Rated 5 out of 5 by ColorScapes Westin Maui A Great Place to Stay
We just completed a great 10 day stay at the Westin Maui and would definitely recommend this location for it's great amenities, staff responsiveness and resort experience. Having stayed at other resorts on Maui, the Westin is fully updated, features a great luau experience and has the best pool deck on the island in our opinion. We always felt welcomed and appreciated as guests.
The timeshare tour for the Villas is also excellent and one we hope to take advantage of in the near future. Beach
and catamaran tours which leave right from the hotel are a highlight of our trip !
April 25, 2014
Rated 3 out of 5 by famly Dissapointed in Maui
I stayed at this hotel 11 years ago and was looking forward to staying here again. We had our family stay at the hotel based on our recommendation, but felt ashamed with the poor service we received.I can no longer recommend this hotel, and I am a lifetime platinum member with starwood.
June 24, 2014
Rated 4 out of 5 by AB5413 Great place
Had a wonderful time and the property is amazing. Knowing feedback is good here are a couple things that would have taken the hotel to a 5 star:
- housekeeping missed an eaten lollipop next to the bed. We noticed it when we checked in
- valet staff was not real friendly. One guy (didnt get his name but he is short white guy) was downright rude one night
- servers at the beach would be great. We got an umbrella and chairs on the beach but had to walk to bar to order a drink or food
Again, we had an amazing time but wanted to provide thorough feedback.
Feel free to contact me with further questions.
March 7, 2013
Rated 5 out of 5 by arabidopsis Great Resort,and location
We have been going to this Westin since 1992, it was an independent chian a subsidiary of United Airlines. We absolutely loved it, we stil think, the combination of luxury, convenient location, great beach, and easy access to the beach, five pools with separate kiddy pool, impressive landscaping, great architecture with the lagoon with animals welcoming you right out of the registration area.
A very unusual welcome-a macaw, welcomes you by "hello" and if you use the flash of your camera, he will screech at the top of his lungs and say "good bye".
The Tropica restaurant is our favorite at Kaanapali Becah area, it has the best view, fine food and, great service.
Planning my trip for 2014!
February 19, 2013
Rated 2 out of 5 by pat64 Terrible experience
The experience was the worse hotel experience I have had in twenty years of coning to hawaii. Our expectations were severely missed in being met.
This was not a Westin experience as you try to represent.. our original room upon checkin was reoresented as an upgrade and it overlooked the Whalers village which provided a continuos stream of cigarette smoke.....
The room we were moved to turned out to be under the construction zone and we had continuous .noise all day long without being notified of this inconvenience when placed in the room. Room also had a significant amount of deferred maintenance.
July 8, 2013
Rated 5 out of 5 by Lou22 Beautiful, Relaxing~
Excellent, Beautiful Hotel, Very friendly, we stay in the Ocean Tower with a Great ocean view, LOVELY~
June 27, 2014
Rated 4 out of 5 by Randy942 Parking is terrible!
Parking at this hotel is a challenge. Parking spots are so narrow that there is not enough room for both passengers and the driver to get out of the car. I was constantly worried about damage to m car.
June 24, 2014
Rated 5 out of 5 by Suesnorkel Beautiful surroundings
We have stayed here before and love the ambiance. My daughter loves the birds and the pools; my husband likes to sit and relax near the waterfalls. It's a short walk to Black Rock to snorkel there.
June 24, 2014
Rated 4 out of 5 by JuliaO12345 Beautiful property with great ammenities
We really enjoyed our stay at the Westin Maui. The property was beautiful, with everything we could need or want from a vacation stay. The location was great, it had all the amenities we could ask for and grounds were beautiful. The breakfast buffet was delicious and the Westin Workout allowed us to keep with our daily workout routine even being on vacation. We enjoyed the luau at the Westin and the show, along with the food, were wonderful! We would definitely return to the Westin in Maui for another stay! We had one minor disappointment when leaving sunglasses in our beach umbrella that miraculously disappeared 5 minutes after being picked up, but other than that everything was wonderful.
September 3, 2012
Rated 3 out of 5 by Jules73 Disappointed experience
We have been coming to the westin maui for almost 20 years and this getaway was the worse ever. We usually check in early to hang at the pool and our room is ready by check in time and sometimes earlier. We did the same checked in at 1130am and this time our room wasn't ready until 430pm! Then the bell man bought the wrong bags, and the one of the double bed was concave?? Sign of an older bed that needed replacing. And then the bathtub was clogged!!! I hope this was an isolated incident and not the new norm. Please have corrections be made. Very disappointed
April 25, 2014
Rated 5 out of 5 by Emonallica Wonderful Stay
We had a great stay at The Westin Maui Resort & Spa, Ka'anapali. Mahalo to Wayne for upgrading us to a ocean view room with a view of the mountains too.
