Rated 5 out of 5 by KentClark Attendee
Excellent property. Plan to bring the family back for a stay.
July 31, 2014
Rated 5 out of 5 by TerryMA Enjoyed our getaway
The staff was great especially the valets and concierge. I loved the room comfort, especially lots of places at desk to plug in my gear and the comfy desk chair plus a chair with footstool. We enjoyed meals in the Aqua Star, a round of golf and several heavenly spa treatments - all were top notch. Nice view from the SPG floor. Ferry was dependable and airport transportation was elegant.
March 26, 2013
Rated 4 out of 5 by Patti256 This hotel was nice.
While we basically enjoyed our recent stay at the hotel, we were extremely disappointed your upscale dining room (which is one of your featured dining facilities) was under construction. Also very disappointed you allowed dogs in the hotel on the upper floors (we were on the 9th floor). Very surprised the fitness facility was off site. Don't understand why Starbucks isn't opened longer.
March 30, 2013
Rated 5 out of 5 by Scottr3355 Great River view Hotel
Close to Riverfront attractions, easy to get around with Ferry Boat coming right to location. pretty cool watching ships coming in and out.
July 24, 2014
Rated 5 out of 5 by Chez203 I will definitely return to this hotel
I initially declined the offer to join the Westin frequent visitor program since I already have several similar memberships. However, I enjoyed my stay so much that I changed my mind and am making plans to return. The staff goes out of their way to accomodate and it's clear that the hotel strives to ensure that guests feel pampered. I love the fact that you make the bicycles available!
April 25, 2013
Rated 2 out of 5 by Mark232 A disappointing stay
My company booked a major client even over 4 days in May 2013 and came away convinced we will never do business here again. The staff consistently dropped the ball (poor dinner service, cold coffee, empty cream pitchers and salt shakers, ballrooms and breakouts not set up correctly), a carpet shampoo machine left unattended that spewed water on the carpet, in-room TV malfunctions, etc.
May 9, 2013
Rated 4 out of 5 My stay
Enjoyed my stay at the hotel. Had an issue with the the bathroom cleanliness with it not being fully cleaned. Good thing about the hotel they came right away to get it cleaned which my wife and I appreciated.
The hotel also sent us a special gift as we were celebrating our anniversary.
Overall it was a good stay, I like the responsiveness of management to respond to the issue we had.
August 16, 2012
Rated 2 out of 5 by ross04 needs improvement
not enough staffing-slow check in, incorrect billing, over charges, non responsive accts rec
July 28, 2014
Rated 5 out of 5 by JoyN01 Enjoyed the Midnight Sun Bar our server
Our conference held there was very comfortable. The food served was good.
July 29, 2014
Rated 5 out of 5 by Rann Bring Back the Hammock
One of our favorite places to stay in Savannah is Westin. We love the pool area and all the activities while watching the container ships pass by in the harbor. However, the hammock which was an awesome place to chill next to the pool / hot tub / harbor was no longer there during our stay this summer (July 2012). When I asked one of the Westin's pool area associates what happened to it she said, "Oh, it was just too much upkeep due to children playing on it/damaging it so we just decided to get rid of it...it was just too much money and time." Interesting--too much money & time? Give me a break; bring back/buy a new hammock for guests to enjoy--in fact, get a couple of them. It was just one of the many small things about the Westin which make it such a great place for guests to enjoy! Big picture though--Westin is a great place to stay w/great front desk hospitality and great golf at the Harbor course.
August 9, 2012
Rated 4 out of 5 by SometimesaSPG Great Location across the bay with easy ferry access
Super convenient to get across the bay in the ferry. There was a wedding going on which looked really nice as well. The pool seemed kid friendly, but overall the pool isn't huge. It was cool to watch all the massive container ships goes by.
July 7, 2014
Rated 5 out of 5 by GQ4Life Awesome Hotel.....But!!!!
My family and I love staying at this hotel because it is one of the best when it comes to relaxation, elegance, great views of the city and service when we are in town; but the constant issues with house keeping concern us for future stays at this hotel. In a past stay in December 2013 the rooms were not cleaned properly and this time some items were misplaced.
April 14, 2014
Rated 5 out of 5 by Sonia51 Room Cleanliness
IF room was clean, room was not cleaned thoroughly. There was trash left in the trash can, semi-dry face cloth left in the bathroom and barely any toilet paper on either of the two toilet paper dispensers. Other wise the hotel was beautiful. The River view was magnificent. A little disappointed the Aqua Stat was under renovation and we could not experience the second floor.
April 1, 2013
Rated 5 out of 5 by Nick12Myrt2 Great Stay in Savannah
Our stay at Westin was excellent. The room was exceptionally comfortable and the environment was relaxing. We thoroughly enjoyed being in Savannah near Christmas in time for the River Street Christmas Parade and spending good times with others in Savannah. The ferry from the Westin made getting around easy. Service was excellent and this hotel did not disapoint in any way.
December 5, 2012
Rated 3 out of 5 by Stranded Front Desk is Asleep
Twice during my stay I needed assistance from the front desk prior to 7 a.m. and no one was there. I had to call and have them "send" someone to assist me. On the day of departure, I needed a cab at 6:30 a.m. and there was no one to call one for me. I had to have a cab driver that had come for anohtr guest call a cab for me. Nice hotel but service is not up to the facility
May 7, 2013
Rated 5 out of 5 by AnnetteD Savannah westin
I stayed recently at the Westin in Savannah. The staff was excellent. From the moment I entered the staff met all needs. Even when faced with a problem, Alisa at the registration desk showed the utmost professionalism and was extremely kind and helpful. I travel to Savannah 3 or 4 times a year and I will definitely return to the Westin. Thank you for a wonderful visit.
