Rated 5 out of 5 by Grammy2000 Perfect place to make memories.
My grand daughter and I visited Chicago for a shopping trip. We were extremely pleased with our stay at The Westin on Michigan Avenue! For such a large hotel, I was so impressed that the staff knew us by name right away. Our room was wonderful. The service was excellent and we will definitely return again. Thanks for a wonderful stay!!
August 3, 2013
Rated 3 out of 5 by JAW81 Slipping
I've stayed here a number of times. This visit they had the room type wrong, didn't consider upgrading with our SPG Gold, took out the single robe in the room during housekeeping and didn't replace it, wouldn't give a 4PM checkout until I pushed them, and acted like I was a bother when I came down to tell someone about the stay.
September 30, 2013
Rated 5 out of 5 by VinceO Great Time.
It was our anniversary (30) and we had never stayed at this Westin. Was a great experience. Front desk staff very friendly. Valet, porters even maid staff very nice and welcoming. Great location on Mich. Ave. We had a room near the corner with a view down Michigan Avenue. It was a great stay and would recommend staying again.
October 16, 2013
Rated 4 out of 5 by Carolinian Overall good experience
I'd recommend having a grab bar in the bathtub shower area for safety. As SPG member, I was told I'd get a morning newspaper-I did not. Food was good in The Grill-but service a bit spotty. Great location for shopping.Conference facilities and service was excellent.Also suggest having shoe mit included in bathroom accessories.
September 30, 2013
Rated 3 out of 5 by frankie627 First time stay at Westin
This is my first time stay at Westin. Kind of expecting a little more from service and room deco. When I check in nobody ask me if I have a SPG number, are they not promoting it? Unfortunately my co-worker told me later to call the front desk to give my SPG number so i can get free internet, otherwise I will have to pay each day.
March 8, 2013
Rated 5 out of 5 by Raclay61 Great stay
Super accomodations in Chicago.
February 18, 2014
Rated 5 out of 5 by Mac1 This hotel has excellent features
I have stayed at this hotel many times over the last several years. Each time I have stayed at the hotel I have found that the staff goes out of its way to accommodate the needs of its guests, whatever they may be. The staff is always pleasant, courteous and respectful, and the hotel itself is always clean and well-furnished.
July 12, 2012
Rated 2 out of 5 by burr0076 Not what it once was
The lobby is clean and bright, but the hallways and rooms are old and dingy. The workout room had broken machines and was way too hot inside. The outlets in my bathroom didn't work. I can remember the Westin on Michigan Ave from 20 years ago that was much more special and luxurious. It definitely did not meet my expectations.
January 24, 2013
Rated 3 out of 5 by horvagai Hotel rooms are outdated
This hotel needs some updating. The lobby is very nice but the rooms are very outdated.The bathroom is very small and the water pressure is weak for the shower.
The WiFi connection is very weak and sporadic which is difficult for the business traveler where there is a need to stay in touch with the office and clients.
September 20, 2013
Rated 3 out of 5 by Anninks Noise
Beautiful hotel but the noisiest hotel I've ever stayed in - all night long noise from inside the hotel - not sure if it was the elevator or what but like I said I've never experienced that before from inside. We attended a wedding there and it was beautiful and the food was excellent.
December 10, 2013
Rated 5 out of 5 by GrumpyGirl1 American Girl package
This was an incredible experience end to end. The girls had a wonderful time including beds for their dolls and American Girl Store is right across the street. This is definitely a 9 year old birthday that will always be remembered. Staff was excellent - room was great - exactly what you expect and love from the Westin!
April 8, 2013
Rated 5 out of 5 by KK0131 Great Experience Great Location
Every time I visit Chicago I stay at the Westin on Michigan Ave. It has a great location. Staff is extremely friendly and helpful. The bar/restaurant on site are very good. The room was clean and comfortable. I will continue to stay at this property whenever I am in town. Thank you Westin staff for an amazing trip!
September 9, 2013
Rated 3 out of 5 by Matt3182 Location Good... Rooms need updating
The location of the hotel on the mile is great. The rooms were blah. There were cracks in the ceiling and you could see the dust in the alarm clock. The hotel rooms are in need of a major remodel to compeat with the other newer hotels near and on the mile.
December 29, 2013
Rated 4 out of 5 by Jaimepintoa Great Location
I really enjoyed my stay at Westin Chicago. The location is the best, rooms are very confortable. The only bad points were that the TV had a little of bad quality on some channels. The room space is perfect.
The lobby is small for all the everyday movement and people. I think that there is not enought staff
October 15, 2013
Rated 4 out of 5 by David2201 Time to update
I love the location of this hotel on N. Michigan Ave convenient to all the activities on the street with a great staff. BUT, it is overdue for refreshing. The hallway carpets are stained/soiled, lighting is substandard, and about 75% of the time one of the elevators is out of service making for some long waits.
