The Westin Savannah Harbor Golf Resort & Spa

  • 1 Resort Drive
  • Savannah,
  • Georgia
  • 31421
  • Estados Unidos
  • Mapa

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Rated 4.1 out of 5 by 729 reviewers.
Rated 5 out of 5 by AWESOME HOTEL My husband and I chose Westin in Savannah, Ga to celebrate our 21st Anniversary. The lobby was very inviting, room was clean, service was excellent and to top it off the staff went above and beyond on making our event extra special. They sent us chocolate covered strawberries with champagne and we just felt very special and honored. It was such a pleasure to stay in a Hotel that cares about their customers and go above and beyond!!! Thank you so much!!! December 12, 2012
Rated 5 out of 5 by Awesome Hotel.....But!!!! My family and I love staying at this hotel because it is one of the best when it comes to relaxation, elegance, great views of the city and service when we are in town; but the constant issues with house keeping concern us for future stays at this hotel. In a past stay in December 2013 the rooms were not cleaned properly and this time some items were misplaced. April 14, 2014
Rated 4 out of 5 by Confirmation Trouble We were attending a meeting & had schedule changes. So we added a day in front & behind our initial booking dates. We discussed at check -in but still got checked out of our room each day & had to go back to desk & get new key daily. Also ate at the restaurant twice & had the slowest service we've ever experienced. Would never eat there again. The meeting food, facility, service was outstanding. Our room & view were wonderful. Service was exceptable. April 17, 2012
Rated 4 out of 5 by Beautiful views and amazing location. The ferry ride was always beautiful and always there. I enjoyed my stay very much, however was given attitude when I stood in the starwood gold line when I checked in. They did however upgrade me to a water view room which was not expected and not asked for. I was not however given the late check-out of 4pm that was much need because my girlfriend got severly dehydrated from her massage the day before and slept all day on the day of our check-out. They did give us a 2pm check-out after I requested it again. They also did not give me the usual 250pts or drink at the bar. I left something in the room and when I tried to call the hotel while on the road I got no answer after calling several times over the course of the day. I finally got through and they directed me the loss prevention and they were able to lcate my lost item and are mailing to me at my expense. I was very thankful for that. November 12, 2013
Rated 5 out of 5 by A breath of fresh air We enjoyed the Westin at Savannah so much it made us forget we were there for business. The staff stayed on top of anything that came up: Kelly in the gift shop found a tie for my business meeting and the concierge found business supplies for my last minute presentation. All hands on deck made for smooth sailing and a successful business trip. The spa was a great way for us to reward ourselves afterword. I'll have to bring the clubs next time. Bill May 24, 2013
Rated 3 out of 5 by A few glitches but ok stay We have stayed here before and enjoyed it so we were expecting nothing less than a great stay. The only real problems we had was when I left my car for valet parking only to find out 2.5 hours later my car was still parked out front with the keys in the ignition. Luckly, no one decide to take off with the car. Next, the a/c was broke and they did send some up to fix it but it was a hot and humid day. Other than those 2 things, our stay was plesant. August 8, 2012
Rated 4 out of 5 by July 4th Week Stay Overall, staff was excellent in providing service and meeting our needs (one exception is maid service not coming on our third and final day - and it took three phone calls to get fresh towels, coffee, etc.). All staff members very friendly and helpful, and the crew that worked the Fourth of July activities worked extremely hard all day and kept friendly/helpful attitudes. The hotel is beautiful and very nice, but overall, hotel pool is not large enough for size of the hotel, especially during full conditions - very crowded conditions on July 4th. Also, July 4th oyster roast and barbecue was a great idea that wasn't well executed. Oysters were not washed nor cooked properly -- at $18 per bucket, I would've expected more. Overall, food at pool is very good, but expensive. This was our second time visiting and we will likely go back again. July 7, 2013
Rated 5 out of 5 by Great Hotel Someone should explain your room rate policy to me.I booked the room at a $209 rate and while confirming my reservation while in route to the hotel was quoted a rate of $159 and when I checked in and asked for that rate was told it was not available but could have a rate of $183.I took that rate with no explanation as to the reason for the multiple rates for the same room.Your explanation would be appreciated. March 4, 2014
Rated 2 out of 5 by " Extreme Disappointment " I booked this hotel for the dining room service that was offered on Christmas Day and left because of the dining experience there. The cleanliness of the rooms was fair. The noise level of the other guest was extremely high. The amenities were disappointing. I feel that this was a waste of money. I left a day early and lost money because the room service and food was so bad. " Resort" should be used loosely when describing this hotel. December 26, 2013
