Camere e tariffe

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Rated 3.8 out of 5 by 870 reviewers.
Rated 3 out of 5 by Customer Service This hotel is terribly understaffed, therefore the customer service needs improvement. I received poor service at the restaurant for breakfast and I waited 80 minutes for a room service order that had no items that needed to be cooked! November 22, 2013
Rated 2 out of 5 by Not enough help We waited each morning in a line for breakfast. I don't think there were enough wait staff. Also, did not know there was not evening turn down service. I guess we haven't stayed in that class of hotel for quite some time. November 22, 2013
Rated 4 out of 5 by Odor There was an odor in the 4th floor hallway. November 22, 2013
Rated 4 out of 5 by Great visit for a local concert in town This hotel was 100% booked for the night, so I was prepared to give them some slack for any short comings that were to occur. However, they didn't need my slack because they were completely on the ball!! The check in process was quick & smooth. Valet was helpful & speedy. Room service was fast & delicious. Staff was kind & helpful. The room was clean & that bed...ahhh that bed...I could sleep forever in that bed! Lovely city views. Also loved that the Linx Light Rail has a stop connected to the hotel. Perfect for our trip to the Time Warner Cable Arena! My only tiny complaint would be that it was simply over-priced. Yes, the hotel was great....but I personally feel it's slightly overpriced. Aside from that tiny complaint, I was completely impressed with the hotel & would recommend it for those who don't mind spending a little extra $$$$. November 21, 2013
Rated 4 out of 5 by Quick business trip The front desk was top notch, though no room upgrade even offered. This is a decent hotel that definitely is geared more toward the convention crowd then the average business traveler. The only real negative was the bartender, she was definitely extremely busy, but if she had just left my bill when I ordered we both would not have been frustrated when I waited 35 minutes for her to come over so I could pay. I actually just left cash on the bar as I wanted to go to bed because I had an early flight. November 20, 2013
Rated 4 out of 5 by Pros and cons I stay here about once a month. The hotel is new and very clean. All the comforts you would expect at a Westin like having two bars/restaurants, starbucks, valet parking, bellmen, heavenly beds and showers etc. but a few things are missing. There is no club lounge nor a designated club floor and this hotel is filled every day with conventioners. This can cause some extra noise at times. The hotel is also a good 5 minute walk to the epicenter area so be prepared to be hassled by beggers when you walk to dinner. Overall, the amenities they do have outweigh what is lacking and I will continue to stay at this location. November 19, 2013
Rated 5 out of 5 by Stunning hotel, amazing comfort The hotel is unbelievably beautiful! It fits with the gorgeous city, which is so clean and nice to get around. The beds were the best part for me! Some hotels I have stayed at lately give you tiny throw pillows to sleep on, but this hotel had the most comfortable bed and big soft pillows! Also, my flight came in very early and we got to the hotel right before 1pm. I was nervous that we would have to wait 2 hours to get to our room, but they had one ready for me! It was great.] Close to the airport. Right in the center and next to the convention center (which is why I was there). Will definitely stay again! November 18, 2013
Rated 5 out of 5 by Can't wait to come back It was my friend's birthday and she wanted to spend it back in Charlotte so we booked through Hotwire and got a great deal at the Westin. Upon arrival, we were check-in at the front desk by Melissa, whom was very nice, professional, and accommodating, able to answer all of our questions happily, and was a great first impression of the type of service we would receive. The room was absolutely beautiful, spacious, bed super comfortable, and we loved the view. We stayed in room 2323 and that elevator was quick, especially going to such a high floor. Our bathroom tub had a rusted crack on the edge and it was kind of annoying that the light switch was outside of the bathroom(unreachable once you're on the toilet) but the shower and amenities made up for it. We called the express service for our iron to be replaced and I was address by my name was I thought was so professional. It was done quickly plus they called back to ensure we got it; thoughtful. We ate breakfast two mornings at the Ember and the restaurant was better than the pictures online. We also loved that we were able to see the chefs as they cooked. Latonya(hope I spelled that right), the hostess for breakfast was very welcoming. She was always smiling and so helpful. Hak, our server on both mornings was so nice. She taught me a trick to opening my little honey jar and even remembered me the next day. My flight was for 5:45am Sunday morning which worried me in terms of finding a taxi but the hotel had taxis waiting from 3am and the bellman(wish I got his name) was so nice; the taxis took cards too. My driver drove very fast (almost scary); had I known, I would have slept in a little more. The hotel seemed more fit for a business traveler from the way the room was set up and the location(slight walk from mid-town but very close to convention center) but we loved it nonetheless and would definitely recommend it to anyone on our way back. November 18, 2013
