Rated 3 out of 5 by Rhonda21 Hotel is a classic
It is wonderful having doors that open but if you have a partial ocean view, there is a lot of street noise which kept us up all night. We have had two different locations on two separate stays and both have been noisy to the point of not being able to sleep. Such a disappointment given the Hotels wonderful atmosphere.
February 23, 2013
Rated 4 out of 5 by Gil19 Getting rooms difficult
I applied 4 months before arriving for Suite
upgrade as a platinum SPG member. The
room I got was 12' by 12' with some ocean
veiw. I had to complain and got an ocean
view room that was bigger. The Beach House Restaurant is great. This is a very
difficult hotel to get the room type you would like.
July 1, 2013
Rated 5 out of 5 by DavidOnHoliday My Favorites Hotel
Moana Surfrider has the best location in Waikiki. The room is nice and clean. The bed is comfortable. It is right on the beach. All the people are friendly and makes you feel welcome. Walking outside you are in the center of all the shops, foods, etc...
I highly recommended this hotel just to have a great experience.
August 21, 2012
Rated 3 out of 5 by KMS0521 Great location but slightly uncomfortable rooms
This is our second stay at the Moana Surfrider. We love the hotel but I forgot how uncomfortable the double beds are for two people. Look for a queen or larger if you plan on sleeping with your spouse. I would give this overall a 4 but we were so uncomfortable at night that I have to rank it a 3.
June 18, 2013
Rated 3 out of 5 by pikin Great location
Great location and public areas are fantastic but other than that, just average! Restaurants are very expensive - cheaper and better options are a few hundred yards away. Room was tiny and very noisy; shutters left the room very light at night. Not great al all
August 1, 2013
Rated 3 out of 5 by jetset Room location makes all the difference
The banyan level rooms are facing the street and the noise level is unbearable. The street level noise at 11p and 6 am does not allow a restful sleep or to relax. these rooms should be priced below other rooms in my opinion as I would not book again with the possibility that I can be put there.
June 18, 2013
Rated 1 out of 5 by Leslie2013 Disappointed
My first trip to Hawaii and what a disappointment this hotel was. I paid for an ocean view room that was blocked by a tree, s beautiful historic tree...but a tree. I asked to be moved 3 times and no one followed up with me to the point I had to keep going to the front desk. At one point i was told i would be able to "see through the tree when the sun came up". Breakfast buffet was wonderful. The service in the casual restaurant was AWFUL. Long waits for greats and food and had to get up to get my own refills. We ate their twice, both times....BAD! Asked for a late checkout (again I had to follow up multiple times, no one called me back). which wasn't available due to capacity, it wasn't until we got our bags from the bellhop that he told us. The best part of my experience was my interaction with the bellman and valet people, I will go back to Hawaii but not to this hotel. I travel a lot ( i have diamond,and platinum status at two of your competitors and Starwood gold 6 years in a row) this is the first unsatisfactory review I have ever written.
August 13, 2013
Rated 1 out of 5 by Indianafamily Not good
Is the resort fee $25 or $30? We saw both on the bill. Had to argue with manager to get 10% off beach umbrella rental for being a gold member...seriously for $6??? Had 2 cars in valet and was double charged for each car...$30 per day overcharge.
Reservations messed up by starwood from the beginning as well.
April 7, 2013
Rated 5 out of 5 by AmandaF85 Amazing hotel
Beautiful hotel, on an absolutely beautiful island. We were there for our honeymoon. Although we didn't really get any kind of recognition for our spg membership, the staff was nevertheless very nice and helpful. Great location, beautiful stretch of beach. Cannot say anything bad about this hotel.
May 29, 2013
Rated 3 out of 5 by unhappy100 disappointed
very noisy for city veiw, even 10 flrs up. No SPG preferred lounge. JAL tourism hotel lowered prestige rating. SPA/workout facilities just avg. High priced room includes resort fee but charge for beach chairs?! insulting!!Rest. avg,staff mediocre. Concierge weak. HighlightsBell, Housekeeping & F. desk staff
January 13, 2013
Rated 3 out of 5 by Gold503 Unhappy Gold
We have stayed at this hotel many times. The first room was too small. We than were switched to another. If we were gone for the day and didn't leave glass doors open it smelled like mold. No pool service, room very noisy and wi-fi didn't work. We were there for a special occasion. Being Gold expect more.
