Rated 3 out of 5 by SPSanta Convention Guest
We had a very fast check-in to begin with. We were convention guests that don't have a lot of money to spend. The Full refrigerator with a $25 fee for using for store bought items was disappointing. The bed was VERY comfortbale but the chairs and couch were terrible. Our in-room safe failed to open after items were put in but the staff repaired very quickly while they maintained proper security procedures. One morning at the large breakfast they did not have Earl Gray Tea because they "ran out." That is hard to believe. Fortunately we did not have a car so we did not have to pay the high parking fee. There is a drugstore across the small plaza where you can buy any snacks or drinks you would like.
June 3, 2012
Rated 4 out of 5 by Ster Excellent stay
Westin had the perfect location,.The amazing concierge staff cheerfully helped with dining recommendations, made reservations, arranged complimentary treats, gave us great directions and in general could not have done more to help us. Not one complaint or suggestion to improve this hotel.
July 16, 2014
Rated 2 out of 5 by consultanttraveler Outdated hotel with subpar facilities
The Westin here is old and is in need of updating, the room feels old and really, there's not a lot of space. The facilities, especially the gym leave you wanting - it comprises two small rooms on different levels - one for cardio and another for weights. The weights room is so small it can hardly accommodate 3 people at once. I'm not exaggerating. There are no windows either. The only restaurant in the building produces awful food - and the hotel is not ready to acknowledge it as I was told the burgers were "rated best in town". I couldn't even finish the burger as it was horrible. Don't even bother with this place. The only redeeming feature of this hotel is the staff - they are friendly and do a great job.
April 9, 2014
Rated 4 out of 5 by Bluedevilbill Nice hotel
Nice hotel. Needs faster to go breakfast options. The few sandwiches offered at the inside Starbucks were not good.
July 21, 2014
Rated 5 out of 5 by Safiro Great Accomodations
The accommodations were great, everything was in order and the front desk staff was extremely helpful as I had some issues with my bill and payments. They were corrected to my satisfaction after much work on the front desk staff's behalf.
July 16, 2014
Rated 5 out of 5 by Ibby Loved the staff's responsiveness
My wife and I loved the helpful attitude of all the staff members with whom we interacted, from the bell folks, the reception desk, the concierge, the Express Service. Everyone was helpful and courteous. We would definitely stay there again.
July 15, 2014
Rated 5 out of 5 by Dou46 SPG Recognition
We were given a great room upgrade due to our SPG Gold status
July 20, 2014
Rated 5 out of 5 by Ludo We absolutely recommend this hotel to anyone visiting Seattle
The Westin is very central near to the Monorail that takes you to the Space Needle and the Light Rail station that goes directly Seattle Tacoma International airport.
In our room on the 33th floor we had a nice view on the surrounding skyscrapers and the Space Needle. The room had all the comfort : good beds, LCD TV, coffee maker, nice bathroom and shower etc.
We ate at the Relish restaurant in the hotel : reasonable prices and good food !
The staff in the hotel was friendly and warm during our entire stay.
And : the concierge service was outstanding ! The concierges are especially helpfull and friendly, we were blown away by this service.
We absolutely recommend this hotel to anyone visiting Seattle.
September 8, 2013
Rated 2 out of 5 by Terry4738 Sleepless in Seattle
While the hotel has a great location and accommodations are nice, they should reconsider placing guests on same floor as hospitality suites and Presidential Suite. Screaming and running children, who along with adults tried vigorously 3 times to open connecting door one night, and late night, noisy party (who also tried opening connecting door) another night marred what would have been a pleasant experience. The night person on front desk was pleasant and offered some compensation, which was appreciated, but other measures could be implemented to prevent recurrences of situation.
August 27, 2013
Rated 5 out of 5 by PumiAnne A very welcome and appreciated respite!!!
We had a frustrating and exhausting 3 days in Las Vegas prior to arriving at the Westin in Seattle. Checking in, returning our rental car and retiring to such a convenient and comfortable location was very much appreciated and made it very easy to get around and enjoy the beautiful city of Seattle.
July 11, 2014
Rated 2 out of 5 by SUPERVILLE MY SEATTLE STAY 2014
ROOM COMFORT: Our Bed Had Used Sheets with blond and back hair on it.
QUALITY OF SLEEP:
THE ICE MAKER WAS OUTSIDE OUR ROOM EACH TIME SOMEINE USED IT! WELL YOU KNOW...
THE GYM WAS IN 3PARTS AND NOT SETUP FOR A GOOD WORKOUT.
ALSO THE POOL AND HOT TUB TILES HAD BLACK GREASY MUCK BUILDUP AS IT HAS NOT BEED CLEAN FOR SOME TIME.
July 8, 2014
Rated 4 out of 5 by BobbyLee Hot
The airconditioning was not adequate but the stafff was excellent
July 18, 2014
Rated 4 out of 5 by JML1109 Staff Responsiveness
I had a bad experience during my stay - no water in the morning! I was not able to take a shower for an important meeting. I understand that maintenance issues happen and although I was VERY frustrated at the situation and not being told about it ahead of time, the Service Express Manager "Theodore" handled the situation well. He was empathetic, understanding and he offered complimentary points to help make up for the bad experience. I was pleased with his response, and left the hotel feeling much better than I had a few hours earlier. Thank you!
May 7, 2014
Rated 4 out of 5 by tmac360 Amazing views!
I stayed two nights in the North Tower in a Deluxe room. I got a room with a Space Needle View and it was gorgeous. I have stayed at other hotels in Seattle and have never faced the Space Needle so it was a great Seattle experience. I really like the space in the room, it felt like a suite!
The first downsides was that the doors to the room were thin, so you can hear people talking in the hallways and doors being opened and shut. The other downside was my neighbor or vent air smelled like cigarette smoke the whole weekend. The staff tried to help by spraying air freshner.
