Rated 4 out of 5 by Deanna17 Great location and views!
We enjoyed our stay at the Westin, the staff at the front desk and concierge were very helpful. The location is great, walking distance to Shopping and Pike Market. We stayed in a grandview room and the views are amazing, the bed is comfortable. The only disappointment I have with the hotel is they like to charge for everything. The in room movies are expensive, they charge for local calls, and in room wifi, which can be inconsistent as to whether it is working or not. Parking is expensive with the hotel, but there is another parking garage connected to the hotel that you can prepay for $25 per night.
April 14, 2014
Rated 1 out of 5 by Dburka No Communication
Prior to my arrival I reached out asking for early check in because of my tight turn around to a very important meeting. I showed up at 1pm to check into my room, shower, change to go to a business function. Turns out no rooms were available and the only option the front desk lady gave me was for my girlfriend and I to change in the lobby restroom! THE RESTROOM. We were forced to use the lobby bathroom because we had no choice. I just wish there was more understanding by the staff of why I choose to be an SPG member and why sometimes I need certain accommodations. Very disappointed.
August 12, 2013
Rated 1 out of 5 by Allison98004 Horrible -Really-Wow
Went for a business trip. I am a Platinum Ambassador level Starwood client. Terrible, indifferent staff. Room was small and across from elevator, ice machine and housekeeping. Was awake and did not sleep the entire trip. No amenities, tv did not work shut off after 15 min randomly. No free wifi, no club room, no free coffee, need I say more. Not for business travelers.
September 24, 2012
Rated 5 out of 5 by HHDD Helpful Staff
I would like to thank Ben Olin and Kyle Arneson for making our stay at the Westin Seattle an amazing experience for my daughter's Sweet Sixteen celebration. The service they provided was exceptional making our stay an amazing experience! Their professional courtesy, helpfulness and attention to every detail was outstanding. We were so pleased with our stay and look forward to visiting the Westin Seattle again.
June 4, 2014
Rated 3 out of 5 by Jeanie55 Cost are high for benefits you receive & room was very dusty
There are extra costs for things that are normally provided for free in most hotels, such as use of the refrigerator and use of the internet connection. I should not have to sign up to be a member in order to use internet.
My room was not as clean as I would have expected. There was a blue ear plug on the floor by the bed during my stay (it was not mine). It was never picked up for the 2 days I allowed the cleaning staff to clean.
June 2, 2014
Rated 5 out of 5 by srsymphony Heavenly room
I can't say enough about how wonderfully comfortable are Westin beds - worth alone the price of staying there. Also extraordinary window view right from the bed. Well conceived layout of the room and bathroom; loved the rainforest like shower head. Finally, great location and good recommendations from the concierge.
June 8, 2014
Rated 4 out of 5 by kstar88 This hotel has a great location, views, and bed
This hotel was perfectly located and within walking distance of Public Market, Lake Union, Seattle Art Museum and the SAM Sculpture Park. If you are health conscious business traveler, Whole Foods is a 5 minute walk and in addition to the very clean hotel gym, there are lots of running options and several boutique yoga and spinning studios within easy walking distance. Very close to the Light Rail downtown stop and very convenient and easy to get to airport.
May 28, 2014
Rated 4 out of 5 by Meganrehm85 Great location in downtown Seattle
I just stayed here four days and the location is perfect - within walking distance to Pikes Place Market, the Space Needle & Olympic Sculpture Gardens, the Waterfront, Pioneer Square, and the ferries. The rooms were comfortable and since we stayed on the 16th floor we didn't hear any traffic at night. The staff were friendly and helpful. There was a huge nursing conference going on when we were there so unfortunately it took quite a while to get an elevator sometimes or we'd here people coming back to their rooms really late, but other than that good stay. What you'd expect from a Westin.
April 13, 2014
Rated 5 out of 5 by Judy45 The concierge service can't be beat!
This hotel is centrally located for many great
sites and restaurants. The concierge service
was wonderful! We asked them several
different questions and their recommendations
turned into great experiences for us! We
were a group of 3 women here for a sightseeing and restaurant experience. What fun!
The beds are always great at Westins. That
we can count on. The staff was as nice
and helpful as could be. Good job!
May 31, 2014
Rated 3 out of 5 by bbpp13 Not recommending this hotel
The location of the hotel is great, right in the center of downtown Seattle and can be seen from far afar. However the hotel is in need of long overdue renovations. They front desk wasn't well prepared, they gave us the wrong key for a room located on the north tower (a room belonging to some other people!) They then switched us to the south tower on the lowest floor where the noise of traffic was very visible. We finally got a room on a mid level floor but the room was really bad with cracks on the bathroom walls and door. No apology from the hotel or front desk! We were very frustrated but since we were there for a babymoon we decided not to let this ruin our visit.