September 17, 2012
Rated 4 out of 5 by DocLove Great Hotel - Watch the extra charges
I love this hotel and would give it 5 stars if it weren't for the increasing fees/charges for everything.
Platinum members pay $25 and get no benefits, chairs on the beach have doubled to $50 for a chair etc
The location is perfect and the people are great. We have been upgraded to very nice rooms often
December 13, 2011
Rated 5 out of 5 by Rene57 Wonderful!!!!
Had a wonderful time at this hotel. It has a lovely charm to it. Just beautiful. The rocking chairs, hardwood floors, palm trees, large fans add to the beauty of this hotel. Enjoyed renting the chairs on Waikiki and being able to buy food and drinks. Loved the view from the room. Can't wait to go back....
May 31, 2012
Rated 1 out of 5 by Sam18 Worst stay
Requested early check - told room was not ready -would expedite room. Took 3 hours to expedite. Only to land up in an ADA room. Bathroom only had a shower - no room to put toiletries. No vanity. Bathroom was nicer in the hospitality room than the room I paid $400 for. Attitude of staff - they could less.
November 26, 2012
Rated 5 out of 5 by SailorBlue Fabulous Birthday Staycation
My wife and I recently stayed for my birthday. We had a fabulous time. The staff was courteous and friendly. We especially liked spa and afternoon tea on the Veranda. We strongly recommend this hotel to both locals and visitors.
August 12, 2013
Rated 5 out of 5 by Cabelly Great Stay
This was our 8th or 9th time at this hotel and we are always made to feel like we are part of a family. The beach crew knows by name as does the people cleaning our room. We keep coming back because of the people who work there and how we are treated. The hotel is always well kept.
October 8, 2012
Rated 1 out of 5 by Disappointed21 Hotel overated
Very disappointing for what we were led to believe is a prime hotel in the Starwood Group. For an Ocean view room, it was small and the bathroom was tiny. Air Conditioning didn't work effectively and room was unable to cool. The room made sure we spent as little time as possible in it. Breakfast queue is dreadful - put your name down and wait 20 minutes in the queue and then when seated try and get some service which is very slow. When checking out especially for an early morning flight, make sure you call for baggage assistance 20-30 minutres in advance otherwise you will be late leaving. Finally the resort charge is a joke - where is the resort? The small guest pool for the size of the hotel and minimal sun deck space means that any resort facility is only used by a minimal number of guests who get up early and stay by the pool all day! The hotel beach area is for those who feel it is important to be seen on this Hotel's beach - much more comfortable on the beach itself near the water.
October 25, 2012
Rated 1 out of 5 by Court SPG OVER RATED
Moana does not give anything extra to SPG users. Expect very small rooms with bugs and noise. No other perks come for SPG users at this hotel other than a very rude manager named Jade. 35 percent discount on food for SPG card holders does not apply if you use points to purchase rooms.
May 28, 2013
Rated 4 out of 5 by Rhodie Great Hotel but don't stay on street side
This was a wonderful clean hotel. Perfect in every way but 1. If you have a city view room you may not get any sleep. Street vendors and performers are right outside your window entertaining crowds and it is loud. Be sure to get Oceanside room and you will have a great time.
June 19, 2013
Rated 3 out of 5 by PMyers2000 Disappointing
Poor room -even though I was using points to stay for 3nights, I am an "Elite" member with Starwood Vacations and I was very disappointed with the class of room we were offered.
Pool very small
Endless series of weddings was a major nuisance to get around hotel.
Good restaurant (Beach House)
November 17, 2012
Rated 5 out of 5 by Karl Fantastic Stay
We had the most perfect vacation at the Westin Moana Surfrider.
Everything was perfect from the location, to the service, and the room. We were appreciated and treated like valued guest the entire time. This was by far the best vacation we have had in years!
P.S. I love the breakfast!
April 30, 2013
Rated 4 out of 5 by Ed820 Great historic hotel
Enjoyed staying at Moana Surfrider with friendly staff, excellent beach access, and great central location for shopping, dining, and people watching. However, the pool was somewhat disappointing and the basic WiFi connection in the room included in the resort fee was very slow and erratic.