Rated 3 out of 5 by disapointed i was expecting something great - the promised bathrobe did not exist, the starbucks closed mid day, the gift shop didnt have much in the way of snacks, room service - the best i can say is the food arrived as promised, the people bringing it were nice - the food was not good, premade pizza? no fork with my eggs for breakfast? the electric outlets did not hold the iron plug - no outlets by the bed for cell phones i just expected more there February 6, 2013
Rated 2 out of 5 by Average facility, poor service We stayed at the Westin Savannah for a conference. The facility seemed understaffed in most areas. Valet was too busy to justify, the lounges were not only understaffed but wait staff would not assist you if your tab was started at the bar. Housekeeping was the worst we had ever experienced - our room wasn't touched the first day, only one soap and conditioner on arrivial, we had to snag a roll of toilet paper and kleenix from the cart as they were not replaced after housekeeping had "attended" to our room, and the bedding was literally thrown up on the bed, the bottom sheet didn't even cover the mattress! The facility is decent, especially for conferences, though nothing spectacular. Having to take the ferry across the river to do anything was a bit inconvenient, but not a deal breaker. Because of the "unkept" housekeeping I would not recommend. September 19, 2013
Rated 5 out of 5 by Always a pleasure The Westin Savannah Harbor Golf Resort & Spa is always a please each time I visit. Positives 1. Staff recognizes and upgrades platinums 2. Staff is always courteous 3. Rooms are clean and well maintained 4. Super high speed, lightning fast internet 5. Top notch gym facility 6. Excellent food on site 7. Close to all the action in Savannah but seperated by a river (a free ferry shuttle zips you right over to River Street). Negatives - NONE March 20, 2013
Rated 4 out of 5 by Great stay Absolutely loved my stay with one exception. The air conditioning in the room did not work well. However I will be back as everything else was wonderful. May 11, 2014
Rated 5 out of 5 by Anniversary Weekend Beautiful hotel, warm and welcoming staff. Everyone we came across welcomed us and made sure our stay was comfortable. This hotel and staff made our stay a 'home away from home'. Excellent views, and convenient transportation to River St. and other Savannah attractions. We look forward to coming back to Savannah and staying here again! An A+ to the Westin Savannah Riverfront staff and management!! You really exceeded our expectations! March 25, 2013
Rated 3 out of 5 by Unorganized First of all,we had reservations for 5:30 on Nov.22 in Aqua Star,they didn't open until 6:00,we had to leave & come back.The service was very slow,no one was organized,alot of people just walking around & the food was ok.The brunch was alot better,last yr.The 10th Fl.was full of kids & noisey.Had they asked us,how our stay was,when we checked out,I would of told them.There should be a website,where you,can complain or a real person. November 25, 2012
Rated 5 out of 5 by This hotel is a fun place to stay The Westin Savannah is an excellent facility. Outdoor and pool areas are relaxing and beautifully landscaped. Rooms are quite comfortable. Food is very good; additional restaurants would be a plus. Staff is very accommodating. I would definitley stay there again. The location, across the river from Savannah, provides the best of both worlds for vacation with a relaxing restful location with plenty of sighseeing options minutes away. October 29, 2012
Rated 5 out of 5 by Forget the trendy places - Westin is here to STAY! We have stayed at the Westin for years and seen renovations, upgrades, and improvements. The Westin is a consistently great property for Starwood. We appreciated the new decor and attention to detail. Service is among the best. Our son loves the amenities and was especially surprised by a special birthday card and treat delivery from the staff - truly the nicest gesture ever! Our family wouldn't choose any other hotel in Savannah! November 16, 2012
Rated 4 out of 5 by Expected More I was told upon check in I would receive a card to allow me to get 50% off food and drinks at the hotel, and I had to go back and ask for it. The bathroom sink was badly clogged and drained very slow which was both annoying and unsanitary .And to beat all I was charged a whopping 32% gratuity at dinner after receiving very fair service Also Wi -fi stopped working and had to contact the front desk other than that my stay was fine. August 26, 2013
Rated 3 out of 5 by Beautiful hotel I was disappointed in some aspects of the hotel. Our room was fine but our toilet worked but you had to hold the handle down to have it flush properly. The cushions on the chairs near the beach had mold on them. I also think you should have a newsletter ie, things that are going on such as what movies playing outside, or that there were fireworks and where they would be. Just a couple of things I thought you should be aware of. September 16, 2013
Rated 1 out of 5 by Don't stay over a holiday The hotel is beautiful, but we were kept waiting for a room. Check in is advertised for 4 pm. We had to wait until 5:30 to check in because "rooms were not ready." At the Midnigt Sun restaurant/bar we were not able to get the drinks we wanted because they were "out of" certain ingredients. The evening buffet and Sunday brunch were wonderful. Pool was heated which was nice even when it was 40 degrees outside, but a little dirty. January 3, 2013
Rated 5 out of 5 by This hotel provided a wonderful setting for the wedding. The setting for the wedding was fantastic. The reception was super and the staff serving the event did a great job. The road signs directing you to the facility are terrible. Can't read them. May 5, 2014
