Rated 3 out of 5 by skadan Conference stay was OK
Overall this was a good hotel - a little overpriced, but it was comfortable and clean. There were two things that detracted from my experience: room internet cost and a malfunctioning TV. For the price of the rooms (combined with being a member of the chain's rewards program), one might expect to either have free or reasonably priced (less than $10/night) in-room internet access. Also, I had a malfunctioning TV remote during my stay ... it was replaced upon calling the front desk, but the TV wouldn't turn on when I went to use it. The attendant said that he'd look into the issue, but he never returned. I also followed up with the front desk (to no avail). My wife and I were thinking of staying here on a follow-up visit to Charlotte, but may reconsider given the service I received for a hotel room at this price point.
April 15, 2014
Rated 3 out of 5 by Wendy417 Needs improvement
I must stay I was disappointed with my room this time. I've stayed with the Westin several times in the past and have always had a great experience. This time my room was not clean. The shower curtain smelled of mildew, the toilet was not clean, the tub dripped, the phone did not work, and one of the beds looked like it had been slept in and not changed. This was highly unusual for a Westin. After I reported the issues, the service staff were prompt to correct all of them. Thank you.
November 13, 2013
Rated 5 out of 5 by LA90008 Bell Desk/Valet
While I liked this hotel, I was very disappointed with my interaction with the Bell Desk/Valet employees. When I asked for a taxi, I was repeatedly told to use a town car. When I refused (my employer absolutely WILL NOT reimburse for a town car) the person insisted. I asked them to call a cab, and the person refused. Eventually I called one myself. This happened each time I needed to leave the hotel. I felt like the Westin employees were getting a kick-back from the town car drivers.
June 29, 2013
Rated 4 out of 5 by Jimmy434 Good conference weekend
It was a great conference and the hotel made it a relaxing weekend. While the check in lines were long, the staff gave people water bottles. Nice touch.
July 21, 2014
Rated 3 out of 5 by madcapswife Extremely Nice but pricey
I was staying at this hotel for a volleyball tournament. The room and service was great but we should not have to pay for parking to stay at your hotel. We paid $18.00 for parking and an additional $8.00 the next day. It took a long time to get service for luggage to the outdoor parking garage that finally I had to tote my own bags to the vehicle without the cart to make it easier b/c they don't allow the hotel guests to use them. Not completely impressed with the whole package.
February 3, 2014
Rated 2 out of 5 by GreatKids47 Not a great experience!
After a late arrival due to a long work day, I ordered room service. My order was not accurate and I specifically asked for two drinks and a straw...did not arrive. The next morning I had a business meeting at 9:30 and realized the iron in my room was functioning properly. I called and asked to have an Iron delivered...three times I might add and over 35 minutes! I could not be late so I had to wear the clothing from the day prior! Needless to say, this was not a great experience.
June 29, 2013
Rated 5 out of 5 by AEP32303 Excellent Conference Stay
I attended a week long conference and found the hotel room spacious, the meeting rooms conducive for work, and the food delicious. Hotel staff members did an excellent job accommodating hundreds of conference participants. I enjoyed my stay.
July 14, 2014
Rated 5 out of 5 by KeJo A great experience
I really enjoyed my stay at the Charlotte Westin. Staff were courteous, the facilities are in excellent condition and I especially enjoyed the well-equipped pool/gym. I look forward to coming back for another stay in the future.
July 15, 2014
Rated 3 out of 5 by TheDiva Mixed review
Not sure what was going on with my bed. It was hard and very flat, not my usual Heavenly Bed experience. The sheets also had tiny tears in them. I was very disappointed with my Heavenly Bed experience. I got into my room very late so there was no need to try and switch rooms. Going forward I will check my bed first thing.
I have stayed at this Westin Hotel before and have had a wonderful experience. Just unsure what was going on with this particular room and this particular bed.
December 19, 2012
Rated 5 out of 5 by kjonthego Great Experience
Great Experience. The only problem was my room key was deactivated and it took over 30 minutes to get help. Also the food is over priced.
