Rated 5 out of 5 by Stephanie1003 Great hotel, great location, needs a hot tub
We love the Westin and prefer it over all other hotels, due to its great bed and good sized rooms. Location of this hotel is great. So many restaurants and shops in walking distance, and many are accessible without even having to step outside.
Only downside to this hotel was it doesn't have a hot tub. We were really looking forward to relaxing in a hot tub but found there isn't one at this hotel.
December 5, 2012
Rated 5 out of 5 by Juleesa Ideal Location and Truly Comfortable
Our new "go to" Boston property. Perfect location, so professional, great brunch, easy parking. Walk to Newbury Street shops and restaurants, minutes from Charles River loop if you're a runner or want to walk to Cambridge, simple access to T. Even walked to the Public Garden and witnessed a proposal. Hotel brunch was relaxing and delicious, bed is sooo comfortable...this is it for us from now on!
August 12, 2013
Rated 3 out of 5 by McKim GREAT VIEWS OF COPLEY SQUARE
Very well trained They smile well!
Short of that it is another coprorate hotel with everything hyped for sales and extra profit. Water bottles for $4 left around is crass. Mini fridge empty. .
Meals in hotel dining ares to expensive for even well off people or companies. Comes across as gouging
SWIMMING POOL IS HORRIBLE!!! NO STAIRS. Too small. Needs to be completely redone or closed.
August 20, 2013
Rated 4 out of 5 by JJB26 Room fully as expected, staff exceptional
westin hotel, I expect the room to be clean and very good quality, which it was. I dealt with three staff while there, they were all very helpful and accommodating. They let me leave a day early without penalty to avoid being trapped in Boston in the snow storm today. That's outstanding service, and I will stay there again.
February 6, 2014
Rated 5 out of 5 by stefanht Exilent Hotel
This is one of the best hotels in Boston, and I will recommend it to everybody to experience the welcome staff and great facilities it has to offer. .
March 19, 2014
Rated 5 out of 5 by SandyH Great location and excellent service
I stay at here at least once every three months when I go back to Boston to see my daughter who is in college there; the staff is always very pleasant and very helpful, the rooms excellent, the spa and other amenities: Turner's restaurant, room service, the fitness and pool area are all great; and the location is so convenient from the airport, getting around by T, or traveling by car.
December 6, 2012
Rated 5 out of 5 by Macy07 Macy07
We have stayed at the westin in Waltham and downtown Boston, both are great hotels, the workout room and pool were perfect for our needs, especially the hours of operations. The parking at Waltham is free whereas the parking in Boston was $47.00...worth it though because there was a snow storm during our stay. Rooms were both clean and bed very comfortable. A great place for the price.
December 31, 2012
Rated 4 out of 5 by nope2012 Room smelled musty
Everything was wonderful, except a weird musty smell. I say weird because the first room we had smelled, and in a rare move (we've never done this before), we requested a new room. We got a new room, it was as beautiful as the first, but had the same musty smell. I wasn't going to ask again, we dealt with it. The breakfast in the 3rd floor place was amazing! The staff were remarkable.
August 11, 2012
Rated 3 out of 5 by Jack5 Where did the minibars go??
This is a great hotel but sometime lacking in the quality of staff and commitment to service. Recently, they removed the mini bars based on "guest requests". I only got double talk on this issue and was told that I was the only one who ever complained about this - hard to believe. Looks like this property is striving to be a no frills property and not an outstanding Westin Property.
August 19, 2013
Rated 5 out of 5 by Helena48 Loved it!
This hotel is amazing! I loved being able to enter and exit from different street entrances and into the Copley Place mall. We could reach the subway easily, go to the Public Library, take our Ducks Tour and shop for groceries across the street. We also loved the views of the city. The pool and spa were very nice. I would love for them to provide free Internet access to their guests.
August 27, 2012
Rated 4 out of 5 by marihara Great location, great views
The location was very convenient, even though it was the farthest from convention center in terms of the connected hotels, the walk was enjoyable thru the shopping options. Plenty of outlets throughout the room. Wish the bathroom lighting were brighter - too hard to see for makeup and even with the makeup mirror, which I always appreciate having.
January 15, 2014
Rated 5 out of 5 by martincho Excellent Hotel for business in Boston
Excellent Hotel for business in Boston.
Comfortable and situated in the best part of Boston (Copley place)
March 22, 2014
Rated 2 out of 5 by SPG62 maybe not during the winter months..........
Room was ice cold; toook many hours to warm to a reasonable temp; by that time, I was sleeping..............woke up in a desert.
Toilet not working; repaired timely but left puddles & dirty wet towels on bathroom floor.
Poor lighting in bathroom; also poor water pressure in shower during rush hour.
Front desk personnel (Kitja) very professional.
January 10, 2014
Rated 4 out of 5 by Hastings1066 Good location, some nice features
Great location in the middle of town; nice, if not overly spacious rooms. Public areas attractive if a bit chopped up. Apparently Westin is trying to cut down on staff, which shows from time to time - offer not to clean your room, expensive valet parking service that doesn't answer the phone, etc. A very good value if you buy enough in advance to get a lower price.
December 9, 2013
Rated 5 out of 5 by SeafoodExpo Great stay!
I'm never excited about being away from home, but knowing that I'm staying at such a fine establishment always eases my mind.
