Rated 4,1 out of 5 by 401
Rated 4 out of 5 by Albert20 Excelente ubicación
Muy buen hotel, personal muy amable, gran calidad y variedad en el desayuno, ubicación excelente pero para un hotel de esta categoria deberia haber wifi gratuito en las habitaciones y no solo en las zonas comunes, como mínimo como cortesía para los miembros SPG.
25 de agosto de 2012
Rated 5 out of 5 by WLing Service Lapse In Certain Areas...Please Be Excellent Again
I am a regular visitor and Westin KL has always been great, especially the service. But this recent stay, I find some lapse in service standard, thus would like to provide constructive feedback so that the hotel can retain the level of excellence that you have always pride yourselves against:
- Laundry service was bad. Sent my Burberry knit top for laundry. Came back crumpled and shrinked. I highlighted upon checkout, they just took it ans returned without offering any explanation.
- QBar - restaurant side. Waiters are missing. I was waiting to ask for the bill for some time, some candles around my table gone off so it became quite dark and no one came. I got to walk out the the bar to call for waiters outside and then back to my table for the bill. Not the usual attentive service - I believe, all guest are important, not just your foreign guests.
Hope to see the excellent service again when I come back in 2 weeks' time.
2 de marzo de 2014
Rated 5 out of 5 by Aonee Center of the KL city center
This hotel locates right at the heart of KL city center. The large famous shopping mall is opposite to the hotel. Room is spacious and clean. Bed is perfect. Breakfast is various and plenty.
14 de febrero de 2014
Rated 5 out of 5 by Globalman1 Exceeded expectation
Special thanks to Ms Mandy Ooi for her assistance in taking duch good care of us on our stay. Hotel is well run and met or exceeded expectations with one exception, that of the service in the Westin executive lounge. Looks great, food good, service sub par. Management was notified and I am sure it has been addressed. Great place, great stay.
10 de febrero de 2014
Rated 5 out of 5 by Subrina This hotel has great featuresv
This hotel has great features and with a really good location as well which is easy for shopping and relax.
27 de enero de 2014
Rated 5 out of 5 by RJB127 An enjoyable stay.
When making a journey from so far away, (England) then it is essential that the welcome and the facilities are as good as they can be. On arrival at the hotel I was warmly greeted and made to feel relaxed and refreshed even though my room was not ready. I was hosted in the Executive Lounge until I could receive the room.
I was very impressed with the room and it allowed me to relax and enjoy the stay despite having an extensive business work load.
All of the staff throughout the hotel were exceptional and I am sure that this helped contribute to the success of my business trip.
27 de enero de 2014
Rated 5 out of 5 by eccoD Great Hotel
this is one of the best & Great hotel
25 de enero de 2014
Rated 5 out of 5 by WilliamTham Great Place in the Heart of Kuala Lumpur City
Strategic location in the heart of Kuala Lumpur with great comfort and luxury with reasonable price. Staff greetings, friendliness and helpfulness can still be improved.
20 de enero de 2014