August 3, 2012
Rated 3 out of 5 by Jen81 Pretty exterior, low service
The hotel is beautiful on the outside. The room was nice, excellent view!! Nice bed and linens. The bathroom left something to be desired. The tap was coated in calcium and there was not room for toiletries.
My parents were celebrating their 40th anniversay, so my husband and I wanted to have something nice in the room as a treat when they checke in. We arrived at 1200 and arranged to have fruit and champagne in the room when they checked in at 3. He paid $100 and when my parents checked in there was nothing. We called and someone who was taking care of it was supposed to call us back, they didn't. When we called again they told us this takes 24hr, not what they told us originally! We went out and retuned at 7 pm and met the guy delivering the items in the hall, not how we planned to "surprise " them.
We sat twice out in the beach bar and the service was less than desirable both times. I asked if the aloe juice was sweet to which he responded "I don't know, I have never had it" as he walked away.
February 2, 2013
Rated 5 out of 5 by RelaxedinHawaii Relaxing!
My experience at the Moana Surfrider hotel was very relaxing. The front desk representative was friendly and helpful (I wish I could remember his name.) The room was comfortable and very clean. We had a wonderful ocean view room in the Tower Wing... very nice view. :-)
June 12, 2013
Rated 3 out of 5 by Shanow27 Room was too small for 2 people
Disappointing stay, room too small and situated on a floor that was very loud with staff coming and going. was disappointed to be a SPG and be put in such a room that was like a shoebox for 2 people. very disappointing experience for such an amazing hotel.
July 4, 2013
Rated 5 out of 5 by JCX1 Charming with a cool vibe and first class treatment
What a great place to wind down a vacation in Hawaii. The staff was attentive and served our every need. The location was fanastiic! The modern amenities and old world feel made for an unforgetable ambiance and really cool vibe.
July 30, 2013
Rated 4 out of 5 by Lena79 Great location.
Stayed at Moana Surfrider during last week of August 2012. First night was spent in a street view room, which was in a historical part of the hotel. Room was spacious, recently upgraded and over all great first night. Then we moved into our expensive ocean front suite, which turned out to be a regular ocean front room. When we booked the room, we were told to book a larger room (a suite) to accommodate 5 people, which we did. There was suppose to have been 2 double beds and a sofa. Room that we got was in the Diamond wing, which wasnt remodeled and was kinda gross. Bathrooms are outdated, very small balcony where you can only stand, no sitting area. There were two double beds, and by the time roll away bed was put in, there was no room no move. I know you're not suppose to spend your vacation in a room, but it left a bad taste. That was the only bad thing about our vacation. Hotel itself is beautiful, service and location couldnt be better, Diamond Wing could be greatly improved. We stayed on 2nd floor.
September 20, 2012
Rated 4 out of 5 by Paulboh Wonderful experience!
I've traveled all over the world, from Rarotonga to Alaska to China to Poland. We enjoyed this hotel very much. The concierge was gracious and helpful. The doormen were great. The pool a tad small but OK. The beach was good. Don't expect a bunch of shells. This place is beautiful.
October 19, 2012
Rated 4 out of 5 by Mc10 Great experience
Hotel staff was very helpful and friendly... Especially josh at the front desk!
Great location!! Private beach of hotel is tiny and chair/umbrella rental rates obscene!
Pool is small.
Room was clean and comfortable...if a bit small. Stayed in banyan wing.
Would stay here again!
February 16, 2013
Rated 2 out of 5 by SleepyKane Only book if you are a *heavy* sleeper
My wife and I booked a cash and points stay at the Moana Surfrider for the great central Waikiki location. We were not disappointed with it's proximity to shopping, beaches, and dining. Plenty to do and see around the area. The beach bar is a nice place to catch the sunset.
Our problem was with our room. There wasn't much space, but we were expecting that. What we weren't expecting was the noise. Our room, like about half of the rooms in the hotel was facing the main street at an intersection. The old, single pane windows kept none of the traffic or loading dock noise out. On top of that, there was noise in the hallway between 4am and 5am every morning, presumably the staff going in and out of the freight elevator across the hall. Our sleep was interrupted nightly. Rest was the one thing we were counting on the Moana Surfrider delivering, and we didn't get it.
Maybe we had the worst room in the hotel, but I wouldn't pay anything close to full price (or waste your points) unless you get a ocean facing room.
September 24, 2012