July 21, 2014
Rated 2 out of 5 by mchSC Unable to meet check in demands -
We booked our room several months in advance for a concert in the area. Apparently, there were several conventions booked as well. The line to check in was over 2.5 hours - many of us standing in line with kids after long trips to get to the Charlotte area. People were missing scheduled meetings and we missed our dinner in order to reach the show in time. Ridiculous that a "convention" hotel didn't have a better functioning check in policy! Seemed like they were overwhelmed...line was through the lobby, down the hall back to the parking garage! Unlike many hotels who are including breakfast, free in-room internet, etc...this hotel overcharges for everything - water, in room internet, etc. Would NOT recommend this hotel - looks good on the outside but not worth the $$ - there are better options in Charlotte.
March 24, 2013
Rated 4 out of 5 by penny42 AKA Conference
The biggest problem was waiting for the room to be ready for occupancy. There should have been more staff for the volume of people attending the conference.
July 19, 2014
Rated 4 out of 5 by Deb2014 This hotel is my first choice for accommodations in the Uptown area
As did all businesses in Charlotte in mid-February, the hotel struggled to provide their usual great service during an epic winter storm. Management accommodated my extended stay due to my flight delays, despite a full booking. Employees were pleasant in light of extreme circumstances that shut down the City and complaining guests. The hotel car service to the airport did not live up to my expectations. The driver was surly and a poor driver given the icy road conditions.
February 17, 2014
Rated 2 out of 5 by larry1425 customer service
When checking in I was met with what I considered to be disrespect and disregard for me as the customer. There were three possibly four of us to share a room. I was told that even though I had requested two double beds, only one king bed room was available. Then the manager when I requested to speak with him, replied to me that he could offer me sheets and pillows but nothing else except paying for an additional room at the same cost. I asked for rollaway beads and was told they did not have them, yet for two days after that on at least two occasions say beds being rolled down the halls to other rooms. I asked that if double room became available could we move into another room after the first night. I was told no, however the next day others came in and were given rooms with double beds without a problem. Therefore I ended up having to pay for two rooms for 7 days which was not in my budget. I received no prior notification so I could have made other arrangements then I was treated very rudely by the hotel staff and the manager. Costing me twice as much for lodging that I was not prepared to pay. I have stayed at this hotel before but do not intend to stay again.
July 21, 2014
Rated 5 out of 5 by Pete99999 Great Service, As Always, But Room Was Not Good
I love staying at the Westin in Charlotte. The people are top-notch and the service is excellent. Because of a crowded hotel this past week, I had to stay in Room 933, which is not a preferred guest room. The room was smaller than most, adjacent to a stairwell which made it slightly noisier than usual, and I had intermittent wireless service. I am booked weekly at this hotel through the end of the year and hope I won't be put in a room like this on a regular basis. Thank you!
August 23, 2013
Rated 5 out of 5 by Carhartt Always a great stay!
I visit the Charlotte area frequently and have the opportunity to stay at all the SPG locations and The Westin Charlotte provides consistent and exceptional service.
Pros - Excellent gym, sauna, pool, locker rooms, customer service, in room dining, beds, platinum recognition and upgrades.
Minor Negative - On my last few stays, the hot/cold on the water doesn't seem to regulate. It's very difficult, almost impossible to control the water temperature in the sinks. Not sure why.
August 24, 2013
Rated 4 out of 5 by Deb2014 The New Fitness Center
It is great to see the remodel of the fitness center. I have used it on multiple different trips to the hotel. There is a good selection of machines that are good quality. The room is spacious. Amenities such as different size towels are good additions. There are two improvements that hotel management should consider: 1) lower the temperature in the room as it gets quite warm and 2) eliminate the fragrance as this is a gym for working out. Save the fragrance for the spa area.
June 10, 2013
Rated 5 out of 5 by DollarBill60 Outstanding hotel
Great hotel within the city. The rooms are outstanding and comfortable.
July 23, 2014
Rated 5 out of 5 by AM08 Nice Hotel
We stayed here for an on-site conference. The rooms were comfortable and quiet and the front desk staff very helpful. The catered food was very good. I do wish the Starbucks was open more hours. Great job!
