Rated 4 out of 5 by Daynada Night's Stay
Very comfortable hotel! Very convenient ferry ride to River Street!
August 27, 2014
Rated 5 out of 5 by PattieB The river is wide
We loved having the free ferry to historic Savannah. Used it daily.
Even more we loved the day trip by boat to Bloody Point on Daufuskie Island.
Played golf every other day at the hotel course and the Troon card was a good value.
Parking was easy!
July 30, 2014
Rated 3 out of 5 by Danny2388 Confirm what you ask for
I reserved my room 3 months in advance to that I could get a specific room. When I arrived, I was told that I would not get the room that I requested. I was given an inferior room. Very displeasing.
Reserved a room on one of the upper floors facing the river.
I was with a group. I was told the reserved rooms were not on the river side. I told them that didn't matter, I would pay the difference but I wanted a room on the river side.
I was given a room with two regular beds.
At check in, I was told that I could wait on a room with a king bed but it would probably be on a lower floor. Or I could go ahead and get an upper floor which is what I wanted but I would not get a king bed.
Again, I ended up with a room with two regular size beds.
When you reserve a room 3 months in advance and you tell someone that you will pay the difference and that you want a certain room, you should receive what you requested and thought you had reserved!
March 26, 2014
Rated 5 out of 5 by Bethaliz A Romantic Getaway
We had a wonderful romantic getaway at this gorgeous resort. Thought we would come and hang out on River Street and in the historic sections of Savannah but ended up spending most of our time at the resort relaxing by the pool and enjoying delicious food and beverages. Seafood Buffet was exceptional! Staff was most helpful and very friendly. We will be back!
August 29, 2012
Rated 3 out of 5 by MannerstheButler Polite, but incompetent
While the staff is agreeable and offers assistance, they do not always follow through. At check-in we were assured of a late checkout, but we were locked out of our rooms after the normal checkout time and had to request access to get our luggage to go to the airport. We were told this was the failure of the keys. The security guard who opened the door was very nice and apologetic.
The up-charge at breakfast for healthy substitutes (e.g. fruit for fried potatoes) was absurd.
Housekeeping service came very late for many in our group. 4:30 is not acceptable for people coming from daylong meetings and needing to get to dinner functions. The housekeepers were very nice and thorough. Perhaps their schedules were mismanaged.
Everyone was very nice. The hotel is very pretty with lovely artwork and flowers.
The shining star during our stay was the concierge Cassandra. She always came through and was both polite and very competent.
May 4, 2013
Rated 2 out of 5 by drewearly Surpise disappointments
Checked in and front desk gave me the wrong room number, but had keyed my door cards correctly. Sigh--trip from 14th floor back to dsk to get that straight.
Next day, had to leave lunch early in the restaurant as the smell of sewage was simply overpowering in the lobby and on the 2nd floor--facility was having an "issue". Another sigh--I was glad to leave...
June 3, 2012
Rated 4 out of 5 by SirMan TheMan
No drinks machines on floors or property. I wanted a can or bottle soft drink couldn't find one on property, The Aqua resturant food was too bland!
August 18, 2014
Rated 5 out of 5 by MerMer GREAT STAY!!!
We stay at The Westin every time we are in Savannah. It is a great hotel . . great view of the water and the cargo ships . . free and convenient boat to the Riverfront . . great location . . and clean and extremely comfortable rooms. The Staff is always friendly and knowledgeable. I highly recommend this hotel!!
June 27, 2014
Rated 4 out of 5 by Susan301 Begins with bad hair day....
No shower cap.
No one to make pancakes on the breakfast buffet in the Aqua Star dining room. For the price of the buffet I expected that service. Pancake bar was unattended. That was the main item I wanted.
The eggs were cold.
Outrageous rates for the rooms in this economy which was reflected in the majority of conference attendees staying across the river.
