Rated 5 out of 5 by PeteA Great place to stay
I want to commend your front desk staff. although i did not get his name he may have been the evening manager-but he was exceptionally helpful and accommodating.
Also loved the shower head and additional wand handle.
November 11, 2012
Rated 4 out of 5 by walitosan1127 walitosan
Clean and efficient I highly recommend
November 7, 2012
Rated 2 out of 5 by jramire2 No real benefit at this hotel for SPG Gold status
I booked this room for a one night stay for my family and I while he had some renovation work being performed on our home.
Other than asking what kind of welcome gift I'd prefer, no other recognition for my SPG gold status was mentioned. Even if an upgraded room wasn't available (which I'm guessing was because the place was dead) it wasn't mentioned by the front desk, which leads me to believe they didn't even look.
That would have been fine, but the room furnishings had seen better days, not nearly as nice as any other Westin I'd stayed at.
Lastly, make sure you check your bill. Even though I'd booked this room through the SPG site and booked using only starpoints, the folio that was put under my door still showed a charge. I had to call down to the front desk and talk to two people to get it corrected. This misbilling seems to be a trend, it's happened to me at several starwood locations.
November 6, 2012
Rated 5 out of 5 by LJB49 Unexpected surprise
This was my 50th stay at a SPG hotel and this hotel blew me away with their appreciation, kindness and generosity. Everything about my stay here was top notch and i am looking forward to staying here again.
November 4, 2012
Rated 5 out of 5 by eaglesandra beautiful hotel
excellent place for eagles to gather
November 1, 2012
Rated 3 out of 5 by EALM Comfortable, but maid service needs improvement
The room was very comfortable, and quiet. The bed was wonderful. However, the maid service was lacking. The bedsheets were not changed to my knowledge, the bathroom was not cleaned on a daily basis. We had to ask twice for fresh towels and wash cloths and toilet paper replacements,
It would be nice to have high speed internet included in the price of the room, instead of having to pay an extra $10 per day.
I had requested a refrigerator and microwave months in advance for my 5 day stay. When I arrived at the hotel, they did have a microwave, but I had to request it to be brought to my room upon arrival. I was told they had no refrigerator available for me even though I had requested it 4 months prior when I reserved the room..
The breakfast and dinner buffets were good. The staff at the front desk were helpful. The free shuttle was a blessing.
Overall, it's a comfortable hotel and I will return in the future when need be, but there is room for improvement.
October 31, 2012
Rated 5 out of 5 by Joyce11 THIS HOTEL GREAT PLACE TO STAY
THIS HOTEL IS A GREAT PLACE TO STAY. ENJOYED MY TIME THEIR. IT HAS MANY AMENITIES AND IS A GREAT PLACE TO HOLD A CONFERENCE. THE RESTAURANT COULD LOWER THEIR PRICE OF THE FOOD SHOULD BE MORE AFFORDABLE. OVERALL, GREAT FOOD, GREAT TIME. HAD A LITTLE DIFFICULTY WITH THE SHUTTLE PICK UP WE HAD TO WAIT LONGER THEN EXPECTED FOR THE PICKUP.
October 30, 2012
Rated 3 out of 5 by jls123 Surprised visit did not live up to Westin Standards...
Not the best experience. Food overpriced, had to pay for internet usage. What really upset me was after the fire drill, anxiously awaiting the announcement that we could go back to our rooms - it never came and after an hour, several guests lined up at the front desk to ask if we could go back to our rooms. It was unexceptible to leave us hanging.
October 29, 2012
Rated 3 out of 5 by Yoca27 Needs maintenance
I love the SPG hotels and have been a member for a long time. In my last stay however, was disappointed to find horrible water spots on the bathroom ceiling. It has been the attention to detail and maintenance that differentiates the Westin.
October 28, 2012
Rated 1 out of 5 by Dirkjc Poor Service
It began when the front desk told me that despite having a reservation (and being a Platinum member) that they had overbooked the hotel and there were no rooms available. After speaking with the manager they found a handicap room an hour later. I finally get into my room and try to order room service, and had to call three times to get someone to answer and then was told it would take 45 mins to get a sandwich. I cancelled my order, and immediately left. What a horrible experience!
