Rated 3 out of 5 by Sammie1 Front desk VERY accommadating.
We noticed several areas that needed to be paid attention too. Example...shower curtain rings all unattached, small refrig was dirty and looked like it had been beaten up, spa shower had broken tile, no light in the closet,cigarette butts and garbage in parking area. We were very pleased with the people working there and the food was good. The Westin just needs to pay attention to detail.
February 3, 2014
Rated 5 out of 5 by BrittleFamily Forget the trendy places - Westin is here to STAY!
We have stayed at the Westin for years and seen renovations, upgrades, and improvements. The Westin is a consistently great property for Starwood. We appreciated the new decor and attention to detail. Service is among the best. Our son loves the amenities and was especially surprised by a special birthday card and treat delivery from the staff - truly the nicest gesture ever! Our family wouldn't choose any other hotel in Savannah!
November 16, 2012
Rated 4 out of 5 by Rolo50 Expected More
I was told upon check in I would receive a card to allow me to get 50% off food and drinks at the hotel, and I had to go back and ask for it. The bathroom sink was badly clogged and drained very slow which was both annoying and unsanitary .And to beat all I was charged a whopping 32% gratuity at dinner after receiving very fair service Also Wi -fi stopped working and had to contact the front desk other than that my stay was fine.
August 26, 2013
Rated 3 out of 5 by Bob1107 Beautiful hotel
I was disappointed in some aspects of the hotel. Our room was fine but our toilet worked but you had to hold the handle down to have it flush properly. The cushions on the chairs near the beach had mold on them.
I also think you should have a newsletter ie, things that are going on such as what movies playing outside, or that there were fireworks and where they would be.
Just a couple of things I thought you should be aware of.
September 16, 2013
Rated 4 out of 5 by Travel70 The bed is like sleeping on feathers
We had a good experience. I think it could of been better if the staff would have asked what the special occasion was. My husband had just returned from Afghanistan. The bathroom needed re painted and the tub was not properly cleaned. We order room service and my pancakes were hard and over cooked and bacon was burnt. Did not want to wait another 25min. to order another one. But the bed was fantastic .We slept like babies.
November 11, 2013
Rated 5 out of 5 by Irishonceannually Westin Savannah St. Patrick's 2014
Thoroughly enjoyable stay. Special mention of Server David in the Midnight Sun lounge.
This guy gets CUSTOMER SERVICE!
Food in the Aqua restaurant was okay, but not special....but service throughout the hotel was Top Drawer both nights of our visit.
March 19, 2014
Rated 1 out of 5 by southernbelle Don't stay over a holiday
The hotel is beautiful, but we were kept waiting for a room. Check in is advertised for 4 pm. We had to wait until 5:30 to check in because "rooms were not ready." At the Midnigt Sun restaurant/bar we were not able to get the drinks we wanted because they were "out of" certain ingredients. The evening buffet and Sunday brunch were wonderful. Pool was heated which was nice even when it was 40 degrees outside, but a little dirty.
January 3, 2013
Rated 3 out of 5 by CNWattendee Not up to the usual standard.
The hotel was sold out due to a conference I was attending. I had to change hotels midway through my stay. When I asked about extending my stay, the Director of Front Office, Jessica, assured me that she would look into the possibility and get back to me. I never heard from her again. The room was shabby and small. After our stay at the Westin Hilton Head resort, it was quite a letdown.
January 27, 2014
Rated 5 out of 5 by Kaycb Wonderful stay
Enjoyed room, food , decor
and great service
April 7, 2014
Rated 5 out of 5 by Sarah0906 EXCELLENT Vacation Spot!
I booked this hotel for my husband and my anniversary trip. I am SOOOO glad I chose this hotel! The minute we checked in, we were treated special! They upgraded us to a riverfront view and had champagne and chocolates waiting in our room! We also really loved the pool and pool facilities. We ordered food and it took longer than expected, so they gave us a cocktail for the inconvenience. The Westin made a customer for life!
May 28, 2013
Rated 5 out of 5 by AnnetteD Savannah westin
I stayed recently at the Westin in Savannah. The staff was excellent. From the moment I entered the staff met all needs. Even when faced with a problem, Alisa at the registration desk showed the utmost professionalism and was extremely kind and helpful. I travel to Savannah 3 or 4 times a year and I will definitely return to the Westin. Thank you for a wonderful visit.