Our balcony was not properly cleaned and we were too tired to notice it when we checked-in in the evening. The next morning we noticed it and I went to the reception to make a complaint. Even before I reached my room, the housekeeping manager called and apologized to my wife. We were very impressed with her fast response and sincerity. Our room was properly cleaned later on.
The resort itself is very nice. The flamingos and the exotic birds in the lobby area add a nice touch to it. We had a great stay throughout. We would stay here again and recommend to anyone going to Maui.
April 22, 2014
Rated 5 out of 5 by ferraritom Exceptional Staff Member
We stayed in April 2014 and we used the morning buffet at the Relish every morning. It was delicious. Most importantly Id like to point out the exceptional staff member we met, along with the great food. Carlito L. went above and beyond any expectations we have ever had. He recognized us from previous stays at Westin Maui. We would like to point out the quality of staff the Westin Maui provides along with the amazing hotel. We look forward to seeing and visiting with Carlito every time we come.
May 25, 2014
Rated 4 out of 5 by jmillares Westin Maui
Our family stayed at the Westin for a week in July 2013. We loved the hotel and beaches. The staff was very accommodating to all our needs. The common areas were very pretty and clean. The pool and beaches were excellent, our kids (13 & 10) loved it as well us. The hotel had plenty of activities for the kids including a flower drop from a helicopter which was neat. The restaurants were priced appropriately and the food was great. The only negative about our stay was that the rooms are in need of remodeling. We went with 2 other families and we all agreed that work is needed in the rooms.
August 13, 2013
Rated 5 out of 5 by JessLL2 Hotel
The hotel has great ammenities and very friendly staff. I would definitely recommend.
June 24, 2014
Rated 4 out of 5 by GWF1 A number of Issues
We had to move from the 1st room we were assigned as bathroom was dirty , worn carpets, moved to the new wing after the 1st night. Spa ( hot tub ) was inoperable for the 1st couple of days due to a maintenance issue? ie) given the size of the resort the spa is under sized. Relish restaureant ... breakfast service was slow and minimal restaurant selection so we ate most of our meals off site. Elevators seemed to be being serviced most of our stay in the new wing. Not trying to be picky but you asked and a little disapointed in our stay as the property did not meet our expectations.
February 9, 2014
Rated 5 out of 5 by kalenakagawa Best Resort on the Best Beach
Located on the best beach in Maui (Ka'anapali) you're walking distance and a short drive from abundant dining, shopping, and activities. The resort designed to be open, lush & tropical, as well as family friendly. The service is friendly and accommodating. The rooms have been updated in the ocean tower which can't be overlooked. They did a great job with the appointments and design. The Westin rewards Platinum guests with little bonuses and expert service throughout the trip, you will feel very taken care of.
Highlights : Swimming with sea turtles at Blackrock, lounging by the beach or pool in a private cabana, relaxing in the newly renovated ocean tower rooms, taking our breakfast every morning at Relish Bistro.
March 18, 2014
Rated 4 out of 5 by Shancan87 Room service not up to par
After reading the reviews of this property, I decided to stay here with my family instead of the Ocean Resort Villas. I have been pleasantly surprised with the pools and beach in front of the hotel. However, I am disappointed in the fact that repeated requests from "Service Express" have been unmet. At different times, we asked for bowls, slippers, towels...all to never have them show up. A few times I called twice but never got satisfaction. The program where you can refuse housekeeping but earn a coupon or Starpoints is a good idea. We were upgraded to the SPG floor after two nights' stay. Great location in Kaanapali. Short drive to Lahaina. The beach out front is a hub for all sorts of activities.
June 14, 2012
Rated 2 out of 5 by chuckcan Not really what I expected
I felt like I was being sold something from the time I arrived. I was immediately sold an upgrade to a premium room and the woman that sold it to me seemed to be reading from a script. When I was shown what I was getting by upgrading, I immediately accepted it as the Deluxe room I was shown was dirty, smelly and the furniture was filthy. I gladly paid $40 per night to upgrade, (down from the $50 initial offer.) I felt like I needed to be on guard the entire time with the exception of 3 staff members it all seemed like high pressure sells for the most part. Very disappointing.
February 21, 2014
Rated 2 out of 5 by Mike31 Could have been much better for a Honeymoon
Although the property itself was stunning and we loved the pool area and beach, the rooms left much to be desired. We were in the Ocean tower in room 217 and we had constant issues. Issues included water not draining properly in the shower so it felt like you were taking a bath and a shower at the same time, the bathroom mirror coming off the hinge and hanging from the wires, the safe not working due to the battery running out, and constant noise from construction being done in the early morning and all throughout the day. For our honeymoon I was expecting the room to be much nicer.
July 17, 2013
Rated 3 out of 5 by Cindy14 Love the Westin
We normally would rate our stay high. We have been to this resort several times. This visit we found the rooms in poor condition. Tub did not drain, they came and fixed it. The room smelled of possible sewer problems. Towels looked old and dingy. Lania was so sticky and dirty on the floor, we could not go out without our shoes. Carpet smelled like mildew. Tub needed a good cleaning. Buffet seemed as though quality had been cut back on. Tried of complaining we just sucked it up and paid the high price. Remodeling noise was not the vacation I needed. Will be looking for a new resort.
