Rated 4 out of 5 by Miles9876 Great hotel; needs a few tweaks
I love this hotel - the rooms, beds, bathrooms etc.
A couple of things:
1. The spray of perfume/cologne by maids in the rooms is not good. I'm sorry I had to "opt out" of this. I would rather have had to opt in. It disturbed me on my first day in the room.
2. I asked the concierge three times for a toothpaste/toothbrush. She said she was working on it, over a two hour period. I finally gave up. It would have been fine if she could have just said she didn't have it.
3. WiFi was not great throughout the hotel - guest rooms and meeting rooms. It was very confusing. It mostly didn't work or was very slow. I thought I signed up, but it was very slow. It hampered my client meetings. I was not charged. But I would rather have been charged for excellent Wifi than not charged for poor wifi.
January 21, 2013
Rated 2 out of 5 by ANON Needs better service
I had trouble getting my room cleaned every day. For a hotel of this quality, it should be done automatically every day without having to call down to the front desk. Don't stay on any floor below 10. I got stuck on the 9th floor which was noisy, especially early in the AM when people are setting things up. They have meeting/banquet rooms on the first 9 floors, not sure why you would have guest rooms on these floors. Otherwise, can't beat the location - close to the Port Authority and Times Square.
November 17, 2011
Rated 4 out of 5 by Bobo77 A Good Business-class Option in Manhattan
the Westin New York at Times Square is a good option to consider when doing business in midtown. The price is fair, considering it is New York. The staff is accommodating and friendly and the location is within walking distance to numerous offices and attractions. My only complaints were that the lighting in the rooms was very low, making them seem dark, and the fitness center was not staffed when I was there and thus a bit unkempt. But overall it is an attractive property and well worth the money
January 10, 2013
Rated 3 out of 5 by Shirley73 A bit disappointed in this hotel
We arrived after midnight & almost blocking our checkin area (Starwood Preferred Guest) was a sobbing, rambling woman. A police officer and a manager were in attendance. I felt she should have been moved away from the front desk immediately. When we finally reached our room it was the smallest room we had ever stayed in and right down the hall from the sobbing woman! There was nothing special about the room or our stay. It was very disappointing as we have had many wonderful stays at this Westin.
September 3, 2012
Rated 3 out of 5 by BroadwayMom Great stay, but . . .
Wonderful location - couldn't be better!
Beautiful building, clean rooms - lovely.
For the price of the room, I couldn't believe there was an added charge for wifi usage by guests - and it was more than $10!!
The luggage checking staff was great - helpful, courteous, prompt.
Key card system was abysmal! They didn't work at all - swapped them out for new - they worked only occasionally. If your key doesn't work, save a trip back to check-in by calling from the elevator lobby phone on your floor.
May 6, 2013
Rated 2 out of 5 by shahrazz Bad Service
I stayed at this hotel as I was always impressed by the Westin Brand. The staff did not seem to first care that I was a Platinum member and reminded me they have so many stay ,so they pick to give benefits to their regular customers. I was also reminded many times this was New York and not to expect so much as all hotels are full. Stay at this hotel for the location but don't expect a good service from the staff or management of this hotel.
I will be staying on business often in NYC and this is close to my NYC office. , so if the service had been good I would have stayed here each visit to NYC. If your a Platinum Member dont stay here as you will not receive any recognition.You wont even be encouraged to take the new benefits like continental breakfast. I was misinformed when I checked in.
October 10, 2012
Rated 2 out of 5 by H003 Many things went wrong
Awoke twice to carbon monoxide alarms going off. Desk didn't even answer...rang 50+ times. Finally got someone in security and they dismissed this as something not important. I had to demand to switch rooms at 1:00 am after second time alarm went off. New room had yukky yellow dripping stain on duvet cover. They said they'd thoroughly clean room next day. Came back that next night...soiled duvet still there. Gave me points and free food to try and compensate. But, room service dinner was lousy.