February 8, 2014
Rated 1 out of 5 by Liz50 Very disappointed
To be a 4 star hotel - we were extremely disappointed in the service . Were told when we checked in they would call when the room was ready - at 5:00 on Friday we called the front desk - it was ready then but they never called us to advise. If we had not called wonder when they would have called us. Upon getting home and receiving the final bill - we were charged 2.74 for a bottle of water that was on the desk- really ??
March 12, 2013
Rated 3 out of 5 by Zoe13 I was suprised it was not a better quality
Some of the amenities in the room were old and did not work well, certainly not what one would expect from a hotel of this quality. I was unable to decline housekeeping (for sustainability purposes) without hanging a "Do not disturb" hanger, which prevented me from getting refills of coffee, etc. And this hotel only offers Starbucks medium blend coffee for in room service, of which I believe is too strong and tasted very poor. I had to cycle the pre-measured coffee filter twice in order to reach a drinkable cup. It seems the pre-measured is way too much for a single cup. The staff was nice but did not go out of there way to help. I had one attendee stand by and watch while I unloaded my car onto the luggage cart! My check in was delayed by 45 minutes - this is after the 4 pm check in time - even though I arrived at 3:45 pm. Overall - I expected more from this hotel.
August 19, 2013
Rated 3 out of 5 by JEG1 Impossible to get ?s answered
Whatever answers you do get, get them in writing and find out the name of the person who gave you the information so you can refer back to them. Because I guarantee you that the next person you talk to will tell you something totally different. Was it nice? Yes. Clean? Yes. Good location? Absolutely! But that's it. If you need to get information about services, room sizes/availablity, policies or rates, don't bother.
September 28, 2012
Rated 5 out of 5 by MBlbc A beautiful place to stay
This was a lovely visit. The room had an amazing view of the ships on the water and Savannah. A delightful time. Thank you
March 31, 2014
Rated 3 out of 5 by RPotter Bathroom was a nightmare.
Upon my stay I took a shower once I arrived and when I was done I stepped out to a bathroom floor that was full of water. I was in a rush so I took some towels and threw them down to soak up the chaos and left. It seems as though I was placed in a wheelchair accessible shower when clearly the front desk personnel saw I didn't require that which was weird other than that room was nice. P.s. the drain was clogged up.
July 1, 2013
Rated 2 out of 5 by Donna54 This hotel was highly disappointing
I stayed at this hotel many times and was greatly satisfied but my last stay which was 3/21/14-3/23/14 was a big disappointment. I asked for early check in and was told when I made the reservation it would not be a problem. I did not get my room until after 1:00 pm. We were with another couple and asked at reservation to make sure we were on the same floor. When I checked in we were to be placed on floor 15 and my friends on floor 12. We spoke to 3 different people to assure this would not happen but it did anyway. They finally got us on the same floor when they realized our frustration. They offered us free breakfast but that was already included in our room rate and then they sent us champagne and a note of apology. I appreciate the thought but I do not drink champagne. Once I checked into my balcony room that you have to pay extra for, we could barely get the sliding door open. There were cobwebs in the corners on the inside of the room where the sliding door closes. Needless to say I was really disappointed and will probably stay on the other side of the river next time I visit Savannah.
March 24, 2014
Rated 1 out of 5 by RWRTJ Staff & Restaurant/Room Service unsatisfactory
Room service was $60 for 2 small sandwiches. Both were only 1/4 full of meat, you could actually see through the meat on one and there were 3-4 very small pieces of chicken on the other. The air in the room was not properly cooling. At 62 degrees it was still uncomfortable. The shower head had extremely low pressure. The restaurant on the 2nd. floor acted as though that it was inconvient to them that we came in 30 minutes before closing. The rolls were hard as the table and burnt. They were more intested in tryng to close than to serve us. And again spending $40 for poor service. The bar/grill by the pool staff again acted as if we were an inconvience when we tried to order pizza and the oven was broken. Overall for the cost to stay at this Hotel and the quality of food/service was unsatisfactory at the least. I would not recommend this hotel for any furture conferences.
July 18, 2013
Rated 5 out of 5 by dani01 overall excellent - little issues
Booked the brunch though open table, my husband read something on the website that spg members would have something special at the table from the chief. When we asked about it no one knew what we were talking about and made us feel like stupid. Brought it to management’s attention and they sent up a small token to apologize.
