Rated 5 out of 5 by penner1 Another wonderful stay
I have stayed at this Westing many times over the last four years. You have never failed to provide for every need a traveler could desire. On this particular visit, your staff even removed a spider from the ceiling for me!
June 14, 2013
Rated 5 out of 5 by Penwheelz Another wonderful visit
The Atlanta Westing Airport has once again exceededy my expectations. The room was beautiful and clean, the bed very comfortable and the staff met my every need. This is home away from home in the best possible way.
June 26, 2013
Rated 2 out of 5 by consultant Internet did not work and staff was indifferent
the internet did not work during our stay. spent 20 minutes on the phone with iBahn and they told us it was the on-servers. Staff was indifferent to the whole problem and took no action to resolve it.. we will not stay at this hotel again.
March 8, 2013
Rated 4 out of 5 by Rahrah Very nice hotel with some needed changes
This hotel was beautiful, the rooms were nice, but we never received enough towels, and had to ask for them. I also had to pay for parking (12.00 each time I needed to leave) which I thought was preposterous since I was a guest at the hotel.
August 1, 2012
Rated 5 out of 5 by MassMutual Comfrotable, clean and pleasant
The hotel and rooms were clean but no room can be completely clean unless you can open the windows and get in fresh air,
August 23, 2013
Rated 4 out of 5 by JLW1 Good Stay
This time staying at the Westin Atlanta Airport my stay was comfortable. The room was clean, quiet, and comfortable.
August 24, 2013
Rated 4 out of 5 by Shabula1952 This hotel has comfortable beds and good beddings.
The reception was beautiful, the rooms good and comfortable. The staff are good.
The breakfast is good.
August 27, 2013
Rated 5 out of 5 by dojerp Westin Atlanta
Excellent management and service at the front desk and restaurant. The breakfast buffet was delicious and well planned for a balanced choice of healthy and comfy foods. The room was clean with all the amenities to deal with longer stays.
October 2, 2012
Rated 3 out of 5 by Jeff2964 My stay was not good
I was checked into a room that had no cable service. Was given another room that also had TV problems. My bill was confussing regarding these issues and the front desk clerk was rude. I travel a lot and was not satified with my service.
December 20, 2012
Rated 5 out of 5 by EdH2013 The Hotel has great features
This is a very nice facility. The rooms are clean, the beds extremely comfortable and the food was outstanding. A great location to hold a conference or large meeting. The meeting facilities exceed excellent.
June 27, 2013
Rated 3 out of 5 by kbmpm OK but not 4 star
Room amenities were nice. Especially liked the iPhone charger and other thoughtful electronic touches. Check in process however was slow and front desk staff unattentive. Hallway noise and noise from guests next door was disappointing.
December 18, 2012
Rated 5 out of 5 by Tinamig71 From a Meeting Coordinator's Perspective
From a meeting coordinator's perspective, the Westin Atlanta Airport was a joy to work with. The entire staff was professional, friendly and always on top of things. I hope to have the opportunity to work with them again in the future.
August 28, 2012
Rated 5 out of 5 by leumasmac This Hotel is very accommodating for leisure and buiness!!
I was impressed with the professionalism of the entire staff. Everyone serviced me with a smile and acknowledged me my entire stay. Not only to I highly recommend staying at the Westin Atlanta but I will be returning there again soon.
December 1, 2012
Rated 4 out of 5 by TKHaney2 elite gift, floor assignemt
I did not get offered the new arrival gift that became effective March 1st. For the first time since I started staying at the Westin Atlanta I was given a room on the third floor and it was the noisiest visit I have had at the hotel.
March 12, 2012
Rated 5 out of 5 by Marion Excellent
I tried most of the airport hotels and settled on this one. The staff is always friendly, the food is good and the rooms are spacious. The only thing I found a bit lacking was the fitness center. I'd like more free weights and mats.
August 2, 2012
Rated 4 out of 5 by Ntanderson hotel was nice
I had a good stay. The only issue I had was returning to my room after 6:00PM to find it still hadn't been clean. Waited in the hall until it was cleaned.