Rated 4 out of 5 by Minor frustrations at a normally great hotel I wanted to consider changing my travel plans, but got the run around between the Charlotte hotel and the corporate customer service employees — then never got a call back from Charlotte's "internal sales" team, which apparently are the only people who can answer these kinds of questions. Need to have more people at each hotel who can answer questions quickly. Also was frustrated to have a maid pounding on my door at 830am the day I was scheduled to leave. Check-out time is noon. Maids should have a list of people who have checked out. Otherwise, I have stayed at this hotel often, and I will continue to stay there when I make my frequent visits to Charlotte. I usually have a great experience with a friendly, helpful staff. November 16, 2013
Rated 5 out of 5 by weekend trip I stayed at the Westin Charlotte during a family visit, and I had an enjoyable stay. November 15, 2013
Rated 5 out of 5 by Friendly and honest staff Everyone was very friendly and courteous. I left my Kindle behind in the room, and I didn't realize it until I got to the airport. After I got back home, I called the hotel. The security officer I spoke to said he would check and call me back. He called back in about 5 minutes to let me know they had the Kindle and would FedEx it to me. November 13, 2013
Rated 3 out of 5 by Needs improvement I must stay I was disappointed with my room this time. I've stayed with the Westin several times in the past and have always had a great experience. This time my room was not clean. The shower curtain smelled of mildew, the toilet was not clean, the tub dripped, the phone did not work, and one of the beds looked like it had been slept in and not changed. This was highly unusual for a Westin. After I reported the issues, the service staff were prompt to correct all of them. Thank you. November 13, 2013
Rated 3 out of 5 by Clean Room on Weekend I returned to my room at 7:15 pm and it had not been cleaned by the hotel staff. I notified the desk and a staff member came in to service my room at 7:35 pm. I told her to just leave the towels because it was almost time to get back in bed for the night. November 11, 2013
Rated 4 out of 5 by Clean hotel Nice location, within walking distance of several restaurants and attractions. I just can't understand why they do not have microwaves in their rooms. I had no way of heating up my coffeee when it got below my desired temperature, nor my leftovers from dinner the night before. I had to be creative and use the hair dryer to warm up a piece of pizza!!! November 11, 2013
Rated 3 out of 5 by Never had shampoo! I really really wanted to LOVE my experience, but it was the little things that keep me at a "meh". Pillow cases were left off, shampoo was never replaced. There were two of us in the room, so we needed it! I really enjoyed the lobby lounge and the waitstaff in the restaurant was great! Why won't I recommend? I only recommend when I know that the experience will be outstanding. November 11, 2013
Rated 5 out of 5 by Brief Stay, Great Westin Was in Charlotte for a brief overnight for a downtown event, and picked the Westin for its downtown location and close proximity to where we needed to be. I did not have a lot of time to spend at the property, but would not have minded a chance to lounge a bit at this beautiful facility. We were upgraded to a corner Grand Deluxe Room overlooking downtown Charlotte, and the room on the 22nd floor provided some pretty spectacular views of the city. If you're able to get a room facing the city, you won't be disappointed, especially on a higher floor. I'm very fond of the Westin bed, and this one was as good as always. A minor cleanliness issue, the fan vent above the shower was caked with dust and needed to be cleaned pretty badly. Also, I'm not sure that the thermostat in my room was functioning properly, as I had it turned down to 66 degrees for sleeping, but I'm pretty sure that it never got to that temperature, as it was warmer than I like in the room while sleeping (although not terribly uncomfortable, thanks to a cool night outside). Overall however, The Westin remains a favorite choice of mine when traveling, and The Westin Charlotte is a great choice when traveling to Charlotte. November 10, 2013
Rated 5 out of 5 by Amazing hotel! I have never been treated better than I was at your hotel. From the moment I pulled up at the hotel until I drove away, I felt pampered and well taken care of. Thank you for an amazing weekend. November 10, 2013
