Rated 4 out of 5 by MixedFeelings Confirmation Trouble
We were attending a meeting & had schedule changes. So we added a day in front & behind our initial booking dates. We discussed at check -in but still got checked out of our room each day & had to go back to desk & get new key daily.
Also ate at the restaurant twice & had the slowest service we've ever experienced. Would never eat there again.
The meeting food, facility, service was outstanding. Our room & view were wonderful. Service was exceptable.
April 17, 2012
Rated 2 out of 5 by biscut1 none
not good will never stay again .
April 22, 2014
Rated 5 out of 5 by clerk6538 Excellent staff
I utilized in-room dining several times while I was attending a conference. The food was delivered timely and ofcourse was very tasty.
April 17, 2014
Rated 5 out of 5 by Nasus66 Beautiful hotel
Great location! Hotel is beautiful, clean, friendly staff, nice amenities!
April 20, 2014
Rated 5 out of 5 by BSwank A breath of fresh air
We enjoyed the Westin at Savannah so much it made us forget we were there for business. The staff stayed on top of anything that came up: Kelly in the gift shop found a tie for my business meeting and the concierge found business supplies for my last minute presentation. All hands on deck made for smooth sailing and a successful business trip. The spa was a great way for us to reward ourselves afterword. I'll have to bring the clubs next time.
May 24, 2013
Rated 3 out of 5 by jasonmon A few glitches but ok stay
We have stayed here before and enjoyed it so we were expecting nothing less than a great stay. The only real problems we had was when I left my car for valet parking only to find out 2.5 hours later my car was still parked out front with the keys in the ignition. Luckly, no one decide to take off with the car. Next, the a/c was broke and they did send some up to fix it but it was a hot and humid day. Other than those 2 things, our stay was plesant.
August 8, 2012
Rated 4 out of 5 by Greg13 July 4th Week Stay
Overall, staff was excellent in providing service and meeting our needs (one exception is maid service not coming on our third and final day - and it took three phone calls to get fresh towels, coffee, etc.). All staff members very friendly and helpful, and the crew that worked the Fourth of July activities worked extremely hard all day and kept friendly/helpful attitudes. The hotel is beautiful and very nice, but overall, hotel pool is not large enough for size of the hotel, especially during full conditions - very crowded conditions on July 4th. Also, July 4th oyster roast and barbecue was a great idea that wasn't well executed. Oysters were not washed nor cooked properly -- at $18 per bucket, I would've expected more. Overall, food at pool is very good, but expensive. This was our second time visiting and we will likely go back again.
July 7, 2013
Rated 2 out of 5 by GreyDawn33 " Extreme Disappointment "
I booked this hotel for the dining room service that was offered on Christmas Day and left because of the dining experience
there. The cleanliness of the rooms was
fair. The noise level of the other guest was
extremely high. The amenities were disappointing. I feel that this was a waste of
money. I left a day early and lost money because the room service and food was so bad. " Resort" should be used loosely when describing this hotel.
December 26, 2013
Rated 5 out of 5 by LadyRed21 Relaxing Hotel- minus checkout
Our stay in the hotel was great. The staff was more than accomodating from the time we pulled up to checkin till we left. The only thing that was not satisfactory was that we had paid and reserved for a later checkout ( 3pm). We even received confirmation of the late checkout both via email reservation and during checkin. However, the day we were supposed to checkout, we received a letter under the door that checkout was at 12. Good thing we checked it. We only had an hour to pack and leave and everything felt rushed. I did forget my charger. :/ It wasn't a relaxing checkout as I had hoped. Good thing we woke up early even though we had been out late the night before. When asked, the staff just said it was because of availability and they were booked full--- That the case, they should have notified me sooner than the day of about the new checkout time. Lesson -- in future, make sure to verify checkout information more than once before departure.
March 17, 2014
Rated 2 out of 5 by heidien73 Average facility, poor service
We stayed at the Westin Savannah for a conference. The facility seemed understaffed in most areas. Valet was too busy to justify, the lounges were not only understaffed but wait staff would not assist you if your tab was started at the bar. Housekeeping was the worst we had ever experienced - our room wasn't touched the first day, only one soap and conditioner on arrivial, we had to snag a roll of toilet paper and kleenix from the cart as they were not replaced after housekeeping had "attended" to our room, and the bedding was literally thrown up on the bed, the bottom sheet didn't even cover the mattress!
The facility is decent, especially for conferences, though nothing spectacular. Having to take the ferry across the river to do anything was a bit inconvenient, but not a deal breaker. Because of the "unkept" housekeeping I would not recommend.
