Rated 2 out of 5 by AM185038 Below average for a Westin
Other than Pei(Front desk), my experience at the Westin Grand Central was way below average. First room I was provided had a nasty smell from the shower curtain. The Head of the housekeeping looked at me like I was crazy for pointing out that the room had a nasty moldy odor. The junior staff acknowledged the smell. Pei was able to change the room for me, but the second room had a nasty tub ( i have pictures). The shower did not drain. Again the housekeeping personnel that responded to my call looked at me like I was a complete idiot for pointing out that during my shower I stood in a puddle of water that drained well after my shower. The room again was below average. I had requested for a king bed, but my platinum status got me nowhere in this hotel. The platinum breakfast is a joke. We used the Platinum as credit towards the $63 hot breakfast, which was so underwhelming that we skipped breakfast the next day. They have cold pressed juice on display, but when we went to grab it, the breakfast host pointed that the free breakfast included tropicana and not the fresh squeezed juice. I requested to use the platinum credit of $16 towards the fresh juice ($10) but was told that that is not an option.
On a positive note, the hotel has a good location, easy access to a jogging path along the FDR and offered a late checkout without any problems.
September 2, 2014
Rated 5 out of 5 by Jsalomone Exceeding Expectations
There are not enough good things I can say about my stay at this hotel. I was planning a special weekend and every staff member involved went above and beyond to help make my stay the best as possible!
Thank you SO much!!!
I will be returning shortly for another stay and I will be looking forward to it!!
June 29, 2014
Rated 3 out of 5 by Annoyed99 Not what you excpect from Westin
Lifts not working properly, cold room with cunningly hidden a/c controls, light switches and electrical outlets, paper thin walls, noisy ice room audible four rooms away, and a late night garbage compactor working outside up to 12.45am. On the plus side - clean rooms, comfortable beds, and once found the a/c controls worked reasonably well.
May 15, 2014
Rated 4 out of 5 by tom171 pillow
I prefer a softer/down like pillow. There were only these modern, narrow, more firm pillows with an even more firm one in the closet. Also, the bed seemed a bit more firm than the typical Heavenly Bed, like it was missing the fluffy mattress pad. Otherwise, the stay was good. Gym was well equipped and air conditioning was quiet.
June 5, 2014
Rated 5 out of 5 by Awero The hotel was great
It went beyond my expectations. Ms. P was great providing us with free wireless as compensation for not getting our required room type.
August 17, 2014
Rated 4 out of 5 by JoeDE Hotel is in a very convenient location.
We were only in New York for one night and this hotel was perfect. The location, the staff and the room were all great.
August 19, 2014
Rated 5 out of 5 by LNB17 Very nice hotel, friendly staff
I love the bedding in Starwood hotels, very confutable and cozy. The staff was very friendly and welcoming. I've stayed in Starwood hotels in Europe, the bedding was just as confutable and the staff very friendly too.
The only negative about my stay, they did not provide a shower cap. and I forgot mine, however they did provide a dryer and a nice robe....
October 7, 2013
Rated 1 out of 5 by Mel25 Did not meet expectations
I paid extra for a "deluxe" city view, which there was none. My package included the NB fitness gear which I called "service express" for at 9am and the gear did not arrive until 9:45 so I was unable to use it - also I requested a size 8.5 shoe and was brought a 10.5. Was awoken by loud housekeeping staff memebers in the hallway and vacuuming at 8:30 am.
January 28, 2013
Rated 5 out of 5 by Olie Beautiful hotel
This is a beautiful hotel. The staff at the desk, doormen and bell hops were courteous and helpful. The room was awesome! The bed was very comfortable and the shower was amazing.
August 10, 2014
Rated 4 out of 5 by Timali Great location and revamped rooms
Stayed for 3 nights on business. Room very comfortable and well equipped following a recent revamp. Staff helpful and friendly. Lobby area (not that any of us spend much time there) not very welcoming or relaxing but this is a minor gripe. Good restaurants in vicinity so cannot comment on hotel itself but room service was better quality than I expected.
June 14, 2013
Rated 4 out of 5 by Mary Great Room - Not so great Room Service
The room was clean and the bed very comfortable. However, I had no room service menu in my room and had to call to get one - then I ordered and after 30 minutes, I got a relatively small bowl of soup with 2 rock hard rolls and a diet coke for $30 or so. The soup had a good taste, but there wasn't enough of it - and the rolls were a huge disappointment
March 21, 2013
Rated 5 out of 5 by Anniversary22 Fabulous NYC Anniversary Weekend...
Great hotel, felt at home as soon as we arrived on par with JW... Excellent location and proximity to Grand Central station, without all the Westside downtown noise. Try the Acura guest transportation experience, if available. We arrived here from another Starwood hotel in great comfort. Thanks for a making our 22nd wedding anniversary so comfortable.
March 4, 2013
Rated 5 out of 5 by dsmackenz Great Location. Great Staff.
Hotel is right in the heart of mid-town with easy access to Times Square, GC Station, and 5th Avenue shopping. Front Desk and concierge couldn't have been friendlier nor more helpful. Interior makeover of the hotel was really well done. They offered up a late check-out before I even asked! We'll be back.
