Rated 4 out of 5 by SPGPlatinumMember69 Hotel Needs Facelift
Furniture and carpets need replacing.
Concierge was not very good.
Car was not brought around when the valet was called.
July 1, 2014
Rated 5 out of 5 by DennisHouston Great place to stay
The staff, room and service were excellent - couldn't ask for a more comfortable place to stay! Enjoy!
July 2, 2014
Rated 4 out of 5 by Rez123 Fron Desk
The front desk agent was not friendly at all. As we were checking in she was not smiling at all and it just looked like she did not want to be at work. I asked for a top floor which I got but it was really close to the elevator which was fine as well, but when I asked her if she had anything else she rolled her eyes and said no.She didn't explain anything about the hotel, did not wish as a good stay..I found her rude and not helpfull at all. Even my boyfriend who's bday we were celerbrating commented on her rude behaviour.
September 19, 2012
Rated 5 out of 5 by Chloe08 Great hotel - perfect location
We stayed for one night with our young kids. Room was very clean and comfortable. Staff in the lobby/parking area were very helpful upon arrival. Can't beat the location for downtown attractions like centre island and Ripleys Aquarium.
June 25, 2014
Rated 5 out of 5 by Gordonmck Very comfortable
Very clean and comfortable rooms
July 3, 2014
Rated 5 out of 5 by MomsDayConcert2014 Excellent stay
Everything was top notch from the moment we pulled into the parking garage. Staff was attentive and courteous.
Check in was great and we even managed to get a room with a lake view.
Room was clean, spacious and quiet.
My only complaint if I were to have one is having to pay for in room wifi. Wifi was complimentary in the lobby so was fine just not as convenient.
Overall, we are extremely pleased we chose the Westin Harbour Castle and will definitely return.
May 13, 2014
Rated 4 out of 5 by Xena123 The Staff are Amazing!
The staff at the Westin harbour Castle are fantastic. They are really attentive and respond super quickly. I came for a conference and any employee that I encountered made the experience that much more memorable. Robert helped out with all of our conference needs and Kevin Nguyen the restaurant sous-chef is an amazing cook and made the time to share his time with us so that we could personally thank him for his culinary expertise. I don't usually write reviews but the staff at this hotel deserve all the praise and more.
April 15, 2013
Rated 5 out of 5 by PhatAl A Great Hotel
My wife and I really did enjoy ourselves while staying at the Westin. The staff was warm and very friendly.
June 30, 2014
Rated 5 out of 5 by Daver409 Westin Harbour Castle, November 2012
Another excellent stay at the Westin HC, one of my favourite hotels in North America. It was Grey Cup weekend in Toronto, so the arrival process was not up to usual standards with the valet service etc., but everything else was as perfect as I have come to expect. Once we were inside, we were greeted by Jennifer while awaiting check-in, and everything was looked after. We had an excellent room - better than we had expected due to a late booking - which was a pleasant surprise. Already looking forward to our next visit.
November 28, 2012
Rated 3 out of 5 by PALR A little disappointing...
I try to stay at Westin properties because the service is always amazing and the brand supports the LGBT community. This was my first time in Toronto and we were only there for a layover (17 hours). Non-the-less, I wanted to enjoy the downtown and harbor views. The hotel needs some attention to detail as the room was well appointed, but clearly well "used". There were glass rings on the bedside table and the bathroom tile was far from pristine. I also have to say that paying for in-room internet is WAY behind the times for a luxury brand. As much as I have enjoyed my Westin experiences - and as truly awesome as the service is - I am probably going to be doing more comparison "shopping" in the future based on my last two stays - as I am starting to question the value.
January 7, 2013
Rated 1 out of 5 by Heather24 Expensive Parking-Noisy Adjoining Room
We were disappointed to find out we had to pay an extra $40 for parking. We were even more disappointed to find out we had a noisy, adjoining room. We heard EVERYTHING from this room including a crying baby from 5am. We heard the couple talking, watching tv, using the washroom. It was ridiculous. We complained to the front desk and were told security would be sent up. What is security going to do about the lack of insulation at the adjoining door? We asked for our money back. We were told my manager, Michelle that she would issue us an email with a free stay - in a non-adjoining room. We are still waiting for that email. What a disappointment. We aren't rich. We splurged and drove 3 1/2 hours to enjoy a nice evening for our anniversary. We should have stayed at home.
