Rated 4 out of 5 by itmt Green?
Whe returning to my room around 9pm on Sat night my room was not made up - I did not ask for "Green", I called the front desk and they confirmed I did indeed not sign up for Green and they would let housekeeping know!!...I do not need my sheets changed nor my towels washed after one nights stay, but I do expect my bed to be made, my bathroom cleaned, and room picked up. I was baffled and very tired.
So in the furture if "Green" means one does not get ones room made up, I would have to opt out of being Green- I find it hard to belive that the Westin belives green means: pay but stay in a mess? I would not leave my own home without making my bed or picking up after myself;; why on earth would I pay good money to stay in a hotel who would not do the same Even Motels around the corner would do that
January 22, 2013
Rated 4 out of 5 by study12 not worth the price
The staff was great and the location was good too. We were on the 19th floor facing the North in the North tower and could see some water but no Space Needle or Mtn. The bedrooms were updated well but the Elevators were old and missing a button or two and the bathrooms down stairs need to be updated like the restaurant. Unless you get a deal its not worth the price
July 29, 2014
Rated 2 out of 5 by cm2014 Carpets still smell like smoke
The carpets in the lobby still smell like smoke, if you needed more indications of how dingy they are than how dingy they look.
There were loud mechanical clicking sounds coming from inside the walls of my room, it was like getting 25 wakeup calls every hour. The drain gurgled so loud I had to close the bathroom door. The ice machine across the hall must have had a motor form the '70s. I swear I'm a decent sleeper. All this even woke up my 5 year old, and she sleeps through anything.
March 31, 2014
Rated 2 out of 5 by jh4good Great location - not-so-great hotel
We had traveled from north Vancouver Island that day and were looking forward to checking into the Westin, showering, and experiencing Seattle and the "heavenly bed". After a long check-in experience, we settled for a room with two double beds and a view (because they said they were "sold out" of king beds). When we got to our room, my heart sunk as I entered, because the room was hot and dirty - like someone else was living there, and the phone didn't work. I went out to the hall and called for help... and waited... 20 minutes later, I called again, and asked to be connected to the front desk. Finally someone in charge attended to our needs, and got us (miraculously) into a room on the same floor with a king bed (I thought they were sold out!!!) Anyway, no concierge lounge and very expensive parking ($41.00/day!), but after much ado, a great room. Never had this happen at a Westin.
July 18, 2014
Rated 3 out of 5 by Sleeplessinseattle2014 Good, not great
Problems started at check in when my confirmation number brought up a different arrival date and name. Fortunately I had the original email from the hotel with the proper info. In retrospect this was not the hotel’s fault; the travel arranger changed the reservation. It took about an hour to sort out the situation. in the end I received a (physically) great upper floor room with a partial bay view. The problem with the room was terrible (i.e. none) soundproofing between the room next door through the connecting room door. The noise from the room next door was terrible and at 1 AM I finally contacted the front desk who assured me they would take care of the situation. About an hour later the neighbors quieted down. The same thing happened two nights later necessitating another front desk call after midnight and a resolution about an hour after that. So much for a restful night's sleep. In fairness, at least the second time, I don't think the neighbor's were being all that loud, but the noise through the connecting door sounded like I was in the room with them. Putting pillows around the base of the door helped a little, but not much. Internet worked OK and meeting service was good. I think they need to address the sound issue but other than that the hotel was fine.
August 27, 2014
Rated 5 out of 5 by Stubee Westin Seattle with pets - 3
We were stuck between a rental lease end and construction completion... with three cats. With just a day of warning we had to find a place to stay, with the furry family.
There were no questions or problems with the the additional passengers and in fact the hotel was very understanding of their "high maintenance" needs. No additional pet fees, extended stay, late checkout made me really want to reach out and thank the hotel and their supportive staff - ohh did I mention great location. I love this part of downtown, great restaurants and lots to do. Very nice bed, soft and supportive. Awesome views of the sound, just for the kitties!
The only bad thing I would say is you are immediately downtown in a large hotel, if your looking for a cheap stay there are other places, but you get what you pay for.
September 8, 2013
Rated 4 out of 5 by HM1282 Good Hotel - Bad WiFi
Nice location with many nice restaurants within walking distance including the pike place market. I stayed in the North tower and had a nice room that was well maintained and as expected from the Westin brand.
Like with some other SPG properties, the in room WiFi offers 2 different options, I chose the higher end service since it was reasonably priced (~$15/day) but I still had little to no connectivity in my room, I ended up having to go to the lobby to get online and get my work done.