March 19, 2014
Rated 5 out of 5 by Ginette11 Christmas Stay
We are having a wonderful time staying at the Westin Copley it is our first time being away from family on Christmas. However we wanted to spend this special Holiday with our son. When my husband checked in we were given a wonderful room with an amazing view, couldn't ask for a better Christmas. Wish we could stay one more night. Thank you Westin Copley :)
December 25, 2013
Rated 3 out of 5 by Rob111222 Okay stay - a working shower would have been nice
I stayed at the Westin Copley Hotel from November 9 to 13. I am a loyal patron of the Westin Hotel chain but my recent stay was not great. Upon learning that my shower was not working I contacted the hotel staff on numerous occasions to get it fixed - no one was ever sent up. Not having a shower for 5 days was not great and all I received at check-out was a 'my apologies sir'.
November 16, 2012
Rated 3 out of 5 Thin walls
We checked in the day after christmas. The first night we were up almost all night due to loud parties on our floor. The room was supposed to be around 400 square feet with two queen beds. Well the room was smaller and the beds were not queens. The hotel was fine and in a nice location but for that kind of money I will stay elsewhere next time. Sorry!
December 29, 2013
Rated 4 out of 5 by Robert919 Prefer this hotel over most in the city.
My wife and I have had several stays at this hotel.. and they have all been great, with the exception of her Birthday stay 2/8/14. I switched rooms.. left 2 shirts in the closest from other room... took several calls.. 2.5 hours later.. I had a shirt to go to the restaurant I was 30 minutes late to.
February 10, 2014
Rated 2 out of 5 Save up before you make a reservation!
Hotel seemed nice but - wow - is it expensive! Hotel itself plus an astronomical parking charge. Then when I tried to leave and head to the airport early the next morning, the valet told me it was a TEN MINUTE wait to get my car back. Where on earth could they have parked it? I had a flight to check and that was unacceptable. I think I'll find a different hotel next time.
November 18, 2012
Rated 5 out of 5 by MIami217 copley - quick visit
Stopped into town for a Sat night visit with college age daughter- We were afforded an excellent corner room on a high floor overlooking the Charles River- everything was excellent and the hotel location was really great due to some rain settingin and able to get around the areay copley place/newbury st without much distance traveling from point to point.
SPG from Miami
October 3, 2012
Rated 5 out of 5 by JonesFA Excellent Accomodations
From the minute I arrived until I departed, the Westin exceeded my expectations. The room was incredible - great bed, great shower,etc. The meeting rooms (with MFS) were well lighted and very comfortable. The food throughout my stay was excellent. From the fresh pastries, fruit and nuts and the Starbucks coffee I don't know how things could have been better. Thank You!
August 20, 2012
Rated 5 out of 5 by LadyTottington A perfect location
The Westin is perfect for both business and for just enjoying Boston's sites and shopping. The river views are spectacular and the rooms really quiet and comfortable. The only disadvantage is that the number of conferences and events always going on means the wait for an elevator or for your car from the valet can be long. Plan ahead if you need to be anywhere quickly.
October 16, 2012
Rated 5 out of 5 by n2shopping Great Service. Great Location
It was our first visit to Boston. Impeccable service from all staff members. We arrived early morning on Columbus Day weekend. A nice gentleman welcomed us. The hotel was completely booked, but we were told we would be checked in as soon as a room became available. Had breakfast at the Huntington. We got our rooms by 12:30. Very satisfied with our accommodations.
October 27, 2013
Rated 3 out of 5 by Bfan8 Great location, for a price
Pro: location, great view, clean room, very comfortable bed, helpful front desk staff
Con: no free internet access in room, no fridge in room, no SPG check-in line open, very expensive parking
Overall good experience, although expected more from a flagship Starwood property as you do pay a premium for such a great location and do not get anything extra in return.
October 6, 2013
Rated 5 out of 5 by Yankeefanlovedboston Best stay I've had in beantown!
Very comfortable room, perfect location, attentive/professional/friendly staff, Starbucks coffee in the room, very affordable when I waited for hot rate, and bar 10 inside had great food and a comfortable loungy atmosphere. The elevators were annoyingly slow but I came across a manager and they're actively working on getting a new company. Excellent experience!!
August 19, 2013
Rated 5 out of 5 by pacerowner78 Great Front Desk
My wife and I celebrated our 30th anniversary in Boston. the hotel surpassed our expectations, but the front desk clerk at the SPG desk arranged for a beeter view and sent up a bottle of champagne and a cheese board, along with a hand-written note from her wishing us a happy anniversary. What great service! No wonder the Sheraton chain is my favorite hotel group
September 26, 2012
Rated 4 out of 5 by Shar Almost had it all!
Love the bathrobes, love the super plush comfy beds, staff are kind and helpful and very responsive. Was heartbroken to find that they'd taken out the whirlpool -- guessed it was because a handicap access chair was installed for the lap pool and there had to be maneuvering room for a wheelchair. Lovely fitness center. $21.50 is a bit pricey for breakfast though.
December 3, 2012
Rated 5 out of 5 by rkl1 great stay
great stay at this hotel - march 2013
March 22, 2014
Rated 3 out of 5 by PaterNoster05 Mixed feelings
The staff that met us at the door of our vehicle upon our arrival and took control of our baggage were extremely courteous and helpful. The check-in process was the same. Thereafter the level of service by the hotel staff mutated into a hybrid of sullen disinterest and reluctance from the concierge staff to the "express help service". A smile every now and again would not have been a bad thing. On the second day of our stay, our room was made up at 5.30pm and then only when we asked for it to be made up. The baggage helpers/handlers on our departure managed a smile only when they received a gratuity. I went into Bar10 for a drink fairly late one night. The barman was too busy talking to a female patron and only bothered to notice my presence after a few minutes. The Bar10 environment was uncomfortable for me. I felt as if, because I was not a regular, I wasn't really welcome. Overall experience - mediocrity. Staff need to make their guests feel more welcome.
January 6, 2014