December 16, 2013
Rated 5 out of 5 by Kingpin1946 Excellent!
40 years ago my mother stayed at the Westin, and I was envious ever since. The hotel and staff made this decades old expectation real. The location is superb, the staff responsive, and the facilities fine. The hotel lacks a true restaurant, and on one occasion the lounge staff disappointed, but considering the other assets these were not issues. I recommend this hotel.
July 4, 2014
Rated 5 out of 5 by GuzMe Downtown Centered Hotel
We wish we can stay longer in the Hotel to enjoy it more.
July 17, 2014
Rated 4 out of 5 by ERoge Great Hotel
This hotel is in a great location and as a visitor would stay in this hotel again. I attended a conference at this hotel, so I got a conference discounted rate, as a result, my room was right by the elevators... you hear "ding" all night long, and I had a low floor with buildings for a view. My colleague did not reserve his room in time for the "conference rate" so he paid $20 more, but had a view of the water, room wasn't by the elevator, etc.
June 22, 2014
Rated 5 out of 5 by Darcylynn Outstanding Employee
The reason I gave such an excellent review is due to one employee, Adeline Wisernig. We were first given a room that had a full view of an apartment building and only a partial view of Puget Sound. We were extremely disappointed and on the second day I was fortunate to have Adeline help me and she was able to give us the view we had expected from your website.
July 3, 2014
Rated 5 out of 5 by Kristen14 Very nice and convenient hotel!
My daughter and I thoroughly enjoyed our stay at Westin Seattle! The room was comfortable and clean, the restaurant, Relish, was outstanding (excellent wait-staff), and the hotel was convenient to all public transportation options.
July 11, 2014
Rated 5 out of 5 by baemay Wonderful for Kids
The staff greeted my family upon checkin and made us feel so at home. My little guy got a welcome kit fit with a rubber duckie and night light, which I thought was so thoughtful! They did a great job accomodating our needs. Location downtown and friendly service make this a stand-out hotel.
July 7, 2014
Rated 3 out of 5 by icon Seattle Stay
The Westin was a very comfortable hotel, rooms were spacious, ammeneties, shampoo lotion etc a bit sparse. TV was a nightmare, couldn't access the guide to see what was showing on more than one channel and each time we wanted to change a channel we had to go back to menu and scroll down. We couldn't go back and forth between channels. Very confusing and frustrating, and we got no help from anyone. There was a loud party next door and we had to call security at 3:00am because the noise was so loud we were awakened. I mentioned this at check out and it was appreciated however I thought there should have been a greater gesture since our sleep was interrupted! That might make me think twice before booking this hotel again.
September 9, 2013
Rated 5 out of 5 by Polasty Very pleasant
I found everything to be comfortable and convenient.
July 15, 2014
Rated 4 out of 5 by NG07 Great View
The room I stayed in has a great view of the city and also the fairies on the lake.
July 14, 2014
Rated 5 out of 5 by LaurenElizabeth Would Stay Here Again
Our first encounter at the check-in wasn't the best. When we approached this gal at the desk, she informed us she wasn't ready for us yet. So we went back to wait in line. Another lady had come up in the meantime and she took that lady in front of us. Fortunately, Jennifer came and got us and checked us in. She was able to get us into a room even though it wasn't time to check in. She was wonderful. Keoki was our waiter the following morning. What a gem. We really enjoyed him. With the exception of that one person, our stay was excellent and we'll stay here again.
September 4, 2012
Rated 3 out of 5 by cate111 Nice hotel
well located, friendly staff.
July 15, 2014
Rated 3 out of 5 by Omarion22 Mediocre stay, great location
I've had much better experiences at other SPG properties. The room lacked some basic items like a hotel guide, properly map, list of local restaurants. To get this information required constantly asking the concierge.
The on-screen room service menu from the tv was not legible due to poor resolution, so that was of no help either.
Dining options at the hotel were limited, and not of good value for the price. There are plenty of great restaurants near by, and the location is convenient for getting to the market, the Seattle Center, lightrail, and the waterfront.
October 5, 2013
Rated 1 out of 5 by EUGENEY Don't Stay Here
poorly trained front desk and management with a bad attitude and disregard for platinums members. Avoid this place. Way too many choice in town to make this one of them.
May 4, 2013
Rated 3 out of 5 by family99 A family's review
The Downtown Seattle Westin was a convenient place to stay with lots of shopping and sites in walking distance, plus close to the Monorail. The pool and hot tub were fun for the kids. I was surprised at how shallow the pool was. It was adequate depth for swimming and wading, but not for diving or jumping. The beds were comfy double beds, but the staff forgot to clean our room one day so we had to call them in. They were gracious and helpful when they came but it was an inconvenience to leave the room while they cleaned it. We also asked for extra towels to be left in the room for 4 instead of 3 and that never happened until the last day. The buffet breakfast was excellent. Service attitude could have been better at breakfast.
April 6, 2013
Rated 3 out of 5 by daisy314 Usually great, but this stay was below average
The front desk staff is usually genuine and friendly, the man who checked me in was not unfriendly but more robotic, I would have been better off at a self service kiosk.
The bigger issue is that I was put in room 1031. The room was clean and met expectations but there is a great deal of bird waste visible on the ledge near the window. This would not have been a big issue if it weren't for the 6am bird wake up call I got. The bird squawked every 15 minutes or so for the next hour. Something needs to be done about this, I'm sure others have experienced this.
August 5, 2013
Rated 4 out of 5 by Burt12 Check in and Check out
Upon check in there was no bell hop to assist me. As my wife and I were coming directly from a cruise we had four suitcases and had to take them ourselves to the check in desk. With the carpeting on the floor this was difficult.
July 7, 2014