October 26, 2012
Rated 4 out of 5 by CajunBruze WESTIN TIMES SQUARE
The room was satisfying. The bathroom sink area in polished stainless steel is somewhat limiting. There's not a lot of counter space to put stuff on. The lobby is a little cumbersome in that you have to go up the escalator to check in. If you perfer to carry your own luggage, it needs to be brought up the escalator (or, there is an elevator, I think). The facility is nice and the elevators are fast. One day we were in the room most of the day so the towels were not changed and the bed not made.
October 7, 2012
Rated 1 out of 5 by ET303 Avoid this hotel
Terrible experience at this New York hotel. Upon arrival, when checking in, the front desk woman was not in a great mood and acted rude. When we went to see our room, it was small and run down, definitely not worth what they were charging. Plus the room had weird odors.
We then went downstairs to the front desk to tell them about our dissatisfaction, the front desk lady did not seem to care at all. So we then booked another room at another hotel. Upon checking out the next morning, we once again told the front desk we were checking out because the room sucked and service was unsatisfactory. Once again, the lady (a different one) did not seem to care. I am a business traveler and I travel very frequently and have never encountered service like this.
Avoid this hotel at all costs! You can get a better hotel with better service for cheaper.
September 17, 2013
Rated 1 out of 5 by JoAnn Reserved King Westin bed" - got a Murphy- fold up bed
I reserved a room with a King bed weeks in advance. Westin is well known for its "great" beds. I called 10 days in advance to confirm room and late arrival.
When I checked in at 1am, the front desk rep told me I had been "upgraded to a great suite". When I arrived in the suite, the only bed....was a double bed and it was a lumpy fold up bed...literally folds into the wall.
Terrible bait and switch!
Called front desk. All they could offer was a double on a lower floor....in noisy Manhattan.
January 9, 2013
Rated 4 out of 5 by PAbuckeye Perfect for Daughter's First NYC Trip!
This was my 12 year old daughter's first time in NYC so I wanted something in Times Square & close to the action. The Westin has larger rooms than most other nearby properties, we were able to fit a rollaway into the room with no problem. Very clean and a nice, relaxed ambiance that is great after the chaos of Times Square. Rooms are decorated well, clean, great beds. Really love that I can keep the fan on high all night - built in sound machine! Water pressure was only so-so (on 16th floor).
August 1, 2012
Rated 2 out of 5 by bluefin Consistently Poor Quality
I am a Platinum member and a frequent traveler to NYC. I've stayed at the Westin Times Square numerous times over the years. My last visit was 2 days ago and it was extremely disappointing. When I showed up, the Starwood Platinum line had two ladies working on one computer, one of them not appearing to do anything. I waited for 25 minutes to get checked in. When I finally got to my room, trash from the previous occupant was still there. In the morning, I discovered I had no shower curtain and it took 20 minutes to get one. When I checked out, I called Service Express to get my vehicle. The first try was fruitless and after waiting 30 minutes found that my vehicle had never been retrieved.
This room cost me over $400. I have a high expectation for the dollars I spend. This was a disappointment.
November 18, 2011
Rated 4 out of 5 by NY24 Great Location
Great location and city view
very quiet even it's located in the center of the city
the room is pretty, tidy and surprisingly large as a hotel in Manhattan.
its heavenly bed is amazingly comfy.
but compared to the other Westins, unfortunately it had some disappointing points
found the towels and linens stained and a little worn-out.
There was only one bathrobe prepared even though we were two.
disposable slippers weren't prepared.
all things considered, would come back for the next visit.
December 5, 2011
Rated 5 out of 5 by RobBfromMKE Fantastic Stay!
We stayed at Westin Time Square for 4 nights Feb 14-18. Jessie K. assisted in making reservations and was absolutely wonderful to work with. It was our anniversary so Jessie arranged an excellent corner room on the 39th floor overlooking the Hudson River and 8th Avenue. The room was huge (especially for New York!) with wonderful furnishings and a fantastic bathroom. To top it off, room service delivered champagne and a cheese and fruit plate with a nice card wishing us happy anniversary! What a great start to our stay! You can’t beat the location on 43rd & 8th Ave. – close to everything. We had lunch and breakfast at Shula’s in the hotel during our stay which was excellent, and drinks in the hotel lobby bar. Only wish the lobby bar was open later than midnight! We will definitely stay here again!
