Rated 4 out of 5 by caj1 some room for improvement
The hotel was fine with the exception of the check in -- one person with a long and impatient line of persons needing to checkin/checkout and the fact that there was emergency toothpaste but no toothbrushes available.
July 1, 2013
Rated 4 out of 5 by a123a ?
the hotel was fine. staff was helpful. dinner was good though cuisine choices were not that interesting. conference rooms on the main floor was kept quite [air conditioning] cool so bring a sweater if its hot outside!
August 30, 2012
Rated 3 out of 5 by Slafferty97 Room not up to Westin standards
I stayed in a King room on the preferred guest floor. The room furniture and decor feels tired, worn and dated. It's ready for more updates than carpet and lamps. The front desk people and th lobby decor were great .
July 2, 2012
Rated 4 out of 5 by SJGLACA Nice Hotel, self service parking not so much
Love the hotel, but the self service parking is seriously annoying.
The card reader on entry and exit does not work most of the time. So leave extra time to get in and out of the parking lot. Prepare to be annoyed.
May 31, 2013
Rated 5 out of 5 by Garo Westin Ohare
Everything was perfect except the placement of the bathroom door in relation to the toilet. Other than that very minor thing...it was five stars all around. Staff was very help
Lpful. Breakfast most excellent! Gary
March 14, 2013
Rated 4 out of 5 by CT2012 Great Location for the area
Great Location. I love when a hotel is within walking distance to everything. Train to Chicago, Restaurants, Entertainment and the Convention Center all within a short walk. Rosemount is a clean, nice town as well
September 17, 2012
Rated 5 out of 5 by Hilda16 The staff were very service oriented.
The staff were most attentive. I was there with a group. A hard pillow would have
been appreciated. I appreciated that the doorman was there to provide service if
needed. He did not overwhelm me to take
December 6, 2012
Rated 4 out of 5 by BeeLa Nice place
I was impressed by the quality of the hotel, but I am allergic to down feathers. You need to be sure that the option for non-down is available to those with allergies.
April 20, 2014
Rated 5 out of 5 by samjacklover Always love staying there when in chicago!
The staff & the hotel itself is great. They are friendly and so very helpful. And the rooms are nice and clean. Love that you can even go green there too! The rooms are comfortable and quiet when they need to be.
November 1, 2012
Rated 2 out of 5 by businesstraveller15365874 Great Staff, good features, poor execution.
Room and ameneties were nice, room was not clean. I could see it had not been vacumed, and that the bathroom had not been cleaned. Esepecially the toilet seat.
Staff was very helpful and acomodating though...
October 26, 2012
Rated 5 out of 5 by Mingo77 Wonderful Chicago Hotel
I have stayed at this hotel twice and now and everything was outstanding. Only 1 minor flaw, the coffee pot in my room still had the used coffee packet / filter still in the coffee pot from the prior guest.
January 7, 2013
Rated 2 out of 5 by PAPWWM RENOVATED ROOMS???!!!!
IF THE "RENOVATED" ROOMS FOR WHICH THEY CHARGE A PREMIUM WERE REALLY RENOVATED I WONDER WHAT THE NON RENOVATED ROOMS ARE LIKE
IT WAS JUST PLAIN TERRIBLE
April 23, 2014
Rated 5 out of 5 by Dubie Great pillows and beds
I would like more automatic upgrades as an SPG member, however I keep returning to Westin because it is pleasant, comfortable, and convenient.
April 28, 2014
Rated 3 out of 5 by Traveler2222 Room Service
Placed an order for breakfast room service. After 45 minutes called downstairs and was told that they had no record of my order. Couldn't re-order because I had to catch my flight home, wasn't happy.
December 3, 2012
Rated 4 out of 5 by cj21 room
the floor/carpet is old and have a lot of stain, especially the entrance from the door. and dusty side table, i even have to dust the bedside clock/radio. the bathroom was clean.
Pool water is cold.
August 29, 2012
Rated 1 out of 5 by mr76 Got sofa bed - never again
This was the most horrible night ever we experienced in a Westin Hotel - clearly way under the usual standard of Westin Hotels.