September 19, 2013
Rated 3 out of 5 by guest1304 disapointed
i was expecting something great - the promised bathrobe did not exist, the starbucks closed mid day, the gift shop didnt have much in the way of snacks, room service - the best i can say is the food arrived as promised, the people bringing it were nice - the food was not good, premade pizza? no fork with my eggs for breakfast?
the electric outlets did not hold the iron plug - no outlets by the bed for cell phones
i just expected more there
February 6, 2013
Rated 5 out of 5 by Carhartt Always a pleasure
The Westin Savannah Harbor Golf Resort & Spa is always a please each time I visit.
1. Staff recognizes and upgrades platinums
2. Staff is always courteous
3. Rooms are clean and well maintained
4. Super high speed, lightning fast internet
5. Top notch gym facility
6. Excellent food on site
7. Close to all the action in Savannah but seperated by a river (a free ferry shuttle zips you right over to River Street).
Negatives - NONE
March 20, 2013
Rated 5 out of 5 by MrsBGreg Anniversary Weekend
Beautiful hotel, warm and welcoming staff. Everyone we came across welcomed us and made sure our stay was comfortable. This hotel and staff made our stay a 'home away from home'. Excellent views, and convenient transportation to River St. and other Savannah attractions. We look forward to coming back to Savannah and staying here again! An A+ to the Westin Savannah Riverfront staff and management!! You really exceeded our expectations!
March 25, 2013
Rated 3 out of 5 by kaylie Unorganized
First of all,we had reservations for 5:30 on Nov.22 in Aqua Star,they didn't open until 6:00,we had to leave & come back.The service was very slow,no one was organized,alot of people just walking around & the food was ok.The brunch was alot better,last yr.The 10th Fl.was full of kids & noisey.Had they asked us,how our stay was,when we checked out,I would of told them.There should be a website,where you,can complain or a real person.
November 25, 2012
Rated 5 out of 5 by DK42 This hotel is a fun place to stay
The Westin Savannah is an excellent facility. Outdoor and pool areas are relaxing and beautifully landscaped. Rooms are quite comfortable. Food is very good; additional restaurants would be a plus. Staff is very accommodating. I would definitley stay there again. The location, across the river from Savannah, provides the best of both worlds for vacation with a relaxing restful location with plenty of sighseeing options minutes away.
October 29, 2012
Rated 5 out of 5 by BrittleFamily Forget the trendy places - Westin is here to STAY!
We have stayed at the Westin for years and seen renovations, upgrades, and improvements. The Westin is a consistently great property for Starwood. We appreciated the new decor and attention to detail. Service is among the best. Our son loves the amenities and was especially surprised by a special birthday card and treat delivery from the staff - truly the nicest gesture ever! Our family wouldn't choose any other hotel in Savannah!
November 16, 2012
Rated 4 out of 5 by Rolo50 Expected More
I was told upon check in I would receive a card to allow me to get 50% off food and drinks at the hotel, and I had to go back and ask for it. The bathroom sink was badly clogged and drained very slow which was both annoying and unsanitary .And to beat all I was charged a whopping 32% gratuity at dinner after receiving very fair service Also Wi -fi stopped working and had to contact the front desk other than that my stay was fine.
August 26, 2013
Rated 3 out of 5 by Bob1107 Beautiful hotel
I was disappointed in some aspects of the hotel. Our room was fine but our toilet worked but you had to hold the handle down to have it flush properly. The cushions on the chairs near the beach had mold on them.
I also think you should have a newsletter ie, things that are going on such as what movies playing outside, or that there were fireworks and where they would be.
Just a couple of things I thought you should be aware of.
September 16, 2013
Rated 5 out of 5 by Nick763 Customer Experience
Absolutely first rate staff completely focused on delivery of an exceptional customer experience. Loved our visit and have already recommended the Westin Savannah to family and friends. Savannah exceeded our expectations in virtually every way.
March 30, 2014
Rated 1 out of 5 by southernbelle Don't stay over a holiday
The hotel is beautiful, but we were kept waiting for a room. Check in is advertised for 4 pm. We had to wait until 5:30 to check in because "rooms were not ready." At the Midnigt Sun restaurant/bar we were not able to get the drinks we wanted because they were "out of" certain ingredients. The evening buffet and Sunday brunch were wonderful. Pool was heated which was nice even when it was 40 degrees outside, but a little dirty.
January 3, 2013
Rated 4 out of 5 by Travel70 The bed is like sleeping on feathers
We had a good experience. I think it could of been better if the staff would have asked what the special occasion was. My husband had just returned from Afghanistan. The bathroom needed re painted and the tub was not properly cleaned. We order room service and my pancakes were hard and over cooked and bacon was burnt. Did not want to wait another 25min. to order another one. But the bed was fantastic .We slept like babies.