February 25, 2013
Rated 2 out of 5 by mistake Never again
A few issues:
- Both rooms had a musty smell coming from the carpet (i switched rooms once, wasnt going to bother switching again)
- Walking into a room at night, it was pitch black. Nearly tripped over a stool trying to find my way to the light.
- No sound proofing; could hear people on either side of my room (and in the halls)
- Apparently the hotel staff doesnt feel the need to turn off any preset alarms before the next guest i arrived. i had a lovely 5am wake up after a late night out
January 19, 2013
Rated 2 out of 5 by Keke36 This hotel needs improvements
I couldn't get assistance from the front desk because no one answered the phone. My room wasn't cleaned the entire time I stayed there. I never received fresh towels without calling multiple times to request them. I asked for an extra blanket they brought a sheet. I'm extremely disappointed with this property considering the amount of money I sent. We were there for business and I was late for important meeting because I had to keep waiting for clean towels every morning.
August 5, 2013
Rated 3 out of 5 by Aaodao Well located and nice facilities, poor staff
Well located, rooms are well decorated and comfortable. The room I received was right next to the elevator so pretty noisy. The hotel closed the Platinum member lounge, which was my favorite lounge in the Starwood family of hotels I stayed in.
There is a luck of attention to detail when cleaning, and the staff is not responsive to the guest needs, until you get the General Manager involved.
I will return to the facility. The issues found are correctable and hopefully will be attended to.
August 12, 2012
Rated 5 out of 5 by Sylvia12 Great Hotel for New York Stay
Enjoyed my quick stay at the hotel.
August 6, 2012
Rated 1 out of 5 by NADAGroup Improvements are needed!!
Upon arrival, we were told our room wasn't ready and that we would be called when it was. We were never called and checked back in over 2 hours later. We were told we would get breakfast vouchers for our troubles; but never received them. We had to call to get our room serviced and to get coffee packets. The rooms are DIRTY! The meeting rooms are FREEZING!!
October 17, 2013
Rated 3 out of 5 by TAK54 Everything is a Wait!
We arrived prior to Check in time and after a 20 minute wait in the Starwood preferred line we were informed that our rooms were not ready. We expected that. We did all the check in paperwork. The clerk took my cell # telling us he would call when the rooms were ready. By 4:30 I still had not been called. We returned to the hotel and waited in line another 20 minutes We finally got our key cards and went to the bell stand to retrieve our luggage. No one was there we waited another 20 minutes finally someone appeared. We collected our bags and went to our rooms. We then found that the key cards did not work! Back to the desk asked the Consierge to get us new keys she said we wold have to get in line at Reception for another wait. Our room was very nice when we finally got in. Overall a frustrating stay.
May 6, 2013
Rated 5 out of 5 by Klippy Family Visit to NYC
My partner and I took our parents to NYC for a tourist weekend in the city. We had a very nice stay at the Westin Times Square. This is my third time staying at the property and we keep coming back. The staff is very helpful and professional. The facilities are welcoming and clean. The location is right in the middle of everything you could want. I appreciate the recognition we received as SPG Gold members. We were able to receive an upgrade, check in early and have a late checkout.
September 26, 2012
Rated 4 out of 5 by MomfromMA Nice hotel, but don't park here
Nice hotel and comfortable beds. Everyone was very nice. We didn't have reservations at Shula's, but they let us right in because we were guests at the hotel. The only problem was the parking. We called down to get our car before we checked out. They told us it would take a half hour. It took 1 hour and 20 minutes. There is a parking garage across the street that is a better choice. Costs $50 a night instead of $62 a night. There's a great place for breakfast across the street too!
