Rated 4 out of 5 by Thomas88 Funny hotel
Entering to this hotel gives you the feeling being inside a space shuttle. Many elevators, bridges, towers etc... Quite big and 70ies style. Upgrad to tower suite; nice size, clean, but also bit outdated. View was nice, could have been better if windows where less dirty.
Breakfast is nice and stuff there was friendly. Location is in Downtown, a few minutes from the metro station.
December 14, 2013
Rated 4 out of 5 by Juan88 Not just a hotel - an experience
This is a beautiful place. An architectural masterpiece. A series of rounded towers, external elevators, and glass ceilings create a beautiful space with the lobby, shops, restaurants. You can spend days and never leave the interior. Beautiful rooms, luxurious beds. Pool is nice, but the huge building next door obscures the sun much of the day - too bad. I would return, for sure.
October 20, 2013
Rated 1 out of 5 by BridgetK Staff unfriendly and not helpful at all
I arrived from Chicago on a Sunday at 11am at the hotel. My room was not ready until almost 7pm that evening. I had to be at an event at LA Live BY 5:30pm that evening so had to get ready in someone else's room. I was given one free drink voucher to "accomodate" me! Also, not NEARLY enough staffing at the bar at any given time. Room service took my co workers almost 90 minutes to receive. The pool area had NO bar, and were told by the bartender walking around out by the pool that he had 11 orders before us so basically he wasn't going to wait on us. The inside bartender told us to go to the liquor store in the hotel and purchase beer to bring to the pool. When we did this, we were scolded by the outside security saying we could not have drinks not purchased by the hotel bar at the pool.
The hotel was not well marked and extremely difficult to acclimate.
Overall, it was a very negative experience and would NEVER recommend this hotel to anyone. They did not have the capacity to handle a large group!
July 29, 2014
Rated 2 out of 5 by Adrianna10 Late Check-out not honored
I have given a lower review than usual because the hotel could not honor a late checkout. As a gold member I have never experienced this and was a large inconvenience. The staff was short and not accommodating only telling me how many people were waiting for a room.
July 22, 2014
Rated 5 out of 5 by evrtnfc Great hotel...after you finally check in
First impressions were not great, valet was full, so was told I had to self park in a parkade across the street for $37 a night, then line at check in was huge so took 25 mins even in the SPG preferred line to check in. After that however, cannot say enough positives about the place or the staff. Ken, who checked us in was excellent, really helpful for any questions I had (it was actually Ken who checked us out as well, and thought from a customer service standpoint, it was pretty good he remembered my name the next day)We had a snack in the bar in the lobby, and ate in the restaurant upstairs later that evening. service at both was fantastic. We also had a roll away bed in our room for one of our kids which we needed some additional bedding for. Guest services had someone at our door within maybe 3 mins max of us calling down. Room was great and service was too would definitely recommend this hotel to anyone
August 6, 2013
Rated 5 out of 5 by ubtraveler1 Outstanding Hotel in the heart of Los Angeles!
I can not say enough good things about staying at the Westin Bonaventure. As a platinum member, I am always upgraded to a suite, which I greatly appreciate. The staff (valet, front desk, room service, and housekeeping) are all friendly, warm, and welcoming! When I have to be away from home for work, which is quite often, I actually look forward to my stays at the Bonaventure!
November 3, 2012
Rated 5 out of 5 by Jerr Very Nice
I generally stay in the Westin Bonaventure when I'm in town. I like the gigantic lobby, with the pond, fountains, trees, and little birds flying around. The lobby level bar is open and friendly, and the restaurent in this area serves very good buffets for breakfast. I was in a king suite in the red tower this time, with a floor to ceiling glass wall with excellent city views. The red tower has the revolving restaurent overlooking the city on its 35th floor. I heard a waiter explain to someone that it takes 90 minutes for a complete revolution, but I think it moves a bit quicker. The food is very good in this restaurent. But food, in general, is a reason to stay at this hotel. Room service meals have a lot of variety, and service is prompt. Employees are all friendly, without giving you the impression they're trying too hard. All in all, the Westin Bonaventure adds reliability and pleasure to your time in L.A.
April 5, 2013
Rated 1 out of 5 by bmw0116 Slow to respond
Check in time was 4:00 and my room was finally ready at 7:30 p.m. The hotel kept saying that they had a large convention that had checked out causing the delay and a large group of people checking in. Solution? Hire more cleaning staff and proactively plan for the increased number of guests!
July 25, 2014
Rated 4 out of 5 by LarryCC I wish the front desk could get it right!