November 11, 2013
Rated 3 out of 5 by Sammie1 Front desk VERY accommadating.
We noticed several areas that needed to be paid attention too. Example...shower curtain rings all unattached, small refrig was dirty and looked like it had been beaten up, spa shower had broken tile, no light in the closet,cigarette butts and garbage in parking area. We were very pleased with the people working there and the food was good. The Westin just needs to pay attention to detail.
February 3, 2014
Rated 5 out of 5 by Sarah0906 EXCELLENT Vacation Spot!
I booked this hotel for my husband and my anniversary trip. I am SOOOO glad I chose this hotel! The minute we checked in, we were treated special! They upgraded us to a riverfront view and had champagne and chocolates waiting in our room! We also really loved the pool and pool facilities. We ordered food and it took longer than expected, so they gave us a cocktail for the inconvenience. The Westin made a customer for life!
May 28, 2013
Rated 1 out of 5 by Liz50 Very disappointed
To be a 4 star hotel - we were extremely disappointed in the service . Were told when we checked in they would call when the room was ready - at 5:00 on Friday we called the front desk - it was ready then but they never called us to advise. If we had not called wonder when they would have called us. Upon getting home and receiving the final bill - we were charged 2.74 for a bottle of water that was on the desk- really ??
March 12, 2013
Rated 3 out of 5 by Zoe13 I was suprised it was not a better quality
Some of the amenities in the room were old and did not work well, certainly not what one would expect from a hotel of this quality. I was unable to decline housekeeping (for sustainability purposes) without hanging a "Do not disturb" hanger, which prevented me from getting refills of coffee, etc. And this hotel only offers Starbucks medium blend coffee for in room service, of which I believe is too strong and tasted very poor. I had to cycle the pre-measured coffee filter twice in order to reach a drinkable cup. It seems the pre-measured is way too much for a single cup. The staff was nice but did not go out of there way to help. I had one attendee stand by and watch while I unloaded my car onto the luggage cart! My check in was delayed by 45 minutes - this is after the 4 pm check in time - even though I arrived at 3:45 pm. Overall - I expected more from this hotel.
August 19, 2013
Rated 3 out of 5 by CNWattendee Not up to the usual standard.
The hotel was sold out due to a conference I was attending. I had to change hotels midway through my stay. When I asked about extending my stay, the Director of Front Office, Jessica, assured me that she would look into the possibility and get back to me. I never heard from her again. The room was shabby and small. After our stay at the Westin Hilton Head resort, it was quite a letdown.
January 27, 2014
Rated 3 out of 5 by JEG1 Impossible to get ?s answered
Whatever answers you do get, get them in writing and find out the name of the person who gave you the information so you can refer back to them. Because I guarantee you that the next person you talk to will tell you something totally different. Was it nice? Yes. Clean? Yes. Good location? Absolutely! But that's it. If you need to get information about services, room sizes/availablity, policies or rates, don't bother.
September 28, 2012
Rated 3 out of 5 by RPotter Bathroom was a nightmare.
Upon my stay I took a shower once I arrived and when I was done I stepped out to a bathroom floor that was full of water. I was in a rush so I took some towels and threw them down to soak up the chaos and left. It seems as though I was placed in a wheelchair accessible shower when clearly the front desk personnel saw I didn't require that which was weird other than that room was nice. P.s. the drain was clogged up.
July 1, 2013
Rated 5 out of 5 by AnnetteD Savannah westin
I stayed recently at the Westin in Savannah. The staff was excellent. From the moment I entered the staff met all needs. Even when faced with a problem, Alisa at the registration desk showed the utmost professionalism and was extremely kind and helpful. I travel to Savannah 3 or 4 times a year and I will definitely return to the Westin. Thank you for a wonderful visit.
February 8, 2014
Rated 1 out of 5 by RWRTJ Staff & Restaurant/Room Service unsatisfactory
Room service was $60 for 2 small sandwiches. Both were only 1/4 full of meat, you could actually see through the meat on one and there were 3-4 very small pieces of chicken on the other. The air in the room was not properly cooling. At 62 degrees it was still uncomfortable. The shower head had extremely low pressure. The restaurant on the 2nd. floor acted as though that it was inconvient to them that we came in 30 minutes before closing. The rolls were hard as the table and burnt. They were more intested in tryng to close than to serve us. And again spending $40 for poor service. The bar/grill by the pool staff again acted as if we were an inconvience when we tried to order pizza and the oven was broken. Overall for the cost to stay at this Hotel and the quality of food/service was unsatisfactory at the least. I would not recommend this hotel for any furture conferences.
July 18, 2013