June 24, 2014
Rated 5 out of 5 by NGarry Easy access to grand central
Ready access to subway and every mode of public transportation. Airporter shuttle to GCT is a big plus. Has pax whole foods and pharmacy next door. Did not use the bar/restt next to lobby which was blaring music all evening and night. Luggage service was good and they had a clean restroom next to lobby: tough find in NYC. Room and service were good.
February 16, 2013
Rated 4 out of 5 by MyFirstRealTriptoNY Close to Grand Central
This hotel is a short walk to Grand Central Station. It's clean, has fast elevators and a helpful staff. I think its location makes it a bargain in Manhatten.
August 11, 2014
Rated 5 out of 5 by oglaria1 Amazing Weekend
The hotel staff was great. from the minute we checked in they recognized i was a gold member and gave us our benefits. the concierge was great too giving us many place to see and restaurants to eat
August 4, 2014
Rated 2 out of 5 by Saudinavigator Not to expectations, major issue
Not to my expectation for price i paid
Hard floor on entering room , no slippers available, i have to stay in my shoes to get to bathroom
Major issue phone not working despite i inform them, no phone in bathroom major safety issue, definitely dangerous to stay with no communications if emergency
Nice coffee machine
December 4, 2012
Rated 4 out of 5 by BizzyTravelor The Westin Grand Central provides consistenly good service
I visit NYC regularly on business and make the Westin Grand Central my home for 2/3 days at a time. I am seeking cleanliness, comfort and as quiet environment as possible. The hotel always responds to my needs in a very friendly way, from the front desk to the bellman to the management. Thank you. Also a great mid town location.
May 15, 2014
Rated 4 out of 5 by MomandSon Nice Hotel
Since you are in Manhattan, it is a bit more expensive.
We ate meals at nearby less expensive places.
The rooms are terribly comfortable and were great after walking all day.
Unless a business expense, avoid valet parking.
July 28, 2014
Rated 5 out of 5 by Botsu Great location. .
Closed to many of the attractions, shopping area, subway line, theatres but just far enough away from the constant noise of the theatre district and crowded side walk avenues around Times Square. Going into or out of the hotel is quite comfortable and not stressful as going immediately onto a crowded street front like other hotels in mid-town.
December 3, 2013
Rated 4 out of 5 by Chas1800 Home
When you arrive back at your hotel in any city, but especially NYC, and you see the Marquee sign and say "oh were home' you know you are in the right place. You get used to hearing... 'Welcome to the Westin'
'Have a good morning'
'Is there anything I can do for you?'
A great stay, terrific location and super staff; we will be back.
January 21, 2013
Rated 5 out of 5 by RoxyBDA Such a great location
I love to stay at the Westin GC because of it's location and the staff are very helpful and friendly. Especially Lilly and Marlin. They are a great asset to the hotel.
August 7, 2014
Rated 5 out of 5 by Paula13 Awesome!!!!
I know this word is over-used, but, honestly....this applies in this situation. My son lives in NYC, and of all the hotels I've stayed in when visiting, this has become MY hotel. Loved it! AND...I was delighted to find that you accept pets! Maybe the dog will accompany me on my next visit...thanks so much for a wonderful experience.
March 31, 2014
Rated 5 out of 5 by naomi39 Love this hotel
We stay at your hotel every year and its always great. The beds are amazing and the location is great. The only thing that would be better is if there was a breakfast offered either in a voucher or something else from the eating area.
Other then that its fantastic!
July 9, 2014
Rated 3 out of 5 by SKL15 Room wasn't ready at 10:30pm check in
I got to the hotel at 10:30pm and checked in but to my surprise the room was not ready even though the check in time for the hotel is 3pm. The front desk was at least nice about it and comped my dinner that night as well as my breakfast the next morning. But I didn't get into my room until 11:30pm that night which was very inconvenient.
January 16, 2013
Rated 4 out of 5 by GBH01 The staff are always welcoming
I was generally pleased with my recent stay at the Westin New York Grand Central. However, my one disappointment was that my room was only being cleaned when I returned at 5:45 pm after a full day meeting and I just wanted to relax.
Otherwise, the room was clearn, comfortable and the staff were very welcoming and friendly, as usual.
June 13, 2013
Rated 4 out of 5 by mrchaos great location
This hotel is well placed in NYC. Staff was friendly and helpful. Checked in during a really hot day. The room's AC wasn't working and at 10:4 pm, within 10 minutes of calling the front desk an engineer knocked on our door and fixed it!
July 18, 2014
Rated 5 out of 5 by SamCA Great Suites!
Utilized a Suite night award for an upgrade, and the suites are excellent at this property. They are some of the larger suites I've stayed at in Manhattan for SPG properties. The living room has an excellent amount of space, and the bedrooms are also quite large. The property is quite convenient to Grand Central station.
April 13, 2014
Rated 4 out of 5 by tuffy Good business hotel
Staff are really friendly and helpful. Special thanks to Franz which help to answer our queries via email to assist our planning prior to arrival. Room was lovely, bed was very comfortable soonly comment is the bathroom where there is no rail to hang bath towel - the hortizontal bar on shower door is inside the shower vs outside.
January 4, 2013
Rated 4 out of 5 by lostinto Great stay
Great location, great room, helpful and knowledgable staff. Only negative was that the wifi is not free in the rooms which I found an inconvenience as I (and everyone else) would converge into the lobby at all hours of the day and night to use our mobile devices. Will definitely return and this may become my new hotel of choice.
August 6, 2013