May 20, 2012
Rated 4 out of 5 by ERoge Great Hotel
This hotel is in a great location and as a visitor would stay in this hotel again. I attended a conference at this hotel, so I got a conference discounted rate, as a result, my room was right by the elevators... you hear "ding" all night long, and I had a low floor with buildings for a view. My colleague did not reserve his room in time for the "conference rate" so he paid $20 more, but had a view of the water, room wasn't by the elevator, etc.
June 22, 2014
Rated 5 out of 5 by Luvcycln This hotel is in a great area
First time in Seattle, booked at the Westin of course. This hotel was in a great area, within walking distance to everything, and very close to Nordstrom!
August 20, 2014
Rated 5 out of 5 by GregB Ahhhhhhh...
From the moment we entered this hotel we were greeted with smiling, friendly, and courteous staff. We didn't mind the slightly longer check-in, since staff treats every client special. Our upgraded room had a spectacular view, was quiet and clean, modern, and the bed was as heavenly as the name suggests. Great location for walking around downtown. Would recommend this hotel very highly.
TIP: Make use of the concierge service! They are fantastic, friendly, and know absolutely everything!
July 26, 2012
Rated 5 out of 5 by JRW16 Great service and location
An unexpected detour to Seattle led to a 3 night stay at this property. Due to a busy weekend at the hotel they could not get adjoining rooms the first night but they did get us transferred to adjoining rooms the very next day. This hotel is very close to all the major downtown attractions. It was a great stay!
August 6, 2014
Rated 5 out of 5 by merrickegan Westin Seattle
Great hotel with great proximity to restaurants.
August 25, 2014
Rated 3 out of 5 by AmyH Just Average
This is not the kind of Westin that I'm accustom to staying in. The hotel is dated...the elevators are shaky, our LG flat screen TV had the worst picture ever and the "dresser" was a tiny little piece that was tucked inside the closet. Virtually no storage for your luggage. The best thing was the location. We had a few drinks in the Relish Bar and the bartender looked like serving customers was hellish for him. This hotel did not live up to the Westin standards that I expect. Too bad.
November 5, 2013
Rated 5 out of 5 by Header55 Wine Women & Wonderful WESTIN (girls weekend)
Another memorable stay at the Westin Seattle. Everything was perfect for our girls weekend. Amanda at check-in was exceedingly friendly as always, having everything ready for us upon arrival including excellent upgrade. Hotel close to everything we wanted to visit, & staff graciously accommodated all our requests throughout the stay. . including providing both wine & champagne glasses for our stay. Thank you again for everything, we all can't wait to return for another girls getaway!
January 14, 2014
Rated 5 out of 5 by Sammy07 Great Staff and Great Locations
Westin is located in such a great location. Everything is within walking distance and just around the corner to take monorail.
August 21, 2014
Rated 5 out of 5 by NanaWilli Great Experience
Spent three days in August at Seattle Westin. Can't find anything to complain about....exceptional service and comfort as well as a good location.
August 20, 2014
Rated 5 out of 5 by Max2213 Great staff, great hotel !
When we arrived at the Westin Seattle,we were more than a little frazzeled. You see, our bag containing all of our Grandson's birthday gifts as well as our medications had been lost . Fortunately the front desk person( Trevor ),couldn't have been more pleasant, reassuring and even funny. Eventually our luggage was sent to the hotel and thankfully our nerves had been calmed by the outstanding hotel staff. The entire staff was great. What a fine hotel and what fine people work there.
February 4, 2014
Rated 5 out of 5 by Jean45 Great Location
Our checkin was handled immediately upon our arrival. The staff was very accommodating to our needs and very friendly and helpful. I would highly recommend this hotel.
August 18, 2014
Rated 2 out of 5 by SEJ2012 Ouch
I love Westins -- but this one is vastly in need of a recommitment to quality service. Folks were generally nice -- but the restuarant was closed in the afternoon, the food was poor (crunch/soggy Salmon is not a good thing), service express folks didn't answer the phone timely (what's the definition of express), I checked into a room that hadn't been vacated yet (it is fun walking in on someone), I took your green offer for 500 extra points if i agreed to forego maid service -- but the maids came in and cleaned anyway...there's more, but I think you get the picture. So, I'm sure you guys will get it together sometime in the future -- it is a great location and has the Westin brand behind it. But come on hotel leadership, get your stuff together. Nex time I'm in Seattle, I will be staying somewhere else.
July 14, 2012
Rated 5 out of 5 by GilP Fantastic Experience!
