking distance of all the things we wanted to do in Key West. Fitness Center well maintained. Housekeeping good.
December 31, 2012
Rated 2 out of 5 by Proconsul Noisy
1. AC unit was broken and noisey- reported to staff, they said they would fix it- nothing happened.
2. Area in general was very noisey, I know Spring Break was going on, but a lot of it seemed to be coming from the hotel pool bar- doesn't seem like quiet hours were enforced.
March 18, 2013
Rated 5 out of 5 by Jkline11 Vacation Points
We have an SPG credit card and save our points for vacations. We are always made to feel as welcome as any "paying guest" and never singled out in any way. We even get special treatment such as a special room and for really special occasions, chocolate covered strawberries!
March 19, 2013
Rated 3 out of 5 by temper312 Management can be more helpful
Called prior to TS Issac and hotel would not cancel due to not in Hurricane Warning. Upon leaving early they would not credit for room had to call SPG and explain weather to be credited. Seems like management was more concerned about loosing money and not safety of customers.
August 29, 2012
Rated 5 out of 5 by dottie thank you
Great location with splendid views, within walking distance of most major points of interest. Attentive staff, unfortunately our stay was too short to fully enjoy all the amenities of this property, yet we are positive that all the outlets will be of a high quality standard.
January 29, 2013
Rated 2 out of 5 by Susan Hotel conditions
We felt that the hotel needed some inprovements. We had a very hard time with the reservation specialist. The hotel seemed a bit rundown and the lighting in the room was terrible. The room and hallway had a terrible odor, the shower/bath needed ro be regrouped was moldy.
January 28, 2013
Rated 4 out of 5 by debontheroad Nice location
Well located, good facilities.
Would have been nice for lobby to have a bit more to offer like coffee, etc.
Ac unit in room very old fashioned and loud. Hvac system needs upgrade.
Some details were missed- trim needs paint. Starting to look a little shabby (room 328)
December 12, 2012
Rated 5 out of 5 by Bob524 Amazing hotel in a great location.
Excellant service by staff. Room and property were extremely clean and well kept. Location is perect for those who want to see Key West by walking. Had sunset dinner at Lattitudes for our 33rd wedding anniversary...only one word to describe it...Awesome!!
May 28, 2013
Rated 4 out of 5 by Sister Nice View
This hotel has a great location, nice pool area. Really nice pool guy.
The pool area bathrooms need attending to. Out ot TP and not to clean. We had trouble with our safe in our room, had to call twice to get it open.
Fairly expensive, you are paying for the view.
February 25, 2013
Rated 5 out of 5 by RichieB Business-Pleasure
The Westin is a great place, close to all the action of Duval Street but far enough away so you are not disturbed at night by the loud noises. Would definitely stay there again....The concierge at the resort was great in helping us plan a snorkeling trip...
October 15, 2012
Rated 5 out of 5 by laperriere best quality
The hotel's location is perfect for enjoying the sunset and the attractions of Duval street. The only negative thing is the breakfast room
August 23, 2013
Rated 4 out of 5 by Backbaycapital You should enjoy your stay.
This is one of the best locations you can find in Key West. You have the ocean and Duval Street. You will enjoy yourself here with the fitness facilities, internet, pool, hot tub and lounges. SPG offers one of the best values in with the Westin Brand.
February 6, 2013
Rated 2 out of 5 by bobinVa room w/o a view
the room was OK , but the location was the worst view in the entire hotel.We overlooked a wall and the air conditioning system. Since we paid full fair I expected more. Also the hotel was not full. So this should never have happened. I'll remember.
January 31, 2013
Rated 5 out of 5 by Haus What an experience.
What an experience, absolutely outstanding in every respect. How this Westin can train their staff (from bottom to top) to be perfect is quite an accomplishment. No short cuts from any staff member. Thank you Westin for a wonderful stay.
May 15, 2013
Rated 4 out of 5 Nice location, very poor service and staff
The hotel was in a great location and pretty good by Key West standards. The staff was very disappointing, particularly the front desk staff. I've stayed at a lot of Westins and this was by far the worst experience I've had with front desk folks.
August 15, 2012