January 31, 2012
Rated 4 out of 5 by Katie57 Gone down hill a little
I have been staying at this hotel yearly since it opened. It seems to be going down hill a little. Half the outlets in my room didn't work. The biggest let down was the bar- they no longer make frozen drinks. It thas become a "bourbon Bar"...whatever that is. It seems strange that a resort hotel on the water could not serve a frozen margherita.
April 29, 2014
Rated 3 out of 5 by Skestvold Almost there
There were three main things that I thought could be better. 1) there were far too many children for what I paid for. 2) the wifi was terrible, especially in lobby and at the pool. 3) the food and especially the staff at the Midnight Sun was atrocious! It literally took me 30mins to pay my bill, which was incorrect. 4) the hot tub was broken :/
April 28, 2014
Rated 5 out of 5 by tabasco A few days of welcome luxury.
We felt very pampered from the moment we drove in until we checked out. Food was very good. Staff was attentive. Facility was amazingly clean.
Only criticism was that we had the Green option -- no new towels -- and would have liked to know what this did or did not include. For example, neither our trash or recycling was emptied during our 3 night stay.
April 16, 2012
Rated 5 out of 5 by Dee327 Multiple stays without a problem
I have stayed at this hotel multiple times as an attendee and a board member of the GSIS conference and I have always had a great experience. I have stayed in rooms on both sides of the hotel, including a handicap room and I have not had a bad experience. I love the upgrades that have been added, such as the new key entry.
I would recommend this hotel.
February 14, 2013
Rated 4 out of 5 by JazzeJae Exceeded my Expectations!
Courteous Staff, very understanding and helpful. Offered a lot of complimentary items to choose from.
August 22, 2014
Rated 5 out of 5 by Bodie2k Great place to relax
What more can anyone say about this beautiful resort except super. Location away from the hassle and noise of the city. Watching the boats and very large ships pass by right from our room view was great. The staff were very friendly and knowledgeable on all our needs and questions. Thanks for a great stay and we will recommend this resort to everyone.
April 3, 2013
Rated 3 out of 5 by Jodzack Billing and accounting very disappointing
1. No folio under my door. Had to go to desk to get folio.
2. Was on government rate. No mention of resort fee when reservation made. No confirmation email sent until after 72 hr cancellation time.
3. Folio did not match what was charged to my credit card. Called three times to accounts receivable. Left voice messages with two staff. No return call...
March 7, 2013
Rated 4 out of 5 by fred2014 Nice Visit
Facility was very nice, but no one ever really explained the layout and how things worked such as the free water taxi or where some of the facilities not in the main hotel were. Parking also seemed more impacted than it should have been
July 29, 2014
Rated 5 out of 5 by Renee19 All around great expereince
This resort went above and beyond my expectations. Impeccably appointed. All my requests were honoroed. We had a traditional room w/water view, it was gorgeous. The Friday night fireworks were spectacular. Service from the valet, to front desk personnel, to belhops was fantastic. Everyone so friendly and courteous. I will definitely stay here again.
November 4, 2013
Rated 4 out of 5 by gingerstjoe Great Experience
We enjoyed our stay. The golf course and spa were great. The hotel staff were courteous. Rooms were comfortable.. nice size TV, comfortable bed, nice amenities. The dining options were too limited, but that was OK because they had the free water ferry shuttle over to downtown Savannah, which had plenty of dining options. Definitely would stay again.
April 3, 2013
Rated 5 out of 5 by BrittanyC Great All Around
We stayed at the hotel in August and loved it so much that we recommended it for a bachelorette weekend. Again our stay was fantastic. Courtland in Valet was fantastic. The ladies at the front desk were beyond helpful and friendly at check-in/out. Wish I could remember their names. The suite upgrade made the weekend even more memorable. Thank you!!