September 16, 2013
Rated 4 out of 5 by Marivi4 Perfect Spot
The hotel is located in one of the best spots in town, near all the stores and very close to the train station. Our room had a great view of the Magnificent Mile. Overall hotel staff was great, Ashley checked us in and was very nice and friendly. Will definitely stay there again when I return to Chicago.
October 22, 2013
Rated 3 out of 5 by Rand A bit disappointing
We had no heat in our bathroom whatsoever. It was freezing in there. Also, we were close to the elevator and you could hear it all night long.
After checking out, we were erroneously charged for the use of the stocked refrigerator. We have since been credited, however we did not need this additional aggravation.
February 4, 2013
Rated 5 out of 5 by Lee65 Stay 7/14/2013
My granddaughter and I spent two nights here for our time in Chicago and she as we'll as myself had a wonderful stay. The staff was there to help in anyway we needed. If I had one problem it was that I would not cool the room as we wanted. But then again it was very hot out. We would stay again in a minute.
July 17, 2013
Rated 4 out of 5 by lexus2010 Upkeep
Celing should never be spot painted.
it gives the room a bad appearance.
it makes it appear as if management does not care.
The closet had a bad odor.
I noticed this after we came back to change for the evening.
I didi not mention this to the front desk as I did not feel like playing "room shuffle".
September 16, 2013
Rated 3 out of 5 by Minz Subpar room
I have stayed at this hotel a number of times and I am sure all hotels must have their unfortunate rooms but this is the first time I have had one at this hotel. It was just disappointing when you know how nice other rooms are. I booked it the way I always do but must have drawn the short stick this time.
January 17, 2013
Rated 2 out of 5 by gsai Below SPG and Westing standards
This is a below SPG/ Westin standard hotel
Besides that, I am not sure if I was upgraded to a better room (as told to me by the staff)
If what I got was an upgraded room, not sure what the level below would be like
1st time I have been disappointed by an SPG hotel
December 6, 2013
Rated 1 out of 5 by rr92rr AWFUL Valet Parking
My experience at the Westin on Mischigan avenue was ruined by my valet parking experience. The staff was completely disrespectful, and kept me waiting almost one hour to park my car. The hotel is nice, and the servic e at the desk was exceptional, but it was ruined before i even got there by the valet.
May 28, 2013
Rated 4 out of 5 by Kat23 Price Quotes Deceptive
We were told that our stay would be $129 per night. Now I can understand the extra $20 in taxes per night but NO ONE told us it would cost $60 per night to park there. So our $129 a night ended up being over $200 a night and we were NOT happy about it. Truth in price quotes would have been appreciated.
February 17, 2013
Rated 4 out of 5 by Shniece The Location of this hotel is Excellent
The location of this hotel is excellent-go right you have the parks and shopping...you go left out the main entrance you have the shops and tons of eating location....the playhouse is also only a block or so away-you can walk or take a short cab ride everywhere in downtown Chicago~
November 11, 2013
Rated 5 out of 5 by Sherri88 FANTASTIC STAY!!!
There is nothing better than having a room ready when you check in that over exceeds your expectations. We were downtown for my husbands surprise birthday weekend and the room was wonderful! Very cozy! Thank you for a easy and comfortable stay! We will return!
December 9, 2013
Rated 5 out of 5 by KevinK Thanks for the help
I had mistakenly made my reservation at another Westin in Chicago and did not realize it until I arrived at the hotel to check in. The woman that was checking me in quickly called the other hotel and transferred my reservation with no issues or additional charges. Actually recieved a better rate!
February 7, 2013
Rated 3 out of 5 by Martin Rooms
We were in a "traditional" room and found its layout, closet size and furniture facilities to be lacking. We do not believe that we received appropriate value for our rate and should not have to pay a premium to get a "descent" room.. Your standard room ought be to at a higher quality and size.
April 15, 2013
Rated 5 out of 5 by Rich Great Staff
From the wonderfully friendly welcome of Yvonne at check-in to checkout (including the waiter staff at the Grill) the staff were especially friendly and helpful during my stay. This was even before being identified as a Starwood Member ...upon identification as an SPG member it got even better.
February 4, 2013
Rated 5 out of 5 by Winona81 Well cared for
My stay was fantastic! From the very beginning of being greeted on the sidewalk by the doorman to incredibly courteous staff to having the doorman help me flag down the shuttle van driver and helping me with my suitcase. It was a terrific experience. Amazing food, hospitality and accomodations.
January 28, 2013
Rated 5 out of 5 by KC324 Our place!
We stay every year for our anniversary. Will be back again for the big 20th next year!!
February 3, 2014