Rated 4 out of 5 by MMCMouse56 mouse56
The toilet seat cover was very wobbly (I did not report it) . Terrible view of the building next door. Mattress was not comfortable
June 23, 2014
Rated 3 out of 5 by KP1234567 Hallmark Hotel Because of Location
There is perhaps no better hotel location than in Union Square and that is the key to the success of this highly tourist-trafficked hotel. Some of the historic rooms with views of Union Square make for a very unique experience but that is unfortunately where most of the positives finished. This is far from a luxury hotel in terms of service. If you ask 10 different people a question, be prepared for 10 different answers. It seems the common trend is to tell you anything to simply get you to move on as everyone seems constantly overwhelmed or too busy to truly take an interest. The "express service" that answers every phone call is nothing about service and simply an operator switchboard that "expressly" connects you to some other department depending on your request, often with a dozen rings before the next person answers. Beds are soft and the tower rooms are in badly need of a modern makeover. We do love the historic feel of the landmark building, especially during certain holiday seasons. But for regular, business or luxury trips to SF, we would search for another option.
December 27, 2012
Rated 5 out of 5 by alexjulia1 This hotel is beautiful
Everything was great except. Somebody next door to my wife and I was smoking and for the 2 nights we were extremely uncomfortable. I called both nights and nothing changed. Please fix this problem.
September 17, 2013
Rated 4 out of 5 by cdc2014 Great Location
This SPG property is located in the heart of San Francisco embedded in the Union Square shopping area and 2 blocks from the Market Street Cable Cars.
June 23, 2014
Rated 3 out of 5 by 1pj2 our stay
below what we have come to expect from a westin - staff was great as normal - but tower room was in need of repair: stained rug, peeling paint in bathroom, dirty bath grout, cracked bath sink.
December 19, 2011
Rated 4 out of 5 by Vincent2 A fine hotel
The hotel's location is wonderful. We wish we had more time to explore the area.
June 23, 2014
Rated 2 out of 5 by Shell1980 Would not recommend this hotel! Poor services
The concierge was very unfriendly and rude. He did not help us at all, we missed our tour bus because he sent us to the wrong side to wait for bus! Room very noises could not sleep all night!
December 8, 2012
Rated 1 out of 5 by gugie16 filthy
Bathroom was filthy. towels had stains on them. Another customer complained about their room to me in the elevator. They Messed up on my reservation. This hotel should be taken off SPG list.
March 17, 2013
Rated 1 out of 5 by Unknown Horrible Customer Service even as an SPG Gold Member
Upon my arrival on Friday, April 5th I immediately went to the SPG counter to check-in. I asked if my previous request in the system and call to the hotel will be honored of a potential upgrade. The lady behind the counter said no they couldn't do that instantly. No big deal and we carried on our way. As soon as our luggage was brought up to the room by the bellman, he was like wow - this room is unacceptable. Asked what my status was and made a call to the front and told them the situation and moved up to a new room. We didn't receive coffee in our room as most or the rooms indicate, I had trouble accessing the wi-fi and our TV wasn't working. In addition the room smelt and they have to come deodorize it. It seems like I was calling the front for everything from the moment I walked in the hotel. The cake topper of the trip was the chaos in valet, I was told when we called down for them to pull our car up that they couldn't pull it up or our and expected us to wait 15 or more minutes why they get it. One time we told them to leave it out as we will be back in 20 and of course that didn't happen.
April 8, 2013
Rated 5 out of 5 by White3 My stay at this hotel was magnificent.
My stay at St Francis Westin was magnificent. The staff was very friendly and always willing to help. I am looking forward to visiting San Francisco and staying at the St. Francis Westin.
December 31, 2012
Rated 5 out of 5 by Gildas59 2nd Annual holiday stay
We really loved our room above the ice rink, and the Union Square. We hope we can get this room next time we are there. Room 1130.
Thank you for the nice stay.
Sincerely R.L. Whitehead
November 30, 2011
Rated 5 out of 5 by Dick Great Location
Westin is almost always our choice to stay when we are away.
This hotel is in a premier location.