October 7, 2013
Rated 4 out of 5 by WorkoutQueen Dropped the ball on my package delivery
I was eagerly awaiting my package delivery with supplies I needed for my stay at the hotel, but apparently there was miscommunication between the Savannah Post Office and the Westin Hotel package pick up because it took one week for a Priority Mail 2 day delivery package to be picked up at the post office and brought to the hotel for me to pick up.
August 17, 2013
Rated 2 out of 5 by Chuck57 beautiful facility but poorly staffed
a terrific facility in a unique location, but we were repeatedly disappointed by the staff throughout the resort: front desk people who couldn't answer questions, a rude concierge who seemed harried and frustrated, indifferent restaurant servers and a truly forgettable breakfast experience. a real service disappointment in a nicely laid out resort.
April 9, 2013
Rated 5 out of 5 by Beez15 The Staff went out of their way for us
We arrived after 3pm EDT -we were hungry -looking for sandwich for a late lunch -we were directed to Golf Pro Shop- even though the kitchen help was leaving, Ms Carol Combs had them to serve us -we had a wonderful time during our stay!
July 28, 2014
Rated 5 out of 5 by Moose1956 My Favorite Westin
From the minute you arrive the employees make you feel like you are on vacation, even if you are traveling on business. It is amazing to be sitting poolside and watch the huge container ships pass by. My children always enjoy the boat ride across the river to shopping and restaurants. Every summer we spend a few nights and really enjoy the trip.
August 7, 2013
Rated 3 out of 5 by Pete2013 Housekeeping lacking
My stay was three nights. The second and third day I had to call for housekeeping to clean my room after 5:00 pm because they had skipped my room. The second day, the housekeeper only made the bed and changed towels. Trash cans were not touched nor was the carpet vacuumed. This is not the service that I have grown to expect from Westin property.
February 17, 2013
Rated 5 out of 5 by crzcaz1 A night in Heaven
Arrived a little late to Facility but not to late staff were helpful and caring. Got our room then headed to it. It was great King bed was super comfortable and room was large with nice view. We enjoyed the stay and were treated as we were important. Check in and out were easy and staff very friendly and caring to our needs All in all great stay
March 9, 2013
Rated 4 out of 5 by MCW901 Food and Beverage
Food was substandard. Had to send back room service food it was unedible. Service at the Aqua Star was horrible. Had to wait for a long time to be seated, hostess was abrupt and condescending, was ignored by the wait staff. Had to serve ourselves drinks. Banquet food was mediocre at best, horrible at it's worst. Will not eat in the hotel again.
July 25, 2013
Rated 5 out of 5 by MarkMN A beautiful, luxurious hotel
I stayed for business. The rooms were spacious. As advertised, the beds and shower were heavenly. I didn’t have time to golf, but I used the fitness center a couple times and fount it well designed and equipped. The ferry was a convenient 10- to 15-minute means to get to downtown Savannah with departures every 30 minutes. I’d definitely return.
February 22, 2013
Rated 5 out of 5 by blackbeard food
my daughter and I arrived late and after deciding to order room service instead of going across the river we did not expect the meal we received. I don't think we could have received a better meal in the entire city. thank you very much especially to all those involved.
July 13, 2014
Rated 5 out of 5 by LadyRed21 Relaxing Hotel- minus checkout
Our stay in the hotel was great. The staff was more than accomodating from the time we pulled up to checkin till we left. The only thing that was not satisfactory was that we had paid and reserved for a later checkout ( 3pm). We even received confirmation of the late checkout both via email reservation and during checkin. However, the day we were supposed to checkout, we received a letter under the door that checkout was at 12. Good thing we checked it. We only had an hour to pack and leave and everything felt rushed. I did forget my charger. :/ It wasn't a relaxing checkout as I had hoped. Good thing we woke up early even though we had been out late the night before. When asked, the staff just said it was because of availability and they were booked full--- That the case, they should have notified me sooner than the day of about the new checkout time. Lesson -- in future, make sure to verify checkout information more than once before departure.
March 17, 2014