Had to call to get our going green point’s added they never showed up on our spg account
May 31, 2013
Rated 4 out of 5 by JayBT Lackluster Facility
Took 1 hour to get into the room after 4pm when told 15 minutes because room was being inspected. But, took security nearly 3 hours to unlock safe that was locked by previous guest. So much for inspection excuse. Bathtub a tad moldy. Room otherwise acceptable. Nice lobby, good eats, decent pool and hot tub. Fitness facility and Spa at a different location than rooms. Smoking employees hanging around parking lot.
August 4, 2012
Rated 5 out of 5 by dstur Southern Comfort
Very nice hotel with all of the amenities you need. Great food. Great location. The ferry boat to downtown Savannah is very convenient. The front desk staff was extremely nice and pleasant.
March 23, 2014
Rated 2 out of 5 by JWG1947 Greeley Review
Hotel features are very good. Rooms are a bit shabby with worn carpet, plugged sink, and no lotion, robes, or slippers provided until asked. Shower needs attention. Had broken mechanism and grout was filthy. Room not cleaned, and we had to ask after being gone for over 4 hours. Housekeeping needs major attention. New Year's event staff and front desk/concierge/car parker staff very good.
January 2, 2014
Rated 5 out of 5 by matthew always a great experience
The Westin in Savannah is a great spot to unwind, visit this historic town and just relax. Perfectly situated just across from the old warehouse district (now a shopping and eating mecca), the Westin is just far enough away to have a view and just close enough by free water taxi to be uber convenient. The rooms are excellent and the staff is super friendly. We come here each time we seek a romantic get-a-way.
December 6, 2011
Rated 3 out of 5 by Coolrunnings This hotel did not meet expectations
This place has a long way to go to compete with other top tier hotels. The duvet cover was dirty, the room was unmade on one day and there were no robes in the room. The spa was a real joke, forcing you to leave the hotel. The van was fine but it was not obvious reading the hotel literature that it was in a different location. The staff was nice and accommodating but you had to request everything (robes etc.)
March 7, 2013
Rated 4 out of 5 by priss Dust
Overall my stay was good. However I was not impressed with my room, in particular the room was not as fresh as I would have preferred. also there was considerable dust behind the beside table and therefore had a negative impact on my allergies. the dust was visible which is cause for concern. this would suggest the need for closer inspections or regular schedule for cleaning behind the nightstand. Thanks
October 25, 2013
Rated 5 out of 5 by Merion01 Outstanding hotel in all respects.
This hotel has a beautiful location overlooking Savannah, an excellent golf course, very comfortable rooms (the new shower heads make you want to stay under them all day) and personnel, from check-in on, throughout your stay, make you feel very welcome both in their words/attitude towars the guest and in their responses to any requests, even those they anticipate, but you haven't made. Can't wait to return.
April 25, 2013
Rated 5 out of 5 by JBSB Extremely accomodating...
We stayed during Christmas when the hotel was at full capacitty. I wanted to give recognition to Collin (rooms manager, I believe) for his outstanding treatment during our stay. A leak in our shower flooded the room. It was Xmas Eve & we had lost 1/2 the day dealing with the mess. He upgraded us to an amazing suite and consistently checked with us to ensure we were happy. Thank you for everything Collin!
January 20, 2013
Rated 5 out of 5 by Mel1026 Love this hotel
I loved almost everything about this hotel. The only thing that was bad was that there was a 7 foot wall outside of our window, so we had a view of a wall. I asked when we checked out if our rate was based on that, and was told that it wasn't, we just got the available room at check in. Quite disappointed in that we could have been in another room for the same rate and we could have seen downtown.
November 11, 2013
Rated 4 out of 5 by Kennadre Perfect Place to Have a Wedding with out of town guests
We just had our wedding at the Golf Club at the Westin Savannah Harbor and it was Amazing! The staff went above and beyond to make sure that each guest had an enjoyable experiece. Also, I can not say enough about the wedding coordinator Sarah at the Westin. She went above and way way beyond in each planning stage of our wedding to make sure that we had a memorable wedding weekend even with the rain :).
May 7, 2013
Rated 3 out of 5 by Sunshine Unexpected Experience
I arrived after a long drive, I could not enter my room, bellman arrived with luggage shortly after me and opened the door to a room that was occupied, we went downstairs together, the wrong room number was written on my key card, it was blown off, however shortly after, the young man who assisted me brought me a complimentary dinner card and apologized. I went to go to work and spent the next two hour
April 22, 2013