October 28, 2012
Rated 5 out of 5 by Taiga2Ryugi Amazing Experience
Shuttle was available free to the dart line.
All staff were very friendly, knowledgable, and happy people.
Rented the New Balance wear, costs very little, and worked out very well!
Small parking fee with in/out privileges.
Smart Start Breakfast was delicious, and worth the cost.
Overall I will always stay at a Westin hotel, and this one in particular for Dallas.
October 26, 2012
Rated 4 out of 5 by Gumby Convenient location
I like this hotel. Newly renovated. The club lounge could serve a better selection of breakfast items and afternoon snacks. Wifi signal is pretty good but no electrical outlet near the bed. I didn't like the additional $12/nt parking fee.
October 26, 2012
Rated 3 out of 5 by Jego Food and Rooms
I attended a conference and basically, I couldn't eat the meat at a luncheon and then the steak (covered in weird onion stuff) at a dinner. I even returned it. I had to load up on bread and butter. Desserts were so, so SYSCO....Also, my room was hot. I didn't like the A/C. Still, the bartenders were great. So were the bell hops. Hotel is beautiful....just didn't like the banquet food or the restaurant menus.
October 25, 2012
Rated 2 out of 5 by Hunter7 Hotel needs some work along with staff
Overall the stay was pleasant. I did not have a choice since this was the host hotel for a conferance I was at. The beds are hard, Never got a wake up call and the alarm in the room did not work. Reported this problem athe very next morning. Alarm still did not work when leaving. They never replaced it. Gave up on wake up calls and used my own cell phone. Room AC never really got the room cool but was barable. I am use to sleeping in a very cool room. Breakfast buffet is way over priced for what you get and if you oder from the menu you will end up paying the same price as the buffet. Coffee &/or tea $5.50 which is way out of line.
October 24, 2012
Rated 1 out of 5 by Lynn47 Disapointment
Could not beleive that this place charges for every little thing. Internet, Frige ect.. This is the first place I have stayed in years that charges for these items. The staff at the front desk didn't offer any information on the facilities. Was very disapointed in the whole stay.
October 24, 2012
Rated 5 out of 5 by SuzieQ Nice stay
Enjoyed friendly great service. Food was excellent and professionally served!
October 24, 2012
Rated 2 out of 5 by TB66 Disappointing
First, the room we were assigned was only partially cleaned from the previous guest. The staff quickly assigned us to another room, which was good. However, this room was uncomfortably warm regardless of how low the thermostat was set. The cardboard coasters had coffee stains on them and the only thing remaining of the complimentarry bottles of water were the tags that previously were on them. I found the furniture layout to be awkward and the hotel to be somewhat dated in its appearance. On the plus side, the staff was very friendly and accomodating, but I can't say that this is enough for me to return or recommend this hotel to anyone. There are many more choices out there.
October 24, 2012
Rated 3 out of 5 by kathy1027 AGING
Has aging issues. Room was stuffy. Staff was great! Clean for age of sofa,etc. No refrig in room.
October 22, 2012
Rated 5 out of 5 by WindyBrendy State Fair Stay
We received a great deal for staying at the Westin and visiting the State Fair, I thought. It turns out that we didn't receive the special tickets for the train or the tickets for the fair. Being it was on Thursday, we were able to attend the Fair for free for 60 yrs and older! Westin did take us to the tram, where we purchased our tickets for 4.00 each. The stay was great, we really enjoyed the WESTIN, but need more clarity in the booking.
October 21, 2012
Rated 1 out of 5 by rockinsyd Not up to Westin standards
Worst "upscale" hotel I've ever been to. Club Level and "Club" are a joke....9 soft drinks, some cheese and fruit (small tray), small tray of crudites and ranch dip, and water. Had to complain to get them to put anything out. Front desk was clueless on EVERYTHING. One girl, Julie, tried to help, but the rest was a mess. Left the next morning and moved to another hotel. Terrible location. Won't even think about going back!