July 15, 2014
Rated 3 out of 5 by JD1944 Westin Charlotte
The hotel design is good. The room design is good. Check in was efficient and polite. The maid service in the room was bad. The cleaning left a lot to be desired. The gym is excellent with good machines. Too bad there is not a jacuzzi to go with the small lap pool. The restaurant was average. Eat out. Our room smelled like a smoker room even though it was billed as non smoking. We tried to get a massage a couple of times, but unless you book way ahead, forget it.
March 25, 2014
Rated 4 out of 5 by Mary36 Comfortable
They did not clean my room the whole time even though I didn't not decline cleaning. I didn't mind. They brought me everything I needed when I called the desk. I LOVED the Starbucks in the room. It irritated me that they had a bottle of free water then another bottle a little bigger that was $3.50 (it stated it on a tag in super tiny print). I would come back to this hotel as long as my business pays for it because it is expensive. It was extremely comfortable in
April 28, 2013
Rated 5 out of 5 by SEM35 This hotel has a great staff
I was very impressed with the staff and overall look of the hotel.
July 22, 2014
Rated 3 out of 5 by Jena26 Not up to Westin standards
I can depend on Westin for a superb hotel experience -- usually. Unfortunately, that was not the case in Charlotte. The room I was given was just behind the elevators, and I knew immediately that it would be a problem. I was told, however, that there was no other room available. I could have managed the noise and vibration -- it probably would not bother anyone who is not a light sleeper -- from the elevator, but it was compounded by a noisy bathroom fan that could not be turned off. Finally, the temperature in the room could not be adjusted, and most of the time I was simply way too cold, so resorted to sleeping in bathrobe, socks and gloves. I was also disappointed in my fitness experience, when the tranquility room could not be accessed. On the plus side, I received an excellent meal and was well served in the restaurant.
March 23, 2014
Rated 1 out of 5 by HG111 Find another hotel
If you visit Charlotte find a different hotel to stay at. Starting with the check in, waiting hours for a room, five dollars for a glass of soda (with ice), everything else very expensive, no business center with PC's available for guests(except one's that charge 55 cents a minute), no shuttle to air port, very high parking fees, it goes on and on. This is not the place to stay. Check out was just as bad if not worst. Staff seems over worked and their attitude shows it.
March 28, 2013
Rated 3 out of 5 by ben1 Warning may not get much sleep
This is beautiful Hotel in a great location in Uptown Charlotte. Looks Fantastic, but the sounds are a nightmare. The noise coming through the door was terrible. There were several conventions going on over the weekend when I stayed there and I could hear doors slamming every morning from 6AM until 9AM. On the Friday night of our stay a college aged kid got locked out of his room and banged on his door at 2:30 for a bout 45 minutes before hotel staff resolved the issue.
April 7, 2013
Rated 5 out of 5 by Dieter21 First time in Downtown Charlotte NC
What a great property, excellent staff, food and meeting facilities. Easy walking distance to attractions, shopping and restaurants...what more could you want for a business convention.
July 15, 2014
Rated 5 out of 5 by erinreviews Wonderful Place to Stay
I always love staying at this Westin, which is why I continue to come back every year when the convention is in town. The staff is wonderful and the rooms are always so clean and well cared for. The only criticism I have is that room service took longer to deliver on both occasions, but I'll chalk that up to packed hotel during a busy convention.
June 24, 2014
Rated 5 out of 5 by min14 This hotel has great features
The hotel location was ideal for exploring Charlotte. We were able to walk to the downtown locations and were moments away from the freeway to explore outside the downtown Charlotte area.
July 15, 2014
Rated 5 out of 5 by Aveeno30 Exceptional experience
I stayed at the Westin while I attended a work conference and could not have been more pleased.
Positives: Very clean room. Starbucks coffee and flavored creamer in room. Comfortable bed. Recycle bin in room (I'm pro-environment). Very fast elevators- you don't realize how helpful this is until you need to quickly get to and from your room to the convention center.
Negatives: Restaurant in hotel was pricey. I didn't appreciate having to pay $4 for a glass of soy milk.
April 9, 2013
Rated 4 out of 5 by kir123 travele
smoking room safe did not work no coffee in room second day lots of hassles coffee shop people fabulous front desk great chececk I too long room care mediocore mjaids nice you need some help!!!!
July 14, 2014