March 16, 2013
Rated 2 out of 5 by ZJ12 Disappointed
While we were really looking forward to our stay at the Westin Maui, and we were very encouraged by the beautiful lobby area and pools, we were quite disappointed by several other aspects of the room, facilities, and service, which did not meet our expectations for a hotel of this reputation and price during our 6 night stay.
January 6, 2013
Rated 5 out of 5 by Woodyallen Dawn at the front desk, is the best!
I loved my stay at the Westin! As a platinum member, I have been treated as I would expect for my status!
June 21, 2014
Rated 5 out of 5 by Shapi 1st family trip to Hawaii
The staff at this property was outstanding. As a Platinum member, and a weekly traveler, I stay at SPG properties all over the country and have to say that this experience was on par with some of the best I have had. As this was my family's first "real" vacation, I was quite anxious about the accommodations, how big would the room be, would the pool be too crowded, will the kids enjoy the trip overall. I am happy to say that all of my concerns were quickly alleviated upon check in. I would certainly recommend this hotel to friends and family and will myself be back in the future.
October 11, 2012
Rated 5 out of 5 by Kathleeng3 The lani was fabulous!
We were lucky to be ocean front fifth floor. So we took full advantage of the clean beautiful air, the rolling surf serenade and perfect outside temperture, by keeping our sliding glass doors open thoughtout our entire visit whenever we were in the room !
Everyone was very helpful, lunches were the best especially while poolside!!
June 10, 2014
Rated 2 out of 5 by springbreakinmaui2013 Spring Break in Maui
It's fair to say this property is likely some of the best real estate on the Kaanapali Beach. The property is undergoing badly need renovation in the rooms. The tub in our room did not drain for the first three days. We asked to maid to take care of it and nothing happened. Asked the front desk and they able to clear the drain. The fire alarm in our room went off for no reason and had to be replaced. The carpet had an odor that nothing could be done about.
The pool are and restaurants were outstanding. The pool was not heated and being March was very shocking to the system upon entry. The hot tub was heated and used frequently to warm up.
I would not recommend this property until the renovations are complete.
April 1, 2013
Rated 5 out of 5 by Jason7 Beautiful Property
Absolutely beautiful property, excellent food (especially the bar and grill next to pool), and amazingly wonderful staff… even the house keeping was full of smiles and “Aloha’s”.
The lobby which is surrounded by a large waterfall and large pond filled with coy fish, flamingoes, exotic birds, with gentle Hawaiian music in the background can’t be outdone! There is always a cool wind blowing and their beds are very comfortable.
Front desk staff really made us fill at home and took care of us, we interacted with many of them and they were very helpful, knowledgeable, very kind, wonderful people thank you so much for everything!
Thank you so much Westin Resort and spa Maui, you really made our late Honeymoon of dreams!
August 16, 2012
Rated 4 out of 5 by Sunil This hotel has great location
Great location, wonderful and friendly staff overall a great stay.
One comment however for the SPG team to think about. Been a platinum member , the hotel made all possible to make us at home. However was told that per SPG rules even a platinum gets only a cold continental breakfast, have to pay for hot breakfast. Was kind of irritating to hear this. To get to a platinum one stays about a hundred nights spends around 30 to 40 thousand dollars to get there. A couple of days reward stay amounts to less than a hundred dollars worth for full breakfast. It's not about money it's irritating to hear this on check in. Made me want to not consider this next time, my other hotel chain where I spent reward nights did not do this.
March 16, 2013
Rated 4 out of 5 by SMF426 It's busy here
This a great family place ---one bad thing the resort fee is for nothing and to add insult to injury they charge to sit on the beach
That is absurd the pool area is terrific and satisfies
March 4, 2012
Rated 5 out of 5 by Lucy COLD WATER POOLS
I loved my stay at The Westin, but my VERY LARGE DISAPPOINTMENT was that I could not swim in the pools. I tried but it was toooo cold for me because the pools were a BIG reason for choosing the Westin and I was VERY disappointed when I discovered how cold it was. Some children and a few brave men did swim but it was a topic of conversation out at the pool. Lots of people were very upset about it. The room was old but the view was spectacular. I would love to stay in that same building but in a renovated room next time. Loved spending time at the Spa, FABULOUS !!
February 16, 2013
Rated 3 out of 5 by FlashCG Nice Amenities
Awesome pool area and accompanying amenities as well as convenient pool access and restaurants. However, it all comes at a price that doesn't necessarily match the value typically associated with this level hotel. Also, we weren't shocked, but were still disappointed that SPG status and the fact that you're on honeymoon doesn't mean anything at all when traveling to one of the most popular destinations for vacationers. All in all, decent room, good amenities, standard customer service, but it just left us underwhelmed for such a big event.
March 26, 2014