February 8, 2014
Rated 4 out of 5 by Visit3 Georgia16
Third time staying at Savannah Westin, very nice hotel, room was very comfortable, beautiful view, loved being able to retreat to other side of river after hanging out at River Walk and other areas in Savannah.
July 9, 2014
Rated 4 out of 5 by Kevin520 Excellent location with beautiful room and great staff
Spent the weekend with my wife and granddaughter to tour Savannah. Great room with a top-notch staff and convenient location.
July 21, 2014
Rated 5 out of 5 by CT24 Great location! Loved the Ferry to Savannah!
We highly recommend this Hotel for so many reasons!
July 27, 2014
Rated 5 out of 5 by Nic027 Exceeded Expectations
Prior to booking our stay, I reviewed the hotel on TripAdviser. Many people stated that the staff was unfriendly and unhelpful. I found the exact opposite. Everyone was super friendly and attentive. The room was clean and comfortable. Both the Midnight Sun (bar) and Aqua Star (restaurant) were terrific; great service and yummy food. I will be visiting this hotel again.
August 20, 2013
Rated 5 out of 5 by Sandralynn River Ferry
Appreciated the convience of the water taxi.
The hours were very timely and the crossings were pleasant.
July 22, 2014
Rated 4 out of 5 by Katie57 Gone down hill a little
I have been staying at this hotel yearly since it opened. It seems to be going down hill a little. Half the outlets in my room didn't work. The biggest let down was the bar- they no longer make frozen drinks. It thas become a "bourbon Bar"...whatever that is. It seems strange that a resort hotel on the water could not serve a frozen margherita.
April 29, 2014
Rated 3 out of 5 by Skestvold Almost there
There were three main things that I thought could be better. 1) there were far too many children for what I paid for. 2) the wifi was terrible, especially in lobby and at the pool. 3) the food and especially the staff at the Midnight Sun was atrocious! It literally took me 30mins to pay my bill, which was incorrect. 4) the hot tub was broken :/
April 28, 2014
Rated 5 out of 5 by pj92013 Enjoyed my stay
First time to Savannah. Loved the city! The position of the hotel on the harbor was convenient for ferry rides and gave one an upclose look at the harbor boat traffic. Great fun to watch the boats go bye.
I appreciate the Green rewards program and you took it another step forward with awarding discount points.
I had a great time and hope to return in the near future.
September 13, 2013
Rated 4 out of 5 by JaiB Clean
Nice hotel. Rooms were average. Very clean, which is of upmost importance for me.
July 24, 2014
Rated 5 out of 5 by Ethan13 Always My First Choice
Westin continues to be my first hotel choice, whether traveling for pleasure or business. In my opinion, Westin continues to set the precedent in comfort, quality, and now green initiatives. The quality of the Westin Brand just keeps getting better. I can count on knowing that my stay at a Westin will be everything I want and need the next time I travel. Thank you!!
August 14, 2013
Rated 3 out of 5 by Danny2388 Confirm what you ask for
I reserved my room 3 months in advance to that I could get a specific room. When I arrived, I was told that I would not get the room that I requested. I was given an inferior room. Very displeasing.
Reserved a room on one of the upper floors facing the river.
I was with a group. I was told the reserved rooms were not on the river side. I told them that didn't matter, I would pay the difference but I wanted a room on the river side.
I was given a room with two regular beds.
At check in, I was told that I could wait on a room with a king bed but it would probably be on a lower floor. Or I could go ahead and get an upper floor which is what I wanted but I would not get a king bed.
Again, I ended up with a room with two regular size beds.
When you reserve a room 3 months in advance and you tell someone that you will pay the difference and that you want a certain room, you should receive what you requested and thought you had reserved!
March 26, 2014
Rated 5 out of 5 by KBell This resort is beautiful...
We had a great trip. Stayed 1 extra day. The staff was wonderful. Love the bell staff and front desk attendant . As the CEO of my company, I love it when you have All Stars as part of your team. The bellmen were amazing from arrival till our departure on Sunday. Food excellent... We were very disappointed with the reception at the concierge desk on Saturday around 2pm, older lady. No greeting or acknowledgement . She continued to talk to a guest about everything under the sun for at least 20 minutes plus, while we waited to never be spoken to or even given a "I will be with you shortly" or anything.
The bellman on Saturday accessed the situation and stepped in and apologized for inconvenience and gave excellent recommendations, and the direction that we needed.
I trust you to handle this incident accordingly.
Its very sad when your 5 year old little son ask you "why the lady didn't talk to us"
All I could do was smile...
July 15, 2013
Rated 5 out of 5 by susq Exceptional customer service
The Westin Hotel was such a pleasure. Whoever trained their staff in customer service did an ace of a job. Everyone was courteous and had a smile on their face. Every effort was made by the hotel to ensure we had great rooms, fabulous view and was very attentive to each and every request. We will certainly make this our home away from home when in Savannah again.
August 11, 2012
Rated 3 out of 5 by MannerstheButler Polite, but incompetent
While the staff is agreeable and offers assistance, they do not always follow through. At check-in we were assured of a late checkout, but we were locked out of our rooms after the normal checkout time and had to request access to get our luggage to go to the airport. We were told this was the failure of the keys. The security guard who opened the door was very nice and apologetic.
The up-charge at breakfast for healthy substitutes (e.g. fruit for fried potatoes) was absurd.
Housekeeping service came very late for many in our group. 4:30 is not acceptable for people coming from daylong meetings and needing to get to dinner functions. The housekeepers were very nice and thorough. Perhaps their schedules were mismanaged.
Everyone was very nice. The hotel is very pretty with lovely artwork and flowers.
The shining star during our stay was the concierge Cassandra. She always came through and was both polite and very competent.
May 4, 2013