August 5, 2013
Rated 3 out of 5 by Meche Bad service at the font desk
When I arrive the font desk agent was rude i ask for a late check out the next day he said that i didnt have the right to ask about that even if i'm a gold member, later he helped but he was rude and didnt gave the SPG room floor
May 29, 2012
Rated 3 out of 5 by DeltaWorldTraveler Disappointed
When I first checked into my room, the bathroom had looked like it was never cleaned, including the fact that there were globs of hair all over the shower wall.
I called the front desk and the lady asked me to come down to the desk. When I packed up all my things and went down there, the lady apologized and booked me a different room.
Although I did appreciate the action she took, I have to say I was a little disappointed with how it was handled. I travel a lot for work, and I have been in a similar situation at another hotel, and the lady at the front desk showed the embarrassment for the lack of cleanliness and actually rewarded me for the trouble of having to repack, come back downstairs, and then get resettled in another room.
Maybe I shouldn't have expected something, however I do believe hotels should go out of their way to make up for something that was their mistake, especially in regards to hygiene. Perhaps a room with a better view, or a voucher towards food or drink - anything really.
I guess I just expected more from such a prestige hotel.
September 10, 2012
Rated 3 out of 5 by CL2006 Great facility, but the staff need some retraining
First of all the facility is great! However, the staff are not the friendiest or the most attentative. I was there for a training and the bar staff and conference staff were rude, slow, and serverly lacking in professionalism.
February 11, 2013
Rated 4 out of 5 by QQQQQQQQ No shampoo!
My room had only lotion in it. Made for a tough morning and a bad day.
August 30, 2013
Rated 4 out of 5 by SPG1 No complaints!
Good platinum recognition as well as fast check-in and check-out. Our plane arrived really late so we ordered room service well after midnight - food was good and nice presentation. Would defintely stay here again.
May 9, 2013
Rated 4 out of 5 by TravelforBusiness No Concierge
Strange for a high end hotel to actually remove the Starwood Club lounge from the premises. Was very disappointed with that decision. That being said, everything thing else from staff to room was as expected from a Westin
February 23, 2013
Rated 5 out of 5 by Denise91 Westin stay
The food in the restaurant was great! I very much enjoyed my stay and thought the bed was very comfortable and the room quiet.
The staff were all very halpful, friendly and professional, I would definately stay here again.
December 19, 2012
Rated 4 out of 5 by SandraD Friendly Staff
Staff if friendly, most everything is good except they need to do something about the stairs to/from the parking area, can't carry luggage up and down! Robes in room would be good., especially on Starwood Guest floors.
November 23, 2012
Rated 5 out of 5 by RRJW Perfect Stay!
I have NEVER been to a hotel with staff nicer than the ones here! I was at the hotel for a two day meeting and the staff...food...and meeting space and cleanliness of the hotel could NOT have been any more perfect!
February 11, 2013
Rated 3 out of 5 by Campos64 The hotel staff was very friendly and cooperative.
The hallways were filled w/ debris. Even when we informed the front desk two days in a row there was little improvement.
Hotel guests should not have to request that sheets are changed on the first day of arrival.
January 11, 2013
Rated 2 out of 5 by PARO Needs work
Long female hair found by sink.
Wet urine beneath toilet seat.
No soap or shampoo in bath/shower.
Carpet rippled throughout room.
Breakthrough A/C noise from rooms above and below disturbed sleep.
June 5, 2013
Rated 5 out of 5 by colby0413 Front desk staff were helpful
Upon check out I informed the front desk that the shower curtain seemed to have stains on it . Since the curtain was White the stain really was noticable. The staff thanked me and were going to take care of it !
March 6, 2013
Rated 5 out of 5 by kquinn12 Great Place to stay
I would definately stay here again!! The staff was very nice, professional and very helpful since we were there during the Final 4 with helping us get around Atlanta. Very, very impressed with this place!!!
April 11, 2013
Rated 5 out of 5 by raw1 comfort of this hotel
This hotel has lovely hospitality. The room at comfortable n clean. The bed........ fabulous!!
August 16, 2013