October 19, 2012
Rated 1 out of 5 by MPzz Surprisingly shoddy
First experience w/ the room was the overwhelming smell of air freshener... just makes you wonder what itj's trying to cover.
Next was noticing the stains on the duvet covers and when pulling back the covers, stains on the sheets as well. I removed both duvet covers and mixed sheets between beds to find the less stained pair. I had to remake the bed anyway as there was 6 inches of exposed mattress (not mattress pad) at the foot of the bed.
I went to lock the door to my room - 901 - and was greeted w/ a poorly repaired lock/door plate that was applied at an angle revealing holes in the door. I didn't bend down to see if these went all the way through to the hall (better not to know).
After this, though hungry, I decided not to get room service and was just thankful that I was only there for one night.
I usually find the Westin brand to deliver a much higher quality experience so I was quite surprised by what I found.
October 18, 2012
Rated 5 out of 5 by OliveOil14 This hotel was nice.
This hotel was a nice hotel. The breakfast buffet was one of the better buffets I have ever had at a hotel. It would be nice to have a Starbucks or coffee place in the hotel that was open during the day and into the evening.
October 17, 2012
Rated 3 out of 5 by GJN1 Disappointed
The room was dated, should be updated.
October 14, 2012
Rated 4 out of 5 by jm250192 Great Staff
The staff is always very accomidating. I have stayed here three time in the last couple of months and everytime has been the same. I am particularly impressed with the bell staff.
October 14, 2012
Rated 3 out of 5 by pv2012 Great!
I had a great stay. However both beds had dirty spots on the sheets and comforters.
October 11, 2012
Rated 3 out of 5 by picabogold Less than stellar experience
Front desk staff disinterested and disengaged. Valet, coffee bar and bar staff pleasant.
October 11, 2012
Rated 5 out of 5 by Louis52 Exceeded my expections.
This was my first stay at your hotel, we were in dallas for the state fair, i was able to buy my tickets for the dart and fair.
October 7, 2012
Rated 2 out of 5 by ohadba Old, Outdated and did not meet my expectations
I called on the day of arrival to ask to upgrade to a club room and was told it is taken care of.
When I arrived at the hotel at 11:30pm and checked in (after waiting 10 min in line with no SPG Gold/Platinum dedicated line) I was given my room key. I asked to verify that it was a club room and was told that they just gave the last club room.
What a disappointment !!!!!
Room felt like it was last updated in 1999 with a bad smell of mold.
I managed to get club access but again what a disappointment !!! Breakfast was horribly with no real selection. No drinks in the afternoon. Just bad.
October 7, 2012
Rated 5 out of 5 by Louise155 Overall review ......
Great hotel. Clean Surpassed my expectations considered to another local sister hotel. Rooms more spacious. Checked in late, housekeeping needed - called 3 times before some one showed up. Will give them the benefit of the doubt. Otherwise hotel very nice.
October 3, 2012
Rated 1 out of 5 by drea Unsanitary Bedding!!
With the effort of getting into bed and rolling over to shut off the light, the bottom sheet and mattress pad immediately became untucked, leaving me to lay on the bare, exposed mattress. Much to my frustration, neither the bottom sheet nor the mattress pad were fitted, rather were just lying on top of the mattress. No matter how I tried to tuck those pieces under the mattress, they were simply not designed to be attached. The hotel uses a flat sheet (ie. TOP sheet) for both the top and bottom sheets... All night long I was waking up in this "Heavenly Bed", as I just couldn't get over the disgust at lying directly on a hotel mattress, no covering, that I can only imagine what other guests have done on that same fabric. How unsanitary and disgusting!! The next day I called the housekeeping dept and also spoke to the hotel manager- they both confirmed that I had the right sheets on my bed, and that fitted sheets or mattress pads are not used, due to them being difficult to iron- subsequently, they could do nothing to assure that my sleep would be better and I would not be continuing my stay sleeping on the bare, exposed mattress. The hotel was beautiful and bathrooms nice, but there will be NO WAY I will be staying at another Westin, sharing the germs of sleeping on the same mattress that all other previous guests have!
October 1, 2012