February 19, 2013
Rated 4 out of 5 by Kitty12 GREAT location
Lovely hotel, GREAT location. Only problem was we were in a room with another room to the right at the end of the hall, and the people seemed to not know how to open the door! Also, the ice machine was on the wall behind the room, so every time someone got ice, it was a bit loud, but at least that was only a few times a night. LOVE the location, though!!!
October 15, 2013
Rated 3 out of 5 by SooMoo Excellent location
Executive lounge discontinued - no great loss the way it was.
Eat at Shula's on the ground floor, excellent breakfast and dinner. You only need to eat breakfast every third day there.
Housekeeping is marginal, always has been , don't expect overflowing waste baskets to be emptied.
WiFi is terrible to nonexistent - our room had none, and public areas were almost useless, make sure you sit in the right place in the room and hold your iPad in a position which you need to discover.
May 7, 2013
Rated 4 out of 5 by TravelE Great Location to Theaters and Resaurants
Location is great...one block off Times Square!
November 12, 2013
Rated 2 out of 5 by 300DAYENTREPRENEUR NOT IMPRESSED
I NEEDED SOME ICE PAKS STORED IN THEIR FREEZER AND CHEF BOOTED THEM OUT. EXTREMELY ARROGANT, RUDE & OVERLY ANNOYING -- AND I'M A PLATIMUM! SO UNIMPRESSED!!
VERY OLD MATTRESS -- BED WAS EXCEEDINGLY SOFT WITH NO SUPPORT WHATSOEVER!
WITH THE EXCEPTION OF IN-ROOM SERVICE, HORRIBLE BREAKFAST FOOD OPTIONS - NOT TOO MENTION THE REMOVAL OF THE TOWERS-TYPE OF LOUNGE FOR PLATINUM GUESTS! 3 STAR HOTELS HAVE BETTER COMMITMENT TO BREAKFAST SERVICE -- AND TYPICALLY COMPLEMENTARY! NUFF SAID!
December 12, 2012
Rated 2 out of 5 by Mickey1941 Poor Value
This hotel is very pricey for what one gets. The room was reported at the front desk to be an "upgrade," but it turned out to be small, the bathroom had little room for a shaving kit, etc.
The thermostat was confusing and created a room that was too hot at times and too cold at others. I thought maybe it was just me, but others in our party who stayed at the hotel said they had similar problems.
I'm a frequent traveler and don't recall ever getting so little for so much money.
November 17, 2011
Rated 4 out of 5 by JustCharlee Parking Garage ISSUES
I love this property but for years the parking garage has been a nightmare. I've had repeated issues from scratches to things taken out of my car. The staff at the hotel is great, the rooms are very nice and I recommend the hotel and staff but I dread parking here. It's a shame that this issue isn't addressed since it negatively impacts the whole hotel. I used to stay at least 15 nights a year at this hotel but now I choose other SPG properties because of the parking problems.
April 18, 2013
Rated 1 out of 5 by omo1 broadband internet not working
upon check in at 1 am, I realized the broadband was not working and neither could get wifi in the room. I call service and since nobody was available at that time of the nite, the painter was send to assist. While he tried his best unfortunately was not able to make it work, I then requested to change room but the nite manager informed me that hotel was full and no rooms available. Since I needed to send an urgent file I went out to find a net café. Going out and returning, in both occasions several people were still checking in therefore rooms were available, I did not hear anymore from anyone at the hotel enquiring about the room change or fixing the internet. The next day, my local IT guy came to assist and fixed the wifi. It seems with such high demand in NYC, the service at this hotel seems to be forgotten and surely the last lime I visit this hotel. Olivier
September 15, 2013
Rated 5 out of 5 by campbti Excellent stay
It is a beautiful hotel with top notch accommodations. However, what set it apart in my mind was the staff. From our initial checkin (an upgraded room) and even though the room wasn't ready (we were early) a cheerful and helpful front desk. To the bellman who held our bags while we traversed the city our final day and the concierge who helped us with dinner plans and let us stay in the room for a late checkout so we could attend the final panels at Comic-Con. Well done!!
October 31, 2012