April 9, 2013
Rated 3 out of 5 by Pulse just okay
Long line ups at check in, people behind were allowed to jump the que when invited over by the front desk staff. No one at baggage counter (phone rang the entire time). when they came, room was too full for baggage, directed downstairs. Decided just to lug it to the vehicle parked a couple of blocks away. Directed to business centre, which was locked although it indicated "24 hrs". Overpriced in room movie. Fire alarm sounded after midnight which was annoying, but outside of staff control. Could not sleep after that.
January 14, 2013
Rated 1 out of 5 by conferenceguest200 Yearly Conference Stay
Every year I attend a conference at this hotel and it is tired and grungy. They may not be able to replace worn carpet and mouldings etc but the towels had strings hanging from them, the bathrooms were not as clean as one should expect upon arrival, the chrome was grungy, mirror spotted, dust on the counter etc, these things ARE fixable and yet not done. I wish the planners would find a new venue for their two day event as food served for breakfast / lunch is sub par as it is in their main floor restaurant. The location is good, close to major venues and the subway, the bed is comfy. The internet is lousy and expensive as is their drinks/coffee etc in the lounge and coffee bar on the main lobby area. if given a choice I would NOT stay here for the price they charge per night.
January 2, 2014
Rated 4 out of 5 by tophatlad Hotel great - food below par
Room on the 32 floor had great views of the lake and was very clean and comfortable. Had dinner on the 38th floor. Mushroom risotto was under cooked (lots of crunching) and bland (no richness). Had rack of lamb - ordered pink, served well done. No sauce/jus and no offer of mint sauce. The worst was the side of "fresh" vegetables - a pile of mush of what I have no idea. It was brown with no flavour, and no visible identity of what vegetables were present. The creme brulee was just as bad - no flavour, no richness, they must have cheaped out and used milk instead of cream, margarine instead of butter and no eggs yolks. Neither the meal nor dessert had a garnish - poor regard for so called fine dining. Serving staff were excellent! TIme to get a creative chef on the top floor.
May 23, 2012
Rated 5 out of 5 by Kcash Great Stay!
We stayed at the Harbour Castle on September 2, 2012 for one night and our stay was excellent from the moment that we handed the keys to our car over to the valet. We arrived in Toronto early but we were able to check in upon arrival. Our room was clean and comfortable and the view from our room was incredible. The pool and sundeck were fantastic. The price of our room (booking with a CAA discount) was unbeatabe! I highly recommend this hotel and we will absolutely be staying at the Westin Harbour Castle again.
September 6, 2012
Rated 5 out of 5 by LMKW Beautiful Hotel
I stayed for a work conference. The staff was exceptional as was the room and food. It was a beautiful hotel and located right on the harbor.
June 26, 2014
Rated 3 out of 5 by Regi49 The hotel staff was awesome
The hotel pricing was steep for what the room was like. Every room should have a microwave and small fridge. Should also be better stocked with towels, soap etc...shouldn't have to call for that daily.
June 23, 2014
Rated 3 out of 5 by AT1935 Lodging rooms are not kept clean
Upon check-in we discovered half full soda and juice bottles in the bar fridge which we thought was the frigerator. We also turned down the 500 spg points to have our room cleaned every day since I was traveling with my 85 year old mother while I attended the OMCA conference. The bed sheets were not changed the entire time and the bathroom floor was very dirty with an empty vodka bottle under the sink. The day before check out we did have a room attendant that did a nice job. Employees were nice and friendly.
November 11, 2013
Rated 2 out of 5 by Chat08 The standards at this hotel have declined significantly.
We were looking forward to our stay but unfortunately the hoetl did not meet our expextations. We had a Murphy bed which did not have the wonderful comfort that I have come to expect at this hotel. Some of the emmenities were missing from the room such as shampoo and I believe a robe. Sean was fantastic at trying to make up for these problems but it is unlikely that we will stay at this hotel again.
May 29, 2014
Rated 4 out of 5 by noctem Disappointing details
Really, it could be a great hotel, clean, well located, good service... However the wall are so thin I could hear the guy next door talk on phone, and was following all his movements, including when he was flushing his toilet.... and was even woke up by his alarm. Another detail: there seems to be no dedicated taxi line, so you may ave to wait 10-15mn for a taxi.
Last thing (but it adds up): soap and body wash were missing on the bathroom when I entered, but the next day and after a 5$ tip they were back....
January 31, 2013
Rated 4 out of 5 by Seatac Very good experience front desk was exceptional
The hotel was very nice on par with many other Starwood hotels that I have stayed at. The only confusion was that the room smelled like smoke. Room Service was also relatively quick and they had the usual amenities on hand.