We got a room with a sofa bed that we would not even offer friends staying with us at home. The "bed" was not even at hostel or cheap motel standard - after this night we had back hurts and were not at all well rested.
After a day long trip from Honolulu to Chicago we arrived after midnight at the Westin O'Hare and got this room. After we complained they told us that they were completely booked and that there was no other room left. And because of labor day weekend there wouldn't be any other hotel availability within 1h driving distance. This is completely not acceptable as we made our reservation already in May.
At night the hotel staff was very unprofessional in dealing the situation. They were completely unable to cope with the situation. They didn't even offer any compensation instead claiming by checking in we would have accepted the room to the booked rate. This is completely outrages.
Next time I would pick another location to stay near the airport.
September 5, 2012
Rated 5 out of 5 by hawana1949 Very comfortable atmosphere
No doubt it is the best hotel accommodation I had. I am not a new customer but known this hotel since 2007. The staff are very nice and cooperative.
April 21, 2014
Rated 5 out of 5 by ABMom Midwest Fur Fest Alternative
We stayed at this hotel while attending the Midwest Fur Fest. It was such a delight. I loved the rooms, the staff was so helpful and responsive. I must also stress that the parking was wonderful.
November 26, 2013
Rated 5 out of 5 by businessmom3 Great hotel and experience
Definitely consider this hotel on your next trip. It is very close to the airport, clean, the beds are very comfortable and the staff is very professional and nice. Couldn't recommend any higher.
November 20, 2013
Rated 4 out of 5 by Daveman Small Suite
Hotel is nice. Nothing to write home about. Rooms need an update. We stayed in a suite and it was really small. Not what I expected. I have stayed in other Westin Suites and they 3 times the size.
January 23, 2013
Rated 5 out of 5 by gary057 G57
After having a flight concelled because of wind, and being up for 30 hours related to diffent time zone flights, the front desk was excellent, and polite, in getting myself and family a nice room.
April 10, 2013
Rated 5 out of 5 by Pam55 Pet Friendly
The BEST pet friendly hotel I've ever stayed in. Generally hotels give you terrible, smelly rooms because you have a pet. The Westin went way beyond to make our dog feel welcomed too. Thank You!
October 6, 2013
Rated 5 out of 5 by DB1214 Always wonderful
I have been staying at this hotel weekly for some time and each week is always a treat. From the initial greeting until my departure, the staff are always helpful and cheerful.
March 9, 2014
Rated 2 out of 5 by Matrix011956 overpriced
During this hotel's renovation, the restaurant/bar was in a temporary area, that looked like something you would be seeing in a cheap motel. I was disappointed during my 2 night stay.
February 14, 2014
Rated 4 out of 5 by dcarter HOT rooms
Gennerally, our stay was good. However, many of us complaikned of room temp being too hot. The thermostat does not cool the room and I had to have the window open at times. Get the AC working!!
March 13, 2013
Rated 3 out of 5 by CherryA good location but rooms need attention
Being very close to the Blue Line station was very convenient. But in terms of my room, I had higher expectations. Issues about room cleanliness and shirt destroying iron made me quite upset.
October 29, 2012
Rated 5 out of 5 by JoeJ1 NEWLY RENOVATED !!! GREAT LOCATION !!
A VERY NICE MAKE-OVER !! THIS HOTEL MADE A STRONG ATTEMPT AT BECOMING A NEXT-LEVEL HOTEL AND NAILED IT !!
May 12, 2014
Rated 2 out of 5 by Travel55 Would not recommend this hotel.
The service and quality of food in the restaurant two times was unacceptable. Rooms are nice and beds are very comfortable but the temperature in the room was hot and could not be adjusted.
January 26, 2013
Rated 2 out of 5 by Mickey51 Unsatisfied
I had to things that I was not made aware before I booked my resevations:
1) If I arrived @ 2:00am my room wouldn't be cleaned that day.
2) That I would be charged $25 a day for parking.
August 14, 2013
Rated 5 out of 5 by Tipper51 great stay at Ohare
I love this hotel...it has a wonderful central location surrounded by great resturrants. The biggest thing is the Heavenly Bed...what a wonderful nights sleep. Great staff at the hotel.
August 17, 2012