I changed rooms three times, the fromt desk never seems to understand wha I'm asking for. I want a king room away from the elevators. It seems that they don't understand or just don't care. The back office does know how to take care of a lifetime platinum member. I'm told there are no upgrades available at the fromt deks but the managemant can find one.
June 3, 2014
Rated 2 out of 5 by tommyt12345 Bonaventure LA missed the mark
The hotel itself was reasonably appointed and had all the amenities one would expect from a hotel. This hotel seemed unique in that it did want to charge large $ for everything. Include wifi access and double the price of valet parking in the area? When trying to discuss this with the front desk and shift manager I was treated very poorly and I might almost say rudely
April 14, 2014
Rated 5 out of 5 by BellaMia Great architecture
First of all, this hotel has great architecture! I felt like I was at an airport, it was fun! Great clean rooms, decent size. When you first walk in, theres an amazing light citrus scent! Smells so fresh and clean! Their bell men, and reception desk was EXCELLENT! Very accommodating, helpful and one step before me! Haha! You're in good hands, should you choose to stay here!
April 17, 2013
Rated 5 out of 5 by WearyTraveler Overall Great Experience
This was my second stay at the Westin Bonaventure Hotel in Los Angeles. My 2nd stay was as wonderful as the first. Very high standards, friendly professional staff, great location, clean and comfortable room with a great view, fantastic variety of restaurants and on the go fast and healthy food choices, free lobby wifi all made my business trip most pleasant and enjoyable.
January 26, 2013
Rated 4 out of 5 by Steve Good, but...
Nice property if you're looking to stay downtown. Friendly front desk. Design is starting to show its age, but is well maintained. Rooms are comfortable and clean...not spacious, but more than adequate. The lobby bar/restaurant...well...let's just say that attentive table service is not their strong suit...nor is the signage for finding meeting rooms and specific meetings.
February 24, 2013
Rated 5 out of 5 by AjayC Terrific property
I stayed in a tower suite for a recent meeting in LA. The room was clean, well furnished and had all the usual SPG amenities. LA Prime steakhouse on the 35th floor was terrific. My only complaint was the size of the fitness center. With a hotel in downtown LA the options for outdoor exercise were not great, and folks who didn't hit the gym early had to wait for equipment.
January 30, 2013
Rated 4 out of 5 by CT1984 HOPA conference
I stayed at this hotel as part of the HOPA convention. Overall both the conference and personal accomodations were excellent. The only 2 concerns (complaints) I had with my stay were the birds in the atrium which made dining in the lobby restaurant less enjoyable, and the ice machine on the 27th floor (between Blue & Red towers) did not function throughout my entire stay.
March 25, 2013
Rated 5 out of 5 by BlueDove A Very Sweet Sixteen
My daughter celebrated her 16th birthday with a few friends in one of the fabulous suites, and the staff went out of their way to make them feel welcome. They even brought them cupcakes and candy, and the staff hooked up her dvd player so they could watch movies! We really appreciated the extra care in making her birthday so special! It's a memory she will never forget.
February 4, 2013
Rated 4 out of 5 by Dbloch7986 Stayed here for one night
Had a great time. I stayed here so that I could get hammered in DTLA and not worry about driving home. It was a great idea. Hotel was nice. Beds were comfortable. The downstairs bar is awesome. The upstairs rotating lounge is overrated. They were able to push my checkout time to 2pm free of charge. I was able to wake up late, take a nice long shower and head home in the early afternoon. Most attractions/bars/clubs in DTLA are just a short cab ride away.
Excellent service. Excellent amenities. Comfortable room. Parking is extremely expensive and is the only reason I would not recommend this hotel to someone. Overnight guests should not have to pay $40 a night. I think the best option (barring cutting the parking fee in half or three quarters), would be to provide information/directions to lots in the area that are overnight at a cheaper rate and walking distance. That way the guest can make a choice between the two.
September 16, 2013
Rated 5 out of 5 by Janig3 3 Night stay
This hotel had wonderful staff in every place I went. From the valet, to the towel person at the pool. Everyone was very helpful & friendly. It was quiet, comfortable & clean. I was in the green tower, and it overlooked the freeway. We saw 5 different sets of fireworks from our room. I was pleased with everything. It's only 1/2 block from the metro. Clean neighborhood.
July 15, 2013
Rated 3 out of 5 by mtimoteo No benefits as a SPG Platinum
I have stayed here several times, each time leaving unimpressed. Being a Platinum member gets you no additional benefit other than perhaps a high floor room from which you can still here traffic from. This hotel has no club lounge, breakfast voucher for Platinum members, nor suite upgrades....At least none that Ive ever received even up asking for one ahead of time.