There was a little bit of confusion during checkin and Elizabeth (at the front desk) was able to help me sort it out, and even gave us an upgrade due to the inconvenience. Additionally she was very courteous and professional and was great at directing my friends and me were to go.
February 5, 2014
Rated 3 out of 5 by Gretchen2014 Luxury hotel but charges extra for amenities.
Paid extra for "terrace" room w/outdoor balcony and water view. But there was no patio furniture--required 2 calls to concierge to get rattan chairs and table delivered. Afterward, enjoyed sitting outside. Check-in long delay, and only 2 chairs in the area, so spouse had to stand and wait with our luggage. Never told cost of internet, but it wasn't free. Not a real refrigerator, would only "chill drinks" but warned perishable foods would spoil! Free in-room wi-fi, real refrigerators, and free local telephone calls are standard in lesser quality hotels--why not here? Felt "nickel and dimed." Check-out also long wait; incorrect charge from restaurant removed after reviewing bill. Casual restaurant closed when we arrived; could only order hors deourves from "bar." Food was good when restaurant was open for breakfast. Dinner at fancy roof top restaurant as fine as we remembered from our stay at Harbour Castle 30+ years ago, but no longer revolves. Appreciated in-room safe for valuables. Protected valet parking good, but far more expensive than our hotel in Montreal. Bedding nice, furniture and desk comfortable. Maids were pleasant.
June 24, 2014
Rated 5 out of 5 by BK77 Great view, Great Staff = Great weekend
On arrival we were welcomed promptly by a great young man named David who registered us quickly and even made our 6 year old's day by offering a room with a view of the lake and a free movie! The view was great and the bed very comfortable. The pool was great with a view during the day from the fifth floor of the harbour and at night I was able to watch the Leafs win from the pool side tv.
On check out all the staff were very attentive and very interactive with our son including the baggage and valet.
January 21, 2014
Rated 5 out of 5 by 43147 Excellent Service & Beautiful Hotel
Quick and easy check in. Concierge was friendly and helpful with restaurant recommendations and how to get around town. Rooms were comfortable, clean, and had a magnificent view of the city / lake. The overall feel of the hotel is clean and professional. Great location within walking distance of the ACC, bars, restaurants, and subway/bus/streetcar lines.
The main reason I was so satisfied was that I left a laptop in my room after checking out. The laptop was found by housekeeping, returned to the lost and found, and I treated with the best quality and ease of service as the hotel shipped my laptop back to me. Great guest service all around.
Only slight drawbacks were expensive parking and expensive in-hotel restaurant. Walk a couple blocks, see the city, and eat somewhere else.
April 5, 2013
Rated 3 out of 5 by MissVictoria Staff friendly
Overall good place to stay. The hotel is getting old and tired looking but the staff was helpful and friendly. The beds were comfortable. Vews on lake side were beautiful.
June 23, 2014
Rated 4 out of 5 by Outrunner Huge and comfortable facility
The location is nice, as it's right at the waterfront. Even if you get a city view rather than a lake view, you're still doing just fine. You're far enough away from the hustle and bustle of the city, but close enough to walk to it all, or to public transit. It's Westin, so expect the luxury and little extras which make it a great choice. If you're SPG Elite, you'll likely get your room upgrade, which is the most important, I think, but don't expect a lot of recognition otherwise.Overall, a good choice.
March 8, 2013
Rated 5 out of 5 by wjp1 One of the very best
Great location, excellent service and friendly staff are the hall marks of a great hotel.
June 26, 2014
Rated 2 out of 5 by tjda Not happy
I am a Gold member and was put ina room right next to the elevator. Not sure if it was the floor I was on, but I could hear the elevators going up and down all night. Also, wifi was not working in room or hallway. I called front desk and they sent me to tech support. Tech support told me there was nothing that could be done and blamed it on the elevators possibly interfering with wifi connection. There was also a conference in the hotel and had to wait 10 minutes every time I had to use the elevator.
January 10, 2013
Rated 5 out of 5 by Mandi04 Super hoter
This hotel met all my expectations. My only small concern was the wait to check in. I was glad I was the second in line instead of the eighth!
June 23, 2014
Rated 4 out of 5 by Avacodo48 The Westin Harbour Castle more than met our needs
My Husband and I had booked a Theatre Night Package and had chosen the Westin Harbour Castle as our preferred hotel. We are seniors and like to eliminate as many challenges as we can. Staying at this hotel we were able to drive and safely have our car taking care of by valet parking, enjoy a delicious meal at the Toula, take a cab to the theatre and end the night having a night cap.
Room was clean and very comfortable and staff were most courteous. We will definitely choose this hotel again.
February 9, 2014