Bellman Chris was fantastic. It is obvious that he enjoys his job and loves people.
April 28, 2013
Rated 3 out of 5 by Zuomat Rooms Undewhelming
Less than I expected. Dirty stained chairs. Mediocre maid service. i mean geez, same dirty cup and bowl left in the room from the time we walked in to the time we left (4 Days)!
December 26, 2012
Rated 3 out of 5 by EAREAR Mixed
Allowed early check in but the room wasn't cleaned well. Hair in the sink and shower. Mirror was dirty. Also need more staff doing check-ins. Line was ridiculously long.
June 15, 2013
Rated 1 out of 5 by JoJo Do not stay here.
Our stay was a debacle from arrival. Even the elevator service wasn't adequate. Room telephone didn't work. Closet rod crashed and couldn't be fixed, so we were given a huge clothes rack that took up the only available space (tiny room and bathroom). Elderly parents were checked into a room that the hotel couldn't seem to keep track of--so their repeated calls for services were never met, possibly because the desk had the wrong room number. Keys that had worked earlier didn't work late at night requiring a long trek for new ones. The check-in process took about 4 hours because we were initially given one room for 2 couples (the second one wasn't ready), but once the second room was ready, the aforementioned difficulty meant no one came to move the luggage from the original room to the second one. This meant 2 of us spent our only SF afternoon frustrated in a hotel room.
Told this and more to a guest services manager on checking out. She gave us her card and cell phone number with the promise of a call. Nothing. I have left 2 voicemail messages for her--no return call.
Neither my parents nor we can remember a hotel stay that was worse.
April 16, 2013
Rated 2 out of 5 by LoveWestins Disappointing
I love the Westin brand and its hotels. But I have to say the St. Francis, a hotel that I've always wanted to stay, truly disappointed me.
I was part of a group for an area convention. My school district PRE-PAID for our rooms. All we needed to put a credit card down for incidentals. Or so I thought.
My card was charged for the ENTIRE convention stay. This prevented me from using it for four days. When I did use it (not knowing that the hotel had "held" my entire stay's amount on it), I incurred overdraft fees.
Whey my school officials arrived to take care of the issue, the hotel claimed that they never received payment. The school officials, then, had a cashier's check overnighted to the hotel.
Needless to say, the hotel never processed the check (as it arrived at 10:30a on a Friday). The weekend came and upon check out, I ended up paying the whole bill.
BUT THERE IS MORE.
When I think of the St. Francis, I think elegance. My room (in the older part) looked tired and worn.
What's up, Westin? I LOVE to brag about your properties. But your flagship looks horrible and your front office did not accommodate.
Please help me help you.
December 6, 2012
Rated 4 out of 5 by MGHbrz Nice hotel and location
Liked it pretty much. Except for some dust building up around the room/bathroom.
Perhaps the maid is very busy.
Besides that, its all right!
April 28, 2013
Rated 3 out of 5 by johnlist Avoid the Spa
Overall, the hotel was fine, with a very attentive staff and the location was perfect to get anywhere in SF in a reasonable amount of time. We came here to enjoy SF, sites, dining and people and we wanted to take advantage of the on-site spa during our limited down time. to make a long story short, the spa attendant, Blaze? or maybe Blasé, made a big deal about scheduling our times and when my wife and I showed for our appointments we were told the spa had double booked and we were out of luck. We were offered a discount to reschedule, but we just went somewhere else. The attendant was arrogant and lacking in simple customer service skills. I would return to this hotel only if I did not intend to avail myself of the spa services.
May 27, 2014
Rated 5 out of 5 by jbone Last minute adjustment
It was necessary to make a last minute adjustment to my room and the staff at the St Francis accommodated my needs to perfection.
September 30, 2013
Rated 5 out of 5 by Batgirl1970 Wonderful place
Nice comfortable hotel with a wonderful staff. Treated like royalty. I was there for seminar. 32nd floor view is amazing!!
October 12, 2013
Rated 4 out of 5 by NewEnglandMom Updated classic hotel
Historic charm, great safe central location. Wifi was pricey and very slow to my pre-teen son's chagrin but his parents delight.