Rated 3 out of 5 by We were told they overbooked and had no room for us After teaching all day and driving 4!/2 hrs to arrive at 10PM only to be told that the hotel had overbooked and no room was available is absolutely unacceptable. The desk clerk told us that a cot in a lounge was available - unacceptable. Then he said a room would be provided in another hotel and we would be "walked" over. Instead. we were placed into a car and driven to a location that was on the outskirts of the was nearly midnight before we got to bed. We then had to wake up at 5:30 to catch a ride back at 6:30 so that we could finish our registration for the NSTA and attend meetings. We had to leave our bags in the lobby and wait for a room to be ready the next day..All of this made our first day totally unacceptable. The rest of our stay was very nice, but this should not have happened. How can you overbook your hotel. Do you not know how many rooms are in the building? Therefore, I will not recommend your hotel to anyone. November 10, 2013
Rated 5 out of 5 by Very comfortable Our stay was relaxing and the staff was very helpful. We'll be staying again November 5, 2013
Rated 2 out of 5 by regular visitor to Charlotte I travel to Charlotte frequently for work, and I am routinely disappointed when I stay at this Westin. In the dozens of times I have stayed here, I have never once received a platinum room upgrade to anything other than a "high floor". And virtually every time I stay here, the staff and/or the hotel disappoints me in some way. Usually it is something small, but there is always a problem. The hotel itself is fine, but because of the service and lack of attention to detail, I find this to be one of the worst Westin's I've ever stayed at and always dread staying there. They are lucky that I am loyal to Starwood! November 4, 2013
Rated 5 out of 5 by Go to in CLT Great location and super friendly staff. Having a comfortable, convenient hotel that's also pet-friendly is a win in my book. November 4, 2013
Rated 5 out of 5 by Great hotel Fabulous hotel in a great Charlotte location. Breakfast at the Ember restaurant was excellent. The views from our corner room on the 23rd floor were phenomenal. Only thing, couldn't get the electrical outlet in the bathroom to work, but overall great hotel. November 4, 2013
Rated 4 out of 5 by Great stay but... This was the second visit to the hotel this year. We had a great stay but my husband alleriges started bothering him the first night.He took allergy medicine and he was able to sleep. The second night he wasnt so lucky. He left the room for a few minutes to get some fresh air and we heard a dog barking in a room near by. Thats when we determined that a dog must have been in our room prior to our visit as he is allegic to dog hair. I had a great experience but my husband didnt sleep well. We will stay at the hotel in the future, but we will ask for a room that didnt have dogs in the room. November 4, 2013
Rated 5 out of 5 by Just as expected Pleasant staff wherever you meet them in the hotel...when you need something they are there and when you want to just mind your own business, they don't intrude. October 29, 2013
Rated 3 out of 5 by great location Hotel was clean but surprised that one had to pay for wifi for room rate would have expected that to be included. Also needs a fan in bathroom to control moisture in room while showering. October 29, 2013
Rated 4 out of 5 by A Good Hotel But a Few Issues We stayed here for a 2-day conference. The communication to the hotel prior to the conference was would ring and ring and ring and either no one would answer or we were put on hold indefinitely. Same thing happened during our stay. "Express Service" button on our room phone yielded more time put on hold or no one answering. Seems like the hotel needs more staff. Upon arrival the check-in line was LONG with several hotel staff members standing around behind the check-in desks doing nothing. Finally someone in line complained, and those behind the desks doing nothing started to check in those waiting in line. INEXCUSABLE!! Upon leaving after our conference, several people in our party were told that they could not bring down their own luggage and that they had to get a bellhop to do it. Reason given: check out time is busy and all luggage carts were needed by bellhops. (WHAT is the difference between a bellhop using the cart and a guest using it??? RIDICULOUS!) Overall, a good hotel, but they need to fix a few things. October 28, 2013
Rated 2 out of 5 by Average at Best The one thing you expect from a hotel like the Westin is a very clean room -- there was trash in the drawers and on the floor from the previous guest. October 28, 2013
Rated 4 out of 5 by This hotel is in a great location This hotel is in a great location and allows walking to a large number of restaurants and attractions. October 25, 2013
Rated 4 out of 5 by Carpet issues. Everything about checking in and out was wonderful. Parking/Valets/Front desk/waitress were awsome, but i was not happy with my room. The carpet was horrible - stains and more stains. I was not comfortable walking barefoot on the carpet. October 24, 2013
Rated 3 out of 5 by The staff was nice the room had broken lamp and the lamp shades were torn. The toilet paper hold was lose and the paper kept falling off. The first room that we were put is was outside the venting for the kitchen and it smelled like grease. October 23, 2013
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