Rated 4 out of 5 by The bed is like sleeping on feathers We had a good experience. I think it could of been better if the staff would have asked what the special occasion was. My husband had just returned from Afghanistan. The bathroom needed re painted and the tub was not properly cleaned. We order room service and my pancakes were hard and over cooked and bacon was burnt. Did not want to wait another 25min. to order another one. But the bed was fantastic .We slept like babies. November 11, 2013
Rated 4 out of 5 by Nice stay, but F & B lacking... Check-in staff was good, and room was very comfortable and well serviced (although bathmat was taken and not replaced). F & B however, was lacking. Was there for a conference and spent time in both Hotel & Convention Center venues (I apologize if you are not in charge of the Convention Center venues, but both lacked so include them both in this review). Only a few staff F & B staff throughout my time there seemed interested in helping or being friendly, most were aloof and very slow moving. On every line, some bowl or tray was empty, and no one seemed to be paying attention to refilling (maybe use bigger bowls for such a large group?). Finding a fork was often impossible. Water bubblers were few and far between and were either broken or missing cups. One bartender was so poor, someone in our group was trying to help her by taking orders and writing them on our drink tickets to help her along - and she even paused to text on her phone in the middle of this chaos! The final evening food quality was the best of the entire event, too bad empty bowls and displays, and lack of silver was still an issue. May 5, 2014
Rated 5 out of 5 by wonfergul experiemce! LOVE THE ORCHIDS! Brought back many of my mother. Had a wonderful Mothers Day! May 13, 2014
Rated 5 out of 5 by EXCELLENT Vacation Spot! I booked this hotel for my husband and my anniversary trip. I am SOOOO glad I chose this hotel! The minute we checked in, we were treated special! They upgraded us to a riverfront view and had champagne and chocolates waiting in our room! We also really loved the pool and pool facilities. We ordered food and it took longer than expected, so they gave us a cocktail for the inconvenience. The Westin made a customer for life! May 28, 2013
Rated 3 out of 5 by lots f miistakes commode ran all night, make up mirror didn't work, received a wake up call for someone else 45 minutes before ours. Ask front desk to deliver an envelope top a guest, was told i should call the guest May 2, 2014
Rated 3 out of 5 by Confirm what you ask for I reserved my room 3 months in advance to that I could get a specific room. When I arrived, I was told that I would not get the room that I requested. I was given an inferior room. Very displeasing. Reserved a room on one of the upper floors facing the river. I was with a group. I was told the reserved rooms were not on the river side. I told them that didn't matter, I would pay the difference but I wanted a room on the river side. I was given a room with two regular beds. At check in, I was told that I could wait on a room with a king bed but it would probably be on a lower floor. Or I could go ahead and get an upper floor which is what I wanted but I would not get a king bed. Again, I ended up with a room with two regular size beds. When you reserve a room 3 months in advance and you tell someone that you will pay the difference and that you want a certain room, you should receive what you requested and thought you had reserved! March 26, 2014
Rated 1 out of 5 by Very disappointed To be a 4 star hotel - we were extremely disappointed in the service . Were told when we checked in they would call when the room was ready - at 5:00 on Friday we called the front desk - it was ready then but they never called us to advise. If we had not called wonder when they would have called us. Upon getting home and receiving the final bill - we were charged 2.74 for a bottle of water that was on the desk- really ?? March 12, 2013
Rated 3 out of 5 by I was suprised it was not a better quality Some of the amenities in the room were old and did not work well, certainly not what one would expect from a hotel of this quality. I was unable to decline housekeeping (for sustainability purposes) without hanging a "Do not disturb" hanger, which prevented me from getting refills of coffee, etc. And this hotel only offers Starbucks medium blend coffee for in room service, of which I believe is too strong and tasted very poor. I had to cycle the pre-measured coffee filter twice in order to reach a drinkable cup. It seems the pre-measured is way too much for a single cup. The staff was nice but did not go out of there way to help. I had one attendee stand by and watch while I unloaded my car onto the luggage cart! My check in was delayed by 45 minutes - this is after the 4 pm check in time - even though I arrived at 3:45 pm. Overall - I expected more from this hotel. August 19, 2013
Rated 3 out of 5 by Impossible to get ?s answered Whatever answers you do get, get them in writing and find out the name of the person who gave you the information so you can refer back to them. Because I guarantee you that the next person you talk to will tell you something totally different. Was it nice? Yes. Clean? Yes. Good location? Absolutely! But that's it. If you need to get information about services, room sizes/availablity, policies or rates, don't bother. September 28, 2012
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