April 20, 2013
Rated 3 out of 5 by Macys Old Side is not a five star
It said five star but i was put on the old side very upset that side is a three star . My second time staying well I be back ?
November 18, 2012
Rated 3 out of 5 by davey101 Overall
Check in very slow. Check out on computer did not work. No hair dryer. Nice room. Bourbon Steak restaurant is fabulous.
December 31, 2012
Rated 1 out of 5 by tim123 needs some improvement
paper thin walls and maids standing in the hall talking in loud voices at 7 am everyday not very relaxing on a weekend
April 2, 2013
Rated 5 out of 5 by Allan61 Great location and service
My husband and I met with friends in San Francisco for 1 night as part of a US West Coast road trip. We were warmly met at the hotel when we left our vehicle with valet. They were fast and efficient. While we waited in a short line to check in the the Lobby Host Marichu Alvarez offered us chocolates. As she go to know us she discovered we were celebrating our 40th wedding anniversary. She arranged for a bottle of champagne and chocolate covered strawberries to be sent to our room. We really appreciated this and truly enjoyed our stay at the hotel. It is ideally located as well.
October 23, 2013
Rated 5 out of 5 by Arlene1006 Great location. Great service.
I have been in many Westin hotels in North America, Canadia and APAC and this is by far the best I've stayed in. Check-in and check-out are hassle-free. The hotel has many entrances and exits. It is located strategically in the heart of SF where great shopping and must-see sights abound. The staff is very very good. Concierge is top-notch. Consider their advice when you need to go around SF and California in general. Bell service is very efficient. Only compliant is free water was not given automatically throughout the trip. I hope housekeeping can provide the free bottles without having to ask them all the time.
April 24, 2014
Rated 2 out of 5 by Kj1234 This hotel needs major improvement
The hotel needs major improvement.
The room upon check in wasn't cleaned properly. Staff is not helpful.
March 30, 2013
Rated 4 out of 5 by Richie99 Wear a parka inside the elevator
The hotel is a great place to stay except the elevators system is bit complicated. The temperature inside the elevator cars is colder than a winter's day in Alaska.
June 21, 2014
Rated 2 out of 5 by ChadDallas Disappointed
This was probably the worst experience I've had at a Starwood property. Initially had some problems booking the room on the website, and don't think I would have booked if I realized how small the room was. For the rate, the size was unacceptable. I would never stay at this particular property because of the size. Couldn't even stay and work in the room it was so cramped.
Upon arrival, I tried to verify that my corporate rate had been applied, but no one at the front desk was able to help. I had to call a reservation number, which said that nothing could be done because I had a prepaid rate. Was very disappointed that no one would even investigate.
Upon arrival, I also checked the mini-bar to have a cocktail, only to find most of it empty, even two of the bottles that did exist had been emptied. When I called to notify, I was having to explain that I did not have any of the beverages. Then on my bill, there was over $100 worth of mini-bar charges, even though I did not have anything.
I generally like Starwood, and have it set to my preferences with my travel company, but this stay was very disappointing. From the reservation, to room and finally mini-bar and charges. Just expect better service.
October 28, 2013
Rated 2 out of 5 by ChrisR I expected something better
My stay started on a positive note. We arrived early at the hotel, and staff were able to switch my room to accomodate early arrival. The experience went down from there. To start, having to pay for wireless connectivity is ridiculous to begin with. Having to pay $20 USD per day at this property is just robbery. To add insult, it was terrible connectivity. The connection dropped 3 times in the first hour. I was forced to call tech support, spending 90 minutes on the phone with them. They tried to have me use the wired connection in the room even though I told them it didn't work. Toward the end of that call, they finally realized...this property shut down their wired connections. You'd think they'd know that, and you'd think the property would remove the wired connections from the rooms. Some other "highlights" from my stay: a.) the shower would often take up to 5 minutes before any hot water came through, b.) if you used the hot water faucet for the sink, it rendered the cold water unusable - the cold faucet ran hot water too, c.) I grabbed 1 can of chips from the hospitality bar, but was charged multiple times on my bill (it was removed). I don't believe I'll stay at this property again.
April 14, 2013