May 29, 2013
Rated 4 out of 5 by JML1109 Staff Responsiveness
I had a bad experience during my stay - no water in the morning! I was not able to take a shower for an important meeting. I understand that maintenance issues happen and although I was VERY frustrated at the situation and not being told about it ahead of time, the Service Express Manager "Theodore" handled the situation well. He was empathetic, understanding and he offered complimentary points to help make up for the bad experience. I was pleased with his response, and left the hotel feeling much better than I had a few hours earlier. Thank you!
May 7, 2014
Rated 4 out of 5 by 6314 Westin Seattle
Very nice stay, helpful and friendly staff, comfortable room.
We would have liked more towels in the room - that is the only negative observation. Very convenient location for sightseeing, concert hall, restaurants, shopping
June 8, 2014
Rated 5 out of 5 by Keau46 Great place to stay
Im not from the continent and this was the first time I had been to Seattle. The hotel staff were very kind and the room was clean and comfortable. There were some nights that had creaking sounds, but I concluded this was due to high winds outside pushing against the building. I would recommend this hotel to anyone traveling to Seattle. It was perfectly situated in the downtown area and made it easy to travel to any part of the city. The view from the hotel was beautiful. I didn't like that there weren't better food options in the hotel. But that wasn't so bad as there were many great restaurants and stores nearby.
December 12, 2012
Rated 5 out of 5 by Ginger400 Great for meetings
This hotel was great for our conference. Plenty of break out rooms for small gatherings and larger rooms for more people.
June 9, 2014
Rated 2 out of 5 by Annabelle You hear everybody around you in your room!
This Hotel has absolutely no sound proofing at all! We had to stuff towels inside the adjoining doors because of the one inch gaps allowing noise right in, outside of the doors and by the entrance door as well! It was awefull, just the average person talking or laughing was as if they were in your room. Alerted Manager and they even came up to the room at midnight and were very apologetic but when one is paying over $200 per night to be away from the children on a little getaway sorry doesn't cut it! They gave us a $50 credit which I feel was unsatisfactory on their part. I will not return to this hotel nor will I recommend it to anyone who is looking for a restful sleep.
January 20, 2013
Rated 5 out of 5 by Soos777 Excellent Stay!!
I came in for business but my husband was able to come along on this trip with me, so we stayed over the weekend. Your establishment took what WAS a business trip, and raised the bar to a whole new level. We REALLY appreciate everything that was done for us! The bed was out of this world, the Starbucks coffee in bed every morning while waking up to that beautiful view of the sunrise and all the smiles ALL the time! I come to Seattle every three months, and I will definitely be returning to Westin! PS, Next time I will be taking advantage of the workout facility and loaner apparel! ;o) Thanks again for everything!
October 10, 2012
Rated 3 out of 5 by Stacey35 Elevator problems
Two of the four elevators were not working. Waiting time for the elevator could take 20 min.
The hotel was at full capacity and not properly prepared to accommodate cruise ship passengers that would be arriving that weekend.
We had to use service elevators and although staff were very apologetic, it did cause a lot of frustrations, especially for families with young kids.
When my husband and I checked in, we received a voucher for free coffee at the coffee bar in the lobby. When we went to redeem the voucher, they refused to give us each one coffee and said the it was good for only one cup ! They could have done way better considering that it was elevator nightmare weekend!
August 1, 2012
Rated 5 out of 5 by quietlearner Timeless Class
I have stayed at Hotels across the Globe and my favorite is, hands down, the Seattle, Westin. The reason simply put, timeless elegance and a Staff that are a cut above the rest. These folks take on a personal flare that is second to none in the Hospitality Industry. If you truly want to feel Good about who you are, simply stay at this Hotel. The Staff will provide 5 star service at every level and make sure that you are the most important person in the place at all times. Westin Hotels, you simply make me feel good about me. I will continue to be a Super Star at your Hotels as long as the doors are open. P.H.
August 18, 2012
Rated 2 out of 5 by consultanttraveler Outdated hotel with subpar facilities
The Westin here is old and is in need of updating, the room feels old and really, there's not a lot of space. The facilities, especially the gym leave you wanting - it comprises two small rooms on different levels - one for cardio and another for weights. The weights room is so small it can hardly accommodate 3 people at once. I'm not exaggerating. There are no windows either. The only restaurant in the building produces awful food - and the hotel is not ready to acknowledge it as I was told the burgers were "rated best in town". I couldn't even finish the burger as it was horrible. Don't even bother with this place. The only redeeming feature of this hotel is the staff - they are friendly and do a great job.