Our stay at the Westin Seattle was very memorable due to the location, room views and room comfort. The attendant at the SPG member desk was also outstanding!! We would definitely come back and recommend this hotel to friends and business colleagues.
August 12, 2014
Rated 4 out of 5 by kstar88 This hotel has a great location, views, and bed
This hotel was perfectly located and within walking distance of Public Market, Lake Union, Seattle Art Museum and the SAM Sculpture Park. If you are health conscious business traveler, Whole Foods is a 5 minute walk and in addition to the very clean hotel gym, there are lots of running options and several boutique yoga and spinning studios within easy walking distance. Very close to the Light Rail downtown stop and very convenient and easy to get to airport.
May 28, 2014
Rated 5 out of 5 by drea411 There for business, but it seemed like a vacation
I was at the Westin Seattle for a business event, but the location and great service made it so enjoyable that it seemed like a vacation. The concierge recommended several great restaurants and actitivies that fit right in to our "down time" and made the stay really nice.
My only disappointment was the exercise facilities. The equipment (cardio and weights) are divided into two seperate rooms. The weight room was very small that it seemed crowded when it was occupied by 3 people.
June 4, 2012
Rated 1 out of 5 by Carol49 Pre cruise stay
A great place to stay anytime.
August 24, 2014
Rated 5 out of 5 by ckjones12 September in Seattle
The staff are wonderful at this hotel. When I checked in, we discovered that my reservation had not been recorded correctly. Fortunately, I had the email indicating the correct reservation that I originally made and the manager quickly righted the wrong. I appreciate the service. I do wish there was a coffee machine in the room so I could make my own tea - but alas...maybe one day. The self park was full throughout my stay which was a bummer, but everything worked out in the end.
September 25, 2013
Rated 5 out of 5 by Dessert1 My hotel stay
I found the Westin in Seattle to be perfectly located, extremely clean, with the staff very friendly. ther food was very good the meeting facility comfortable and my room was comfortable and well planned.
August 15, 2014
Rated 5 out of 5 by Judy Customer Service is the best
I was immediately greeted with a smile at the reception desk. I explained I was a bit early for check in, but the gentleman behind the desk said he might have a room for me. And, he did! The room is beautiful, clean, and the sheets are fresh. The view at the North Tower is beautiful. I can just sit next to the floor to floor windows and star at the sight! The concierge was very helpful and knows my needs as a weekend traveler. I am grateful I made it here this spring weekend. : )
March 24, 2013
Rated 5 out of 5 by JerseyGirl67 Heavenly Stay
My overnight stay at Seattle Westin was outstanding from start to finish. The Reception Desk greeting by Nicole made me feel special---recognized my SPG, gave me an upgrade for a small fee, a room with a beautiful view of Elliot Bay, and offered me a 2 p.m. checkout, which made my 11 a.m. appointment so much easier. My room was spotless; the bed...so comfortable, I also appreciate the complimentary bottle of water, as well as the coffees & teas. Look forward to my next visit.
March 12, 2014
Rated 2 out of 5 by Carlos15 Entire Facility Should Review Expectations
Washington DECA was honored to have a stay at the Seattle Westin Hotel,but soonly that honor diminished into a burden. The Elevators were full and tiresome to wait on. I personally thought that front deskmen should rise their cheeky butt off their chairs, manage the elevators and RUSH people to the bottom if the elevators are full. Stopping at each individual floor is unsafe for loading capacity and security purposes. The bathrooms do not have all the amenities that one should have such as soap and bathroom deodorant. The staff had complications with assigning rooms, and in general wasted our time. I would not recommend this hotel to anyone unless these problems were attended to in a proffessional and timely manner. I also felt that the "Guest" wasn't put at a priority, but the paychecks of employees were.
October 30, 2013
Rated 5 out of 5 by Tybensmom Staff was exceptionally attentive!
This hotel was in a great location! Pike Market was only a couple of blocks from the hotel with an interesting crowd, entertainment and fabulous food! The Light Rail (to and from the airport) was a cheap alternative (est. $2.75 one way) to a taxi ($50 one way) and it was conveniently located a block from the hotel. Lots of shops and restaurants near by too! Would definitely stay here again!
July 14, 2014
Rated 5 out of 5 by LaaasVegas Awsome Stay
This is my go-to hotel when I come to Seattle. The staff is always pleasant and the accomodations comfortable. The pool area could you a face lift but that's the only thing I can fault. I want to call out Jonathan at the front desk for a wonderful check in experience - Thank you! He made my birthday.
August 4, 2014