March 7, 2014
Rated 3 out of 5 by Tael03 The bed sheets and pillows smelled
The bed sheets and pillows smelled of must and pee. It was hard to sleep as the smell was so foul and strong. It was sad because everything else was great.
August 22, 2014
Rated 4 out of 5 by HareHare Great location
This is a fun hotel that has great meeting space. Because the design of the building is so unusual, the shape of the rooms are different. The rooms tend to be small but adequate. Housekeeping services were good and timely.
August 10, 2014
Rated 2 out of 5 by rwhitesf Needs Work
I last stayed at the Bonaventure in 1990. I had trouble sleeping and hesitated to return. I took a chance and while I wish it was otherwise, I can't recommend the hotel. The principal problem is noise -- the HVAC system would intermittantly hum during the night, loud enough to wake me. I'm a light sleeper so this may not affect everyone but it affected me. I'm not referring to the in-room HVAC -- there is some hotel wide fan or other machine that kept going on and off. Otherwise hotel was great and I took full advantage of room service. Dinner was good and breakfast met expectations and the convenience was appreciated. Hotel's location was also great although navigating the downtown street/freeway network can be tricky (not hotel's fault). Back in 1990 I also didn't care for the odd shape of the rooms (rooms are not foursquare because they are situated in round towers). That was much less of a problem this time around.
January 9, 2013
Rated 2 out of 5 by Kim88 This hotel is in need of renovation
My last three stays here have all resulted with sub satisfactory maintenance of rooms. I have had to move rooms nearly every time I have stayed here due to a loud air conditioning unit, dirty sheets, room smelling like cigarette smoke and a toilet that leaked and used up nearly all the towels.
On a positive note, the staff is always very friendly and accommodating.
February 19, 2013
Rated 5 out of 5 by Sunshine59 It's the little things that matter
This truly was the most comfortable bed that I have ever had at a hotel. The hotel is beautiful and everyone was wonderful. HOWEVER, I should have received a password to use the Internet in my room as part of the conference pkg. when I checked in and I did not. I only learned afterwards from another conference attendee. This ruined an otherwise perfect stay for me.
October 19, 2012
Rated 3 out of 5 by wdb3154 dirty dishes, scrimp on shampoo
I returned to my room at 6PM last Wednesday, and noticed a room service cart with someone's dinner remnants outside my door. At 8 AM THE NEXT MORNING that same cart, with the SAME FOOD, was still outside my door. Unacceptable. One two occasions, the shampoo bottles were not replaced the following day.
For the so called image of this hotel, I was quite unimpressed.
November 23, 2013
Rated 1 out of 5 by djr918273 Check-in a Disaster
I was staying for one night and I spent one and a half hours lining up just to check in. And instead of adding clerks to deal with the backlog, clerks went off duty at the peak leaving one or two clerks to manage. My one evening visiting a friend in LA was significantly impacted by this terrible waste of my limited time. This will be my last stay in this hotel.
August 12, 2013
Rated 5 out of 5 by Toyia007 The hotel staff gave positive energy
Upon arrival, I immediately felt at ease, as my friends and I were greeted at curve side with friendly, simple guidance. I appreciate the staff professionalism, acknowledging cleaning staff ensuring guest as well as personal safety; requesting using key card in open room door, confirming guests walking into open room are indeed assigned to that room. Thank you.
January 13, 2013
Rated 3 out of 5 by blueyes Lack of business needs
I was shocked to learn you charge for
WI-FI internet in today's world. I was told I could go to the lobby and use the WI-FI for free. That isn't really conducive to working, most all hotels provide internet for free. The room looked as if it had been remodeled but the hotel shows sign of an older building not updated. Was way over priced for what you received.
December 11, 2013
Rated 3 out of 5 Impossible Check-out
It is very difficult to review your guest account before checking out of this hotel. It is not available on the TV set, and the front desk staff doesn't have time to answer the phone. Check-out only works by standing in line at the understaffed front desk.
The tally never arrives in my e-mail even though I ask for it at check in.
Four Stars. Are you kidding?
February 22, 2013
Rated 3 out of 5 by Pwai Average Stay
Numerous problems with my room:
Refrigerator leaked constantly causing wet carpet
Lights out in bathroom
Needed to request daily paper as it was absent on a few occasions
soap supply was diminished in bathroom and needed to be requested
cleaning crew awoke me on multiple occasion early to clean the room. this included them yelling to eachother in the hallways
October 19, 2012