April 9, 2014
Rated 2 out of 5 by kumano13 disappointed
I am a local and no good hotels in Seattle. I used to think that the Westin was exceptional but it has diminished in my eyes. And was there before the renovation.
My room was not exceptional. I asked for a great view and high level floor and i got 35th with a business building view.
Ice machine flooded hallway and no staff around to fix.
To top it off i was with family socializing in lounge area in front and a homeless person approached us for money. NOT RELAXING!!
March 12, 2013
Rated 5 out of 5 by JKW707 Great experience
Great location, relaxing, spacious room, beautiful view, and by far the best option for the price range!
Hotel was close to all attractions we wanted to see and very close to public transportation. We did not drive anywhere. The room has an amazing view and amazingly comfortable bed! The room was spacious and came with excellent amentities. The lobby also had a great bar and plenty of seating. The staff had great recommendations for local restaurants (not chains so thank you!). I did a lot of research on hotel rooms for months. This was by far the best option for the price range. Exceeded my expectations!
September 25, 2012
Rated 5 out of 5 by rayp Great Hotel
Our first trip to Seattle, and so happy we booked this hotel. Took train to location from airport, so no car rental required! The room was clean, and very comfortable.
Not only is this hotel awesome, their hamburger won some kind of award in Seattle, and it was really, really good! You have to try it.
May 31, 2014
Rated 5 out of 5 by Louies Westin Seattle = WOW !!
Westin Seattle is a beautiful hotel with all the bells & whistles! Great staff, great rooms, great beds. The perfect place to stay while seeing Seattle !
June 4, 2014
Rated 3 out of 5 by FormerTucsonite Things were a little off
We often stay here and were disappointed this time. Room was not ready. Officious clerk at check in. We had paid for a grand view and were disappointed there was another building off to the side. We were given a room that had an adjoining door and there were noisy children in the next room banging on it. Bathroom was small and cramped. No bathrobes . Coffee maker with no coffee and just one cup. Would have liked a few bathroom products besides just the basic shampoo, conditioner, lotion and soap. Very unfriendly warnings about using the refrigerator to store your own cold things. Almost no closet or drawer space. Sketchy character hanging around workout room. Great location though.
November 12, 2013
Rated 3 out of 5 by PlatinumTim This hotel needs improvements
This Westin is not as updated as most are and needs a facelift. But even more concerning is the service which is independent of the looks. The last 2 times I visited the rooms had not been totally cleaned. And each time the lobby bar is a mess - this time when I sat at the bar the 3 glasses and snacks the previous person sitting there had were left there for 30 minutes after my drink was served! Let me know if you want to see a picture of that.
May 20, 2014
Rated 5 out of 5 by Peter67 Post Renovation Renaissance
We stayed at the Westin Seattle for three nights (Sept. 20-22, 2013) for a very busy football weekend; both Huskies and Seahawks were playing. We had a delightful Premium Water View room on the 30th floor. Facilities were great but the most important and pleasant surprise was the very much improved customer care and service standards. From arrival at the door, check-in, restaurant service (especially our breakfast waitress Natalja C.), and throughout the hotel, people were friendly and accommodating. The one service glitch (no coffee supplies in room one morning), was quickly remedied through "Service Express". The Seattle Westin again takes its place as a Westin worth re-visiting.
September 24, 2013
Rated 5 out of 5 by Grantbus Great value on weekend
Great hotel, big rooms, all facilities great coffee only one teeny thing wrong, the beautiful soap (shaped like a leaf) kept falling between the slits if he soap holder! Like a say, not a biggy!
June 3, 2014
Rated 5 out of 5 by Schilly The hotel is very nice and the staff is excellent.
The room was clean and cozy. The décor was really nice. The beds were excellent, made me get a new bed when I got home. Very nice shower. We really enjoyed the swimming pool and hot tub. Staff was exceptional.
June 2, 2014
Rated 5 out of 5 by Picky2 Great hotel
I am a very picky person. This hotel was fantastic. The decor was modern and great choice of colors in room. Our room was a city view on an upper floor. Checking in and out of hotel was quick and easy. Great location, and a very easy walk from the "lite rail station"' about 1/2 block. I would highly recommend "The Westin".
May 28, 2014
Rated 5 out of 5 by LiuLu Great Service! Great location!
Pro: Great location! 3 minute walk to west lake mall for monorail to space needle. 7-8 minutes walk to pike place market. 3 minutes walk to nordstorm, pacific center, macys. Plus, they have one of the best services among all spg chains that I have stayed.
For example, our neighbour next door was blasting their music late at night, I rang the service express and minutes later they sent security up to warn them.
Con: The building looks old, and the facilities are also quite old. The city view ( only apartments across) is not that nice I wished I could get a space needle view or water view instead.
November 12, 2013